Unit 4 Customer Service（Listening and Speaking）-《英语 基础模块3》（高教版2023版）《一课一练》（原卷版+解析版）

编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，系统剖析近三年高考真题命题规律，匠心打造了契合全国高考命题特色的英语《一课一练》（高教版2023修订版）系列专辑，专辑共40练。 本卷为【全国通用】《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service（Listening and Speaking）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（2） Listening and Speaking 在本节中，你将读到5个句子，从题后所给的A、B、C、D四个选项中选出可以填入空白处的最佳选项。（共5小题，每小题1分，共5分） 1. We can’t refund your watch, but we can ______ a new one for you. A.exchange B. change C. take D. give 【答案】A 【解析】考查固定搭配，exchange sth. for sth. 表示 “用某物交换某物”，符合服务场景中 “更换商品” 的表达，句意：我们不能给你的手表退款，但可以给你换一个新的。 2.Please show me your receipt to check if the product is still ______ guarantee. A. under B. in C. on D. with 【答案】A 【解析】考查固定短语，under guarantee 表示 “在保修期内”，是服务场景常用表达，句意：请出示你的收据，以便我们核实商品是否仍在保修期内。 3.The sports watch always has a blank screen, so it can’t ______ properly. A. use B. work C. do D. run 【答案】B 【解析】考查动词词义辨析，work 此处表示 “正常运行、工作”，契合 “手表黑屏无法使用” 的语境，句意：这块运动手表总是黑屏，所以无法正常使用。 4.The staff ______ an apology for the inconvenience caused by the product problem. A. said B. spoke C. expressed D. told 【答案】C 【解析】考查固定搭配，express apology 表示 “道歉”，是正式服务场景的规范表达，句意：工作人员为产品问题造成的不便表示歉意。 5.He went to the service center ______ his mobile phone repaired. A. have B. to have C. having D. had 【答案】B 【解析】考查非谓语动词，此处用不定式 to have 表目的，说明去服务中心的意图是 “修手机”，句意：他去服务中心修手机。 在本节中，你将读到5个短对话或片段，从题后所给的A、B、C、D四个选项中选出可以填入空白处的最佳选项。（共5小题，每小题1分，共5分） 6.—Good afternoon! What can I do for you? —I’d like to ______ this watch refunded. It has a blank screen. A. get B. make C. take D. do 【答案】A 【解析】考查固定搭配，get sth. refunded 表示 “让某物被退款”，符合顾客要求退款的场景，句意：—— 下午好！有什么可以帮你？—— 我想把这块手表退了，它总是黑屏。 7. —Why can’t they refund the mobile phone? —Because the customer ______ the receipt and it’s out of guarantee. A. lost B. found C. kept D. showed 【答案】A 【解析】考查情景逻辑，结合 “无法退款” 和 “过了保修期”，可推断顾客 “丢失了” 收据，lost 符合语境，句意：—— 他们为什么不能给手机退款？—— 因为顾客丢了收据，而且手机已经过了保修期。 8.—We’ve exchanged a new watch for you. Is that OK? —______. Thank you very much. A. That’s a pity B. No problem C. That’s fine D. I’m sorry 【答案】C 【解析】考查情景回应，That’s fine 表示 “可以、没问题”，契合顾客接受更换商品的语境，句意：—— 我们已经给你换了一块新手表，你看可以吗？—— 可以，非常感谢。 9.—How long ago did you buy this sports watch? —I bought it ______, so it’s still under guarantee. A. next week B. last week C. a year ago D. three years ago 【答案】B 【解析】考查情景逻辑，“仍在保修期内” 说明购买时间不长，last week 符合语境，句意：—— 你多久前买的这块运动手表？—— 我上周买的，所以还在保修期内。 10.—What’s wrong with your mobile phone? —The battery can’t ______ properly. I charged it all night but it has little power. A. be charged B. charge C. be charging D. charging 【答案】A 【解析】考查被动语态，battery 与 charge 是被动关系，用 can’t be charged 表示 “无法被充电”，句意：—— 你的手机怎么了？—— 电池充不上电，我充了一整晚，电量还是很少。 在本节中，你将读到五个句子，请将它们翻译成中文。（共5小题，每小题2分，共10分） 11.I'd like to have this sports watch refunded. It just bought it, but it seems to have a problem now. 【答案】我想把这块运动手表退了。我刚买没多久，但现在它好像出问题了。 【解析】核心短语：have sth. refunded（让某物被退款）；seem to have a problem（好像出问题了）。 12.Even if I charge it for a whole night, it still doesn’t work. 【答案】即使我充了一整晚的电，它还是无法正常使用。 【解析】核心短语：even if（即使）；charge for a whole night（充一整晚电）；doesn’t work（无法正常运行）。 13.Would you please show me your receipt so that we can check whether it is still under guarantee? 【答案】麻烦你出示一下收据好吗？这样我们就能核实它是否还在保修期内。 【解析】核心短语：show sb. the receipt（出示收据）；so that（以便）；under guarantee（在保修期内）。 14.Sorry, we can't refund it. But we've exchanged a new sports watch for you. 【答案】抱歉，我们不能给你退款。但我们已经给你换了一块新的运动手表。 【解析】核心短语：refund（退款）；exchange sth. for sb.（给某人换某物）。 15.Since the mobile phone was still under guarantee, the service center finally exchanged the battery for Tim. 【答案】由于这部手机仍在保修期内，服务中心最终给蒂姆更换了电池。 【解析】核心短语：since（由于，表原因）；under guarantee（在保修期内）；exchange the battery（更换电池）。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，系统剖析近三年高考真题命题规律，匠心打造了契合全国高考命题特色的英语《一课一练》（高教版2023修订版）系列专辑，专辑共40练。 本卷为【全国通用】《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service（Listening and Speaking）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（2） Listening and Speaking 在本节中，你将读到5个句子，从题后所给的A、B、C、D四个选项中选出可以填入空白处的最佳选项。（共5小题，每小题1分，共5分） 1. We can’t refund your watch, but we can ______ a new one for you. A.exchange B. change C. take D. give 2.Please show me your receipt to check if the product is still ______ guarantee. A. under B. in C. on D. with 3.The sports watch always has a blank screen, so it can’t ______ properly. A. use B. work C. do D. run 4.The staff ______ an apology for the inconvenience caused by the product problem. A. said B. spoke C. expressed D. told 5.He went to the service center ______ his mobile phone repaired. A. have B. to have C. having D. had 在本节中，你将读到5个短对话或片段，从题后所给的A、B、C、D四个选项中选出可以填入空白处的最佳选项。（共5小题，每小题1分，共5分） 6.—Good afternoon! What can I do for you? —I’d like to ______ this watch refunded. It has a blank screen. A. get B. make C. take D. do 7. —Why can’t they refund the mobile phone? —Because the customer ______ the receipt and it’s out of guarantee. A. lost B. found C. kept D. showed 8.—We’ve exchanged a new watch for you. Is that OK? —______. Thank you very much. A. That’s a pity B. No problem C. That’s fine D. I’m sorry 9.—How long ago did you buy this sports watch? —I bought it ______, so it’s still under guarantee. A. next week B. last week C. a year ago D. three years ago 10.—What’s wrong with your mobile phone? —The battery can’t ______ properly. I charged it all night but it has little power. A. be charged B. charge C. be charging D. charging 在本节中，你将读到五个句子，请将它们翻译成中文。（共5小题，每小题2分，共10分） 11.I'd like to have this sports watch refunded. It just bought it, but it seems to have a problem now. 12.Even if I charge it for a whole night, it still doesn’t work. 13.Would you please show me your receipt so that we can check whether it is still under guarantee? 14.Sorry, we can't refund it. But we've exchanged a new sports watch for you. 15.Since the mobile phone was still under guarantee, the service center finally exchanged the battery for Tim. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $