1.2Meeting the Guests（课件）-《旅游情景英语》高等教育出版社第二版 同步精品课堂

“十四五”职业教育国家规划教材 （高教版第二版） 旅游情景英语 Meeting the Guests Unit 1-2 旅游情景英语 PART 01 2 学习目标 1.知识目标：掌握接机服务中的核心词汇（如：flight, luggage, shuttle bus, on behalf of）和关键句型（如：Welcome to... / May I have your name? / How was your flight?）。 2.能力目标：能够模拟导游角色，运用所学语言完成从问候、确认身份到引导客人至交通工具的完整接待流程，做到表达基本准确、态度礼貌得体。 3. 素养目标：培养热情周到、细致耐心的职业服务意识和跨文化交际的敏感性。。 教学重点： 1. 掌握并能够熟练运用 Key words and phrases excuse, excuse me, branch, China International Travel Service (CITS), Beijing Branch, trip, around, look around, individual, individual traveler, youth, China Youth Travel Service (CYTS), believe, pleasant, drive, straight, excellent 2. 学习并掌握Situational Conversations: Conversation 2。 教学难点： 掌握并能够熟练运用以下句型： 1. Is this your first time to China? 2. I only have a backpack. 3. Our bus is waiting outside. / Our car is outside. 4. I believe you will have a very pleasant stay here. 旅游情景英语 Contents Warming Up Language Focus Practice Extending Conclusion Review Homework 旅游理学 旅游理学 Review As a tour guide, what should you do when you are meeting a tour group? 1. Greeting 2. Tour guide badge/pass 3. Welcome Board 4. Flag of Travel Agency 5. Arrival 20 minutes earlier 6. After meeting a tour group you should confer with the tour leader 7. Showing the waiting bus and giving a brief welcoming speech Main points: 旅游理学 Warming Up Display of the Pre-class Work: What the tour guide should do when he or she is meeting an individual traveler? Greeting Tour guide badge/pass Welcome Board 4. Flag of Travel Agency 5. Arrival 20 minutes earlier 6. After meeting an individual traveler you should confer with him or her. 7. Showing the waiting bus and giving a brief welcoming speech 旅游理学 Language Focus Words and Phrases Situational Conversations 旅游理学 Key words and phrases excuse /ɪkˈskjuːs/ vt. 原谅 excuse me 请问，劳驾，对不起 例句：Excuse me, is this your seat? branch /brɑːntʃ/ n. 分支，（机构、组织、体系的）一部分 China International Travel Service (CITS), Beijing Branch 中国国际旅行社，北京分社 trip /trɪp/ n. 旅行 around /əˈraʊnd/ adv. 大约，在周围；prep. 围绕，在附近 look around 四周看看 例句：There will be a chance for parents to look around the school. individual /ˌɪndɪˈvɪdʒuəl/ adj. 单独的，个人的 individual traveler 散客 Words and Phrases 旅游理学 情景对话一：在旅行社咨询 ​人物：​​ ​Tourist:​​ 一位打算独自旅行的游客。 ​Staff:​​ 旅行社工作人员。 ​场景：​​ 某旅行社分社内。 ​对话内容：​​ ​Staff:​​ Good afternoon! (1) ​Excuse me, how can I help you today? （下午好！请问，今天有什么可以帮您？） ​Tourist:​​ Hi. I'm interested in a (2) ​trip​ around China, maybe for about two weeks. （你好。我对为期两周左右的中国游很感兴趣。） ​Staff:​​ Wonderful! Are you traveling with a group or alone? （太好了！您是跟团游还是独自旅行呢？） ​Tourist:​​ I'm an (3) ​individual traveler. I prefer more flexibility. （我是一名散客。我更喜欢灵活一些。） ​Staff:​​ I see. Well, our (4) ​branch​ has designed several tours perfect for (5) ​youth​ like you. They're very popular. （明白了。我们分社为像您这样的年轻人设计了几条非常受欢迎的线路。） ​Tourist:​​ Great. Could you give me some brochures? I'd like to (6) ​look around​ and read the (7) ​itineraries​ first. （好的。能给我一些宣传册吗？我想先看看，读一下行程安排。） ​Staff:​​ Of course. Take your time. I (8) ​believe​ you'll find something (9) ​pleasant. The feedback has been (10) ​excellent. （当然可以。您慢慢看。我相信您能找到令人满意的线路。客户反馈都非常好。） 旅游理学 Key words and phrases youth /juːθ/ n. 青年时期，青年人 China Youth Travel Service (CYTS) 中国青年旅行社 believe /bɪˈli:v/ v. 相信，认为 pleasant /ˈplezənt/ adj. 令 人愉快的，舒适的 例句：We spent a pleasant day in the country. drive /draɪv/ vt. & vi. 驾驶，驾车（尤指汽车）运送 straight /strert/ adv. 直接地 excellent /ˈeksələnt/ adj. （用以表示愉快或赞同）好极了，妙极了 例句：The school is widely admired for its excellent teaching. 旅游理学 情景对话二：机场接机后前往酒店 ​人物：​​ ​Guide:​​ 地接导游。 ​Guest:​​ 刚抵达的游客。 ​场景：​​ 导游在机场接到客人后，驾车前往酒店。 ​对话内容：​​ ​Guide:​​ On behalf of (11) ​China Youth Travel Service (CYTS)​, welcome! How was your flight? （我代表中国青年旅行社，欢迎您！飞行旅途怎么样？） ​Guest:​​ It was long, but quite (12) ​pleasant, thank you. （旅程很长，但很舒适，谢谢。） ​Guide:​​ Great. The car is just outside. I'll (13) ​drive​ you to the hotel. We'll go (14) ​straight​ there; it should take (15) ​around​ 40 minutes. （好的。车就在外面。我开车送您去酒店。我们直接过去，大约需要40分钟。） ​Guest:​​ Perfect. I'm looking forward to the tour. I've heard the service from your company is (16) ​excellent. （太好了。我很期待这次旅行。