Unit 4 Customer Service（A卷·基础巩固）《英语 基础模块3》（高教版第三版）单元过关卷（原卷版+解析版)

编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service （A卷·基础巩固） 考试时间：90分钟 满分：100分 班级 姓名 学号 成绩 一、单项选择，从题后所给的 A、B、C、D 四个选项中选出可以填入空白处的最佳选项。(共10小题,每小题2分，满分20分) 1．—Do you know Tommy was ________ with shoplifting? —Yes, but I don’t think he is guilty. A．changed B．charged C．chosen D．challenged 【答案】B 【详解】句意：——你知道汤米被指控在商店行窃吗？——知道，但我认为他没有罪。 考查动词辨析。changed改变；charged控告；chosen选择；challenged挑战。be charged with doing sth.“被指控做某事”。故选B。 2．The doctor asked me to ________ my eyes every six months to make sure they were healthy. A．deal B．check C．roll D．manage 【答案】B 【详解】句意：医生要求我每六个月检查我的眼睛以确保它们健康。 deal处理；check检查；roll滚动；manage管理。为了确保健康需要定期检查眼睛，check符合语境。 3．The ________ often worries a lot and he needs more ________ to recover better. A．patient; patient B．patient; patience C．patience; patience D．patience; patient 【答案】B 【详解】句意：这位病人经常忧心忡忡，他需要更多耐心才能更好地康复。 考查名词辨析。patient病人；patience耐心。第一空，根据“worries”可知，主语为人，故用patient；第二空，表示他需要更多耐心，用patience。故选B。 4．________that you come here earlier tomorrow, or you’ll be in trouble. A．Be sure of B．Make sure C．Be sure about D．Make sure of 【答案】B 【详解】句意：明天确保早点来，否则你就会有麻烦的。 考查短语辨析。be sure of 对某事有把握，后常接名词作宾语；make sure确保，后面可以跟that从句；be sure about 对某物有把握；make sure of 确保某事，后常接名词作宾语。根据题目中的“that”可知，引导的是一个从句。故选B。 5．________ Judy’s parents have high standards, they really love her and want her to be happy. A．Until B．So that C．Although D．Because 【答案】C 【详解】句意：虽然朱迪的父母有很高的标准，但他们真的很爱她，希望她快乐。 考查连词辨析。Until直到；So that以便；Although虽然；Because因为。根据前后句句意可知，前半句“标准高”与后半句“爱她”之间存在让步转折关系，应用Although引导让步状语从句。 6．—Lisa, I often use DeepSeek to study English. It’s very helpful! —True. ________ I’m not sure about a grammar rule, DeepSeek can make it clear for me. A．Because B．Since C．Even if D．So that 【答案】C 【详解】句意：——丽莎，我经常用DeepSeek学英语。它很有帮助！——确实。即使我不确定语法规则，DeepSeek也能帮我弄清楚。 此处要体现“存在不懂的情况，工具仍能解决”的让步关系，“Even if”表示“即使”，契合语境；“Because”表原因、“Since”表原因/时间、“So that”表目的，均不符合逻辑，因此应选Even if。 7．________ you chose to be a star, you have to face great pressure and get used to it. A．Though B．While C．Since D．Or 【答案】C 【详解】句意：既然你选择成为一名明星，你就必须面对巨大的压力并适应它。 Though虽然；While当……时/然而；Since既然；Or否则。根据“you chose to be a star”和“you have to face great pressure”可知，前后表示因果关系，用Since表示“既然”。应填Since。 8．—I’m afraid to talk to my parents. —You can write a letter ________ you don’t have to face them. A．if B．although C．until D．so that 【答案】D 【详解】句意：——我害怕和我的父母交流。——你可以写封信，这样你就不用面对他们了。 if如果；although尽管；until直到；so that以便。根据“You can write a letter...you don’t have to face them.”可知，此处说明写信的目的是不用面对父母，用so that引导目的状语从句。 9．He saved as much money as possible ________ he could buy a new car. A．so as to B．in order that C．in order to D．so as that 【答案】B 【详解】句意：他尽可能多地存钱，以便能买一辆新车。 so as to为了，接动词；in order that为了，接从句；in order to为了，接动词；so as that无此搭配。空后是完整句子“he could buy a new car”，需用连词引导目的状语从句，应填in order that。 10．—Excuse me, are you the manager? I have to complain about the yogurt in your shop. —________ A．You are welcome. B．Congratulations! C．Sorry. What’s wrong? D．Of course not. 【答案】C 【详解】句意：——打扰一下，你是经理吗？我要投诉你们店里的酸奶。——抱歉，有什么问题吗？ 考查情境交际用语。You are welcome不客气；Congratulations祝贺你；Sorry. What’s wrong抱歉，有什么问题吗；Of course not当然不是。