第9讲 四、道歉信&慰问信&投诉信-【红对勾讲与练·写作突破】2026年高考英语大一轮复习全新方案通用版（人教版）

During the trip/week I (感 1.表示感谢； )I shall never forget (事件)inmy 2.外教的帮助； life.It was you who (给出细节).Many 3.活动的反响。 thanks for all the things you have done in helping us 注意： (细节事件). 1.词数80左右； My appreciation is beyond any words.I will be more 2.请按如下格式作答。 than pleased if I can (能做的事情)to repay Dear Patrick, your kindness. Yours sincerely, (署名) 1典例展示 (2024·湖南长沙模拟)假定你是学生会主席李 华，学生会举办的首届生活技能云端展示活动(Wok Yours, Li Hua Creates a Better Life)得到了外教Patrick的大力支持。 活动已经圆满结束，请你给他写一封感谢信，内容包括： 满分范文 名师点评 Dear Patrick 1.词汇美 I am writing to express my heartfelt gratitude for your kind help in 衷心的：sincere-→heartfelt Work Creates a Better Life,Twhich has turned out to be a fascinating 惊人的：amazing→fascinating success. 肯定：surely-→definitely 2It is so nice of you to have offered us a variety of presentation 激发：arouse→fuel skills and creative suggestions on our show.3It was under your 大量：much→tremendous professional guidance that the participants showed their skills of 2. cooking,gardening,etc.Their impressive performances definitely 本文运用了多样化的高级句式： fueled their passion for daily life skills.Most importantly,this ①which引导非限制性定语从句； activity helped students receive wide admiration and gain their ②t作形式主语： tremendous confidence. ③强调句型； Many thanks for your time and support. ④副词作状语 Yours,3.结构美 Li Hua 文章运用了三段式结构，结构清晰明了。 实战演练 Dear Mr Smith, (2024·辽宁辽阳模拟)假定你是校电台访谈节目 “Live in China”的主持人李华，上周五你校外教 Mr Smith接受了你的访谈，节目播出后反响很好。请你 给外教Mr Smith写一封感谢信，内容包括： 1.感谢他精彩的发言和真诚的建议； 2.希望有机会再次来节目做客。 注意： Yours, 1.词数80左右； Li Hua 2.请按如下格式作答。 四、道歉信&慰问信&投诉信 (一)道歉信 表明写信意图，对某事表示歉意 写作技法 道 说明道歉的具体原因 道款歉信是指因过失或疏忽给别人带来麻烦或损失 后，写信给对方赔礼道歉的信件。道歉是一种礼貌，道 再次表明歉意，请求谅解，并提出补救措施 歉信要写得坦率、诚恳。具体写作结构如下： -89- 第四部分写作之文体突破 写。 常用表达 The reason why was that 1.吸引眼球开头句 (事件的原因).Therefore,it's my fault not to ①I am writing to make an apology to you for..… (事件的结果).I will try to make up for my fault. 我写信是因为…向您道歉。 Once again,I do apologize for any inconvenience 2I regret to inform you that I can't attend the meeting caused.Would you please accept my apologies and on Friday. understand my situation?I hope (提 很遗憾地告知您我不能参加周五的会议了。 出期望). 2.亮点出彩篇中句 DI'm sorry I can't give the book back to you on time Yours sincerely, (署名) as I promised before.But I will buy a new one for you later 典例展示 我很抱歉不能遵守之前的承诺按时把书还给您。但 (2024·山东临沂模拟)假定你是李华，你和你的 是之后我会为您买一本新的。 外籍好友Andrew约好了本周末去图书馆，但是你因为 2I feel awfully sorry about it and want you to know 临时要参加学校组织的“垃圾分类，全民行动”志愿活 what happened. 动而不能赴约。请根据以下要点给他写一封道歉信，内 为此我感到非常内疚，所以想让您知道实情。 容包括： 3I express my deep regret over the misunderstanding 1.表达歉意； between us 2.简要介绍活动内容和意义； 我为我们之间的误会表示深深的遗憾。 3.另约时间。 3韵味无穷结尾句 注意： DI sincerely hope you can accept my apology. 1.词数80左右： 我真诚地希望您能接受我的道歉。 2.可以适当增加细节，以使行文连贯。 2Hope you can understand my situation and accept my apology. 希望您能理解我的处境，接受我的道歉。 1写作模板」 Dear (称呼）， I'm writing to convey my sincere apologies to you. I'm terribly sorry that (道歉的原因). 满分范文 名师点评 Dear Andrew, 'm writing to make an apology to you because I have signed up for a1.词汇美 voluntary activity themed "Trash Sorting,All Involved"and won't be 计划：plan一→schedule able to accompany you to the library this weekend as scheduled. 尽力：try one's best-一→spare no effort 2As you know,we students should spare no effort to implement the 毫不犹豫地：at once-without hesitation policy of garbage classification.So,I seized this opportunity without 真诚地：sincere→heartfelt hesitation.On that day,we will go to communities to publicize the 2. significance as well as methods of trash sorting and direct the residents to 本文运用了多样化的高级句式： accurately distinguish different kinds of rubbish,3which will take a whole ①过去分词短语作定语： day.4Considering that,I'm afraid I can't keep my word. ②as引导非限制性定语从句： I am sorry for any inconvenience caused and hope you can accept my ③which引导非限制性定语从句； heartfelt apology.Shall we put it off till next Sunday?I'm waiting for you ④现在分词短语作状语。 reply 3.结构美 Yours 文章运用了三段式结构，结构清晰明了。 Li Hua 2烟闪·讲与练·高三英语RJ -90- |实战演练 2Please don't be too worried,because everything will be fine. (2024·四川成都模拟)假定你是李华，你应该在 本周五提交Mr Anderson布置的读书报告，但因个人原 请不要太担心，因为一切都会好起来的。 因，现在无法按时提交。请你给Mr Anderson发一封电 3 Be brave/Pull yourself together.You will surely 子邮件，内容要求如下： overcome the difficulty 1.表达歉意； 勇敢一些/振作起来。你一定能克服困难。 2.说明原因； 3.韵味无穷结尾句 3.提出补救办法。 DI hope things will get better soon. 注意： 我希望事情会很快好起来。 1.词数80左右； 2I'm sure you will get over your difficulties in a short 2.请按如下格式作答。 while Dear Mr Anderson, 我相信你很快就会克服困难。 写作模板 Dear (称呼)， I am (姓名).I am so sorry to hear the news that (对方的遭遇).I am sure it won't be long before you (希望) Thinking about your present situation,we can't stand Yours sincerely, by and do nothing.So, (帮助或建议 Li Hua -)Besides, (帮助或建议二). (二)慰问信 In the end,I do hope that (鼓励 1写作技法 对方). Good luck and best wishes to you! 慰问信是人们之间情感交流的表达，是人们之间传 Yours sincerely, 递温暖和正能量的一种途径。慰问信一般是先对发生 (署名) 的事情表示难过，然后提出解决办法或给予具体帮助， 结尾祝愿对方早日康复并给予鼓励和支持。其结构 典例展示 般如下： (2024·湖北襄阳模拟)假定你是李华，你校外教 知悉困境，表示同情 Victor最近生病了。请给他写封电子邮件表示安慰，并 慰问信 表示理解与同情，给予安慰和劝导 分享你校最近举办的师生国画作品展活动，内容包括： 表达期望、祝愿 1.表示安慰； 2.展览时间、地点； 1常用表达 3.观展感受和收获。 1.吸引眼球开头句 注意： DI'm sorry to know that you are having a hard/tough 1.词数80左右； time at the moment. 2.请按如下格式作答。 获悉你目前身处困境，我深表遗憾。 Dear Victor, 2I'm sorry to hear about your difficulties in...I know it I hope this letter finds you in a better state of health. can be really tough at times. 听说你在…方面遇到困难我很难过。我知道，这件 事有时候真的很难。 2.亮点出彩篇中句 DAs we all know,failure is the mother of success.I do hope you won't lose heart and will get ready to try again. 众所周知，失败是成功之母。我真希望你不要灰心 Yours. 做好准备再试一次。 Li Hua -91- 第四部分写作之文体突破 写。 满分范文 名师点评 Dear Victor. 1.词汇美 I hope this letter finds you in a better state of health.DUpon hearing of your 担忧的：worried-→concerned illness,I am really concerned and send you my best wishes for a speedy recovery.I 见证：see→witness think 2it might cheer you up a little to know the updates here at school. 非凡的：unusual-→exceptional In your absence,the school has been buzzing with activities.3Last week 照顾：look after-→take care of witnessed a wonderful exhibition of traditional Chinese painting both by teachers 2.句式美 and students in the school's gallery.Some of the paintings are of exceptional 本文运用了多样化的高级句式： beauty and quality.I found myself particularly drawn to relaxing landscape ①upon doing..一…就…； paintings,which temporarily freed me from the daily routines. ②t作形式主语： Hopefully you can make it to the one-month exhibition after your recovery. ③无灵主语句： Take care of yourself and get better. ④which引导非限制性定语从句。 Yours, 3.结构关 Li Hua 文章运用了三段式结构，结构清晰明了。 实战演练 2There is much to be desired about your after-sales (2024·河北百校大联考)假定你是李华，你的英 service,so I'm writing to make a complaint about the 国笔友Julia发来邮件，说一个同学的恶作剧(prank)让 problems of it. 她的自尊心受到了伤害，而且对自己产生了怀疑。请你 你们的售后服务有很多不足之处，因此我写信投诉几 给她回一封邮件安慰她。 个问题。 注意： 2.亮点出彩篇中句 1.词数80左右； DPersonally,it's time your service should be improved 2.请按如下格式作答。 to live up to the customers'expectations. Dear Julia, 依我看，现在是改进服务以满足顾客期望的时候了。 2Worse still,several pages in the book are missing, which makes it impossible for me to make sense of the book. 更槽糕的是，书里少了几页，这让我无法理解这本书。 3Much to my dissatisfaction,the cellphone is not easy Yours, to operate,causing me much inconvenience.What's Li Hua worse,it often breaks down for no reason,which (三)投诉信 shows its poor quality. 令我很不满意的是，手机不好操作，给我带来了很多 写作技法 不便。更糟糕的是，它经常毫无理由地坏掉，这表明 投诉信常用于解决诸如消费者权益受损、正常生活 它的质量很差。 受到干扰等问题，要直截了当地表明自己的诉求，不能 3.韵味无穷结尾句 拖泥带水。其结构一般如下： DCould I ask you to look into these matters in detail? 自我介绍并说明投诉问题 我能请您详细调查一下这些事情吗？ 投诉信 给出投诉原因 2I hope you can deal with the problems as soon as 提出解决方案，希望问题能够得到解决 possible and make up for my loss. |常用表达 我希望您能尽快处理问题，弥补我的损失。 1.吸引眼球开头句 1写作模板 DDissatisfied with your poor service,I couldn't feel Dear (称呼)， more annoyed so I can not help but make an immediate I am (姓名).I feel bad to trouble you but complaint. I am afraid that I have to make a complaint about 我很不满意你们恶劣的服务，我气得只得立即投诉。 2烟闪·讲与练·高三英语RJ -92- The reason for my dissatisfaction is (总体 1.发邮件的目的； 介绍).in the first place, (抱怨的第一个方 2.产品（录音笔）问题：如音质不清晰、不好操 面).In addition, (抱怨的第二个方面). 作等； Under these circumstances,I find it (感觉)to 3.你期待的解决办法：如退款、更换等。 (抱怨的方面给你带来的后果) 注意： I would appreciate it very much if you can 1.词数80左右； (提出建议和请求)，preferably(进一步的要 2.请按如下格式作答。 )and I would like to have this matter settled by Dear Miss Green, (设定解决事情的最后期限). Thank you for your consideration and I will be looking forward to your reply. Yours sincerely, (署名) 典例展示 (2024·江苏盐城模拟)假定你是李华，上周你在 I'm looking forward to your early reply.Best 某国外网站购买了一支录音笔(recording pen),收货后 wishes 你发现它有很多质量问题。请根据下列提示给客服经 Yours, 理Miss Green发一封电子邮件。内容包括： Li Hua 满分范文 名师点评 1.词汇美 Dear Miss Green. 如你声称的那样：as you said-→as you claimed I'm writing to tell you something about the recording pen DI bought 问题：problem--→issue from your website last week.There seems to be something wrong with it. 不满意：be not satisfied with→be not content with Fist,the voice isn't so clear②as you claimed..Second,it's not easy to2.句式美 operate,3which caused me much trouble.Third,it often breaks down, 本文运用了多样化的高级句式： while a recording pen at such a price shouldn't have had so many issues. ①省略关系代词that的定语从句： I am not content with all these above.4I would appreciate it very ②as引导方式状语从句： much if I can get my money back and I'll send it back to you as soon as you ③which引导非限制性定语从句： return the money.If it can't be helped,I wish you could have it repaired or ④t作形式宾语。 changed. 3.衔接美 I'm looking forward to your early reply.Best wishes! 本文使用了以下表示顺序的过渡性词语：Fst. Yours, Second...,Third... Li Hua4.结构美 文章运用了三段式结构，结构清晰明了。 实战演练 Dear Sir or Madam, (2024·广东江门模拟)假定你是李华，两周前你 网购了一套丛书，昨天才到货，还存在其他问题。请就 此向网店客服写邮件投诉，要点如下： 1.陈述写邮件目的； 2.投诉内容； 3.提出你的要求。 注意： 1.词数80左右； Yours sincerely, 2.请按如下格式作答。 Li Hua -93- 第四部分写作之文体突破 写。really good chance for me to experience English culture and improve my oral English.I'm writing to ask you for some suggestions. To start with,could you please offer me some advice on such as where to stay,what to eat and how to travel in England?In the meantime,I'd appreciate it if you could tell me some must-see tourist attractions and arrangements for the tour.I'm sure your advice will make my visit enjoyable and worthwhile.Moreover,I'd like to invite you to visit China when it's convenient for you. I'm looking forward to your early reply. Yours: Li Hua (二)告知信 参考范文： Dear Eric】 I am excited to hear about your upcoming trip to Chongging! Knowing you are enthusiastic about traditional Chinese culture,I am writing to invite you to attend an exhibition of cultural relics from the Forbidden City,which is scheduled next month in the Three Gorges Museum. Many cultural relics,including ancient calligraphy works, paintings,books and porcelain vases,will be on display,which are bound to cast light on ancient Chinese culture.To show respect for our national treasure,food and drinks are not allowed while touring the museum.Moreover,flashes are prohibited when you are taking photos. I am looking forward to your coming. Yours, Li Hua (三)感谢信 参考范文： Dear Mr Smith, I am writing to extend my sincerest gratitude for your participation in our radio program,"Live in China".Your insightful comments and valuable suggestions made for a truly memorable interview. The response from our listeners was overwhelmingly positive, and many have expressed their appreciation for your participation and the depth of your insight.We greatly appreciate your willingness to share your experiences and knowledge with our community. We would be delighted if you come back on the program in the future.Your insights and perspectives would be a valuable addition to our discussions. Yours, Li Hua 四、道歉信&慰问信&投诉信 (一)道歉信 参考范文： Dear Mr Anderson, I am excessively sorry to say that I won't be able to finish the reading report you assigned on time this Friday.Now,I am writing to extend my sincere apology and ask for permission of later submission. I know I am supposed to finish it before the deadline,but unfortunately,I was caught in a heavy rain and had a high fever the day before yesterday and I am still feeling dizzy right now. Therefore,I haven't finished the reading part yet,let alone the report. 1 I hope it would be kind of you to allow me to hand in my work next Monday.Sorry again for the inconvenience and thanks for your understanding. Yours sincerely, Li Hua (二)慰问信 参考范文 Dear Julia, I'm really sorry to hear about the prank that hurt your self- esteem and made you doubt yourself. Please remember that your worth is not determined by others' actions or words.You are a strong and incredible person,full of unique qualities and strengths.Don't let this incident define you.Surround yourself with people who truly appreciate and support you.Take some time to reflect on the things that make you special, and focus on nurturing your self-confidence. If there's anything I can do to support you,please let me know. Yours, Li Hua (三)投诉信 参考范文： Dear Sir or Madam, I am one of your customers.I am writing to complain about an order I ordered a set of Bookworm Series on your website two weeks ago,but I didn't receive them until yesterday.And much to my disappointment,the books were so poorly packed up that the cover of one book was torn.To make matters worse,I found one book missing. I believe I have every right to ask you to deal with these problems.I hope that you either refund my money or deliver a new set of books to me.Besides,I'd like to be informed of the process of your dealing with my complaint. Looking forward to your reply. Yours sincerely, Li Hua 五、演讲稿&征文投稿&宣传稿 (一)演讲稿 参考范文： Honorable judges and fellow students, It's my distinct pleasure and honor to share my perspective on the responsible and intelligent use of artificial intelligence. Generally speaking,there are numerous advantages of AI,such as processing information at lightning speed and assisting us in complex tasks,thus enhancing our ability to learn and grow. Nevertheless,as we embrace these advancements,it is crucial to be aware of the potential downsides.For instance,over-reliance on AI can lead to a decrease in our ability to innovate and think critically. In conclusion,as a student,it is imperative that we approach AI with caution and wisdom.Only in this way can we reap its benefits while minimizing any potential downsides.That's all. Thank you. (二)征文投稿 参考范文： An Unforgettable Art Lesson I'm Li Hua.I'd like to share an unforgettable art lesson that I had at school. 89- 参考答案