Unit 3 Period 4 Writing（课件）英语沪教版2020选择性必修第一册

该高中英语课件聚焦正式投诉信写作，以“网购外套质量与服务问题”情境导入，通过问题链（投诉对象、具体问题、解决方案）激活学生经验，再经结构讲解（开头/主体/结尾段）、范文分析、小组分享搭建支架，引导学生从理解到实践写作。 其亮点在于融合语言能力与思维品质培养：提供“好句积累”模板（如开头段句式）夯实表达基础，范文分析聚焦被动语态、连接词提升语言准确性；通过情境问题引导合理提解决方案，小组分享联系生活经验，培养分析与解决问题能力。学生能掌握实用写作技能，教师可直接沿用结构化活动，提升教学效率。

高中英语沪教版2020选择性必修一 Unit 3 Paying the price Writing Contents 1. Lead in 2. Explanation 3. Analysis 4. Group Work 5. Writing 6. Summary 7. Assessment 8. Homework 01. Lead in Lead-in Lead in You ordered a coat from an online clothes store last week. When the coat was delivered, you found that two buttons were missing and that the coat was not the size that you had ordered. You tried to contact the store by phone, but couldn’t get through. A faulty item Lead-in Lead in Read the paragraph above. Imagine that you are going to write a formal letter of complaint to the store owner. (1) What are you going to complain about: a product, a service or both? (2) What are the specific problems with the product and / or service? Both The product problems are two missing buttons and the wrong size. The service problem is the inability to contact the store by phone. Lead-in Lead in Read the paragraph above. Imagine that you are going to write a formal letter of complaint to the store owner. (3) What do you expect the store owner to do? Select one or two options. ☐ give an explanation ☐ refund¹ your money ☐ replace the faulty item with a new one ☐ make some improvement to customer service ☐ remove the false advertisement online You can select refund your money and replace the faulty item with a new one (or either one of them, based on reasonable expectation). 02. Explanation Lead-in Explanation A formal letter of complaint 1. 开头段（Purpose） 明确写信目的，说明投诉对象（产品/服务）及购买/发生时间。 2. 主体段（Problems & Details） 分点阐述具体问题，补充细节（如时间、表现、造成的影响）。 3. 结尾段（Desired Solutions & Expectation） 提出合理解决方案，表达对回复的期待。 Lead-in Explanation 好句积累 （一）开头段 1.I am writing to express my dissatisfaction regarding the [product/service] I [purchased/received] on [date] from your online store. 2.I am writing to complain about the coat I ordered from your online store last week. 3.I would like to bring to your attention the problems with the [product/service] I recently [bought/experienced]. Lead-in Explanation 好句积累 （二）主体段 描述产品问题： 1.Upon receiving the coat, I found that two buttons were missing and it was not the size I had ordered. 2.The [product] is faulty in that... (e.g., The coat is faulty in that the buttons are missing and the size is incorrect.) 3.I was disappointed to discover that... (e.g., I was disappointed to discover that the coat had missing buttons and the wrong size.) Lead-in Explanation 好句积累 （二）主体段 描述服务问题： 1.When I tried to contact your store by phone to resolve the issue, I couldn’t get through, which was very frustrating. 2.The customer service I received was far from satisfactory, as... (e.g., as I couldn’t reach anyone by phone.) Lead-in Explanation 好句积累 （三）结尾段 1.I would appreciate it if you could either refund my money or replace the faulty coat with a new one of the correct size. 2.I hope you can address this matter promptly and provide a satisfactory solution, such as... (e.g., a full refund or a replacement item.) 3.I look forward to your prompt response and a resolution to this problem. Lead-in Explanation 短语积累 1. complain about=make a complaint about 抱怨 2. be of poor quality 质量很差 3. put up with=bear=tolerate 忍受 4. be partly/seriously damaged/broken 部分/严重受损 5. express dissatisfaction with sth. 表达对……不满 6. annoying 令人生气的；令人厌烦的 7. take sth. seriously 重视 8. refund 退款 03. Analysis Lead-in Analysis Study the sample letter and complete the table on page 53 before you write. Lead-in Analysis Study the sample letter and complete the table on page 53 before you write. Lead-in Analysis Study the sample letter and complete the table on page 53 before you write. 04. Group Work Lead-in Group Work Brainstorm. Share a complaint incident from your daily life. 05. Writing Lead-in Writing Now write your opinion essay. Edit your writing properly. 06. Summary Lead-in Summary 抱怨信（段首）：写信的目的 抱怨信（段中）：抱怨的具体事实和细节，问题带来的后果 抱怨信（段尾）：提出具体要求，期望解决 07. Assessment Lead-in Assessment Learning Objectives Score(1-5) 1.After learning, I can analyse the content and the features of language in the sample letter of complaint. 2.After learning, I can write a letter of complaint by politely and clearly stating my purpose, problems and desired solutions. 5-完全能；4-基本能；3-不确定；2不太能；1-完全不能 08. Homework Lead-in Homework 1.Choose a real or made-up complaint scenario from daily life. Write an 80-100 word English formal complaint letter following the structure. 2.Add a 1-paragraph “evidence description” to your complaint letter or use Chinese to analyze 3 formal writing features of the letter you wrote. Thank you for your listening $