根据“I have to complain about the yogurt in your shop”可知，顾客要投诉酸奶，经理应首先表示歉意并询问具体情况。故选C。 二、完形填空(共10小题;每小题2分,满分20分) 阅读下列短文,从短文后各题所给的 A、B、C、D 四个选项中,选出可以填入空白处的最佳选项。 During the Mid - Autumn Festival and National Day in 2024, the Anhui Market Supervision Administration took many measures to 11 the market price order. They 12 on important daily necessities and services like mooncakes, vegetables, grains, oils, and tourism - related services. The market supervision departments at all levels in the province visited large and medium - sized supermarkets, 13 and wholesale markets, and tourist attractions. They used methods like reminding and warning, and administrative guidance to 14 relevant operators to strictly follow price laws and regulations and 15 their price behaviors. They also paid close 16 to the price trends of important daily necessities such as rice, flour, oil, meat, eggs, milk, and vegetables, as well as traditional Mid - Autumn Festival foods like mooncakes, especially high - end gift boxes. Their 17 was to prevent “sky - high price” mooncakes and guide the prices of mooncakes to 18 to a reasonable level, making mooncakes a common consumer product again. Thanks to these measures, the market price during the festivals in Anhui was 19 . Consumers could enjoy the festivals without worrying about 20 prices. This also shows the effectiveness of the government’s supervision in maintaining a good market environment. 11．A．keep B．maintain C．protect D．defend 12．A．centered B．focused C．concentrated D．aimed 13．A．farming B．agricultural C．country D．rural 14．A．make B．let C．have D．urge 15．A．adjust B．regulate C．control D．manage 16．A．attention B．notice C．watch D．sight 17．A．job B．work C．task D．duty 18．A．return B．come back C．go back D．get back 19．A．stable B．steady C．calm D．peaceful 20．A．high B．expensive C．costly D．overpriced 【答案】 11．B 12．B 13．B 14．D 15．B 16．A 17．C 18．A 19．A 20．D 【导语】2024年中秋和国庆期间，安徽省市场监督管理局采取多项措施维护市场价格秩序，重点关注月饼、蔬菜、粮油等重要日用品和旅游相关服务的价格，防止“天价”月饼，使月饼价格回归合理水平。这些措施使得安徽节日期间市场价格稳定。 11．句意：2024年中秋和国庆期间，安徽省市场监督管理局采取许多措施来维持市场价格秩序。 keep保持，侧重保持某种状态；maintain维持；protect保护；defend防御。maintain the market price order意思是“维护市场价格稳定”，为常见搭配，故选B。 12．句意：他们关注重要的日用品和服务，如月饼、蔬菜、粮油以及旅游相关服务。 center on以……为中心；focus on关注，聚焦于；concentrate on集中精力做某事；aim at瞄准，针对。根据句意可知，此处强调关注，故选B。 13．句意：该省各级市场监管部门走访了大中型超市、农贸市场和批发市场以及旅游景点。 farming农业的，耕作的；agricultural农业的；country国家，乡村；rural农村的。“农贸市场”英文表达为agricultural market，为固定表达。故选B。 14．句意：他们采用提醒、警告和行政指导等方式来督促相关经营者严格遵守价格法律法规。 make使，让；let使，让；have有，使；urge敦促。urge sb. to do sth.敦促某人做某事，为固定用法；make、let、have都有 “使，让” 的意思，但它们后面接动词原形，即make/let/have sb. do sth.，不接to do形式。故选D。 15．句意：并规范他们的价格行为。 adjust调整，调节；regulate规范，管理；control控制，程度较重；manage管理，经营。规范行为用regulate，regulate price behaviors意思是“规范价格行为”。故选B。 16．句意：他们还密切关注大米、面粉、油、肉、蛋、奶、蔬菜等重要日用品以及月饼等传统中秋食品的价格趋势。 attention注意；notice注意；watch关注；sight视线。pay close attention to密切关注，为固定短语；take notice of为常用表达，watch作名词时常有keep watch，意思是“守望，监视”，故选A。 17．句意：他们的任务是防止 “天价” 月饼。 job工作，职业；work泛指工作；task任务；duty职责，义务。这里表示市场监管部门的任务是防止天价月饼，故选C。 18．句意：并引导月饼价格回归到合理水平。 return to回归到；come back回来；go back回来；get back回来。return to为及物动词短语，后可直接接宾语。come back、go back、get back均是不及物动词短语，后面不能直接接“to”再加宾语。故选A。 19．句意：由于这些措施，安徽节日期间的市场价格保持稳定。 stable稳定的；steady稳固的；calm平静的，镇静的；peaceful和平的，安宁的。