2.1 Checking in at the Hotel（课件）-《旅游情景英语》高等教育出版社第二版 同步精品课堂

“十四五”职业教育国家规划教材 （高教版第二版） 旅游情景英语 Checking in at the Hotel Unit 2-1 旅游情景英语 PART 01 2 学习目标 1.知识与技能目标 （1）学生正确认读并熟记Key words and phrases； （2）学生能够熟练地运用 Key words and phrases； （3）学习并掌握Conversation 1 2.过程与方法目标 （1）培养学生运用英语的能力，并能顺利完成相关练习； （2）使学生掌握旅游饭店团队及散客预订服务程序，并能独立、规范的进行操作和对客服务； （3）通过小组团队协作，培养学生自主探究、合作学习的能力。 3.情感、态度与价值观目标 通过本次课学习能激发学生英语学习兴趣，提升职业素养，实现以胜任职业岗位为基础的教育。为学生毕业后实现高质量就业创业、进一步学习深造打好基础。 教学重点： 1掌握并能够熟练运用 Key words and phrases hotel, mobile payment, self-service kiosk, passport, concierge, receptionist, tariff, room tariff, local guide, cashier, accommodate, standard, standard room, confirm 2.学习并掌握Situational Conversations: Conversation 1 教学难点： 掌握并能够熟练运用以下句型： 1. Good evening. 2. We have booked seven standard rooms in your hotel. 3. Would you sign your name on the registration form? 4. Could you show me your passport please? 5. I’d like to confirm your departure date. 6. Our bellman will show you to your rooms. Contents Warming Up Language Focus Practice Extending Conclusion Pre-class Work Homework Pre-class work How does a travel agency make a room reservation? How does a receptionist receive a foreign guest who would like to check in? Understang the demand of customers: 1.How many rooms would you like to book? 2.Which date would you like to book and how long will the guests be staying? 3.You reserved a suite by “Ctrip” for one night. Will that be all right? 4.Would you show me your passport and visa please? 5.How would you like to pay? Useful Expressions when you receive a check-in guest Warming Up Display of the Pre-class Work: What should be included in a welcome speech? Asking for attention; Self-introduction; Introducing a person to a group; Giving welcomes; Expressing intentions to provide good services; Giving good wishes for a pleasant stay. Useful Expressions when you receive a checking-in guest About bargaining: 1.What’s the rate for them? 2. 788 RMB per night for a standard room and 688 RMB for a single room. 3.Yes, we can offer you a 25 % discount. At the reception desk At the self-service kiosk Do you know how the guests make room reservations? by telephone by the internet by sending fax by sending letter or e-mail by the interview About the ways of offering check-in service： Warming Up Talk about the following pictures. The words and phrases below may help you. concierge mobile payment room card passport self-service kiosk receptionist Language Focus Words and Phrases Situational Conversations Key words and phrases hotel /həʊˈtel/ n. 宾馆，酒店 mobile payment 移动支付 self-service kiosk 自助服务台/亭 passport /ˈpɑːspɔːt/ n. 护照 concierge /ˈkɒnsieəʒ/ n. 首席礼宾司；星级酒店金钥匙 receptionist /rɪ'sepʃənɪst/ n. （前台）接待员 tariff /ˈtærɪf/ 价格表，关税 room tariff 房价表 local guide 地陪 cashier /kæ'ʃɪə/ n. 出纳员；收银员 accommodate /ə'kɒmədeɪt/ vt. 容纳；提供住宿（或膳宿、座位等） standard /ˈstændəd/ adj. 标准的 n. 标准 standard room 标间，标准房 confirm /kənˈfəːm/ vt. 确认；证实 例如：Please confirm your order Words and Phrases Receptionist:​​ Good afternoon! Welcome to our hotel. Do you have a reservation? ​Guest:​​ Yes, I booked a standard room last week. My name is Li Hua. ​Receptionist:​​ Thank you, Mr. Li. Let me confirm your booking... Yes, for three nights. May I see your passport, please? ​Guest:​​ Sure, here you are. ​Receptionist:​​ Thank you. The ​room tariff​ is listed here. You can also check it at the ​self-service kiosk​ over there. How would you like to pay? ​Guest:​​ By ​mobile payment, please. ​Receptionist:​​ Perfect. All set. The ​cashier​ will finalise the payment. Our ​concierge​ can help you book a ​local guide​ or answer any questions. The lift is on your right. Enjoy your stay! ​Guest:​​ Thank you. Situational Conversation Conversation 1 Check-in service for a tour group At the reception desk of LEE ROYAL HOTEL MUDU, a local guide (B) is talking with the receptionist (A) to make sure that all her guests are well accommodated. Conversation 1 A: Good evening. Welcome to LEE ROYAL HOTEL MUDU. Can I help you? B: Good evening. My name is Chen Meng. I’m the local guide from China International Tour Service (CITS),  Luoyang Branch. We have booked seven standard rooms in your hotel. A: Please wait a moment. I’ll check.                    (A moment later) A: Yes. Your travel agency has booked seven standard rooms for a group of  14. This group will stay for two nights. Everything is OK. Is that right, madam? B: Correct. A: Good. Could you show me your passport please? B: All right. (Chen Meng collects the passports of the tourists and gives them to the receptionist. ) B: Here you are. A: I’d like to confirm your departure date. Your group will leave on May 3rd , right? B: Yes. A: Thank you. And here are the room keys and cards. Our bellman will show you to your rooms. We hope you have a good stay in our hotel. B: Thanks. 1. local guide 地陪导游。注：在旅游过程中，一般由地接社派出的地陪负责安排住宿。地陪带团在饭店前台取房时需自报家门，并出示导游证、预订确认件和带团计划书。 2. Your travel agency has booked seven standard rooms for a group of 14. This group will stay for two nights. 你们旅行社预订了7间团队房，一行共14人，住两晚。注：前台接待员在团队入住登记前应与导游认真核对团队人数、用房数量、类型和时间，尽量满足客人需求。 3. I’d like to confirm your departure date. Your group will leave on May 3rd, right? 我想和您确认一下团队的离店日期。贵社的团队将于5月3日退房，请问正确吗？注：在旺季，饭店为避免出现用房纠纷，需在团队入住登记时向导游再次确认退房日期。 4. After you hand out the room keys and cards, our bellman will show you to your rooms. 分发完房卡和钥匙后，行李生会带你们到房间。 Notes 19 1. Good evening. 晚上好！ 2. We have booked seven standard rooms in your hotel. 我们预订了七间标准房。 3. Would you sign your name on the registration form? 请您在入住登记表上签名好吗？ 4. Could you show me your passport please? 请你们出示一下护照好吗？ 5. I’d like to confirm your departure date. 我想和您确认一下团队的离店日期。 6. Our bellman will show you to your rooms. 行李生将会带你们到房间。 Useful Expressions Task 1: Role-play Act out the play with your partner according to the following scenes with the given sentence patterns. 1. Useful Expressions (1) Good morning/afternoon/evening. (2) We/I booked …. in your hotel. (3) Will you please fill in the registration form? (4) Could you show me your passport please? (5) I’d like to confirm your departure date. (6) Our bellman will show you to your rooms. (7) I’d like to change …. into RMB. (8) According to today’s exchange rate, 100 …. in cash comes to …. Yuan RMB. (9) It totals …. Yuan RMB at today’s rate. (10) Please check it. Practice (1) It’s my pleasure to do sth. 很荣幸做某事 (2) have friends from... 来自……的朋友 (3) Welcome to ... 欢迎到…… (4) Let sb. do 让……做…… (5) work as a professional driver 作为专业司机 (6) in very safe hands 非常安全 (7) I’d like to extend a warm welcome to you all. 向各位朋友表示热烈欢迎。 (8) enjoy one’s time (stay) 玩的愉快 Useful language points: Notes: (1) It’s my pleasure to have friends from London. 很荣幸能为来自伦敦的朋友服务。 (2) Please sit down and relax. 请大家坐好，放松一下。 (3) Your baggage will be sent to the hotel by another bus, so you don’t need to worry about it. 行李由另一辆车负责送到酒店，请大家不要担心。 (4) He has been working as a professional driver for 16 years, so you are in very safe hands. 他（康先生）是一位经验丰富的专业司机，已经安全行车16年，因此大家是非常安全的。 (5) On behalf of our travel agency and Mr. Kang, I’d like to extend a warm welcome to you all. 我代表我们旅行社和康先生向各位朋友表示热烈欢迎。 (6) During your stay in China, Mr. Kang and I will be at your service. 大家在中国旅游期间，由我和康先生随时为大家服务。 (7) We’ll do everything possible to make your stay here a pleasant one. 我们将尽一切努力使各位的中国之旅过的愉快。 (8) Next please check your time. Now it’s five thirty p.m. Beijing time, Oct. 8th. 接下来请大家核对一下时间，现在是北京时间十月八号下午五点三十分。 (9) After we get checked in, all of you could take a break and freshen yourselves up before our first dinner. 我们办好入住手续后，晚餐前大家可以在房间稍微休息一下。 (10) I am sure you will enjoy your stay in China! 相信各位会在中国旅游期间过得愉快！ Complete the dialogue with the correct English expressions.​​ ​Guide: Good morning, ladies and gentlemen! (1) ________ our travel agency, I'd like to (2) ________ a warm welcome to you. The journey was long, so please (3) ________ on the coach. Don't (4) ________ your luggage. Tourist: Thank you. How far is the hotel? Guide: About 30 minutes. Our (5) ________ driver will take us there safely. Upon arrival, we'll (6) ________ first. Then you can (7) ________ in your rooms before dinner. On behalf of​ 、​extend​ 、relax​、worry about​ 、​professional​ ​、check in​ ​freshen up​ A: the Local Guide, Wang Yan B: the receptionist A:______1________ （晚上好！）Welcome to Jianguo Hotel. Can I help you? B: Good evening. My name is Wang Yan. I’m the local guide from China International Tour Service (CITS), Beijing Branch. ________2___________（我们预订了十间标准房）. A: Please wait a moment. I’ll check. (A moment later) A: Yes. Your travel agency has booked nine standard rooms for a group of 20. This group will stay for three nights. Everything is OK. _______3_________（对吗，女士）？ B: Correct. A: Good. ____________4______________（请你们出示一下护照好吗？） B: All right. (Wang Yan collects the passports of the tourists and gives them to the receptions. ) B: Here you are. A: ____________5____________（我想和您确认一下团队的离店日期）. Your group will leave on October 5th , right? B: Yes. A: Thank you. And here are the room keys and cards. ___________6_________（行李生将会带你们到房间）. We hope you have a good stay in our hotel. B: Thanks Conclusion Language points in Tasks 3 Useful Expressions for checking in at the hotel 2 How to make a group reservation 4 words 1 Homework self-service kiosk, confirm, passport, standard room, mobile payment, hotel, concierge, local guide, room tariff, cashier ​Receptionist (R):​​ Good evening, sir. Welcome to our (1) _____. Do you have a reservation? ​Guest (G):​​ Yes, I booked a (2) _____for two nights under the name Li. ​R:​​ Thank you, Mr. Li. Let me (3) _____your booking... Yes, it's here. May I see your (4) _____, please? ​G:​​ Of course. Here it is. Can I use (5) _____like Alipay? ​R:​​ Certainly. It's very convenient. We also have a (6) _____over there if you prefer a faster check-in process. ​G:​​ Great. Another thing, could the (7) _____help me find a (8) _____for a city tour tomorrow? ​R:​​ Yes, absolutely. Our concierge desk can arrange that. They can also show you the (9) _____if you wish to extend your stay. If you have any payment issues, our (10) _____will assist you. ​G:​​ Thank you very much. ​R:​​ You're welcome. Enjoy your stay! 以下是酒店前台为客人办理外币兑换服务的对话片段，但顺序被打乱了。请根据合理的服务流程，将句子序号（A-F）按正确顺序填入下面的横线上。 A.Certainly, madam. According to today's exchange rate, every 100 euros comes to 780 Yuan RMB. B.Good morning. I'd like to change 300 euros into RMB, please. What's the rate today? C.Thank you. Here is your money and your passport. Please check it. D.That's correct. Here is your passport and the completed form. E.OK, so you would like to change 300 euros. Is that right? F.Thank you for waiting. That will be 2,340 Yuan RMB. 正确的对话顺序应为： 1.______ → 2. ______ → 3. ______ → 4. ______ → 5. ______ → 6. ______ 中译英 我想把500欧元兑换成人民币。 根据今天的汇率，100美元可以兑换720元人民币。 请填写这张外币兑换水单。 总计金额是2860元人民币。 我需要和您确认一下您的离店日期。 英译中 Our bellman will show you to your room. You can change money at the foreign exchange counter. Please fill out this registration form. I'd like to confirm your departure date. According to the hotel policy, the check-out time is before 12:00 noon. Thanks 31 $