假期作业13 话题七：客户服务必备知识复盘强调句型-【快乐假期】2025-2026学年中职高二英语寒假作业

三022 言二英语恐 假期作业13 话题七：客户服务—必备知识复盘 运筹帷幄之中，决胜千里之外。 完成日期： 月 日 词汇积累 一、单词识记 17. u.投递，运送→ n.递送，投递 1 n.道歉→ u.道歉，谢罪 18. adj.衷心的，诚挚的→ 2 n.不便，麻烦> n.方便， n.真诚，真挚 便利 19. .调换，更换 3 .安排，筹备→ n.安排， 20 n.保证，担保 筹备 二、短语填写 4. n.电池 1. 抱怨 .提到，谈到 2. 在保修期内 6 adj.空白的 3. 处理；涉及 n.耐心；耐性→ adi.有耐 4. 由于；应归于 心的 S 负责；主管 8. v.充电 6. 尽某人最大的努力做某事 9. 0.承诺，保证 7 确信；证实 10. v.检查，核对 8. 虽然，即使 11. n.抱怨，投诉→ u.诉说 9. 在将来 12. v.减少，降低→ n.减小， 10. 补偿，弥补 降低 11. 发送；派遣 13. .损坏，损害 12. 为…作准备 14. v.退还；退款 13. 在…的开始 15. v.推迟，延期 14. 提前；提早 16. n.要求，请求 15. 盼望，期待 交际用语 1.What can I do for you? I bought it last Friday. 我能帮你做什么吗？ 我上星期五买的。 I'd like to have this T-shirt exchanged. 4.Would you please show me your receipt? 我想换这件T恤。 请出示您的收据好吗？ 2.What's the problem with your skirt? OK.Here you are. 你的裙子怎么了？ 好的。给你。 It has the wrong size. 5.We've exchanged a new smart watch for you. 它的尺寸不对。 我们给您换了一块新的智能手表。 3.When did you buy this mobile phone? Thank you very much. 你什么时候买的这个手机？ 非常感谢。 语法突破 强调句型 1.强调句的类型 It was an old friend that/who he met in the (1)用Itis/was..that/who..句型表示强调 park yesterday. 被强调的部分（通常是句子的主语、状语、宾 他昨天在公园遇到的是一位老朋友。 语或宾语补足语)放在is/was的后面，如被 It was in the zoo that they saw the ele- 强调的是人，则后面可用who,whom等 phants. 代替。 他们是在动物园见的大象。 ·39· 快乐肌 0M= It was yesterday that he broke the window. (2)It is on the hillside that we plant trees every 他打烂窗子是在昨天。 year. It was he who/that comforted me when I 我们每年都在山坡上种树。 felt sad. (3)It was because of bad weather that the foot- 在我难过的时候，是他在安慰我。 ball match had to be put off. (2)not..until..句型的强调句 正是因为天气不好，足球比赛才不得不推迟。 Itis/was not until+被强调部分+that十其 分析：去掉Itis/was..that/who句子后结 他部分。 构仍然完整，句意仍明确，都是强调句。 It was not until his wife came back that he (4)It was 9 o'clock when we came back. went to bed. 我们回来的时候已经9点钟了。 直到他妻子回来，他才上床睡觉。 (5)It was 3 hours since we had come back. 我们回来已有3个小时了。 It was not until the spring of that year that 分析：在上面例句中若去掉It was..when/ she was introduced to Pierre Curie. before/since等后，句子结构就不完整，而且 直到那年春天，她才被介绍给皮埃尔·居里。 强调句型的后半句只能由that/who引导， 注意：此句型只用until,不用till。但如果不 所以不是强调句。 是强调句型，til,until可通用，因为句型中It 3.强调句型注意事项 is/was not.,已经是否定句了，that后面的 (1)句首词用“It”,不能用“This”“That”等。 从句要用肯定句，切勿再用否定句了。 (2)若原句的谓语动词用了现在时或将来时，则 (3)谓语动词的强调 用s;若原句的谓语动词用了过去时或过去 Itis/was..that..结构不能强调谓语，如果 完成时，则用was。 需要强调谓语时，用助动词do/does或did。 (3)被强调的部分如果是代词，强调主语用主 Do sit down,请坐。 格，强调宾语用宾格。 He did write to you last week. DIt was him that/who/whom I met in the 上周他确实给你写了信。 street yesterday. Do be careful when you cross the street. 我昨天在街上遇到的就是他。 过马路时，务必（千万）要小心啊！ ②It was I who/that made that decision.是 注意：此种强调只用do/does和did,没有别的 我做了那个决定。 形式；过去时用did,后面的谓语动词用原形。 (4)连接词一般用that,当强调部分是人时，既 (4)从句的强调 可用that也可用who。特别注意当强调部 ①强调状语从句 分是时间状语或地点状语时，不能用when It was because it was raining hard that I 或where. came home late. It was on Oct 1st,1949 that People's Re- 因为雨下得很大，所以我回家晚了。 public of China was founded. (注意：被强调的原因状语从句只能用be 1949年10月1日，中华人民共和国成立。 cause引导，不能用as或since引导) (5)主谓一致问题 被强调的主语要和that后面的谓语动词在 ②强调主语从句 数上保持一致。 It was what you said that really made us sad. 。[语法专练] 真正让我们难过的是你说的话。 单项选择 2.强调句型的判断 1.People value EQ much more than before,be- 把“It,be,that”去掉，如果剩余部分句子结构 lieving it is EQ gets us promoted. 仍然完整（被强调部分要还原到原位置），那 A.which B.what 么这个句子就是强调句；如果句子不完整，则 C.that D.who 不是强调句。 2.It was in the street I met an old (1)It is he who/that often helps me with my classmate of mine the other day. English. A.where B.which 是他经常帮助我学英语。 C.what D.that ·40· 三022 高二葵语， 3.It was not until she took off her dark glasses 8.-What was it made Daisy wild I realized she was a classmate with joy? whom I hadn't seen for many years. -Her success in the A-level exam this year. A.when B.where A.that B.when C.what D.that C.who D.where 4.Bach died in 1750,but it was the 9.She tell me about the meeting,but early 19th century that his musical gift was I totally forgot about it. fully recognized. A.do B.did A.not until B.not before C.does D.done C.till D.not till 10.-Was it by cutting down staff 5 was at the railway station that they she saved the firm? first met 16 years ago. -No,it was by improving work efficiency. A.That B.It A.what B.who C.This D.What C.before D.that 6.When was it you made up your 11.It was the girl with black sunglasses mind to work as a volunteer teacher? knocked down the old man. A.where B.before C.that D.after A.which B.whom 7.-Was C.who because it rained heavily D.when last Sunday that he didn't go to the party? 12.If you have a job,do yourself to it 一No,Idon't think so.. and finally you'll succeed. A.that B.it A.devote B.devoted C.when D.why C.devoting D.devotes 快乐 驿站 Weather Predict A film crew was on location deep in the desert.One day an old Indian went up to the direc- tor and said,"Tomorrow rain.The next day it rained. A week later,the Indian went up to the director and said,"Tomorrow storm.The next day there was a hailstorm. "This Indian is incredible,"said the director.He told his secretary to hire the Indian to predict the weather. However,after several successful predictions,the old Indian didn't show up for two weeks. Finally the director sent for him."I have to shoot a big scene tomorrow,"said the direc- tor,"and I'm depending on you.What will the weather be like?" The Indian shrugged his shoulders.“Don't know,”he said..“Radio is broken.” 天气预测 一个摄制组在沙漠深处拍摄。一天，一个印度老人走到导演面前说：“明天下雨。”第二天下 雨了。 一周后，印度人走到导演面前说：“明天有暴风雨。”第二天下了一场冰雹。 “这个印度人太不可思议了，”导演说。他让秘书雇用印度人来预报天气。 然而，在几次成功的预测之后，老印度人两周都没有出现。 最后，导演派人把他叫来了。“明天我要拍一场大戏，”导演说，“我就指望你了。天气会怎 么样？” 印度人耸了耸肩。“不知道，”他说。“收音机坏了。” ·41·三0022 2.D[细节理解题。通读第三段可知，本段后半部分介绍 了岩石的颜色是如何变化的。太阳落山时，岩石会先变 成红色再变成蓝色；下雨时，岩石会变成银灰色。] 3.A[推理判断題。根据最后一段前两句“For a long time,visitors liked to climb the rock.But since 2017, they have not been allowed to do that.”可知，从20l7年 开始，人们不能爬上这块巨石了。由此可推知，人们现 在不能站在巨石上拍照了。] 4.B[词义猜测题。根据最后一段第四句“It is so impor- tant to them so they don't want the visitors to climb it." 可知，这块巨石对当地人来说是很重要的，所以他们不 想让游客爬它；结合选项可推测，对当地人来说，这块巨 石是神圣的。 5.C[推理判断题。本文主要介绍了位于澳大利亚的艾 尔斯岩，每年都有很多人去那里游玩。故本文应该出自 一本旅游杂志。门 B.[语篇解读]本文介绍了与星星相关的一些知识。 6.C[细节理解题。根据第一段中的“Long long ago, farmers watched some stars to know when to plant their crops.Travelers did so to find their way in the dark." 知，旅行者通过观察星星在黑暗中找到自己的路。] 7.B[细节理解题。根据最后一段中的“The gases are so hot that they send out light.”可知，气体能发光是因为它 们温度高。] 8.A[细节理解题。根据最后一段中的“Air is always moving,and it makes light from the star move,too. When the light moves,it makes the star twinkle.”可知， 空气是移动的，星星发出的光跟着空气移动，当光移动 时，星星就会闪烁。] 9.D[细节理解题。根据文章最后一句“To our surprise, the cool stars are red and the hot stars are white..”可知， 红色的星星温度低，白色的星星温度高。] l0.D[细节理解题。根据第一段中的“Long long ago, farmers watched some stars to know when to plant their crops.”可知，很久以前农民通过观察星星来确定何时 种植庄稼。门 V.[语篇解读]上海的一所学校建于1935年，具有深厚 的历史意义。但是学校所在地要建造一座新的大楼，为了 保护它，上海的工程师们在学校下面安装了很多机械腿， 成功地把这所学校搬到了一个新地方。 1-5:BADCD 6-10:ACBCD VI.1-5:BDCEA V.1.a 2.cloudy 3.for 4.got 5.butterflies 6.quickly 7.taking 8.because 9.first 10.to visit Ⅷ.[参考范文] Last week,my parents went to Guilin to visit their friends,so I have the chance to go to Guilin with them. I felt so excited when we got there.I had heard about Guilin many times.People told me that the scenery there was very beautiful.When I arrived there,I could feel,the air there was so fresh.The second day,my parents went to see the scenery.We rent a boat,enjoying the magnificent mountains and clean water.At that moment,I felt I was one member of the Guilin people. People claim that Guilin's mountain and water rank the first in the world,and now I believe.I want to go to visit Guilin again. 话题七 一、单词识记 1.apology;apologize 2.inconvenience;convenience 3.arrange;arrangement 4.battery 5.mention 6.blank 7.patience;patient 8.charge 9.promise 10.check 11.complaint;complain 12.reduce;reduction 13.damage 14.refund 15.delay 16.request 17.deliv- er;delivery 18.sincere;sincerity 19.exchange 20.guar- antee 8 高二英语 二、短语填写 1.complain about 2.under guarantee 3.deal with 4.due to 5.in charge of 6.try one's best to do sth. 7.make sure 8.even though 9.in the future 10.make up for 11.send out 12.be prepared for 13.at the be- ginning of 14.ahead of time 15.look forward to 语法专练 1-5:CDDAB 6-10:CBABD 11-12:CA 素养提升 I.1.apology 2.arrange 3.mentioned 4.blank 5.promise 6.check 7.reduce 8.damaged 9.refund 10.delayed II.1.are prepared for 2.in charge of 3.send out 4.make up for 5.under guarantee 6.due to 7.even though 8.complain about Ⅲ.1-5：BCDDD6-10:ADBDD11-15:BCDAB V.A[语篇解读]本文介绍了艺术博物馆的开放时间、 门票价格和前往博物馆的交通方式。 l.C[细节理解题。根据Opening hours中的Friday: Closed可知，艺术博物馆在周五闭馆，故你不可以在周 五去艺术博物馆。] 2.A[数字计算题。根据Tickets中的Tickets online: $17可知，在网上购票时的票价是17美元，故Linda和 她的三个朋友共需支付：17×4=68（美元）。] 3.B[细节理解题。根据Getting to the museum中的 “Bus:No.21,24,27,39,48,68”可知，一共有六条公交 线路可以到达艺术博物馆。] 4.C[细节理解题。根据Getting to the museum中的“We provide500 free parking spaces..”可知，艺术博物馆免费 提供500个停车位。] 5.D[推理判断题。通读全文可知，本文主要介绍了艺术 博物馆的开放时间、门票价格和前往博物馆的交通方 式。由此可推知，本文可能来自一本旅行指南。] B.[语篇解读]l4岁的Caspar Schoonbrood是一名高中 生。不久前，他走遍了墨尔本所有的火车站并拍镊了照 片，创作了一本168页的图片集，完成了自己的作业。 6.B[细节理解题。根据第一段的内容可知，Caspar用五 个月的时间为墨尔本的每个火车站都拍了照片。由此 可知，Caspar去过墨尔本所有的火车站。] 7.C[细节理解题。根据第二段第一句“Caspar's interest in taking photos of every station came from a wish to travel on all the train lines.”可知，Caspar为每个火车站 拍照这个兴趣源于他想乘所有火车线路旅行这个 愿望。] 8.A[词义猜测题。根据画线词后的“I had to finish the photo book for my Year8 project”及“And because there were so many stations to visit,I had to visit stations on weekends and on most weekdays after school..”可知， Caspar必须完成他八年级的作业，因为要去的火车站太 多了，所以他不得不在周末和大多数工作日放学后去车 站。由此可知，Caspar的时间非常紧张，故推断他有点 焦虑。] 9.C[推理判断题。根据最后一段中Caspar说的话可知， Caspar很喜欢老式车站建筑，Westgarth车站便是一个 很好的例子。由此可推断，作者在最后一段提到West garth车站是为了列举一个老式车站建筑的例子。] 10.C[主旨大意题。通读全文可知，l4岁的Caspar为了 完成八年级的作业，走遍了墨尔本所有的火车站并拍 摄了照片，创作了一本l68页的图片集，故C项“Caspar 为了学校的作业‘定格’了所有的火车站”最适合作本 文的标题。] V.1-5:BACDE VI.1.photos 2.on 3.and 4.are 5.to sit 6.recorded 7.holding 8.a 9.was formed 10.meaningful 人密快乐假期 I.[参考范文] Dear manager, I am writing this letter to make some complaints about the computer I bought in your store yesterday afternoon. The computer cannot be shut down properly when I got it back to the office.When I click the shutdown button,it seems that the machine gives no response.And I'm so an- noyed with it. It's obvious that you didn't carefully examine the ma- chine before you sold it.I think your store should take full responsibility for selling me the defective machine.I insist that you give me a satisfactory reply. Your sincerely, Jack 话题八 一、单词识记 1.self-confidence 2.honour 3.solution;solve 4.sched- ule 5.challenge 6.disappointed;disappoint 7.techni- cal;technique;technician 8.interpersonal 9.necessity; necessary 10.co-worker 11.persuade 12.compete;com- petition 13.recipe 14.handle 15.responsible 16.position 17.minimum 18.collar 19.demand 20.confirm 二、短语填写 1.participate in 2.take on 3.let...down 4.be tired of 5.job performance 6.cooperate with... 7.carry out 8.be faced with 9.get over 10.search for 11.fall into 12.in general 13.go on with 14.pay for 15.be willing to 语法专练 1-5:ADABD 6-10:CACDC 素养提升 I.1.honour 2.solution 3.schedule 4.challenge 5.disappointed 6.technical 7.necessity 8.persuade 9.compete 10.position II.1.is faced with 2.carry out 3.fall into 4.cooperate with 5.take on 6.let down 7.get over 8.go on with Ⅲ.1-5：CDABB6-10:CDCBB11-15:AACAB V,A.[语篇解读]作者在文中表达了自已对舞蹈的热 爱，并以自身经历告诉我们，人不能没有梦想。 l.C[推理判断题。根据第一段中的“When I was a little kid,I would always dance when I heard music..”和“At that time,I didn't realize I had such a flexible body. When pressing legs with others,I realized I didn't feel any pain.”可知，作者从小就喜欢随着音乐舞动，而且身 体柔初性很好，练功压腿时不会感到疼痛。由此可推 知，作者很有舞蹈天赋。] 2.D[细节理解题。根据第一段中的“So my mom sent me to a dance class when I was seven years old...From then on,I started to take dance seriously.”可知，作者7 岁开始练舞；结合第二段第一句“I've been dancing for 18 years now..”可知，作者如今练舞已有l8年了，由此可 知，她现在25岁。] 3.B[细节理解题。根据第三段中的“However,I fell down,breaking a leg by accident.”可知，作者在比赛中没 能坚持到最后是因为她意外跌倒，一条腿摔骨折了。] 4.D[词义猜测题。根据上文内容可知，作者在比赛中意 外把一条腿摔骨折了，地很担心以后跳不了舞了。结合 语境及画线词前的Luckily可推知，此处指她的腿日渐 恢复了。recover意为“恢复”。] 5.A[主旨大意题。结合作者的经历和文章最后一句 "One can't live without one dream that one can stick to." 可知，作者认为一个人不能没有为之坚持的梦想，由此 可知，梦想对于每个人来说都是必要的。] B.[语篇解读]剪纸艺术家王革致力于让更多的人了解 剪纸艺术。她希望可以把中国的文化传播给不同年龄、不 同国家的人们。 8 000-= 6.D[推理判断题。根据第一段第二句“With just a pair of scissors and paper,the artist is able to create fantastic paper-cuts,like animals,fruit,famous buildings and so o.”可知，仅用一把剪刀和纸，这位艺术家就能创作出 奇妙的剪纸，比如动物、水果、著名建筑等等，故推测王 革是一位技艺娴熟的艺术家。] 7.C[推理判断题。根据第二段第二句可知，当王革四岁 的时候，她开始模仿她的祖母和母亲，用剪刀剪出各种 形状的花朵、鸟和鱼，故推测王革是从家人那里学习的 剪纸。门 8.A[细节理解题。根据第三段可知，王革想把她的作品 以及每件作品背后的故事介绍给来到她货摊前的游客 们，有时候当她兴高采烈时，她会走出货摊，向其他人展 示她的作品。她希望可以把中国的文化传播给不同年 龄、不同国家的人们，由此可知，王革是在尽自己最大的 努力传播剪纸艺术。] 9.C[推理判断题。通读全文可知，剪纸艺术家王革致力 于让更多的人了解剪纸艺术。她还在五所大学和十九 所中小学教授剪纸技能，自愿把剪纸技能教给残疾人和 老年人，甚至还在网上发表有关剪纸的演讲，她想帮助 更多的人了解剪纸艺术，故作者想通过王革的实例告诉 我们每个人都应该在保护传统艺术方面发挥作用。] 10.B[推理判断题。通读全文可知，本文主要介绍了剪 纸艺术家王革，她致力于让更多的人了解剪纸艺术。 这是一篇与文化相关的文章，故我们有可能在w: chinadaily.com.cn/culture上面看到本文。] V.1-5:CEADB VI.1.younger 2.from 3.to make 4.shapes 5.begin- ning 6.till/until 7.giving 8.Usually 9.an/one 10.people's I.[参考范文] Dear students, Good morning!I'm glad to hear that Lin Hua was chosen as Community Service Star by Yuedong Community Service Center.Congratulations,Lin Hua!Now,let me introduce Lin Hua to all of you. Firstly,Lin Hua is a student from our school.He works as an English teaching assistant and a garbage sor- ting publicist.Secondly,he has done a lot of voluntary work.For example,he takes part in community activities in popularizing ()English for the community residents and teaches the community residents how to sort garbage. Thirdly,we can get many benefits from the voluntary work.We can realize the value of voluntary work and be helpful to others and make more friends.Last but not least,he is a good example for us to learn. So,I hope more and more students can join the team to do some voluntary work.Please take action,join us! 话题九 一、单词识记 1.amazingly;amazing 2.fantastic 3.ancient 4.gray 5.block 6.life-sized 7.brilliant 8.originally;original 9.construct;construction 10.pit 11.pyramid 12.Egypt 13.regular;regularly 14.especially;especial 15.square 16.exactly;exact 17.stretch 18.experience 19.desti- nation 20.availoble 二、短语填写 1.be dressed in 2.learn about 3.step into 4.in fact 5.remind...of 6.on the edge of 7.bring in 8.stand for 9.start with 10.cut up 11.more than 12.because of 13.in one's opinion 14.add...to...15.scare away 语法专练 1.when/on which 2.where/in which 3.why/for which 4.where/in which 5.where/in which 6.where/in which 7.why/for which 8.when/at which 9.where/in which 10.why/for which 11.where 12.when