Unit 4 Customer Service（Warming up）-《英语 基础模块3》（高教版2023版）《一课一练》（原卷版+解析版）

编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，系统剖析近三年高考真题命题规律，匠心打造了契合全国高考命题特色的英语《一课一练》（高教版2023修订版）系列专辑，专辑共40练。 本卷为【全国通用】《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service（Warming up）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（1） Warming up 在本节中，你将读到5个句子，从题后所给的A、B、C、D四个选项中选出可以填入空白处的最佳选项。（共5小题，每小题1分，共5分） 1.There is something wrong with my mobile phone battery, so I need to ______ it repaired. A. have B. do C. make D. let 2.Excuse me, I would like to make a ______. The dish is too salty. A. promise B. complaint C. decision D. suggestion 3.—Why did they go to the service center? —They wanted to ______ their mobile phones checked. A. take B. get C. put D. carry 4.We are sorry for any ______ caused by the no hot water problem. A. happiness B. inconvenience C. pleasure D. excitement 5.The shirt I bought yesterday is the wrong size. I'm calling to ______ about it. A. apologize B. explain C. complain D. thank 在本节中，你将读到5个短对话或片段，从题后所给的A、B、C、D四个选项中选出可以填入空白处的最佳选项。（共5小题，每小题1分，共5分） 6.—Hello, customer service. How can I help you? —Hi, ______. The mobile phone I bought last week has a battery problem. A. I'm sorry to hear that B. I'd like to make a complaint C. I want to say thank you D. I need your help to buy a phone 7.—Why is she talking to the restaurant manager? —Because ______, and she wants a refund. A. the dish is too salty B. she likes the food very much C. the service is great D. she wants to order more food 8.—I'm calling to complain about the terrible service at your restaurant. —______. We will improve it right away. A. That's a good idea B. We are sorry for any inconvenience caused C. You are welcome D. No problem 9.—My new coat is the wrong size. What should I do? —You can go to the service center to ______. A. have it repaired B. get it changed C. buy a new one D. return it for money 10.—Is there any hot water in the hotel room? —No, ______ again. I need to call the front desk. A. there is no hot water B. the water is too hot C. the water is clean D. there is much water 在本节中，你将看到五个关于投诉的句子，请将其与对应的释义连线。（共5小题，每小题1分，共5分） 11.The dish is too salty 12.It is the wrong size 13.There is something wrong with the mobile phone battery 14.There is no hot water again 15.I'm calling to complain about the terrible service you provided at the restaurant A.我打电话来投诉你们餐厅糟糕的服务 B.又没有热水了 C.尺寸不对 D.菜品太咸 E.手机电池有问题 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $ 编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，系统剖析近三年高考真题命题规律，匠心打造了契合全国高考命题特色的英语《一课一练》（高教版2023修订版）系列专辑，专辑共40练。 本卷为【全国通用】《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service（Warming up）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（1） Warming up 在本节中，你将读到5个句子，从题后所给的A、B、C、D四个选项中选出可以填入空白处的最佳选项。（共5小题，每小题1分，共5分） 1.There is something wrong with my mobile phone battery, so I need to ______ it repaired. A. have B. do C. make D. let 【答案】A 【解析】考查固定搭配，“让某物被修理” 用 have sth. repaired，其他选项无此用法，句意：我的手机电池出问题了，所以我需要把它拿去修。 2.Excuse me, I would like to make a ______. The dish is too salty. A. promise B. complaint C. decision D. suggestion 【答案】B 【解析】考查名词词义辨析，结合 “菜品太咸” 的语境，此处表示 “投诉”，complaint 符合题意，句意：打扰一下，我要投诉，这道菜太咸了。 