Unit 4 Customer Service 单元测试卷2025-2026学年中职英语高教版（2023修订版）基础板块3

基础板块三第四单元

《Customer Service》单元测试卷

 

                      总分：100分    时长：90分钟

班级                     姓名                 分数           

 

第一部分 知识运用（共三节，满分40分）

第一节 词汇与语法（本节共10小题：每小题1分，共10分）

从A、B、C、D四个选项中选出可以填入空白处的最佳选项，并将答案填涂在答题卡上。

1. The customer is very upset ______ the poor service he received.

A. Because       B. because of       C. although     D. unless

2. We will process your refund ______ you return the product with the receipt.

A. If         B. until         C. so that           D. while

3. Our manager has promised to ______ this complaint immediately.

A. look for       B. look after    C. look into     D. look up

4. She didn't check the expiry date ______ she trusted our store completely.

A. if        B. because      C. although        D. when

5. I'm afraid the phone won't ______ even after I charged it all night.

A. turn on       B. turn off        C. turn up    D. turn down

6. We sincerely apologize for the ______ caused by the delivery delay.

A. convenience             B. inconvenience

C. comfortable                D. situation

7. Please be assured that we will deliver your replacement ______ three working days.

A. at             B. in              C. on          D. by

8. Hello, madam. How can I ______ you today?

A. Assist          B. assisting        C. assisted      D. assists

9. The customer kept ______ about the faulty microphone and asked for a discount.

A. complain  B. complaining         C. complained       D. complains

10. To ensure customer safety, we have ______ all the expired items from our shelves.

A. remove            B. removed        C. removing   D. removes

第二节 交际用语（本节共20小题；每小题1分，共20分）

（一）选择：看下面10组小对话，根据文字提供的信息，从A、B、C、D四个选项选出符合对话情景和含义的最佳选项。

11. A: I'd like to return this mobile phone. It doesn't work properly.
B: ______

A. You must have broken it yourself.

B. Do you have the proof of purchase, like a receipt?

C. All sales are final.

D. Sorry, we don't sell mobile phones here.

12. A: There's no hot water in my room, and the Wi-Fi is not working.

B: ______

A. That's not our problem. You should check your device.

B. I'm sorry to hear that. I'll send maintenance to your room right away.

C. Maybe you didn't pay the room rate.

D. The hot water is only available in the morning.

13. A: I'm calling because the microphone I received is not the model I ordered.
B: ______

A. They look the same, so it should be fine.

B. Can I have your order number, please?

C. You probably ordered the wrong one.

D. We are too busy to deal with this now.

14. A: The parcel arrived two weeks later than expected, and the package is damaged.
   B: ______

A. The delay was caused by bad weather.

B. We're very sorry for the inconvenience.

C. You should have chosen a faster delivery service.

D. The package is not our responsibility.

15. A: This bag I bought last week turns out to be a fake!
B: ______

A. Really? It looks very nice.

B. I'm afraid we don't sell bags here.

C. That's impossible. We only sell genuine products.

D. I'm very sorry to hear that. Could you please bring it in with your receipt?

16. A: I understand that there might be delays, but you must ______ my package is delivered safely.
B: Yes, sir. We assure you we will.

A. make sure

B. make a complaint

C. cause

D. charge

17. A: Even though it is not our fault, we can ______ your order.

B: Thank you. I appreciate that.

A. charge

B. delay

C. refund

D. cause

18. A: Hello, I'm phoning to ______ about my recent order.
B: Yes, sir. How can I help you?

A. make a complaint

B. make sure

C. arrange for

D. cause

19. A: Since the product is under guarantee, we can repair it for free. But do you have the receipt?
   B: ______

A. No, I lost it.

B. Yes, I can turn it on.

C. No, it's broken.

D. Yes, it's expired.

20. A: If you are not satisfied, we can arrange for a replacement. This time, it will be ______.
   B: Oh, that's good. Thank you.

A. damaged

B. delayed

C. free of charge

D. under guarantee

（二）补全对话：根据下面一段对话，从A、B、C、D、E、F、G七个选项中选出五个选项补全到空缺处，使对话完整、符合情景和含义。

W: Good afternoon, Customer Service. How can I help you?
M: Hello. 21. ______ My phone won't turn on.
W: I see. 22. ______
M: Yes, I bought it here about three months ago. Here is the receipt.
W: Thank you. Since it's still under guarantee, 23. ______
M: A repair? How long will that take?
W: It should take about a week. 24. ______ We'll provide you with a temporary phone.