形容价格稳定常用stable；故选A。 20．句意：消费者可以享受节日而不用担心高昂的价格。 high高的；expensive昂贵的；costly昂贵的；overpriced定价过高的。expensive和costly的主语通常是物品，根据前文“the market price during the festivals in Anhui was stable”可知，此处需表示价格太高，故选D。 三、阅读理解(共5小题;每小题2分,满分10分) Susan Dear Sir, I bought (买) a skirt from your shop on the Taobao app last week, but there are some problems with it. First, the colour is too dark. The picture always can’t show the real colour, but it should not be so different. Second, I usually wear size M, but your size M is so small. Even my young sister can’t wear it. I think that you should be more serious (认真的) about your clothes. Smith Dear Madam, Thank you for telling us the problems with your order (订单). We hope that we can give you good service (服务). We are sending you a new skirt with this letter. It is size L, and its green colour is bright. We hope you will like it. Our office hours are 9:00 a.m.—5:00 p.m. Please call us if you have any questions. 21．What is the problem with Susan’s skirt? A．It is too large in size and not the right colour. B．It is too bright in colour and too big in size. C．It is too dark in colour and too small in size. 22．What size is the new skirt? A．Size S. B．Size L. C．Size M. 23．If Susan has a question, what time can she call the shop? A．8:00 a.m. B．6:00 p.m. C．2:00 p.m. 24．How does Smith solve Susan’s problem? A．Sending a new skirt to Susan. B．Giving the money back to her. C．Asking Susan to buy a new skirt. 25．Why does Susan write this letter? A．To thank the shop for good service. B．Because she wants to ask for a small skirt. C．To complain (抱怨) about the colour and size. 【答案】21．C 22．B 23．C 24．A 25．C 【导语】本文主要讲述了Susan在淘宝店铺购买裙子后，因裙子的颜色和尺寸问题给商家写信抱怨，商家Smith回复并解决问题的过程。 21．细节理解题。根据“First, the colour is too dark.”以及“Second, I usually wear size M, but your size M is so small.”可知，Susan的裙子颜色太深且尺寸太小。故选C。 22．细节理解题。根据“We are sending you a new skirt with this letter. It is size L”可知，新裙子是L码。故选B。 23．细节理解题。根据“Our office hours are 9:00 a.m.—5:00 p.m. Please call us if you have any questions.”可知，Susan可以在上午9点到下午5点之间打电话，下午2点在此时间段内。故选C。 24．细节理解题。根据“We are sending you a new skirt with this letter.”可知，Smith通过给Susan寄一条新裙子来解决她的问题。故选A。 25．主旨大意题。根据“I bought (买) a skirt from your shop on the Taobao app last week, but there are some problems with it. First, the colour is too dark...Second, I usually wear size M, but your size M is so small.”可知，Susan写这封信是为了抱怨裙子的颜色和尺寸问题。故选C。 四、语法填空(共10小题;每小题2分,满分20分) 阅读下列短文,在空白处填入一个适当的词,或填入括号中所给单词的正确形式,并将答案写在对应处。 Online shopping has become something very common (普通的) for young people. But most of the old people have 26 (difficult) buying things online. Therefore, offline buy-for-you (线下代购) stores are becoming very popular 27 the old. Li Hui, 28 84-year-old man from Dalian city, says, “I think it’s convenient to buy things in a large store and I like shopping there. But I couldn’t find my favourite CD in the large stores. It’s very convenient (方便的) to buy things online. 29 , I don’t know how to use the computer. After I happened 30 (find) this offline buy-for-you store, I 31 (decide) to have a try. Finally I got the opera CD I’d 32 (dream) of for several years. I was so happy. I have become crazy about offline shopping.” The store owner Liu Min says in order to meet the needs of people who want to buy things online but can’t use the computer. she started the business of offline buy-for-you. In the past ten days, she 33 (receive) more than 20 orders (订单) from customers. Liu Min is not the only one who finds the large need of this kind of service. In Dalian city, more than 300 such stores 34 (open) their doors only in March. The offline buy-for-you stores make it much 35 (easy) for certain people, especially the old, to shop online than the old way. 【答案】 26．difficulty 27．among 28．an 29．However 30．to find 31．decided 32．dreamed/dreamt 33．has received 34．opened 35．easier 【导语】本文讲述了线下代购服务如何帮助老年人解决网购困难的现象。 26．句意：但大多数老人在网上购物时有困难。have是动词，后跟名词形式difficulty作宾语，构成have difficulty doing sth结构。故填difficulty。 27．句意：因此，线下代购店在老年人中变得非常流行。根据“becoming very popular...the old.”可知，线下代购店在老年人中变得非常流行，应用介词among。故填among。 28．句意：李辉，一位来自大连的84岁老人说。这里表示泛指，84是以元音音素开头，需要用不定冠词an。故填an。 29．句意：在网上买东西很方便，然而我不知道怎么用电脑。上下文是转折关系，空后是逗号，应填however“然而”。故填However。 30．句意：在我偶然发现这家线下代购店后，我决定试一试。happen to do sth是固定搭配，表示碰巧做某事“”，故填to find。 31．句意：在我偶然发现这家线下代购店后，我决定试一试。根据“happened”可知，时态是一般过去时，动词用过去式。故填decided。 32．句意：我终于得到了我梦想多年的歌剧CD。“I’d”是“I had”的缩写，此句时态为过去完成时，其结构为“had + 过去分词”，dream的过去分词是dreamed或dreamt，故填 dreamed/dreamt。 33．句意：在过去十天里，她已经收到了来自顾客的20多份订单。根据“In the past ten days”可知，句子时态为现在完成时，其结构为“have/has + 过去分词”，主语she是第三人称单数，助动词用has，故填has received。 34．句意：在大连市，仅三月份就有300多家这样的商店开门营业。根据“In Dalian city, more than 300 such stores...their doors only in March.”可知，句子描述的是过去发生的事情，时态为一般过去时，动词用过去式，故填opened。 35．句意：线下代购店让某些人，尤其是老人，比老方法更容易在网上购物。much修饰的是形容词比较级。故填easier。 五、 读下面一段对话,从方框中所给的 A、B、C、D、E、F和 G 七个选项中选出可以填入空白处的最佳选项。(共5小题,每小题2分,满分10分) （John and Mary are in a shoe store. John=J, Mary=M） J: Excuse me. Do you have these brown shoes in size 8? I only see the white ones. M: 36 I’ll check the stock on the computer. J: Thanks. M: Oh, sorry. 37 J: That’s too bad. I really like the brown ones. M: Let me see if our other branches have the brown ones in size 8. Hmm, there is one in size 8 left in our branch in Green Square Mall. 38 J: When will it get here? M: If I call them now, the shoes will arrive by 2:00 p.m. tomorrow. 39 J: Do you have a delivery service? I have an appointment tomorrow afternoon. M: Sure. 40 I’ll send them to you as soon as I receive them. It will take three days. J: OK, I’ll wait for them. A．Please wait for a moment. B．We only have the white ones in size 8. C．Please leave your contact information here. D．You can come back tomorrow afternoon. E．Would you like to have them sent here? F．We only have the brown ones in size 9. G．We only have the black ones in size 7. 【答案】36．A 37．B 38．E 39．D 40．C 【导语】本文是John和Mary在鞋店的对话，主要围绕John想购买棕色8码鞋的询问及后续解决方案展开。 36．根据“I’ll check the stock on the computer.（我会在电脑上查库存）”可知，Mary需要John稍等。选项A“请稍等”符合语境。故选A。 37．根据“Oh, sorry.（哦，抱歉）”及“I really like the brown ones.（我真的很喜欢棕色的）”可知，Mary告知库存还有什么鞋子。选项B“我们只有白色8码的”符合上下文逻辑。故选B。 38．根据“there is one in size 8 left in our branch in Green Square Mall.（Green Square Mall分店还有一双8码的）”可知，Mary询问是否要将鞋子调货到当前店铺。选项E“您想让它们送到这里吗？”符合提议调货的语境。故选E。 39．根据“When will it get here?（什么时候能到？）”和“the shoes will arrive by 2:00 p.m. tomorrow.（鞋子明天下午2点到）”可知，Mary建议John明天下午来取。选项D“您可以明天下午再来”与时间信息匹配。故选D。 40．根据“Do you have a delivery service?（你们有送货服务吗？）”及“I’ll send them to you as soon as I receive them.（我一收到就寄给您）”可知，Mary需要John留下联系方式。选项C“请留下您的联系方式”符合服务流程。故选C。 六、书面表达(20分) 41．假如你是李华，上周末你在网上某服装店购买了一件毛衣。收到货后你发现衣服有问题，与客服（the customer service agent）理论，其服务态度（attitude）不好，而且不同意退换毛衣。因此你决定给经理写一封投诉信。 内容包括： 1.服装问题（颜色、尺寸……）。 2.服务问题。 3.提出解决方案。 要求： 1.80~120词，已给出部分不计入总词数。 2.文中不得出现真实的人名和校名。 Dear Sir/Madam, I’m writing to tell you about my experience in your clothing store. _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 【答案】例文 Dear Sir/Madam, I’m writing to tell you about my experience in your clothing store. I bought a sweater there last weekend. When I received the sweater, I found that there was something wrong with it. First, its colour isn’t right. I bought a purple one, but the one I received is black. Second, I ordered a medium-size sweater but received a large-size one instead. Third, the sweater is even broken in some places. I talked to the customer service agent about the problems. But to my surprise, she was impolite and she refused to exchange it. I was deeply hurt by her attitude. So, I’d like to give you some advice. First of all, you’d better improve your service. Then, you should change my sweater. At the same time, I hope you can say sorry to me. I’m looking forward to receiving your reply soon. Yours, Li Hua 【详解】[总体分析] ①题材：本文是一篇书信作文 ②时态：时态为“一般过去时”和“一般现在时”； ③提示：写作要点已给出，考生注意不要遗漏提示中的要点，可适当添加细节，并突出写作要点。 [写作步骤] 第一步，先说明服装的问题，例如颜色和尺码都不对、破损等问题； 第二步，然后说明售后服务的问题，例如客服不礼貌、不同意退换货等； 第三步，最后提建议，给出解决方案。 [亮点词汇] ①talke to与某人交谈 ②to my surprise 令我惊讶的是 ③refuse to do sth. 拒绝做某事 [高分句型] When I received the sweater, I found that there was something wrong with it.（when引导的时间状语从句） 学科网（北京）股份有限公司 ( 1 )原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 编写说明：本套试卷紧扣《英语 基础模块3》（高教版第三版）教材，以教材单元为基准精准覆盖核心考点。 每个单元设置AB卷，A卷为基础巩固卷，侧重基础考点训练，帮助学生扎实掌握知识要点；B卷为能力提升卷，注重知识整合与全面检测，引导学生构建知识网络。全书设计4份综合测试卷，模拟实战情境，聚焦解题能力突破，全面提升应试能力与知识应用水平。 《英语 基础模块3》（高教版第三版）《单元过关卷》 Unit 4 Customer Service （A卷·基础巩固） 考试时间：90分钟 满分：100分 班级 姓名 学号 成绩 一、单项选择，从题后所给的 A、B、C、D 四个选项中选出可以填入空白处的最佳选项。(共10小题,每小题2分，满分20分) 1．—Do you know Tommy was ________ with shoplifting? —Yes, but I don’t think he is guilty. A．changed B．charged C．chosen D．challenged 2．The doctor asked me to ________ my eyes every six months to make sure they were healthy. A．deal B．check C．roll D．manage 3．The ________ often worries a lot and he needs more ________ to recover better. A．patient; patient B．patient; patience C．patience; patience D．patience; patient 4．________that you come here earlier tomorrow, or you’ll be in trouble. A．Be sure of B．Make sure C．Be sure about D．Make sure of 5．________ Judy’s parents have high standards, they really love her and want her to be happy. A．Until B．So that C．Although D．Because 6．—Lisa, I often use DeepSeek to study English. It’s very helpful! —True. ________ I’m not sure about a grammar rule, DeepSeek can make it clear for me. A．Because B．Since C．Even if D．So that 7．________ you chose to be a star, you have to face great pressure and get used to it. A．Though B．While C．Since D．Or 8．—I’m afraid to talk to my parents. —You can write a letter ________ you don’t have to face them. A．if B．although C．until D．so that 9．He saved as much money as possible ________ he could buy a new car. A．so as to B．in order that C．in order to D．so as that 10．—Excuse me, are you the manager? I have to complain about the yogurt in your shop. —________ A．You are welcome. B．Congratulations! C．Sorry. What’s wrong? D．Of course not. 二、完形填空(共10小题;每小题2分,满分20分) 阅读下列短文,从短文后各题所给的 A、B、C、D 四个选项中,选出可以填入空白处的最佳选项。 During the Mid - Autumn Festival and National Day in 2024, the Anhui Market Supervision Administration took many measures to 11 the market price order. They 12 on important daily necessities and services like mooncakes, vegetables, grains, oils, and tourism - related services. The market supervision departments at all levels in the province visited large and medium - sized supermarkets, 13 and wholesale markets, and tourist attractions. They used methods like reminding and warning, and administrative guidance to 14 relevant operators to strictly follow price laws and regulations and 15 their price behaviors. They also paid close 16 to the price trends of important daily necessities such as rice, flour, oil, meat, eggs, milk, and vegetables, as well as traditional Mid - Autumn Festival foods like mooncakes, especially high - end gift boxes. Their 17 was to prevent “sky - high price” mooncakes and guide the prices of mooncakes to 18 to a reasonable level, making mooncakes a common consumer product again. Thanks to these measures, the market price during the festivals in Anhui was 19 . Consumers could enjoy the festivals without worrying about 20 prices. This also shows the effectiveness of the government’s supervision in maintaining a good market environment. 11．A．keep B．maintain C．protect D．defend 12．A．centered B．focused C．concentrated D．aimed 13．A．farming B．agricultural C．country D．rural 14．A．make B．let C．have D．urge 15．A．adjust B．regulate C．control D．manage 16．A．attention B．notice C．watch D．sight 17．A．job B．work C．task D．duty 18．A．return B．come back C．go back D．get back 19．A．stable B．steady C．calm D．peaceful 20．A．high B．expensive C．costly D．overpriced 三、阅读理解(共5小题;每小题2分,满分10分) Susan Dear Sir, I bought (买) a skirt from your shop on the Taobao app last week, but there are some problems with it. First, the colour is too dark. The picture always can’t show the real colour, but it should not be so different. Second, I usually wear size M, but your size M is so small. Even my young sister can’t wear it. I think that you should be more serious (认真的) about your clothes. Smith Dear Madam, Thank you for telling us the problems with your order (订单). We hope that we can give you good service (服务). We are sending you a new skirt with this letter. It is size L, and its green colour is bright. We hope you will like it. Our office hours are 9:00 a.m.—5:00 p.m. Please call us if you have any questions. 21．What is the problem with Susan’s skirt? A．It is too large in size and not the right colour. B．It is too bright in colour and too big in size. C．It is too dark in colour and too small in size. 22．What size is the new skirt? A．Size S. B．Size L. C．Size M. 23．If Susan has a question, what time can she call the shop? A．8:00 a.m. B．6:00 p.m. C．2:00 p.m. 24．How does Smith solve Susan’s problem? A．Sending a new skirt to Susan. B．Giving the money back to her. C．Asking Susan to buy a new skirt. 25．Why does Susan write this letter? A．To thank the shop for good service. B．Because she wants to ask for a small skirt. C．To complain (抱怨) about the colour and size. 四、语法填空(共10小题;每小题2分,满分20分) 阅读下列短文,在空白处填入一个适当的词,或填入括号中所给单词的正确形式,并将答案写在对应处。 Online shopping has become something very common (普通的) for young people. But most of the old people have 26 (difficult) buying things online. Therefore, offline buy-for-you (线下代购) stores are becoming very popular 27 the old. Li Hui, 28 84-year-old man from Dalian city, says, “I think it’s convenient to buy things in a large store and I like shopping there. But I couldn’t find my favourite CD in the large stores. It’s very convenient (方便的) to buy things online. 29 , I don’t know how to use the computer. After I happened 30 (find) this offline buy-for-you store, I 31 (decide) to have a try. Finally I got the opera CD I’d 32 (dream) of for several years. I was so happy. I have become crazy about offline shopping.” The store owner Liu Min says in order to meet the needs of people who want to buy things online but can’t use the computer. she started the business of offline buy-for-you. In the past ten days, she 33 (receive) more than 20 orders (订单) from customers. Liu Min is not the only one who finds the large need of this kind of service. In Dalian city, more than 300 such stores 34 (open) their doors only in March. The offline buy-for-you stores make it much 35 (easy) for certain people, especially the old, to shop online than the old way. 五、 读下面一段对话,从方框中所给的 A、B、C、D、E、F和 G 七个选项中选出可以填入空白处的最佳选项。(共5小题,每小题2分,满分10分) （John and Mary are in a shoe store. John=J, Mary=M） J: Excuse me. Do you have these brown shoes in size 8? I only see the white ones. M: 36 I’ll check the stock on the computer. J: Thanks. M: Oh, sorry. 37 J: That’s too bad. I really like the brown ones. M: Let me see if our other branches have the brown ones in size 8. Hmm, there is one in size 8 left in our branch in Green Square Mall. 38 J: When will it get here? M: If I call them now, the shoes will arrive by 2:00 p.m. tomorrow. 39 J: Do you have a delivery service? I have an appointment tomorrow afternoon. M: Sure. 40 I’ll send them to you as soon as I receive them. It will take three days. J: OK, I’ll wait for them. A．Please wait for a moment. B．We only have the white ones in size 8. C．Please leave your contact information here. D．You can come back tomorrow afternoon. E．Would you like to have them sent here? F．We only have the brown ones in size 9. G．We only have the black ones in size 7. 六、书面表达(20分) 41．假如你是李华，上周末你在网上某服装店购买了一件毛衣。收到货后你发现衣服有问题，与客服（the customer service agent）理论，其服务态度（attitude）不好，而且不同意退换毛衣。因此你决定给经理写一封投诉信。 内容包括： 1.服装问题（颜色、尺寸……）。 2.服务问题。 3.提出解决方案。 要求： 1.80~120词，已给出部分不计入总词数。 2.文中不得出现真实的人名和校名。 Dear Sir/Madam, I’m writing to tell you about my experience in your clothing store. _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 学科网（北京）股份有限公司 ( 1 )原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $