2.3 Checking in at the Hotel（练习）-《旅游情景英语》高等教育出版社第二版 同步精品课堂

《Checking in at the Hotel》高等教育出版社 Part Three （第5、6、7课时） 一、选词填空题 1.I have a __________ under the name of Smith for two nights. A. reservation B. service C. facility D. confirmation 2.Could you please __________ your passport or ID card for check-in? A. provide B. fill C. wish D. pay 3.The __________ for WiFi is posted on the desk in your room. A. number B. price C. password D. key 4.Please __________ this registration form with your personal details. A. check out B. check in C. fill out D. give out 5.Your room __________ is 1208, on the twelfth floor. A. number B. key C. door D. bed 6.Breakfast is __________ from 7:00 to 10:00 in the morning on the first floor. A. given B. served C. cooked D. made 7.The __________ time is at 12:00 noon. Please leave your room before then. A. check-in B. check-out C. reservation D. confirmation 8.If you need a 7:00 AM __________, please tell the front desk. A. call B. wake-up call C. phone call D. morning call 9.We accept payment by credit card or __________. A. money B. cash C. coin D. fee 10. The __________ includes a swimming pool, a gym, and a business center. A. hotel B. lobby C. facility D. room 11. I'm sorry, but smoking is not __________ in the bedrooms. A. allowed B. let C. made D. given 12. You can leave your __________ bags with the bellman before check-in or after check-out. A. luggage B. clothes C. computer D. gift 13. Could you __________ my reservation for one more night? A. expand B. confirm C. extend D. pretend 14. I'd like to __________ a quiet room away from the street. A. want B. need C. request D. hope 15. If you have any __________, please do not hesitate to contact the front desk. A. questions B. problems C. troubles D. requests 二、填空题 1.I have a reservation __________ under the name of Wang. 2.Could you __________ out this registration form, please? 3.Your luggage __________ be sent up to your room shortly. 4.The hotel provides a wake-up call service __________ request. 5.I'm afraid the room isn't __________ yet. Could you wait in the lobby for twenty minutes? 6.We offer __________ and non-smoking rooms. Which do you prefer? 7.The __________ for late check-out is an additional 50% of the room rate. 8.May I have your __________ details for the registration? 9.If you need to change your booking, please notify us at __________ 24 hours in advance. 10. The __________ from the airport to the hotel is complimentary for our guests. 三、阅读填空题 A Quick Guide for Front Desk Staff Welcome to the front desk team! Your role is crucial in creating a positive first ______ (1) for our guests. The check-in process must be smooth and efficient. Always greet guests with a warm smile. ______ (2) they approach the desk, make eye contact and say, "Good day, welcome to our hotel. Do you have a reservation?" If the answer is yes, ask for the name and find the booking in our system. It is very important to ______ (3) the spelling of the guest's last name to avoid any confusion. Next, request the guest's identification and a credit card for incidental charges. You need to explain that the credit card is for a per-authorization, which is a temporary ______ (4) that will be released after check-out, provided no additional charges are made. When ______ (5) over the room key, clearly state the room number and give directions to the elevator. This is also the perfect time to ______ (6) our key facilities, such as the breakfast area, gym, and swimming pool, including their operating hours. Always ask, "Is there anything ______ (7) I can assist you with?" before concluding the check-in. This shows we care. If a guest has any special requests, like a wake-up call or a room away from the elevator, you must ______ (8) a note in the system to ensure we meet their needs. Finally, wish the guest a pleasant stay. Remember, a successful check-in experience ______ (9) to guest satisfaction and positive reviews for our hotel. If you encounter any problems you cannot solve ______ (10), always ask the senior staff for help. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $ 《Checking in at the Hotel》高等教育出版社 Part Three （第5、6、7课时） 一、选词填空题 1.I have a __________ under the name of Smith for two nights. A. reservation B. service C. facility D. confirmation 答案：A 解析： reservation 意为“预订”，是酒店、餐厅等场合的常用词。“under the name of...”是固定搭配，表示“以……的名字预订”。其他选项B（服务）、C（设施）、D（确认）均不符合“预订房间”的语境。 2.Could you please __________ your passport or ID card for check-in? A. provide B. fill C. wish D. pay 答案：A 解析： provide 意为“提供”。办理入住时，前台人员会要求客人“提供”身份证明。B（填写）后面通常接表格，如 fill in a form；C（希望）和D（支付）不符合语境。 3.The __________ for WiFi is posted on the desk in your room. A. number B. price C. password D. key 答案：C 解析： password 意为“密码”。连接无线网络需要的是“密码”。A（号码）、B（价格）、D（钥匙）都与WiFi无关。 4.Please __________ this registration form with your personal details. A. check out B. check in C. fill out D. give out 答案：C 解析： fill out 是固定短语，意为“填写（表格）”。A（退房）、B（入住）、D（分发）都不符合“填写表格”的动作。 5.Your room __________ is 1208, on the twelfth floor. A. number B. key C. door D. bed 答案：A 解析： room number 意为“房间号码”，是入住时被告知的最基本信息。B（钥匙）、C（门）、D（床）都只是房间的一部分，不能直接表示房间的编号。 6.Breakfast is __________ from 7:00 to 10:00 in the morning on the first floor. A. given B. served C. cooked D. made 答案：B 解析： 在酒店服务中，表示“提供（餐点）”通常使用被动语态 is served，意为“（餐点）被供应”。A（被给予）、C（被烹饪）、D（被制作）都不如B选项专业和地道。 7.The __________ time is at 12:00 noon. Please leave your room before then. A. check-in B. check-out C. reservation D. confirmation 答案：B 解析： check-out time 是固定说法，意为“退房时间”。A（入住时间）与句意“请在之前离开房间”矛盾。C（预订）、D（确认）与时间无关。 8.If you need a 7:00 AM __________, please tell the front desk. A. call B. wake-up call C. phone call D. morning call 答案：B 解析： wake-up call 是酒店服务中的专业术语，特指“叫醒服务”。虽然D（morning call）有时也可理解，但不如B选项标准正式。A（呼叫）和C（电话）太宽泛。 9.We accept payment by credit card or __________. A. money B. cash C. coin D. fee 答案：B 解析： cash 意为“现金”，与“信用卡”并列作为支付方式。A（钱）是总称，不具体；C（硬币）是现金的一种但太片面；D（费用）是指付出的钱，不是支付方式。 10. The __________ includes a swimming pool, a gym, and a business center. A. hotel B. lobby C. facility D. room 答案：C 解析： facility 常用复数形式 facilities，意为“设施”。句子中列举的游泳池、健身房等都属于酒店设施。A（酒店）、B（大堂）、D（房间）都太具体，不能涵盖后面列举的各项。 11. I'm sorry, but smoking is not __________ in the bedrooms. A. allowed B. let C. made D. given 答案：A 解析： be allowed 意为“被允许”，是表达许可的常用被动语态。B（让）通常用于主动语态，如 let sb. do sth.；C（被制造）、D（被给予）语意不通。 12. You can leave your __________ bags with the bellman before check-in or after check-out. A. luggage B. clothes C. computer D. gift 答案：A 解析： luggage（或 baggage）是“行李”的总称。门童（bellman）帮忙照看的通常是“行李”。B（衣服）、C（电脑）、D（礼物）都可能只是行李的一部分，不全面。 13. Could you __________ my reservation for one more night? A. expand B. confirm C. extend D. pretend 答案：C 解析： extend 意为“延长”，表示延长住宿时间。A（扩张）通常指空间或范围的扩大；B（确认）是再次确定已有的安排；D（假装）完全不符。 14. I'd like to __________ a quiet room away from the street. A. want B. need C. request D. hope 答案：C 解析： request 意为“请求，要求”，是酒店用语中礼貌表达个人需求的常用词。A（想要）和B（需要）语气不如C正式礼貌；D（希望）则显得愿望性强，确定性弱。 15. If you have any __________, please do not hesitate to contact the front desk. A. questions B. problems C. troubles D. requests 答案：A 解析： 在服务行业，have any questions（有什么问题/疑问）是最常用、最中性且礼貌的询问方式。B（problems）和C（troubles）通常指遇到的麻烦或困难，语气较重。D（requests指“请求”）虽可接受，但A选项的适用范围更广，涵盖了疑问、咨询等更多情况，是最佳选择。 二、填空题 1.I have a reservation __________ under the name of Wang. 答案：made 解析： 此处考察过去分词作后置定语的用法。made 是动词 make a reservation 的过去分词形式，意为“以王的名字预订的”，修饰 reservation。 2.Could you __________ out this registration form, please? 答案：fill 解析： 考察固定搭配 fill out，意为“填写（表格）”。这是酒店登记时的标准用语。 3.Your luggage __________ be sent up to your room shortly. 答案：will 解析： 考察一般将来时的被动语态。句意是“您的行李稍后将会被送到您的房间”，表示未来的动作，且主语luggage是动作的承受者。 4.The hotel provides a wake-up call service __________ request. 答案：upon 解析： 考察固定短语 upon request，意为“一经要求/根据要求”，是酒店服务介绍中的专业用语。 5.I'm afraid the room isn't __________ yet. Could you wait in the lobby for twenty minutes? 答案：ready 解析： 考察形容词的用法。be ready 表示“准备就绪”。此处指房间还未打扫/整理好。 6.We offer __________ and non-smoking rooms. Which do you prefer? 答案：smoking 解析： 考察对仗结构。smoking 与 non-smoking 构成一对反义词，表示“可吸烟房间”和“无烟房间”。 7.The __________ for late check-out is an additional 50% of the room rate. 答案：fee / charge 解析： 考察名词。fee 或 charge 都表示“费用”，指延迟退房所产生的额外费用。 8.May I have your __________ details for the registration? 答案：personal 解析： 考察形容词。personal details 是固定搭配，意为“个人信息”，包括姓名、地址、护照号等。 9.If you need to change your booking, please notify us at __________ 24 hours in advance. 答案：least 解析： 考察固定短语 at least，意为“至少”。句意为“请至少提前24小时通知我们”。 10. The __________ from the airport to the hotel is complimentary for our guests. 答案：transfer 解析： 考察专业词汇。transfer 在旅游和酒店业中特指“交通接送服务”。Complimentary 意为“免费的”。 三、阅读填空题 A Quick Guide for Front Desk Staff Welcome to the front desk team! Your role is crucial in creating a positive first ______ (1) for our guests. The check-in process must be smooth and efficient. Always greet guests with a warm smile. ______ (2) they approach the desk, make eye contact and say, "Good day, welcome to our hotel. Do you have a reservation?" If the answer is yes, ask for the name and find the booking in our system. It is very important to ______ (3) the spelling of the guest's last name to avoid any confusion. Next, request the guest's identification and a credit card for incidental charges. You need to explain that the credit card is for a per-authorization, which is a temporary ______ (4) that will be released after check-out, provided no additional charges are made. When ______ (5) over the room key, clearly state the room number and give directions to the elevator. This is also the perfect time to ______ (6) our key facilities, such as the breakfast area, gym, and swimming pool, including their operating hours. Always ask, "Is there anything ______ (7) I can assist you with?" before concluding the check-in. This shows we care. If a guest has any special requests, like a wake-up call or a room away from the elevator, you must ______ (8) a note in the system to ensure we meet their needs. Finally, wish the guest a pleasant stay. Remember, a successful check-in experience ______ (9) to guest satisfaction and positive reviews for our hotel. If you encounter any problems you cannot solve ______ (10), always ask the senior staff for help. 答案与解析 1.答案： impression 解析： 创建积极的“第一印象”是酒店服务的关键。first impression 是固定搭配。 2.答案： When / As 解析： 此处需要一个时间状语从句的引导词，表示“当客人走近前台时”。When 或 As 都符合语境。 3.答案： confirm / check 解析： 为了避免混淆，需要“确认”或“核对”客人姓氏的拼写。confirm（确认）或 check（核对）都是酒店登记的标准流程。 4.答案： hold / authorization 解析： 在酒店术语中，预授权是指对信用卡资金的一笔“临时冻结”或“预授权”。hold（冻结）或 authorization（授权）都是专业且准确的词。 5.答案： handing 解析： hand over 是固定短语，意为“递交”。此处是 when + doing 的结构，省略了主语，完整形式为 when you are handing over...。 6.答案： mention / introduce 解析： 在给钥匙时，顺带“提及”或“介绍”酒店设施是自然的服务延伸。mention（提及）更随意，introduce（介绍）更正式。 7.答案： else 解析： Is there anything else...? 是服务行业的经典用语，意为“还有什么其他事情我能为您效劳吗？”，表示主动和关怀。 8.答案： make / leave 解析： make a note 或 leave a note 是固定搭配，意为“做记录/备注”，以确保客人的特殊需求被传达和执行。 9.答案： contributes / leads 解析： 一次成功的入住体验“有助于”或“导致”客人的满意。contribute to（有助于）和 lead to（导致）都能清晰地表达这种因果关系。 10. 答案： alone / yourself 解析： 句意为“如果你无法独自解决”，by yourself 或 alone 都可以表示“独自地”。此处填入 yourself 与前面的 you 呼应，或填入 alone 作副词，都是正确的。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $