复习讲义（高教版第三版 服务类职业模块 Unit3 Information at work）-2025-2026学年高二下学期《英语期中考点大串讲》

编写说明：2025-2026学年高二下学期《英语期中考点大串讲》以考试范围内教材单元内容为基准，精准覆盖核心考点，并紧密贴合职教高考题型，包含配套的单元复习课件、讲义与模拟卷，旨在为学生提供全方位、高效的期中复习解决方案。 2025-2026学年高二下学期《英语期中考点大串讲》 《英语 服务类职业板块》（高教版 第三版） Unit3 Information at Work复习讲义 目录 明·期中考情 记·必考知识 + 练·10分钟 1 单元重点词汇 练·10分钟 2 单元重点句子 练·10分钟 3 单元主题应用 练·10分钟 核心考点 复习目标 考情规律 重点词汇 掌握信息收集、失物招领、调查问卷核心词汇（baggage, survey, purpose, create等）及高频短语（leave a message, depend on, be likely to等）。 词汇语法、完形填空、职场写作中考查；易混淆信息类术语及固定搭配为丢分点。 重点句子 掌握失物招领咨询、电话留言、调查问卷设计等典型句型，准确运用在服务情境中。 情景交际补全对话、完成句子高频出现；礼貌询问与信息描述为考查重点。 主题应用 能够处理失物招领场景、设计简短调查问卷、完成备忘录及邮件写作。 书面表达围绕信息收集与职场沟通展开，注重实用性表达。 知识点01 单元重点词汇 核心词汇 （词性+词义） 词汇变形 典型例句（含中文翻译） baggage n. 行李 — I found my baggage was missing. 我发现我的行李不见了。 flight n. 航班 — What flight was it? 您乘坐的是哪一趟航班？ land v. 着陆 landing n. 着陆 The plane landed at about six o'clock. 飞机大约六点着陆。 survey n. 调查 survey v. 调查 A survey is a set of questions. 调查问卷是一系列问题。 create v. 创建 creation n. 创造 Here are 3 tips when creating your survey. 以下是研制调查问卷的三条建议。 purpose n. 目的 — Every question should serve a purpose. 每个问题都应该服务于一个目的。 extra adj. 额外的 — One extra question couldn't hurt. 多一个问题没什么坏处。 fresh adj. 新的；清新的 — Their minds are fresh. 他们思绪清晰。 energy n. 精力 energetic adj. They will answer with energy. 他们会精力充沛地回答。 expect v. 期待 expectation n. The answers may not be as valuable as you expect. 答案可能没有你预期的那么有价值。 重要短语 中文含义 典型例句 leave a message 留口信 You can leave a message at my hotel. 你可以留言给酒店。 offer service 提供服务 Linda is offering service to a customer. 琳达正在为顾客提供服务。 make it 达到预定目标 Please make it today. 请一定要今天找到。 baggage check 行李托运卡 What's the number of your baggage check? 您的行李托运卡号码是多少？ depend on 取决于 It depends on your goals. 这取决于你的目标。 find out 发现；查明 I'll try to find out where it is. 我会尽力找到它在哪里。 be likely to 可能 Customers are more likely to give thoughtful answers. 客户更有可能给出深思熟虑的答案。 open-ended question 开放性问题 Start with open-ended questions. 从开放性问题开始。 multiple choice question 选择题 Put open-ended questions after rating and multiple choice questions. 把开放性问题放在评分题和选择题之后。 （1）词汇与语法 阅读下面句子，从A、B、C、D四个选项中选出可以填入空白处的最佳选项。 1. I flew here from London, but I found my ______ was missing. A. baggage B. ticket C. flight D. passport 【答案】A. baggage 【解析】句意：我从伦敦飞到这里，但我发现我的行李不见了。baggage意为“行李”，符合失物招领场景。 2. A good survey should be ______ — about 5 to 10 questions is ideal. A. long B. short C. difficult D. boring 【答案】B. short 【解析】句意：好的调查问卷应该简短——五到十个问题是最理想的。根据课文建议，保持问卷简短。 3. Every question in a survey should serve a ______. A. purpose B. problem C. question D. survey 【答案】A. purpose 【解析】句意：调查问卷中的每个问题都应该服务于一个目的。purpose意为“目的”，符合原文。 4. If you don't use the information you're asking for, you're ______ both your customers' time and yours. A. saving B. wasting C. spending D. making 【答案】B. wasting 【解析】句意：如果你不使用你询问到的信息，你就是在浪费客户和你自己的时间。waste time浪费时间。 5. When customers start a survey, their minds are ______. They will answer questions honestly. A. tired B. fresh C. old D. empty 【答案】B. fresh 【解析】句意：当顾客刚开始做问卷时，他们思绪清晰。fresh意为“新的；清新的”，此处表示头脑清晰。 （2）中英互译 1. I went to the Lost and Found immediately and asked for help. 【答案】我立刻去了失物招领处寻求帮助。 【详解】Lost and Found失物招领处；ask for help寻求帮助。 2. Please make it today. It is quite difficult for me without my baggage. 【答案】请一定要今天找到。没有行李，我会非常不方便。 【详解】make it在此表示“达到目标/办成”；without my baggage没有行李。 3. Good surveys can help you find out who your customers are or what they want. 【答案】好的问卷能帮助你发现客户是谁，或者他们想要什么。 【详解】find out发现；who/what引导宾语从句。 4. 请留言给我的酒店。 Please ______ a ______ at my hotel. 【答案】leave; message 【详解】leave a message固定短语，意为“留口信”。 5. 客户更有可能给出深思熟虑的答案。 Customers ______ more ______ to give thoughtful answers. 【答案】are; likely 【详解】be likely to do sth. 意为“可能做某事”。 知识点02 单元重点句子 信息处理与服务常用句型 场景 核心句型 说明 失物招领 I found my baggage was missing. I'll try to find out where it is. Would you like to give me your phone number? 描述行李丢失、提供帮助、询问联系方式。 电话留言 I'm afraid Mr. Smith is busy now. He'll call you back later. Your number, please? 转达电话、记录留言、礼貌询问信息。 调查问卷设计 Keep the survey short. Ask useful questions. Start with open-ended questions. 问卷设计的三大核心建议。 询问信息 What flight was it? What's the number of your baggage check? May I have your phone number? 收集必要信息的礼貌表达。 重点句型详解 I found my baggage was missing. 我发现我的行李不见了。 解析：find + 宾语从句，描述发现的状况；missing为形容词，意为“丢失的”。 I'll try to find out where it is. 我会尽力找到它在哪。 解析：try to do尽力做某事；find out查明/发现；where引导宾语从句。 Would you like to give me your phone number? 方便告诉我您的电话号码吗？ 解析：Would you like to... 礼貌询问对方是否愿意做某事，服务行业高频句型。 I'm afraid Mr. Smith is busy now. 恐怕史密斯先生现在很忙。 解析：I'm afraid... 委婉表达遗憾或拒绝，后接that从句。 Keep the survey short. 保持问卷简短。 解析：祈使句，keep + 宾语 + 形容词，表示“使……保持某种状态”。 Every question should serve a purpose. 每个问题都应该服务于一个目的。 解析：serve a purpose意为“达到目的/有用处”，情态动词should表示建议。 Start with open-ended questions. 从开放性问题开始。 解析：start with以……开始，open-ended questions开放性问题（无固定答案）。 It depends on your goals. 这取决于你的目标。 解析：depend on取决于，后接名词或从句。 Customers are more likely to give thoughtful answers. 客户更有可能给出深思熟虑的答案。 解析：be likely to do sth. 可能做某事；thoughtful深思熟虑的。 （1） 词汇与语法 阅读下面句子，从A、B、C、D四个选项中选出可以填入空白处的最佳选项。 1. —Hello, is that Mr. Smith's office? —Yes, this is Alice. ______? A. Who are you B. May I help you C. What's your name D. Where are you from 【答案】B. May I help you 【解析】电话用语，接电话时主动询问对方是否需要帮助，May I help you? 为标准服务用语。 2. I'll try to ______ where my baggage is. A. find out B. look for C. find D. look at 【答案】A. find out 【解析】find out意为“查明/弄清（事实）”，符合“弄清楚行李在哪里”的语境。find强调找到结果。 3. ______ the survey short — about 5 to 10 questions is good. A. Keep B. To keep C. Keeping D. Kept 【答案】A. Keep 【解析】祈使句用动词原形，Keep the survey short保持问卷简短。 4. If you put open-ended questions at the end, the answers may not be as ______ as you expect. A. valuable B. more valuable C. most valuable D. valuably 【答案】A. valuable 【解析】as...as结构中间用形容词原级，valuable意为“有价值的”。 5. The meeting was ______ at 9:00 am on Dec. 15. A. schedule B. scheduled C. scheduling D. schedules 【答案】B. scheduled 【解析】be scheduled at/for表示“被安排在……时间”，被动语态。 （2）完成句子 1. 我发现我的行李不见了。 I ______ my baggage ______ missing. 【答案】found; was 【详解】find + 宾语从句，描述过去发生的状况，用一般过去时。 2. 我会尽力找到它。 I'll ______ ______ find it. 【答案】try to 【详解】try to do sth. 尽力做某事。 3. 您可以在我的酒店留言。 You can ______ a ______ at my hotel. 【答案】leave; message 【详解】leave a message留口信。 4. 这取决于你的目标。 It ______ ______ your goals. 【答案】depends on 【详解】depend on取决于，主语为it，用第三人称单数depends。 5. 客户更有可能给出深思熟虑的答案。 Customers are ______ ______ give thoughtful answers. 【答案】likely to 【详解】be likely to do sth. 可能做某事。 知识点03 单元主题应用 主题 交际场景 核心句型 Information at Work 失物招领咨询；电话留言记录；调查问卷设计；备忘录/邮件撰写 - I found my baggage was missing. - I'll try to find out where it is. - Keep the survey short. - Start with open-ended questions. - Please confirm your attendance. （1） 补全对话 根据下面一段对话，从A、B、C、D、E、F、G七个选项中选出五个选项补全到空缺处，使对话完整、符合情景和含义。 Linda: Can I help you, sir? Mr. Hill: I certainly hope so. [1.]______ Linda: Don't worry. I'll try to find out where it is. [2.]______ Mr. Hill: It was Flight BA512. The plane landed at about six o'clock. Linda: Fine. [3.]______ You'll find it on your ticket. Mr. Hill: OK. They're BA035721 and 035722. Linda: Thank you. [4.]______ I'll call you back if we find them. Mr. Hill: It's 1353829XXXX, or you can leave a message at my hotel. Linda: OK. [5.]______ We'll do our best. A. I flew here from London, but I found my baggage was missing. B. Would you like to give me your phone number? C. I do hope we can get your bags to you this evening or tomorrow. D. What flight was it and what time did you arrive? E. What's the number of your baggage check? F. May I have your passport? G. How would you like to pay? 【答案】1.A 2.D 3.E 4.B 5.C 【详解】 1. 客人说明问题：行李丢失； 2.工作人员询问航班和到达时间； 3.询问行李托运卡号码； 4.询问电话号码以便联系； 5. 表达尽快找回行李的期望。 （2）应用文写作 请根据括号里的中文信息将内容补充完整，并将答案填写在答题卡上。 MEMORANDUM To: Marketing Department Staff From: Sarah Chen, Marketing Manager Subject: 1. __________________ (客户满意度调查问卷) Dear colleagues, We are going to conduct a customer 2. ______ (调查) next week. The 3. ______ (目的) of this survey is to understand our customers' needs and improve our services. When designing the survey, please remember to 4. ______ (保持) it short — about 5 to 10 questions is ideal. Make sure every question 5. ______ (服务于) a clear purpose. Don't ask 6. ______ (额外的) questions that waste customers' time. Also, please 7. ______ (以……开始) open-ended questions. When customers start a survey, their minds are 8. ______ (清晰的). They are more 9. ______ (可能) to give honest and thoughtful answers. Please 10. ______ (完成) the survey draft by Friday. Let me know if you have any questions. Best regards, Sarah 【答案】 1. Customer Satisfaction Survey / Survey on Customer Satisfaction 2. survey 3. purpose 4. keep 5. serves 6. extra 7. start with 8. fresh 9. likely 10. complete / finish 【详细解析】 1. Customer Satisfaction Survey — 备忘录主题应简洁明确，“客户满意度调查问卷”为常用职场表达。 2. survey — “调查”名词，conduct a survey 意为“进行调查”。 3. purpose — “目的”，the purpose of sth. 某事物的目的，符合原文强调每个问题应有目的。 4. keep — “保持”，keep it short 为祈使句，表示“保持简短”。 5. serves — “服务于”，serve a purpose 为固定搭配，主语为every question，用第三人称单数serves。 6. extra — “额外的”，extra questions 额外的问题，原文强调不要问无用的问题。 7. start with — “以……开始”，start with open-ended questions 从开放性问题开始。 8. fresh — “清新的；清晰的”，their minds are fresh 思绪清晰，原文强调开始时顾客头脑清醒。 9. likely — “可能的”，be likely to do sth. 可能做某事，课文原句。 10. complete / finish — “完成”，complete the draft 完成草稿，职场常用表达。 原创精品资源学科网独家享有版权，侵权必究！1 学科网（北京）股份有限公司 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $