2.2 Checking in at the Hotel（课件）-《旅游情景英语》高等教育出版社第二版 同步精品课堂

“十四五”职业教育国家规划教材 （高教版第二版） 旅游情景英语 Checking in at the Hotel Unit 2-2 旅游情景英语 PART 01 2 学习目标 1.知识与技能目标 （1）学生正确认读并熟记Key words and phrases； （2）学生能够熟练地运用 Key words and phrases； （3）学习并掌握Conversation 2； （4）掌握Discussion 2.过程与方法目标 （1）培养学生运用英语的能力，并能顺利完成相关练习； （2）使学生掌握旅游饭店团队和散客入住登记等服务程序，并能独立、规范的进行操作和对客服务； （3）通过小组团队协作，培养学生自主探究、合作学习的能力。 3.情感、态度与价值观目标 通过本次课学习能激发学生英语学习兴趣，提升职业素养，实现以胜任职业岗位为基础的教育。 教学重点： 1. 掌握并能够熟练运用 Key words and phrases departure, departure date, bellman, according to, exchange, foreign exchange counter,exchange rate, exchange memo, cash, fill, fill out, calculate, total 2. 学习并掌握Situational Conversations: Conversation 2 教学难点： 掌握并能够熟练运用以下句型： 1. I’d like to change 300 EUR into RMB. 2. According to today’s exchange rate, 100 EUR in cash comes to 783.59 Yuan RMB. 3. It totals 2350.77 Yuan RMB at today’s rate. 4. Please check it. Contents Warming Up Language Focus Practice Extending Conclusion Review Homework Review As a front office staff, what should you get ready beforehand when you are going to receive a tour group? 1. Information​ Confirm final details (headcount, rooms, ETA, payment) with the tour guide. ​2. Rooms​ Pre-assign rooms (grouped together) and prepare all key cards. ​3. Materials​ Have welcome materials/vouchers and the master rooming list ready. ​4. Coordination​ Brief your team (front desk, bell staff, housekeeping) for a coordinated effort. Warming Up Display of the Pre-class Work: What should a receptionist do when he or she is receiving a tour group who would like to check in? 1. Confirming if the guest has a reservation 2. Or checking the arrival list and rooming list 3. Mastering the room availability 4. Knowing the number of guests 5. Arranging room and registering 6. Signing the bill, deposit 7. Room key and room card 8. Showing the guests up to the room 旅游情景英语 Language Focus Words and Phrases Situational Conversation Key words and phrases departure /dɪ'pɑːtʃə/ n. 离开；出发 departure date 离店日期 例句：A computer screen shows arrival and departure times. bellman /'belmən/ n. 行李生 according to 根据…… exchange /ɪks'tʃeɪndʒ/ v. & n. 兑换；交换 例句：We only exchange notes and traveler's cheques. foreign exchange counter 外币兑换处 exchange rate 汇率 exchange memo 外币兑换水单 cash /kæʃ/ n.& vt. 钱，现款；兑现 fill /fil/ vt.& vi.（使）充满，（使）装满；n. 填满……的量 fill out填写（表格等） 例句：Please fill out this form. calculate /'kælkjʊleɪt/ v. 计算 total /'təʊt(ə)l/ vt. 总数为；共计 例句：The total forest cover of the earth is decreasing. 在酒店退房 (At the hotel checkout)​​ ​A:​​ Hello. I am leaving today. ​B:​​ Yes. I see your ​departure date​ is today. ​A:​​ Can you ​calculate​ my bill? ​B:​​ Sure. I will ​calculate​ the ​total​ for you. ​A:​​ Thank you. I need to ​exchange​ some money later. ​B:​​ You can go to the ​foreign exchange counter. ​According to​ the rules, please bring your passport. ​A:​​ I will. Please call the ​bellman​ for my bags. ​B:​​ Okay. The ​bellman​ will come soon. Please ​fill out​ this form first. ​A:​​ Alright. I will ​fill​ it ​out. ​B:​​ Here is your bill. The ​total​ is 800 RMB. ​A:​​ I will pay in ​cash. 旅游情景英语 Situational Conversation Conversation 2 Conversation 2 Foreign exchange service A foreign guest (B) is asking the cashier (A) to exchange money for her at the foreign exchange counter. A: Good morning, madam. What can I do for you? B: Yes. I’d like to change 300 EUR into RMB. A: Certainly, madam. According to today’s exchange rate, 100 EUR in cash comes to 783.59 Yuan RMB. Could you fill out this exchange memo and show me your passport, please? B: I see. …Here you are. A: Thank you, Mrs. Green. You would like to change 300 EUR into RMB. Is that right? B: Yes, that’s right. A: Wait a moment, please. I’ll calculate that for you.   (A moment later) A: Thank you for waiting, madam. It totals 2350.77 Yuan RMB at today’s rate. And here is your passport. Please check it. B: Thank you. A: My pleasure. Have a good day, madam. Notes 1. EUR 欧元的国际货币代码，全称为euro；RMB人民币的国际货币代码，全称为Renminbi。注：根据欧盟的规定，欧元于2002年1月1日起正式流通。 2. today’s exchange rate 今天的汇率（外汇牌价）。注：这里的汇率指的是外汇买入价，汇率每天都随着外汇市场交易行情而波动，我国人民币采取的是间接汇率。 3. exchange memo 外汇兑换水单。注：根据国家外汇管理有关规定，兑换外汇必须到中国银行或指定的代办点，须填写水单，并出示有效证件。 Useful Expressions 1. I’d like to change 300 EUR into RMB. 我想把300欧元兑换成人民币。 2. According to today’s exchange rate, 100 EUR in cash comes to 783.59 Yuan RMB. 根据今天的外汇牌价，100欧元可以兑换783.59元人民币。 3. It totals 2350.77 Yuan RMB at today’s rate. 根据今天的汇率，兑换人民币共计2350.77元。 4. Please check it. 请核对一下。 Task one: Role-play. Act out the play with your partner according to the following scenes with the given sentence patterns.  Practice Useful Expressions (1) Good morning/afternoon/evening. (2) We/I booked …. in your hotel. (3) Will you please fill in the registration form? (4) Could you show me your passport please? (5) I’d like to confirm your departure date. (6) Our bellman will show you to your rooms. (7) I’d like to change …. into RMB. (8) According to today’s exchange rate, 100 …. in cash comes to …. Yuan RMB. (9) It totals …. Yuan RMB at today’s rate. (10) Please check it. 旅游情景英语 Complete the following dialogues in English. Task Two： Ⅰ. A: the Local Guide, Wang Yan B: the receptionist A:______________（晚上好）！ Welcome to Jianguo Hotel. Can I help you? B: Good evening. My name is Wang Yan. I’m the local guide from China International Tour Service (CITS), Beijing Branch. _________________________________________ （我们预 订了十间标准房）. A: Please wait a moment. I’ll check. (A moment later) Good evening We have booked ten standard rooms in your hotel A: Yes. Your travel agency has booked nine standard rooms for a group of 20. This group will stay for three nights. Everything is OK. __________________（对吗，女士）？ B: Correct. A: Good. ___________________________________（请你们出 示一下护照好吗）？ B: All right. (Wang Yan collects the passports of the tourists and gives them to the receptions. ) Is that right, madam Could you show me your passport please B: Here you are. A: _________________________________（我想和您确认一 下团队的离店日期）. Your group will leave on October 5th , right? B: Yes. A: Thank you. And here are the room keys and cards. ___________________________________（行李生将会带 你们到房间）. We hope you have a good stay in our hotel. B: Thanks. I’d like to confirm your departure date Our bellman will show you to your rooms Conclusion Words Useful Expressions for checking in at the hotel How to offer check-in service for guests Language points in Tasks Homework ​Scene: At the hotel front desk.​​ ​A: Guest​ ​B: Front Desk Employee​ A: I am checking out. Today is my ______ date. B: Okay. Please ______ this form first. A: I also need to ______ some money. Where is the foreign ______ counter? B: It is over there. What is the ______ rate today? B: ______ to the screen, it is 7.0. A: Thank you. Please ______ the ______ bill for me. B: The ______ is 600 RMB. Will you pay by ______? A: Yes. Please call the ______ for my bags. Translate the following terms into English. (1) 请核对一下。(2) 我想订三间标准间和一间单人间。 (3) 请您在这里签名好吗？ (4) 根据今天的汇率，兑换人民币共计2424.68元。(5) 行李生将会带您到房间。 1. 对话排序：​​ 请将以下外币兑换服务对话的句子按正确的逻辑顺序排列（将字母序号填入括号中）。 ( ) A: Certainly, madam. According to today's exchange rate, 100 US dollars comes to 720 Yuan RMB. Could you fill out this exchange memo and show me your passport, please? ( ) A: Good morning. What can I do for you? ( ) A: Thank you for waiting. It totals 2,880 Yuan RMB. Please check it. ( ) B: Good morning. I'd like to change 400 US dollars into RMB. ( ) B: Yes, that's right. ( ) A: Thank you, Mrs. Smith. You want to change 400 US dollars, is that right? ( ) B: OK. Here you are. ( ) A: Wait a moment, please. I'll calculate that for you. 2.句子填空 fill out, I'd like to change, According to, Please check it, It totals Cashier: Good afternoon, sir. Guest: Good afternoon. ​1. ________________________​ 500 EUR into RMB. Cashier: Certainly. ​2. ________________________​ today's exchange rate, 100 EUR in cash is 780 Yuan RMB. Could you ​ 3. ________________________​ this exchange memo and show me your passport? Guest: Sure. Cashier: (After calculation) Thank you for waiting. ​ 4. ________________________​ 3,900 Yuan RMB. ​ 5. ________________________. Guest: Thank you very much. Thank You! 25 $