2.2 Checking in at the Hotel（练习）-《旅游情景英语》高等教育出版社第二版 同步精品课堂

《Checking in at the Hotel》高等教育出版社 2.2 Part Two （第3、4课时） 一、选词填空题 1. As a receptionist, what is the most professional first thing to say when a guest arrives? A. "Your room is ready." B. "Good afternoon, sir/madam. Welcome to our hotel. Do you have a reservation?" C. "Passport, please." D. "How long will you stay?" 2. If a guest says, "I have a booking," what does the word "booking" mean? A. 书本 B. 预订 C. 支票 D. 行李 3. What should the receptionist ask for to verify the guest's identity? A. Credit card. B. Room key. C. Passport or ID card. D. Luggage. 4. Which phrase is used to politely ask a guest to complete a form? A. "Write a letter." B. "Fill out this form, please." C. "Give me the paper." D. "Read this." 5. The __________ will help you with your luggage and show you to your room. A. cashier B. concierge C. bellman D. local guide 6. If a guest wants to change US dollars into Chinese Yuan, where should they go? A. The restaurant. B. The foreign exchange counter. C. The swimming pool. D. The business center. 7. What does the "exchange rate" mean? A. 房间价格 B. 汇率 C. 离店时间 D. 服务费 8. After calculating the money, the cashier says, "It __________ 1500 Yuan RMB." A. totals B. exchanges C. confirms D. fills 9. What is the main responsibility of a hotel concierge? A. Cleaning the rooms. B. Cooking food. C. Providing information and services to guests. D. Handling check-in for tour groups. 10. Which sentence is used to confirm a guest's departure date? A. "When did you arrive?" B. "I'd like to confirm your departure date." C. "What's your name?" D. "How would you like to pay?" 11. A "__________ guest" is a person who arrives at a hotel without a prior reservation. A. group B. local C. walk-in D. standard 12. The __________ shows the prices for different types of rooms. A. room tariff B. exchange memo C. local guide D. passport 13. "Please __________ your information on the registration form." A. cash B. accommodate C. fill out D. calculate 14. What does a "self-service kiosk" allow a guest to do? A. Cook their own meals. B. Check in by themselves without going to the front desk. C. Clean their room. D. Exchange currency automatically. 15. After everything is done, the receptionist should say __________ to the guest. A. "Next, please!" B. "That's all." C. "Enjoy your stay!" D. "Don't be late." 二、填空题 1. Please present your passport and complete this __________ at the front desk to change your money. 2. The __________ for Euros to RMB today is 7.8, which means 100 Euros can be exchanged for 780 Yuan. 3. After you __________ the form, our staff will __________ the amount of money you will receive. 4. The __________ will show you to your room and help with your luggage. 5. You can __________ your currency at the bank or the hotel's __________. 6. __________ the hotel policy, check-out time is before 12 noon. 7. I would like to pay in __________, not by credit card. 8. The __________ of all your expenses during the stay is 2,500 Yuan. 9. We need to know your __________ to arrange a taxi for you tomorrow morning. 10. Your __________ time is flexible, but please inform the reception before 6 p.m. 3、 阅读填空题 A Smooth Check-out Experience​ A smooth check-out process is just as important as check-in. It leaves a lasting final impression on the guests. The day before departure, it is a good practice for the (1) ________ to confirm the guest's departure time and (2) ________ method. This helps to prepare the final bill accurately and in advance. On the day of check-out, the guest can choose to use the (3) ________ in the lobby to save time, or go directly to the Front Desk. The (4) ________ will present the final bill for the guest to review. The bill includes all charges, such as room rate, (5) ________ meals from the restaurant, and any other additional services used during the stay. If the guest has any questions about the bill, the staff should check and explain carefully. Once the bill is confirmed, the guest can pay using cash, credit card, or through a mobile (6) ________ like Alipay. For guests who have an early flight, they can request an express (7) ________ service. This means a (8) ________ will come to collect their luggage at an agreed time, making the process much quicker. After the payment is completed, the guest will receive a copy of the final (9) ________ as a record. Finally, the staff may ask for the guest's feedback and say, "We look forward to (10) ________ you again!" A pleasant and efficient check-out experience ensures that guests leave with a positive memory of the hotel. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 《Checking in at the Hotel》高等教育出版社 2.2 Part Two （第3、4课时） 一、选词填空题 1. As a receptionist, what is the most professional first thing to say when a guest arrives? A. "Your room is ready." B. "Good afternoon, sir/madam. Welcome to our hotel. Do you have a reservation?" C. "Passport, please." D. "How long will you stay?" 答案: B 解析: 专业的服务流程始于热情的问候和主动提供帮助。选项A和C过于直接，缺少问候；选项D不是首先需要询问的信息。B选项符合标准服务礼仪。 2. If a guest says, "I have a booking," what does the word "booking" mean? A. 书本 B. 预订 C. 支票 D. 行李 答案: B 解析: 在酒店语境中，"booking" 是 "reservation" 的同义词，意为“预订”。其他选项与词义不符。 3. What should the receptionist ask for to verify the guest's identity? A. Credit card. B. Room key. C. Passport or ID card. D. Luggage. 答案: C 解析: 办理入住时，核实身份是必要步骤，通常需要查看官方身份证件，如护照或身份证。信用卡用于支付，房卡是办理完成后给予客人的，行李与身份验证无关。 4. Which phrase is used to politely ask a guest to complete a form? A. "Write a letter." B. "Fill out this form, please." C. "Give me the paper." D. "Read this." 答案: B 解析: "Fill out" 是“填写（表格）”的标准短语。A、C、D选项要么不符合语境，要么不够礼貌。 5. The __________ will help you with your luggage and show you to your room. A. cashier B. concierge C. bellman D. local guide 答案: C 解析: 在酒店中，负责搬运客人行李并引领其到房间的工作人员是 "bellman"（行李员）。"Concierge"（礼宾员）提供更广泛的信息服务，"cashier"是收银员，"local guide"是当地导游。 6. If a guest wants to change US dollars into Chinese Yuan, where should they go? A. The restaurant. B. The foreign exchange counter. C. The swimming pool. D. The business center. 答案: B 解析: 兑换外币的地点是 "foreign exchange counter"（外币兑换处）。其他选项不提供此项服务。 7. What does the "exchange rate" mean? A. 房间价格 B. 汇率 C. 离店时间 D. 服务费 答案: B 解析: "Exchange rate" 是金融术语，特指两种货币之间的兑换比率，即“汇率”。 8. After calculating the money, the cashier says, "It __________ 1500 Yuan RMB." A. totals B. exchanges C. confirms D. fills 答案: A 解析: "Total" 作为动词，意为“总计为”，常用于说明最终金额。"Exchange"是兑换，"confirm"是确认，"fill"是填写。 9. What is the main responsibility of a hotel concierge? A. Cleaning the rooms. B. Cooking food. C. Providing information and services to guests. D. Handling check-in for tour groups. 答案: C 解析: "Concierge"（礼宾员）的核心职责是为客人提供各种信息、预订票务、安排交通等综合服务，而非清洁、烹饪或专门处理团队入住。 10. Which sentence is used to confirm a guest's departure date? A. "When did you arrive?" B. "I'd like to confirm your departure date." C. "What's your name?" D. "How would you like to pay?" 答案: B 解析: "I'd like to confirm your departure date." 是前台确认客人离店日期的标准、专业表达。 11. A "__________ guest" is a person who arrives at a hotel without a prior reservation. A. group B. local C. walk-in D. standard 答案: C 解析: "Walk-in guest" 是酒店行业术语，特指未提前预订而直接入住的“散客”。 12. The __________ shows the prices for different types of rooms. A. room tariff B. exchange memo C. local guide D. passport 答案: A 解析: "Room tariff" 指“房价表”，列明了不同房型的价格。"Exchange memo"是水单，"local guide"是导游，"passport"是护照。 13. "Please __________ your information on the registration form." A. cash B. accommodate C. fill out D. calculate 答案: C 解析: "fill out" 是填写表格的正确搭配。"Cash"是兑现，"accommodate"是容纳，"calculate"是计算。 14. What does a "self-service kiosk" allow a guest to do? A. Cook their own meals. B. Check in by themselves without going to the front desk. C. Clean their room. D. Exchange currency automatically. 答案: B 解析: "Self-service kiosk"（自助服务台/亭）的主要功能是让客人可以自行办理入住手续，简化前台排队流程。 15. After everything is done, the receptionist should say __________ to the guest. A. "Next, please!" B. "That's all." C. "Enjoy your stay!" D. "Don't be late." 答案: C 解析: 服务结束时应向客人表达良好的祝愿。"Enjoy your stay!"（祝您入住愉快！）是酒店服务中标准且友好的结束语。其他选项显得冷漠或不专业。。 二、填空题 1. Please present your passport and complete this __________ at the front desk to change your money. 答案: exchange memo 解析: 兑换外币时需要填写的单据称为“兑换水单”（exchange memo）。 2. The __________ for Euros to RMB today is 7.8, which means 100 Euros can be exchanged for 780 Yuan. 答案: exchange rate 解析: 两种货币之间的兑换比值称为“汇率”（exchange rate）。 3. After you __________ the form, our staff will __________ the amount of money you will receive. 答案: fill out; calculate 解析: 第一空，“填写表格”的标准动词短语是“fill out”。第二空，由工作人员来“计算”（calculate）金额。 4. The __________ will show you to your room and help with your luggage. 答案: bellman 解析: 酒店里负责搬运行李和引路的工作人员是“行李员”（bellman）。 5. You can __________ your currency at the bank or the hotel's __________. 答案: exchange; foreign exchange counter 解析: 第一空，表示“兑换”货币的动词是“exchange”。第二空，进行货币兑换的地点称为“外币兑换处”（foreign exchange counter）。 6. __________ the hotel policy, check-out time is before 12 noon. 答案: According to 解析: “According to”意为“根据”，用于引出来自规定、某人或某处的信息。 7. I would like to pay in __________, not by credit card. 答案: cash 解析: “in cash”是固定短语，意为“用现金支付”。 8. The __________ of all your expenses during the stay is 2,500 Yuan. 答案: total 解析: “total”作为名词，意为“总数、合计”，指所有费用的总和。 9. We need to know your __________ to arrange a taxi for you tomorrow morning. 答案: departure date 解析: 为安排车辆，需要知道客人具体的“离店日期”（departure date）。 10. Your __________ time is flexible, but please inform the reception before 6 p.m. 答案: departure 解析: “departure”作为名词，修饰“time”，构成“离店时间”。 3、 阅读填空题 A Smooth Check-out Experience​ A smooth check-out process is just as important as check-in. It leaves a lasting final impression on the guests. The day before departure, it is a good practice for the (1) ________ to confirm the guest's departure time and (2) ________ method. This helps to prepare the final bill accurately and in advance. On the day of check-out, the guest can choose to use the (3) ________ in the lobby to save time, or go directly to the Front Desk. The (4) ________ will present the final bill for the guest to review. The bill includes all charges, such as room rate, (5) ________ meals from the restaurant, and any other additional services used during the stay. If the guest has any questions about the bill, the staff should check and explain carefully. Once the bill is confirmed, the guest can pay using cash, credit card, or through a mobile (6) ________ like Alipay. For guests who have an early flight, they can request an express (7) ________ service. This means a (8) ________ will come to collect their luggage at an agreed time, making the process much quicker. After the payment is completed, the guest will receive a copy of the final (9) ________ as a record. Finally, the staff may ask for the guest's feedback and say, "We look forward to (10) ________ you again!" A pleasant and efficient check-out experience ensures that guests leave with a positive memory of the hotel. （参考答案）​​ 1.receptionist 2.payment 3.self-service kiosk 4.receptionist 5.printed 6.settlement 7.express 8.bellman 9.invoice 10.welcoming 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $