2.3 Checking in at the Hotel（课件）-《旅游情景英语》高等教育出版社第二版 同步精品课堂

“十四五”职业教育国家规划教材 （高教版第二版） 旅游情景英语 Checking in at the Hotel Unit 2-3 旅游情景英语 PART 01 2 学习目标 1.知识与技能目标 （1）学生正确认读并熟记Key words and phrases； （2）学生能够熟练地运用 Key words and phrases； （3）学习并掌握Room Tariff 2.过程与方法目标 （1）培养运用英语的能力，并能顺利完成相关练习； （2）能用英语编写前厅服务情景对话和模拟表演； （3）通过小组团队协作，培养学生自主探究、合作学习的能力。 3.情感、态度与价值观目标 通过本次课学习能激发学生英语学习兴趣，提升职业素养，实现以胜任职业岗位为基础的教育。 教学重点： 1. 掌握并能够熟练运用 Key words and phrases superior, Superior Business Room, executive, Executive Suite, extra, extra bed, maximum, additional, baby cot, existing, service charge, prior 2. 学习并掌握Room Tariff 教学难点： 掌握并能够熟练运用Useful Expressions Contents Warming Up Language Focus Practice Extending Conclusion Review Homework 旅游情景英语 Display of the Pre-class Work What is a walk-in guest? How does a guest make an IDD call in the guestroom? The walk-in guest is a customer who comes without booking. When making an IDD call in the guestroom, he should dial: (1) The hotel long distance call code; (2) The international prefix; (3) Country code; (4) Area code; (5) The expected telephone number. 旅游情景英语 Discussion Words and Phrases Useful Expressions Room Tariff 旅游情景英语 Key words and phrases Words and Phrases +++++ superior /suːˈpɪəriə(r); sjuːˈpɪəriə(r)/ adj. 上级的，优秀的， 出众的 Superior Business Room 高级商务间 executive /ɪɡˈzekjətɪv/ adj. 有执行权的，高级的，供重要人物使用的 Executive Suite 商务套房 extra /ˈekstrə/ adj. 额外的；另外收费的 extra bed 加床 maximum /ˈmæksɪməm/ n. & adj. 最高的，最多的，最大极限additional /əˈdɪʃənl/ adj. 附加的，额外的 baby cot 婴儿床 existing /ɪɡˈzɪstɪŋ/ adj. 存在的；现行的 service charge 服务费 prior /ˈpraɪə(r)/ adj. （时间、顺序等）先前的，优先的 Key words and phrases American Express Card 美国运通卡 Visa Card 维萨卡 Master Card 万事达卡 Diners Club 大莱卡 JCB JCB卡 Peony Card 牡丹卡 Great wall Card 长城卡 Dragon Card 龙卡 Phone Reservation​ ​R:​​ Good afternoon. Sunshine Hotel. How can I help you? ​G:​​ Hi. I want to book a room for next Saturday. ​R:​​ Certainly. We have ​Superior Business Rooms​ and Executive Suites. ​G:​​ A ​Superior Business Room, please. We have three people. Can we add an ​extra bed​? ​R:​​ Yes. There is an ​additional​ charge for the ​extra bed. ​G:​​ Okay. What is the ​maximum​ number for the room? ​R:​​ The ​maximum​ is three people with the ​extra bed. ​G:​​ Perfect. Thank you. Check-in & Payment​ ​R:​​ Good evening. Do you have a reservation? ​G:​​ Yes. The name is Smith. ​R:​​ Yes, Mr. Smith. One ​Superior Business Room​ with an ​extra bed. ​G:​​ That's right. What credit cards do you accept? ​R:​​ We accept ​Visa Card, ​Master Card, and ​American Express Card. ​G:​​ Here is my ​Visa Card. Is there a ​service charge​? ​R:​​ Yes, there is a ​service charge. Please sign here. ​G:​​ Okay. Thank you. ​R:​​ You are welcome. Here is your key. 旅游情景英语 Useful Expressions Introducing the room type Introducing the hotel policies of room rates in details Useful Expressions in Room Tariff： (1) Introducing the room type: a. Standard Room b. Superior Business Room c. Executive Suite d. Garden Suite e. Presidential Suite f. Extra Bed Introducing the hotel policies of room rates in details: a. ... time is 12:00 at noon. b. No additional charge for children under ... years of age ... c. All reservations are held until ... p.m. unless ... d. No service charge. e. Credit cards accepted: ... 旅游情景英语 Room Type Rates (RMB) Standard Room 880 Superior Business Room 1080 Executive Suite 1680 Garden Suite1880 Presidential Suite16800 Extra Bed 200 1. Check out time is 12:00 at noon. Additional rates apply for extended check outs. Room Tariff (Effective January 2019) 2. Maximum accommodation for two adults to a room. 3. No additional charge for children under 12 years of age sharing room with parents using existing bedding. Baby cots available free of charge. 4. All reservations are held until 6:00 p.m. unless hotel has been advised otherwise. 5. No service charge. 6. Rates are subject to charge without prior notice. 7. Credit cards accepted: American Express, Visa, Master Card, Diners Club, JCB, Peony Card, Great wall Card, Dragon Card. Notes: 1. Room Tariff 房价表。 2. Effective January 2019. 自2019年1月起执行。 3. Presidential Suite 总统套房。这是星级饭店最顶级、最舒适、最昂贵的客房。 4. Check out time is 12:00 at noon. Additional rates apply for extended check outs. 退房时间为中午12：00，延迟退房另加收费用。 5. Maximum accommodation for two adults to a room. 一间房最多只允许住两位成年人。 6. No additional charge for children under 12 years of age sharing room with parents using existing bedding. 12岁以下儿童与父母同住而不加床不另计费。 7. All reservations are held until 6:00 p.m. unless hotel has been advised otherwise. 除有特别外，所有预订将只保留至当日下午六时。 8. Rates are subject to change without prior notice. 以上价格若有更改，恕不另行通知。 Practice Imitative writing According to the text and conversations to write a dialogue about offering check-in service for group. Task One: 旅游情景英语 Task Two: Role-play. Act out the play with your partner. You are a local guide, is going to book rooms for a tour group at the Jinling Hotel by phone. Suggested Answers for task two: Dialogue A local guide (A), is booking rooms by phone. A receptionist (B) at the Jinling Hotel is answering the phone. B:​​ Jinling Hotel. How can I help you? ​A:​​ Hello. I am a local guide. I want to book rooms. ​B:​​ Certainly. What date do you need the rooms? ​A:​​ For October 25th. ​B:​​ How many rooms do you need? ​A:​​ I need ten twin rooms. ​B:​​ For how many nights? ​A:​​ For three nights. ​B:​​ May I have your name, please? ​A:​​ My name is Li Ming. Thank you. ​B:​​ Thank you for your booking, Mr. Li. Goodbye. ​A:​​ Goodbye. Vocabulary Box:​​ extra, maximum, service charge, prior, Superior, executive, existing, additional I have an __________ reservation under the name of Li. We offer __________ Business Rooms with free internet. There is a 10% _________ _ added to your bill. If you need an __________ bed, there will be an __________ cost. Please inform us of any special requests __________ to your arrival. The __________ number of guests in this room is three. existing Superior service charge extra additional prior maximum 任务：​​ 将下列句子重新排序，组成一段逻辑通顺的酒店入住对话。将数字写在方框内。 [ ] Guest: Yes, that's right. [ ] Receptionist: Your room is 808. Here is your key. Enjoy your stay! [ ] Receptionist: Good afternoon. Do you have a reservation? [ ] Receptionist: How would you like to pay? [ ] Guest: I'll pay by credit card. [ ] Guest: Hello. Yes, under the name of Taylor. 正确的顺序是：3 -> 6 -> 1 -> 5 -> 4 -> 2 任务：​​ 下列对话中每句都有一个错误（词汇或语法）。请找出错误并改正。 Receptionist: Welcome our hotel. 改正：_________________________ Guest: I have a reserve. 改正：_________________________ Receptionist: May I see you passport? 改正：_________________________ Guest: What time is the breakfast serve? 改正：_________________________ Welcome ​to​ our hotel. (缺少介词) I have a ​reservation. (词性错误，需用名词) May I see ​your​ passport? (代词错误，应为形容词性物主代词) What time ​is breakfast served​? (语态错误，早餐“被供应”，应用被动语态) Conclusion Words Useful Expressions for checking in at the hotel. Room Tariff Language points in Tasks Homework superior, executive, extra, maximum, additional, existing, prior, baby cot This is an __________ suite. It's bigger and has a meeting room. Children under 12 can stay for free, but an __________ bed for an adult costs more. The __________ number of people in a standard room is three. If you need a bed for your baby, we can provide a __________ for free. We offer a __________ Business Room with a better view and faster internet. There is an __________ 15% service charge added to the bill. Please show your __________ booking confirmation when you check in. The hotel's __________ facilities include a swimming pool and a gym. 任务：完成下面酒店员工（B）和客人（A）之间的对话。​​ ​A: Guest B: Receptionist​ ​B:​​ Good afternoon. How can I help you? ​A:​​ I'd like to book a room for next Friday. ​B:​​ Certainly. We have a Standard Room or a (1) __________ Business Room. ​A:​​ What's the difference? ​B:​​ The Superior Room is larger. Also, the (2) __________ number of guests in a Standard Room is two. If you have a third person, you will need an (3) __________ bed. ​A:​​ I see. And do you accept Visa Card? ​B:​​ Yes, we do. We accept Visa, Master Card, and many others. Please note, there is a 10% (4) __________ charge. ​A:​​ Okay. And one more thing, can I add a (5) __________ for my baby? ​B:​​ Of course. There is no (6) __________ charge for that. 任务：​​ 请根据情景，写出接待员（Receptionist）应该说的一句话。 客人走到前台，看起来想要办理入住。 你应该说：Good afternoon. _________________________? 客人确认预订后，你需要他提供身份证明进行登记。 你应该说：Thank you. _________________________, please? 客人询问是否可以使用万事达卡付款。 你应该说：Yes, certainly. _________________________. 办理完所有手续后，你将房卡递给客人并送上祝福。 你应该说：_________________________. Enjoy your stay! Thank You! 31 $