3.—Why did they go to the service center? —They wanted to ______ their mobile phones checked. A. take B. get C. put D. carry 【答案】B 【解析】考查固定搭配，“让某物被检查” 用 get sth. checked，与 have sth. repaired 结构一致，句意：—— 他们为什么去服务中心？—— 他们想让手机被检查一下。 4.We are sorry for any ______ caused by the no hot water problem. A. happiness B. inconvenience C. pleasure D. excitement 【答案】B 【解析】考查名词词义辨析，“为造成的不便道歉” 是服务场景常用表达，inconvenience 表示 “不便”，句意：对于没有热水问题造成的任何不便，我们深表歉意。 5.The shirt I bought yesterday is the wrong size. I'm calling to ______ about it. A. apologize B. explain C. complain D. thank 【答案】C 【解析】考查动词词义辨析，“尺寸不对” 属于投诉场景，complain about 表示 “投诉某事”，句意：我昨天买的衬衫尺寸不对，我打电话来投诉这件事。 在本节中，你将读到5个短对话或片段，从题后所给的A、B、C、D四个选项中选出可以填入空白处的最佳选项。（共5小题，每小题1分，共5分） 6.—Hello, customer service. How can I help you? —Hi, ______. The mobile phone I bought last week has a battery problem. A. I'm sorry to hear that B. I'd like to make a complaint C. I want to say thank you D. I need your help to buy a phone 【答案】B 【解析】考查情景对话逻辑，后文提及 “电池问题”，前文应表达 “投诉” 意图，I'd like to make a complaint 符合语境，句意：—— 您好，客服中心，有什么可以帮您？—— 您好，我要投诉，我上周买的手机电池有问题。 7.—Why is she talking to the restaurant manager? —Because ______, and she wants a refund. A. the dish is too salty B. she likes the food very much C. the service is great D. she wants to order more food 【答案】A 【解析】考查情景对话逻辑，“想要退款” 说明存在不满，只有 the dish is too salty 符合投诉语境，句意：—— 她为什么在和餐厅经理说话？—— 因为菜品太咸了，她想要退款。 8.—I'm calling to complain about the terrible service at your restaurant. —______. We will improve it right away. A. That's a good idea B. We are sorry for any inconvenience caused C. You are welcome D. No problem 【答案】B 【解析】考查投诉场景回应礼仪，应对投诉的常用表达是 “为不便道歉”，We are sorry for any inconvenience caused 契合语境，句意：—— 我打电话来投诉你们餐厅糟糕的服务。—— 对于造成的任何不便，我们深表歉意，我们会立即改进。 9.—My new coat is the wrong size. What should I do? —You can go to the service center to ______. A. have it repaired B. get it changed C. buy a new one D. return it for money 【答案】B 【解析】考查情景问题解决方案，“尺寸不对” 对应的合理处理是 “更换”，get it changed 表示 “更换它”，A 项 “修理” 不适用尺寸问题，句意：—— 我的新外套尺寸不对，我该怎么办？—— 你可以去服务中心更换。 10.—Is there any hot water in the hotel room? —No, ______ again. I need to call the front desk. A. there is no hot water B. the water is too hot C. the water is clean D. there is much water 【答案】A 【解析】考查情景对话衔接，后文 “再次” 和 “联系前台” 说明是重复出现的问题，there is no hot water 符合逻辑，句意：—— 酒店房间里有热水吗？—— 没有，又没有热水了，我需要给前台打电话。 在本节中，你将看到五个关于投诉的句子，请将其与对应的释义连线。（共5小题，每小题1分，共5分） 11.The dish is too salty 12.It is the wrong size 13.There is something wrong with the mobile phone battery 14.There is no hot water again 15.I'm calling to complain about the terrible service you provided at the restaurant A.我打电话来投诉你们餐厅糟糕的服务 B.又没有热水了 C.尺寸不对 D.菜品太咸 E.手机电池有问题 【答案】11-D 12-C 13-E 14-B 15-A 【解析】 11.The dish is too salty 直译为 “菜品太咸”。 12.It is the wrong size 直译为 “尺寸不对”。 13.There is something wrong with the mobile phone battery 意为 “手机电池有问题”。 14.There is no hot water again 直译为 “又没有热水了”。 15.I'm calling to complain about the terrible service you provided at the restaurant 意为 “我打电话来投诉你们餐厅糟糕的服务”。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $