内容正文:
Day 3
一.短文填空
love duty thank work challenge
mean as break shine a
For Chinese people, festivals usually 1 a break from work and happy family reunions. But for Leng Wenying, festivals only mean more work.
2 a doctor in the emergency room, Leng misses many family meals with her 3 ones. She is often much busier during festivals. Sometimes she has to work without any 4 for 20 hours. This makes her tired and thirsty. “Festivals are a 5 because our patients are often in a bad situation. We need to stand by every minute,” says Leng.
Leng’s 6 means she has little time to be with her family at festivals. But she never regrets her decision to be 7 ER doctor. “I make the most of every minute with my family. I’m very 8 for their support,” she says.
Leng is only one of millions of medical 9 in China. They give up their family time to answer the call of duty. In the heart of every patient, their hard work
10. brighter than fireworks.
二.请在文章中找出下列短语
1.忙的多:
2. 情况很糟:
3. 随时待命:
4. 充分利用每一分钟:
5. 放弃:
三.完形填空
阅读下面的短文,掌握其大意,然后从短文后各题所给出的A、B、C、D四个选项中,选择最佳选项。
When I was sixteen, I got my first job at a local bakery. I was so excited and eager to do everything perfectly. One busy Saturday afternoon, a customer (顾客) walked up to the counter (柜台) , her face red with anger.
“This cookie is not fresh,” she shouted, putting a half-eaten cookie down heavily in front of me. “I want you to give my money back right now!”
My heart started beating faster. I felt attacked (攻击) and my first thought was to get defensive (防御的) . “It’s not bad,” I thought. “We bake everything fresh every morning!” I was about to say exactly that when I remembered my manager’s ___1___ : “The customer isn’t always right, but they always need to be heard.”
I took a deep breath—a small but important act to calm (使冷静) myself down. Instead of firing back, I made a choice for my personal growth. I looked at her and said, as ___2___ as I could, “I’m so sorry you’re disappointed. Let me get you a fresh one from what we just cooled.”
I went to the back and ___3___ the biggest and softest chocolate chip cookie I could find. Then I ___4___ it on a little plate, and brought it to her. “Here you go. It’s free. I really hope you like this one.”
The woman was completely taken by surprise. The anger disappeared from her ___5___ , replaced by surprise and then a bit of embarrassment (尴尬) . “Oh…well…thank you,” she said. She didn’t just take the cookie and leave. After she finished her coffee, she came back to the counter and said, “You know, that was actually very nice of you. Thank you.”
At that moment, I learned a powerful lesson about solving problems. The problem wasn’t really the cookie. The problem was that the customer felt she was not heard and disrespected. By choosing not to argue, I ___6__ the situation by making the customer less angry. By listening and offering a simple and kind solution patiently, I didn’t just solve her problem—I turned a negative (消极的) experience into a positive one.
That cookie didn’t just teach me about customer service; it taught me a life skill. You can’t control how other people ___7___ , but you can always control how you react. Choosing ___8__ and kindness over anger is a superpower. It keeps you safe from unnecessary troubles, helps you grow into a wiser person, and almost always leads to a better solution.
1. A. advice B. victory C. address D. duty
2. A. quickly B. naturally C. calmly D. simply
3. A. tried out B. picked out C. worked out D. gave out
4. A. headed B. found C. handed D. placed
5. A. reason B. face C. order D. body
6. A. started B. made C. improved D. finished
7. A. argue B. shout C. grow D. act
8. A. discussion B. fighting C. patience D. surprise
参考答案
一、短文填空
1. mean 2. As 3. loved 4. rest 5. challenge 6. job 7. an 8. thankful 9. workers 10. shines
二、找出短语
1. much busier 2. in a bad situation 3. stand by every minute 4. make the most of every minute 5. give up
三、完形填空 1. A 2. C 3. B 4. D 5. B 6. C 7. D 8. C
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