听说贵公司的服务非常出色。） ​Guide:​​ Thank you! We (17) ​believe​ in providing the best experience. Please relax and enjoy the ride. （谢谢！我们致力于提供最好的体验。请您放松，享受这段车程。） 旅游理学 旅游情景英语 Situational Conversations Conversation 2 旅游理学 Meeting Individual Travelers A tour guide (A) is meeting two individual travelers, Tom Bright (B) and Lee White (C) from America. A: Excuse me. My name is Li Lin. I am the guide from China Youth Travel  Beijing Branch. Are you Mr. Tom Bright and Mr. Lee White from America? C: Yes. I’m Lee White. This is Tom Bright. A: Nice to meet you! I’m coming to meet you. Welcome you all to China. B and C:  Nice to meet you, too, Mr. Li. A: Do you have all your baggage, Mr. White and Mr. Bright? B: Yes, both of us only have a backpack. A: Great. I believe you two will have a very pleasant stay here. B: Thank you. A: Our car is outside. Let’s drive straight to our hotel, shall we? B: Excellent. Let’s go. 15 Notes 1. 初次见面问候语：Nice to meet you! 答语要用Nice to meet you too! 此类用法问候语还有Glad/Pleased to meet you等。2. I believe you will have a very pleasant stay here. 我相信您在这儿玩的一定愉快。这是一个复合句，从句you will have a very pleasant stay here做believe的宾语。 1. Excuse me. Are you Mr. … from Australia / America.? 您好，请问您是来自澳大利亚 / 美国的……吗？ 2. Do you have all your baggage? 行李带齐了吗？ 3. I only have a backpack. 我只背一个背包。 4. I believe you will have a very pleasant stay here. 我相信您在这儿玩的一定愉快。  5. Our car is outside. 我们的车在外边。 6.  Let’s drive straight to our hotel, shall we? 我们直接去酒店好吗？ Useful Expressions: Practice Complete the dialogue with the correct English expressions.​​ ​A: the Tour Guide, Li Fei B: the Tour Leader​​A:​​ (1) ________________ (请问). Are you Mr. George Smith from London?​B:​​ Yes, I am.​A:​​ (2) ________________ (很高兴见到您), Mr. Smith! My name is Li Fei. (3) ________________ (我是中国国际旅行社郑州分社的导游).​B:​​ Nice to meet you too, Mr. Li! Key:​​ Excuse me Nice to meet you I am a guide from China International Tour Service, Zhengzhou Branch Complete the dialogue with the correct English expressions.​​ ​A: the Tour Guide, Li Fei B: the Tour Leader​​A:​​ (1) ________________ (欢迎您来到中国郑州). (2) ________________ (旅途可好)?​B:​​ Fine.​A:​​ Mr. Smith, (3) ________________ (你们一行是20人，是吧)?​B:​​ Yes. Key:​​ Welcome to Zhengzhou, China How was the trip You have a group of 20, right A: the tour guide, Zhouli B: Sarah Bright C: Tom Bright A: Excuse me. My name is Zhou Li. ____________________________________________（是中 国国际旅行社的导游）. ____________________________________（您是来自美国 的萨拉·布莱特小姐吗）？ B: Yes, I am. A: Glad to meet you, Miss Bright! I’m coming to meet you. _________________（Tom Bright 到了吗）? B: Glad to meet you, Miss Zhou! This is Tom Bright, my younger brother. I am the guide from China International Tour Service Are you Miss. Sarah Bright from America Is Tom Bright here C: _______________（您好）, Miss Zhou! A: Glad to meet you too! Welcome you two to Zhengzhou, China. ________________（一路上还好吧）？ B and C: Very nice. ___________________（我们旅途很愉快）. A: Do you have all your baggage? B: Yes. A: Our car is outside. _______________（我们走吧）！ Glad to meet you How was your trip We had a pleasant trip Shall we go now Extending Discussion (1) What should the guide do before the tourists arrive? (2) How should the tour guide meet the guests at the first time and what are involved? (3) If you are a local guide, how would you deal with the flight/train delay of the guests when meeting them? What if a tourist’s baggage gets lost or a tourist is missed out? (4) When and why should the tour guide make a welcome speech? (5) Is a welcome speech important? What should be included in a welcome speech? Conclusion Language points in Tasks 3 Useful Expressions for meeting guest 2 How to meet an individual traveler 4 words 1 Homework Translate the following terms into English. (1) 欢迎您到中国北京来！ (2) 旅途愉快吧？ (3) 大家行李都带齐了吗？ (4) 我们俩每人只有一个背包。 (5) 我们直接去饭店好吗？ Translate the following terms into Chinese. 1. Excuse me A. 旅行 2. Branch B. 令人愉快的，舒适的 3. Trip C. 好极了，妙极了 4. Individual traveler D. 直接地 5. Youth E. 青年人，青年时期 6. Believe F. 请问，劳驾 7. Pleasant G. 四处看看 8. Drive H. 分支，分部 9. Straight I. 驾驶，驾车 10. Excellent J. 散客 11. Look around K. 相信，认为 Thanks 26 $