《旅游英语》英语交际功能——知识点训练卷 湖北省旅游类考纲百套卷第31卷（原卷版+解析版）

编写说明：2026版湖北省《旅游类考纲百套卷》，依据湖北省旅游类技能考试大纲分两个专业编写。第一部分依据考纲的导游服务专业知识（应知）考试内容要求编写了导游服务专业的50份试卷，第二部分依据考纲的酒店管理专业知识（应知）考试内容要求编写了酒店服务专业55份试卷。供两个专业类师生按需要选择使用。试卷命题紧扣湖北省旅游类考纲要求，精选具有代表性和典型性的机考试题。旨在帮助学生系统地复习和巩固专业理论知识，为高考取得优异成绩打下坚实的基础。 本试卷是2026版湖北省《旅游类考纲百套卷》的第31卷，是导游服务专业知识点训练卷，依据考纲（三）旅游英语部分中的考点22.英语交际功能编写，其要求内容如下：（1）问候与道别(Greeting and saying goodbye .（2）引荐与介绍(Introducing and others .（3）感谢与道款(Expressing thanks and making apologies .（4）预约与邀请(Making appointments and invitations .（5）祝愿与祝贺(Expressing wishes and congratulations .（6）求助与提供帮助(Asking for and offering help .（7）赞同与反对(Expressing agreement and disagreement .（8）接受与拒绝(Accepting and rejecting .（9）劝告与建议(Giving advice and making suggestions .（10）投诉与贵备(Complaining and blaming .（11）表扬与鼓励(Praising and encourage .（12）指令与要求(Giving instructions and making request .（13）禁止与警告(Prohibiting and warning .（14）询问与提供信息(Seeking and offering information .（15）情感表达(Expressing feelings and emotions .（16）讨价还价(Bargaining . 2026版湖北省《旅游类考纲百套卷》 第31卷 （三）旅游英语 英语交际功能 知识点训练卷 考试时间60分钟 满分150分 班级________ 姓名________ 学号________ 成绩________ 1、 情节对话选择题（本大题共45小题，每小题2分，共90分）下列每小题给出的四个备选项中有一个最符合题目要求，请将其选出，未选、错选、多选均不得分。 1. A: Excuse me, where can I buy a bus ticket? B: ______ A. The tickets are free. B. You can get one at the station. C. Buses don’t use tickets here. D. I don’t know the schedule. 2.Business Tourist: "Good morning. I have a 9 AM appointment with Ms. Li, the marketing director." Receptionist: "____ May I have your name, please?" A. Good morning. Welcome to Innovate Corp. B. Go away. C. She's not here. D. I'm sleeping. 3. Business Tourist: "Thank you for your time today. The presentation was very insightful." Host: "____ We look forward to potential collaboration." A. You're welcome. It was a pleasure meeting you. B. Hello again. C. The presentation was bad. D. Don't call us. 4.A: How much is the entrance fee for the museum? B: ______ A. It’s closed today. B. The museum is free on weekends. C. It costs 15 dollars for adults. D. You can’t take photos inside. 5. Host: "Mr. Evans, ____ Ms. Chen, our Head of Design. She will be leading the project." A. I'd like you to meet B. ignore C. you have already met D. fire 6. Business Tourist to host: "Thank you for the wonderful dinner last night. The restaurant was exceptional." Host: "_____ I'm delighted you enjoyed it." A. It was our pleasure to host you. B. It was cheap. C. You should thank the chef. D. I hated it. 7.A: Is it safe to swim in the sea here? B: ______ A. It’s better to go to the lake. B. The water is too cold to swim. C. Yes, but please stay in the designated swimming areas. D. Swimming is not allowed here. 8.A: How far is the hotel from the airport? B: ______ A. The taxi fare is expensive. B. The hotel is fully booked. C. You can walk there easily. D. About 30 minutes by taxi. 9. Business Tourist to host: "Thank you for the wonderful dinner last night. The restaurant was exceptional." Host: "_____ I'm delighted you enjoyed it." A. It was our pleasure to host you. B. It was cheap. C. You should thank the chef. D. I hated it. 10.A: What’s the best way to get to the city center? B: ______ A. I recommend taking the train. It’s fast and cheap. B. You should go by bus. It’s much slower. C. You can walk, but it’ll take a few hours. D. Sorry, I’m not from here. 11. Tourist calling a spa: "I need to ____ my massage from 3 PM to 5 PM today. Is that possible?" A. reschedule B. cancel forever C. forget about D. pay for 12.A: Could you tell me where the nearest pharmacy is? B: ______ A. There’s one two blocks down the street. B. I don’t need any medicine. C. It’s open 24 hours. D. I’m not feeling well either. 13. Colleague: "I'm presenting our new strategy to the board tomorrow." Business Tourist: "______! I'm sure you'll do great." A. I wish you the best of luck B. Happy birthday C. Congratulations D. Break a leg 14.A: How much time do we have before the tour starts? B: ______ A. About 15 minutes, so we should hurry. B. The tour has been canceled today. C. The guide is running late. D. The next tour is tomorrow. 15. Business Tourist to colleague: "______? I'm struggling with the translation of this contract clause." A. Could you possibly give me a hand with this B. Do it for me C. This is easy D. I don't need help 16.A: Can I get a refund if I cancel my reservation? B: ______ A. Yes, but only if you cancel 24 hours in advance. B. No, the event is non-refundable. C. You should contact the reservation desk. D. I’m not sure about that. 17.A: Is there a charge for using the hotel gym? B: ______ A. The gym is under renovation. B. Yes, but you need to pay at the front desk. C. No, it’s free for all hotel guests. D. You should check with the concierge. 18. Colleague: "I think we should focus on the emerging markets in Southeast Asia first." Business Tourist: "_____ That aligns perfectly with our initial research." A. I'm fully on board with that. B. I totally disagree. C. That's a terrible idea. D. Let's focus on the moon. 19.A: Do you accept credit cards here? B: ______ A. You can pay with a debit card. B. No, but we accept cash only. C. The machine is currently out of order. D. Yes, we accept all major credit cards. 20.A: Is the Wi-Fi free in the hotel? B: ______ A. Yes, it’s complimentary for all guests. B. No, there’s a small daily charge. C. The signal is weak in some areas. D. You should ask for the password at reception. 21. Host offering business card with two hands: "Here is my card." Business Tourist accepting with two hands and looking at it) "_____" A. Thank you. [Mr./Ms. Li]. B. I don't want this. C. What is it? D. Throw it away. 22.A: Can I leave my luggage here for a few hours? B: ______ A. There’s no place to leave your luggage here. B. The hotel is fully booked tonight. C. No, the check-in time is at 3 PM. D. Yes, we have a storage room for guests. 23. Local Colleague: "For the meeting with the senior executives tomorrow, it's best to be slightly early rather than even a minute late." Business Tourist: "I see. ______" A. Punctuality is highly valued here. B. Time is not important. C. Let's be very late. D. They won't mind. 24.A: Do I need to show my passport at the hotel check-in? B: ______ A. You should bring it just in case. B. No, only a credit card is required. C. Yes, please, we need it for verification. D. The check-in time is at 2 PM. 25. Business Tourist to hotel manager: "I must express my dissatisfaction. _____ for a business hotel." A. The internet speed in my room is unacceptable B. I love everything C. The view is perfect D. Thank you for nothing 26.A: What are the check-out procedures? B: ______ A. Breakfast is served until 10 AM. B. You can check out anytime before noon. C. The rooms are cleaned every day. D. We accept both cash and card payments. 27. Client to consulting team: "The depth of analysis in this report is truly impressive." Team Lead: "____ The team worked very hard on it." A. Thank you for your kind words. B. It was nothing. C. It's probably wrong. D. You didn't read it. 28.A: Can I upgrade my seat to business class? B: ______ A. You can check in at the counter. B. The flight is fully booked. C. The business class lounge is on the second floor. D. Yes, but there’s an additional charge. 29.A: Is there an extra charge for using the spa? B: ______ A. Yes, but it’s discounted for hotel guests. B. No, the gym is included in your stay. C. The spa is closed on Mondays. D. You can book your appointment at the front desk. 30. Protocol Officer: "During the signing ceremony, ____ after the principals have signed." A. please hold your applause until B. please scream immediately C. please take photos during D. please leave before 31.A: How much does a guided city tour cost? B: ______ A. It’s 50 dollars per person. B. The tour lasts for three hours. C. You can take a free walking tour instead. D. The tour meets at the city center. 32.A: Can I exchange currency at the hotel? B: ______ A. You should exchange money before you arrive. B. No, but there’s an ATM nearby. C. The currency exchange rate changes daily. D. Yes, we offer currency exchange at the front desk. 33. Manager before a meeting: "______ The information we're discussing is highly sensitive." A. Please remember that this meeting is strictly confidential. B. Please tell everyone you know. C. Please post it online. D. Secrets are not important. 34.A: Where is the nearest post office? B: ______ A. The post office closes at 6 PM. B. You can send mail from the hotel front desk. C. It’s two blocks down the street, next to the bank. D. The post office is not open on Sundays. 35. Business Tourist to event organizer: "______ for the guest speaker's presentation?" A. Could you tell me the scheduled time B. I don't care C. It's a secret D. The time is wrong 36.A: How do I get to the nearest metro station? B: ______ A. You can take a taxi instead. B. The metro doesn’t run after midnight. C. You need to buy a ticket at the station. D. Just walk straight ahead and you’ll see it on your right. 37. Business Tourist to colleague before a big pitch: "_______ This contract is so important for the company." A. I have to admit, I'm feeling a bit nervous. B. I'm so bored. C. I'm overjoyed. D. I don't care. 38.A: Can I pay for the tour in cash? B: ______ A. Yes, we accept both cash and credit cards. B. The tour is already fully booked. C. No, you must pay online in advance. D. The tour includes lunch and transportation. 39.A: Are there any good hiking trails nearby? B: ______ A. You should take plenty of water with you. B. The weather is perfect for hiking today. C. Yes, there’s a beautiful trail that starts just behind the hotel. D. The trails are closed due to maintenance work. 40. Supplier: "Our best price for this volume is $50 per unit." Buyer: "____ Our target price is closer to $45." A. I understand, but that's still above our budget. B. OK, we accept. C. We will pay $60. D. Money is no object. 41.A: Does this hotel offer airport shuttle service? B: ______ A. The airport is only 15 minutes away by taxi. B. Yes, we offer a free shuttle service every hour. C. No, but you can arrange a taxi at the front desk. D. The shuttle is available for an additional fee. 42.A: Can I reserve a table for dinner tonight? B: ______ A. Yes, what time would you like the reservation for? B. The restaurant is closed on Sundays. C. The dinner menu includes vegetarian options. D. You don’t need a reservation for dinner. 43. Client: "We'd like you to also include full-time on-site support in the proposal." Consultant: "____ That would significantly alter the scope and cost. We can explore it as a separate module." A. Thank you for that suggestion. B. No way. C. That's stupid. D. We'll do it for free. 44.A: Can you recommend a good local dish to try? B: ______ A. Yes, you should try the seafood paella. B. The restaurant serves a variety of local dishes. C. You can ask the chef to prepare something special. D. The local cuisine is famous for its seafood. 45. Colleague: "I'm not sure if my idea for the campaign is any good." Business Tourist: "_______ The brainstorming session is the perfect place to share it." A. Don't second-guess yourself. B. Keep it to yourself. C. It's probably bad. D. I don't want to hear it. 2、 情景填空题（本大题共30小题，每小题2分，共60分）下列每小题给出的四个备选项中有一个最符合题目要求，请将其选出，未选、错选、多选均不得分。 1. The hotel offers ______ breakfast every morning for guests. A. complimentary B. free C. included D. additional 2.Keynote Speaker stepping onto stage: "_____ Thank you for being here today." A. Good morning, everyone. B. Go away. C. I'm tired. D. Let's sleep. 3.The ______ of this museum is $10 per person. A. entrance fee B. ticket price C. admission D. cost 4.Please leave your ______ at the front desk when you check in. A. passport B. visa C. ID D. credit card 5. Salesperson after closing a deal: "______ We're thrilled to be partnering with you." A. It was a pleasure doing business with you. B. Hello again. C. We hate you. D. Don't call us. 6. MC: "_____, a visionary leader in our industry. Please give a warm welcome to Dr. Emma Reed!" A. It is my great honor to introduce B. I don't know who this is C. Here is someone D. Let's boo 7.You need to show your ______ when going through airport security. A. passport B. boarding pass C. ticket D. ID card 8.The ______ for the guided tour is $25 per person. A. fee B. cost C. price D. charge 9. Organizer at the end of a workshop: "_____ for your active participation and valuable insights." A. I'd like to thank you all B. You were boring C. No one listened D. I'm angry 10.The hotel’s ______ policy allows you to cancel your booking 24 hours before arrival. A. cancellation B. refund C. reservation D. confirmation 11. IT Support: "___ for the network outage this morning. Services have now been fully restored." A. We deeply apologize B. We are happy about C. It was your fault D. The outage is permanent 12.The tourist ______ is located at the city center and provides information to travelers. A. office B. department C. bureau D. desk 13. Manager: "Let's _____ to discuss the outcomes of the conference on Friday afternoon." A. schedule a debrief meeting B. forget everything C. have a party D. work alone 14.The tour bus leaves from the hotel lobby at 8:00 AM ______. A. sharp B. promptly C. late D. early 15. Colleague: "I'm leaving next week to start my own company." Business Tourist: "_____ in your new venture!" A. I wish you every success B. Happy birthday C. You will fail D. My condolences 16.The hotel offers free ______ Wi-Fi to all guests. A. unlimited B. high-speed C. stable D. secure 17. Junior Staff to senior: "_____ before I send it to the client? I'd value your feedback." A. Would you have time to glance over this proposal B. Do it for me C. It's perfect already D. I don't need advice 18.We can take a taxi to the hotel or use the ______ provided by the airport. A. shuttle B. car C. service D. bus 19. Team Lead: "So, we're all agreed? We proceed with Option B." Team Member: "____." A. That's settled then B. I object C. Let's argue more D. Option A is better 20.After a long flight, most tourists prefer to ______ at their hotel. A. sleep B. eat C. relax D. explore 21.Make sure to keep your ______ in a safe place during the trip. A. passport B. ticket C. visa D. ID 22. Conference Organizer: "We would be delighted if you would speak at our annual summit." Expert: "___ I'd be honored." A. Thank you for the invitation. B. No, thanks. C. Maybe. D. I'm too busy. 23.The hotel provides 24-hour ______ service for guests arriving late. A. reception B. check-in C. room D. concierge 24. Mentor: "At the reception, ____ Try to have meaningful conversations with a few people rather than just collecting cards." A. my advice is to focus on quality over quantity. B. my advice is to hide in the corner. C. talk to no one. D. give out fake cards. 25.The flight to New York has been ______ due to bad weather. A. delayed B. cancelled C. postponed D. rescheduled 26.______ your seatbelt when the seatbelt sign is on during the flight. A. Remove B. Adjust C. Fasten D. Unbuckle 27. Customer to account manager: "_____ There appears to be a duplicate charge on our last invoice." A. I'm writing to inquire about B. I love errors C. The invoice is perfect D. Keep the money 28.The ______ desk at the airport helps travelers with flight information. A. service B. check-in C. information D. customer 29.The restaurant offers a wide variety of ______ from different countries. A. cuisine B. dishes C. food D. meals 30.The ______ for international flights usually begins two hours before departure. A. boarding B. landing C. check-in D. preparation 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：2026版湖北省《旅游类考纲百套卷》，依据湖北省旅游类技能考试大纲分两个专业编写。第一部分依据考纲的导游服务专业知识（应知）考试内容要求编写了导游服务专业的50份试卷，第二部分依据考纲的酒店管理专业知识（应知）考试内容要求编写了酒店服务专业55份试卷。供两个专业类师生按需要选择使用。试卷命题紧扣湖北省旅游类考纲要求，精选具有代表性和典型性的机考试题。旨在帮助学生系统地复习和巩固专业理论知识，为高考取得优异成绩打下坚实的基础。 本试卷是2026版湖北省《旅游类考纲百套卷》的第31卷，是导游服务专业知识点训练卷，依据考纲（三）旅游英语部分中的考点22.英语交际功能编写，其要求内容如下：（1）问候与道别(Greeting and saying goodbye .（2）引荐与介绍(Introducing and others .（3）感谢与道款(Expressing thanks and making apologies .（4）预约与邀请(Making appointments and invitations .（5）祝愿与祝贺(Expressing wishes and congratulations .（6）求助与提供帮助(Asking for and offering help .（7）赞同与反对(Expressing agreement and disagreement .（8）接受与拒绝(Accepting and rejecting .（9）劝告与建议(Giving advice and making suggestions .（10）投诉与贵备(Complaining and blaming .（11）表扬与鼓励(Praising and encourage .（12）指令与要求(Giving instructions and making request .（13）禁止与警告(Prohibiting and warning .（14）询问与提供信息(Seeking and offering information .（15）情感表达(Expressing feelings and emotions .（16）讨价还价(Bargaining . 2026版湖北省《旅游类考纲百套卷》 第31卷 （三）旅游英语 英语交际功能 知识点训练卷 考试时间60分钟 满分150分 班级________ 姓名________ 学号________ 成绩________ 1、 情节对话选择题（本大题共45小题，每小题2分，共90分）下列每小题给出的四个备选项中有一个最符合题目要求，请将其选出，未选、错选、多选均不得分。 1. A: Excuse me, where can I buy a bus ticket? B: ______ A. The tickets are free. B. You can get one at the station. C. Buses don’t use tickets here. D. I don’t know the schedule. 【答案】B 【解析】回答的是购买车票的地点，应该是在车站。 2.Business Tourist: "Good morning. I have a 9 AM appointment with Ms. Li, the marketing director." Receptionist: "____ May I have your name, please?" A. Good morning. Welcome to Innovate Corp. B. Go away. C. She's not here. D. I'm sleeping. 【答案】A 【解析】在正式商务场合，前台接待应首先问候并欢迎来访者"Good morning. Welcome to..."，然后询问必要信息。选项A专业且礼貌。 3. Business Tourist: "Thank you for your time today. The presentation was very insightful." Host: "____ We look forward to potential collaboration." A. You're welcome. It was a pleasure meeting you. B. Hello again. C. The presentation was bad. D. Don't call us. 【答案】A 【解析】商务会议结束时的标准回应：接受感谢"You're welcome"，表达愉快"It was a pleasure meeting you"，并展望未来"look forward to..." 4.A: How much is the entrance fee for the museum? B: ______ A. It’s closed today. B. The museum is free on weekends. C. It costs 15 dollars for adults. D. You can’t take photos inside. 【答案】C 【解析】询问门票价格，选项C给出确切费用。 5. Host: "Mr. Evans, ____ Ms. Chen, our Head of Design. She will be leading the project." A. I'd like you to meet B. ignore C. you have already met D. fire 【答案】A 【解析】介绍商务伙伴的标准且礼貌的句式："I'd like you to meet..." 我想请您见一下。 6. Business Tourist to host: "Thank you for the wonderful dinner last night. The restaurant was exceptional." Host: "_____ I'm delighted you enjoyed it." A. It was our pleasure to host you. B. It was cheap. C. You should thank the chef. D. I hated it. 【答案】A 【解析】回应对方对款待的感谢，最得体的说法是："It was our pleasure to host you" 招待您是我们的荣幸。 7.A: Is it safe to swim in the sea here? B: ______ A. It’s better to go to the lake. B. The water is too cold to swim. C. Yes, but please stay in the designated swimming areas. D. Swimming is not allowed here. 【答案】C 【解析】回答安全问题时，C选项强调了安全区域的使用。 8.A: How far is the hotel from the airport? B: ______ A. The taxi fare is expensive. B. The hotel is fully booked. C. You can walk there easily. D. About 30 minutes by taxi. 【答案】D 【解析】回答距离问题，应该给出时间或距离。 9. Business Tourist to host: "Thank you for the wonderful dinner last night. The restaurant was exceptional." Host: "_____ I'm delighted you enjoyed it." A. It was our pleasure to host you. B. It was cheap. C. You should thank the chef. D. I hated it. 【答案】A 【解析】回应对方对款待的感谢，最得体的说法是："It was our pleasure to host you" 招待您是我们的荣幸。 10.A: What’s the best way to get to the city center? B: ______ A. I recommend taking the train. It’s fast and cheap. B. You should go by bus. It’s much slower. C. You can walk, but it’ll take a few hours. D. Sorry, I’m not from here. 【答案】A 【解析】询问到达市中心的最佳方式，通常建议最快或最方便的交通方式。 11. Tourist calling a spa: "I need to ____ my massage from 3 PM to 5 PM today. Is that possible?" A. reschedule B. cancel forever C. forget about D. pay for 【答案】A 【解析】更改预约时间的地道动词是 "reschedule" 重新安排。 12.A: Could you tell me where the nearest pharmacy is? B: ______ A. There’s one two blocks down the street. B. I don’t need any medicine. C. It’s open 24 hours. D. I’m not feeling well either. 【答案】A 【解析】对地点的询问应提供明确的指引。 13. Colleague: "I'm presenting our new strategy to the board tomorrow." Business Tourist: "______! I'm sure you'll do great." A. I wish you the best of luck B. Happy birthday C. Congratulations D. Break a leg 【答案】A 【解析】"I wish you the best of luck" 祝你好运，是表达祝愿的正式且通用的说法，适用于商务场合。 14.A: How much time do we have before the tour starts? B: ______ A. About 15 minutes, so we should hurry. B. The tour has been canceled today. C. The guide is running late. D. The next tour is tomorrow. 【答案】A 【解析】回答时间问题时，应该直接给出剩余时间。 15. Business Tourist to colleague: "______? I'm struggling with the translation of this contract clause." A. Could you possibly give me a hand with this B. Do it for me C. This is easy D. I don't need help 【答案】A 【解析】"Could you possibly give me a hand with this?" 您能帮我一下吗？是请求帮助的非常礼貌的说法。 16.A: Can I get a refund if I cancel my reservation? B: ______ A. Yes, but only if you cancel 24 hours in advance. B. No, the event is non-refundable. C. You should contact the reservation desk. D. I’m not sure about that. 【答案】A 【解析】关于取消预订和退款政策的回答，通常有时间限制。 17.A: Is there a charge for using the hotel gym? B: ______ A. The gym is under renovation. B. Yes, but you need to pay at the front desk. C. No, it’s free for all hotel guests. D. You should check with the concierge. 【答案】C 【解析】询问是否收费时，合适的回答是直接给出费用信息。 18. Colleague: "I think we should focus on the emerging markets in Southeast Asia first." Business Tourist: "_____ That aligns perfectly with our initial research." A. I'm fully on board with that. B. I totally disagree. C. That's a terrible idea. D. Let's focus on the moon. 【答案】A 【解析】"I'm fully on board with that" 我完全同意这个想法，是商务语境中表示赞同的常用表达。 19.A: Do you accept credit cards here? B: ______ A. You can pay with a debit card. B. No, but we accept cash only. C. The machine is currently out of order. D. Yes, we accept all major credit cards. 【答案】D 【解析】询问支付方式时，合适的回答是接受的支付方式。 20.A: Is the Wi-Fi free in the hotel? B: ______ A. Yes, it’s complimentary for all guests. B. No, there’s a small daily charge. C. The signal is weak in some areas. D. You should ask for the password at reception. 【答案】A 【解析】询问Wi-Fi服务，合适的回答是提供免费的情况。 21. Host offering business card with two hands: "Here is my card." Business Tourist accepting with two hands and looking at it) "_____" A. Thank you. [Mr./Ms. Li]. B. I don't want this. C. What is it? D. Throw it away. 【答案】A 【解析】接受名片时，应双手接过，表示感谢，并可以轻声读出对方的姓氏以示尊重。选项A正确。 22.A: Can I leave my luggage here for a few hours? B: ______ A. There’s no place to leave your luggage here. B. The hotel is fully booked tonight. C. No, the check-in time is at 3 PM. D. Yes, we have a storage room for guests. 【答案】D 【解析】询问行李寄存服务时，应该提供肯定的答案。 23. Local Colleague: "For the meeting with the senior executives tomorrow, it's best to be slightly early rather than even a minute late." Business Tourist: "I see. ______" A. Punctuality is highly valued here. B. Time is not important. C. Let's be very late. D. They won't mind. 【答案】A 【解析】对方给出了建议，游客应表示理解"I see"并总结出其中的文化要点"Punctuality is highly valued"。 24.A: Do I need to show my passport at the hotel check-in? B: ______ A. You should bring it just in case. B. No, only a credit card is required. C. Yes, please, we need it for verification. D. The check-in time is at 2 PM. 【答案】C 【解析】酒店通常需要护照进行身份验证，C选项为正确回答。 25. Business Tourist to hotel manager: "I must express my dissatisfaction. _____ for a business hotel." A. The internet speed in my room is unacceptable B. I love everything C. The view is perfect D. Thank you for nothing 【答案】A 【解析】正式投诉的起始句："I must express my dissatisfaction" 我必须表达我的不满，后接具体问题"The internet speed... is unacceptable"。 26.A: What are the check-out procedures? B: ______ A. Breakfast is served until 10 AM. B. You can check out anytime before noon. C. The rooms are cleaned every day. D. We accept both cash and card payments. 【答案】B 【解析】回答退房问题时，通常会说明具体时间或步骤。 27. Client to consulting team: "The depth of analysis in this report is truly impressive." Team Lead: "____ The team worked very hard on it." A. Thank you for your kind words. B. It was nothing. C. It's probably wrong. D. You didn't read it. 【答案】A 【解析】代表团队接受客户赞扬的专业回应："Thank you for your kind words" 谢谢您的赞美，并认可团队的努力。 28.A: Can I upgrade my seat to business class? B: ______ A. You can check in at the counter. B. The flight is fully booked. C. The business class lounge is on the second floor. D. Yes, but there’s an additional charge. 【答案】D 【解析】升舱通常会涉及额外费用，D选项为合适回答。 29.A: Is there an extra charge for using the spa? B: ______ A. Yes, but it’s discounted for hotel guests. B. No, the gym is included in your stay. C. The spa is closed on Mondays. D. You can book your appointment at the front desk. 【答案】A 【解析】询问使用水疗中心是否有额外费用时，A选项给出了合理的答复。 30. Protocol Officer: "During the signing ceremony, ____ after the principals have signed." A. please hold your applause until B. please scream immediately C. please take photos during D. please leave before 【答案】A 【解析】在正式仪式上，关于鼓掌"applause"的典型指令是：等主要人物签完后再鼓掌hold your applause until after... 31.A: How much does a guided city tour cost? B: ______ A. It’s 50 dollars per person. B. The tour lasts for three hours. C. You can take a free walking tour instead. D. The tour meets at the city center. 【答案】A 【解析】询问价格时，A选项提供了具体费用。 32.A: Can I exchange currency at the hotel? B: ______ A. You should exchange money before you arrive. B. No, but there’s an ATM nearby. C. The currency exchange rate changes daily. D. Yes, we offer currency exchange at the front desk. 【答案】D 【解析】酒店通常会提供货币兑换服务，D选项为合适回答。 33. Manager before a meeting: "______ The information we're discussing is highly sensitive." A. Please remember that this meeting is strictly confidential. B. Please tell everyone you know. C. Please post it online. D. Secrets are not important. 【答案】A 【解析】强调保密性的标准警告："this meeting is strictly confidential" 本次会议严格保密。 34.A: Where is the nearest post office? B: ______ A. The post office closes at 6 PM. B. You can send mail from the hotel front desk. C. It’s two blocks down the street, next to the bank. D. The post office is not open on Sundays. 【答案】C 【解析】询问最近的邮局位置时，应该提供具体的方位。 35. Business Tourist to event organizer: "______ for the guest speaker's presentation?" A. Could you tell me the scheduled time B. I don't care C. It's a secret D. The time is wrong 【答案】A 【解析】礼貌地询问活动日程信息："Could you tell me the scheduled time for...?" 您能告诉我...的安排时间吗？ 36.A: How do I get to the nearest metro station? B: ______ A. You can take a taxi instead. B. The metro doesn’t run after midnight. C. You need to buy a ticket at the station. D. Just walk straight ahead and you’ll see it on your right. 【答案】D 【解析】关于方向的询问，通常会给出明确的步行路线。 37. Business Tourist to colleague before a big pitch: "_______ This contract is so important for the company." A. I have to admit, I'm feeling a bit nervous. B. I'm so bored. C. I'm overjoyed. D. I don't care. 【答案】A 【解析】承认感到紧张"feeling a bit nervous"是真诚的表达。在商务语境中，适度表达焦虑可以建立信任。 38.A: Can I pay for the tour in cash? B: ______ A. Yes, we accept both cash and credit cards. B. The tour is already fully booked. C. No, you must pay online in advance. D. The tour includes lunch and transportation. 【答案】A 【解析】关于付款方式的询问，A选项提供了现金和信用卡的选项。 39.A: Are there any good hiking trails nearby? B: ______ A. You should take plenty of water with you. B. The weather is perfect for hiking today. C. Yes, there’s a beautiful trail that starts just behind the hotel. D. The trails are closed due to maintenance work. 【答案】C 【解析】回答徒步路线的推荐时，A选项提供了具体的起点。 40. Supplier: "Our best price for this volume is $50 per unit." Buyer: "____ Our target price is closer to $45." A. I understand, but that's still above our budget. B. OK, we accept. C. We will pay $60. D. Money is no object. 【答案】A 【解析】商务谈判中，拒绝对方报价并给出己方目标价的礼貌方式："I understand, but..." 我理解，但是...,"that's above our budget" 这超出了我们的预算。 41.A: Does this hotel offer airport shuttle service? B: ______ A. The airport is only 15 minutes away by taxi. B. Yes, we offer a free shuttle service every hour. C. No, but you can arrange a taxi at the front desk. D. The shuttle is available for an additional fee. 【答案】B 【解析】回答机场接送服务时，应该说明是否提供以及时间安排。 42.A: Can I reserve a table for dinner tonight? B: ______ A. Yes, what time would you like the reservation for? B. The restaurant is closed on Sundays. C. The dinner menu includes vegetarian options. D. You don’t need a reservation for dinner. 【答案】A 【解析】回应预定晚餐时，A选项询问时间是合适的回应。 43. Client: "We'd like you to also include full-time on-site support in the proposal." Consultant: "____ That would significantly alter the scope and cost. We can explore it as a separate module." A. Thank you for that suggestion. B. No way. C. That's stupid. D. We'll do it for free. 【答案】A 【解析】礼貌拒绝客户提议的第一步是感谢其建议"Thank you for that suggestion"，然后解释原因，并提供替代方案"explore it as a separate module"。 44.A: Can you recommend a good local dish to try? B: ______ A. Yes, you should try the seafood paella. B. The restaurant serves a variety of local dishes. C. You can ask the chef to prepare something special. D. The local cuisine is famous for its seafood. 【答案】A 【解析】回答推荐的地方菜肴，A选项给出了具体的推荐。 45. Colleague: "I'm not sure if my idea for the campaign is any good." Business Tourist: "_______ The brainstorming session is the perfect place to share it." A. Don't second-guess yourself. B. Keep it to yourself. C. It's probably bad. D. I don't want to hear it. 【答案】A 【解析】鼓励犹豫的同事："Don't second-guess yourself" 不要自我怀疑。 2、 情景填空题（本大题共30小题，每小题2分，共60分）下列每小题给出的四个备选项中有一个最符合题目要求，请将其选出，未选、错选、多选均不得分。 1. The hotel offers ______ breakfast every morning for guests. A. complimentary B. free C. included D. additional 【答案】A 【解析】“complimentary” 是免费提供的意思，用于描述酒店提供的早餐。 2.Keynote Speaker stepping onto stage: "_____ Thank you for being here today." A. Good morning, everyone. B. Go away. C. I'm tired. D. Let's sleep. 【答案】A 【解析】对大型团体发表演讲的标准开场问候："Good morning, everyone" 大家早上好。 3.The ______ of this museum is $10 per person. A. entrance fee B. ticket price C. admission D. cost 【答案】C 【解析】“admission” 适合用于表示入场费，尤其是在博物馆等场合。 4.Please leave your ______ at the front desk when you check in. A. passport B. visa C. ID D. credit card 【答案】A 【解析】酒店通常需要护照登记，因此选择 “passport”。 5. Salesperson after closing a deal: "______ We're thrilled to be partnering with you." A. It was a pleasure doing business with you. B. Hello again. C. We hate you. D. Don't call us. 【答案】A 【解析】交易完成后向客户道别的专业说法："It was a pleasure doing business with you" 很高兴与您合作。 6. MC: "_____, a visionary leader in our industry. Please give a warm welcome to Dr. Emma Reed!" A. It is my great honor to introduce B. I don't know who this is C. Here is someone D. Let's boo 【答案】A 【解析】介绍重要演讲者的正式用语："It is my great honor to introduce..." 我很荣幸地向大家介绍。 7.You need to show your ______ when going through airport security. A. passport B. boarding pass C. ticket D. ID card 【答案】B 【解析】“boarding pass” 是登机时需要出示的文件。 8.The ______ for the guided tour is $25 per person. A. fee B. cost C. price D. charge 【答案】A 【解析】“fee” 是指服务或活动的费用，适合描述导游费用。 9. Organizer at the end of a workshop: "_____ for your active participation and valuable insights." A. I'd like to thank you all B. You were boring C. No one listened D. I'm angry 【答案】A 【解析】感谢团体参与的标准方式："I'd like to thank you all for..." 我想感谢大家。 10.The hotel’s ______ policy allows you to cancel your booking 24 hours before arrival. A. cancellation B. refund C. reservation D. confirmation 【答案】A 【解析】“cancellation policy” 是常见的预定取消政策。 11. IT Support: "___ for the network outage this morning. Services have now been fully restored." A. We deeply apologize B. We are happy about C. It was your fault D. The outage is permanent 【答案】A 【解析】为严重问题郑重道歉："We deeply apologize for..." 我们为...深表歉意。 12.The tourist ______ is located at the city center and provides information to travelers. A. office B. department C. bureau D. desk 【答案】A 【解析】“tourist office” 是提供旅游信息的地方。 13. Manager: "Let's _____ to discuss the outcomes of the conference on Friday afternoon." A. schedule a debrief meeting B. forget everything C. have a party D. work alone 【答案】A 【解析】安排一个总结会"debrief meeting"是商务常用语。 14.The tour bus leaves from the hotel lobby at 8:00 AM ______. A. sharp B. promptly C. late D. early 【答案】A 【解析】“sharp” 表示时间的准确性，强调准时出发。 15. Colleague: "I'm leaving next week to start my own company." Business Tourist: "_____ in your new venture!" A. I wish you every success B. Happy birthday C. You will fail D. My condolences 【答案】A 【解析】祝愿对方在新事业中取得成功："I wish you every success" 祝你取得圆满成功。 16.The hotel offers free ______ Wi-Fi to all guests. A. unlimited B. high-speed C. stable D. secure 【答案】B 【解析】“high-speed Wi-Fi” 是旅客最常见的需求。 17. Junior Staff to senior: "_____ before I send it to the client? I'd value your feedback." A. Would you have time to glance over this proposal B. Do it for me C. It's perfect already D. I don't need advice 【答案】A 【解析】请求他人审阅文件的礼貌说法："Would you have time to glance over this..." 您有时间浏览一下这个...吗？ 18.We can take a taxi to the hotel or use the ______ provided by the airport. A. shuttle B. car C. service D. bus 【答案】A 【解析】“shuttle” 是机场提供的常见交通工具，用于往返酒店。 19. Team Lead: "So, we're all agreed? We proceed with Option B." Team Member: "____." A. That's settled then B. I object C. Let's argue more D. Option A is better 【答案】A 【解析】表示一致同意并结束讨论的说法："That's settled then" 那就这么定了。 20.After a long flight, most tourists prefer to ______ at their hotel. A. sleep B. eat C. relax D. explore 【答案】C 【解析】“relax” 是长途飞行后大多数旅客的首选活动。 21.Make sure to keep your ______ in a safe place during the trip. A. passport B. ticket C. visa D. ID 【答案】A 【解析】“passport” 是旅行中最重要的身份证明，必须妥善保管。 22. Conference Organizer: "We would be delighted if you would speak at our annual summit." Expert: "___ I'd be honored." A. Thank you for the invitation. B. No, thanks. C. Maybe. D. I'm too busy. 【答案】A 【解析】接受演讲邀请的得体方式：先感谢邀请"Thank you for the invitation"，然后表示荣幸"I'd be honored"。 23.The hotel provides 24-hour ______ service for guests arriving late. A. reception B. check-in C. room D. concierge 【答案】B 【解析】“check-in” 是指客人登记入住的服务，通常是全天候提供的。 24. Mentor: "At the reception, ____ Try to have meaningful conversations with a few people rather than just collecting cards." A. my advice is to focus on quality over quantity. B. my advice is to hide in the corner. C. talk to no one. D. give out fake cards. 【答案】A 【解析】关于社交的建议：重质不重量"focus on quality over quantity"。 25.The flight to New York has been ______ due to bad weather. A. delayed B. cancelled C. postponed D. rescheduled 【答案】A 【解析】“delayed” 表示航班因天气原因被推迟。 26.______ your seatbelt when the seatbelt sign is on during the flight. A. Remove B. Adjust C. Fasten D. Unbuckle 【答案】C 【解析】飞行中必须“fasten”安全带，确保安全。 27. Customer to account manager: "_____ There appears to be a duplicate charge on our last invoice." A. I'm writing to inquire about B. I love errors C. The invoice is perfect D. Keep the money 【答案】A 【解析】书面投诉账单错误的正式开场白："I'm writing to inquire about..." 我写邮件是想询问关于...的事情。 28.The ______ desk at the airport helps travelers with flight information. A. service B. check-in C. information D. customer 【答案】C 【解析】“information desk” 提供关于航班的帮助和信息。 29.The restaurant offers a wide variety of ______ from different countries. A. cuisine B. dishes C. food D. meals 【答案】A 【解析】“cuisine” 是指不同国家的美食文化。 30.The ______ for international flights usually begins two hours before departure. A. boarding B. landing C. check-in D. preparation 【答案】C 【解析】“check-in” 通常在国际航班起飞前两小时开始。 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$