Unit 4 Customer Service（A卷·考点梳理卷）-《英语 基础模块3》（高教版2023版）《同步单元AB卷》（原卷版+解析版）

编写说明：本套【湖北专用】《同步单元AB卷》紧扣《英语 基础模块3》（高教版2023修订版）教材，以教材单元为基准精准覆盖核心考点，并紧密贴合湖北省真题题型。A卷为考点梳理卷，侧重考点分层突破；B卷为单元测试卷，强化综合能力检测，助力师生高效把握区域教学重点，提升应试能力与知识应用水平。 本卷是Unit 4 Customer Service的考点梳理卷，主要考查单词拼写、语法选择填空、词组翻译、阅读理解和情景交际。 Unit 4 Customer Service A卷·考点梳理卷 考试时间：40分钟 满分：100分 班级 姓名 学号 成绩 【考点一：单词拼写】 1． Where is your equipment? I need to (检查) it. (汉语提示填空) 【答案】check 【详解】考查动词。句意：你的设备在哪里？我需要检查它。根据汉语提示和空格前的“need to (需要)”可知，“need to do sth.”是固定搭配，意为“需要去做某事”，“检查”译为“check”，动词不定式标志to后应用动词原形check。故填check。 2．Sometimes, someone calls you at an (不方便) time. (汉语提示填空) 【答案】inconvenient 【详解】考查形容词。句意：有时，有人在不方便的时候给你打电话。不方便的译为“inconvenient”，使用形容词作定语，修饰名词，故填inconvenient。 3．When it comes to the spirit of craftsmanship, people tend to think of the quality of (耐心). (汉语提示填空) 【答案】patience 【详解】考查名词。句意：说到工匠精神，人们往往会想到耐心。耐心：patience，不可数名词；根据of是介词可知，其后接名词patience作宾语，构成固定短语“the quality of+名词”表示“……的品质”。故填patience。 4．I sometimes (道歉) for being late for school. (汉语提示填空) 【答案】apologize 【详解】考查动词。句意：有时我会为上学迟到而道歉。根据句子结构及汉语提示，空处缺谓语，应用动词apologize作谓语；根据“sometimes”可知，此句为一般现在时，主语是“I”，动词应用原形apologize。故填apologize。 5．Most of the time, we often make (诺言) to other people, but seldom keep them. 【答案】promises 【详解】考查名词。句意：大多时间，我们经常对别人许下诺言，但是很难履行。根据汉语提示，空处需用名词promise，作宾语，可数名词不能单独存在，此处需用复数形式promises，“make promises (许诺)”。故填promises。 【考点二：单项选择（状语从句）】 单项选择 6-20题 （每小题3分，共45分） 6．I really don’t know if she ________ it when she ________. A．finds; arrives B．finds; will arrive C．will find; will arrive D．will find; arrives 【答案】D 【详解】考查宾语从句和时间状语从句。句意：我真的不知道当她到达时，她是否会找到它。根据 第一空是 if 引导的宾语从句，“不知道她是否会找到”，动作还未发生，用一般将来时will find；第二空是 when 引导的时间状语从句，遵循主将从现，主句用将来时（will find），从句用一般现在时，主语she是第三人称单数，所以用arrives。故选D。 7．The room is ________ dirty ________ we don’t want to stay here. A．so; that B．such; that C．so; as D．as; as 【答案】A 【详解】考查结果状语从句。句意：这个房间太脏了，以至于我们不想待在这里。A. so; that如此……以至于……；B. such; that如此……以至于……；C. so; as常用于否定句“not so...as...”，表示“不如……”；D. as; as和……一样。“so ... that ...”和“such ... that ...”都可表示“如此……以至于……”，用于引导结果状语从句。“so”后接形容词或副词，“such”后接名词（短语）；句中“dirty”是形容词，需用“so”修饰，因此搭配为“so ... that ...”。故选A。 8．You can borrow the car ________ you promise not to damage it. A．in that B．when C．as if D．as long as 【答案】D 【详解】考查连词辨析。句意：你可以借这辆车，只要你保证不损坏它。A. in that在于；B. when当；C. as if好像；D. as long as只要。根据“你可以借这辆车”与“你保证不损坏它”的逻辑关系可知，它们是条件关系。故选D。 9．________ we continue to pull together, we’ll keep winning the game. A．Even if B．As long as C．As soon as D．Unless 【答案】B 【详解】考查连词。句意：只要我们继续齐心协力，我们就一定能继续赢得比赛。A. Even if即使；B. As long as只要；C. As soon as一……就……；D. Unless除非。As long as意为“只要”，用于引导条件状语从句，表示“只要条件满足，结果就会发生”。填入后句子为：“只要我们继续齐心协力，我们就一定能继续赢得比赛。”，符合句意。故选B。 10．—Your picture is wonderful!    — I worked for 8 hours ____ I finished it. A．when B．before C．while D．after 【答案】B 【详解】考查连词辨析。句意：——你的画太棒了！——我工作了 8 个小时才完成它。A. when当……时；B. before在……之前；C. while当……期间；D. after在……之后。根据“I worked for 8 hours”及“I finished it.”可知，表示“完成画作前持续工作了8小时”，体现动作的先后顺序，应用before引导时间状语从句。故选B。 11．— Did you call Michael back? — I didn’t need to ________ I’ll see him tomorrow. A．unless B．because C．when D．though 【答案】B 【详解】考查连词辨析。句意：——你给迈克尔回电话了吗？——我不需要回，因为我明天会见到他。A. unless除非，引导条件状语从句；B. because因为，引导原因状语从句；C. when当……时，引导时间状语从句；D. though尽管，引导让步状语从句。根据“I didn’t need to”和“I’ll see him tomorrow”可知，“明天会见到他”是“不需要回电话” 的原因，用because引导原因状语从句，符合语境。故选B。 12．— Will your younger cousin go for a picnic this Children’s Day? — If I don’t go, ________. A．so does he B．so will he C．neither does he D．neither will he 【答案】D 【详解】考查倒装句和条件状语从句。句意：——你的小表弟这个儿童节会去野餐吗？——如果我不去，他也不会去的。分析句子可知，if引导的条件状语从句时态上要遵循“主将从现”原则，从句使用了一般现在时，所以主句要用一般将来时；根据“If I don’t go”可知，此处是我不去，他也将不去，表示“前者的否定情况同样适用于后者”要用倒装句：neither+助动词/系动词/情态动词+主语。故选D。 13．Only when ________ his homework ________ to play with his friends. A．has he finished; is he allowed B．he has finished; is he allowed C．has he finished; he is allowed D．he has finished; he is allowed 【答案】B 【详解】考查倒装句和时间状语从句。句意：只有当他完成了作业，他才被允许和他的朋友们一起玩。第一空，when引导的是时间状语从句，谓语动词finish发生在主句动作allow之前，主句时态为一般现在时，从句应使用现在完成时且不需要倒装。第二空，主句部分的only提前到了句首，主句需采用部分倒装，即将is提到主语he之前。故选B。 14．— The passage is quite hard to understand, isn’t it? — Yes, ________ it’s very short and there are no new words in it. A．so B．and C．because D．though 【答案】D 【详解】考查连词与让步状语从句。——这篇文章很难理解，不是吗？——是的，虽然它很短且里面没有新单词。A. so因此；B. and并且；C. because因为；D. though虽然。根据对话内容，前一句说 “这本书太难理解了”答语是肯定的，后一句说“它很短并且里面没有新单词”，这两者存在让步关系。故用“though”表示“尽管”，引导让步状语从句。故选D。 15．— Mike wants to know if ________ a picnic tomorrow. — Yes. But if it ________, we’ll visit the museum instead. A．you have; will rain B．you will have; will rain C．you will have; rains D．will you have; rains 【答案】C 【详解】考查宾语从句时态和条件状语从句。句意：—— 迈克想知道你们明天是否会去野餐。—— 是的。但如果下雨，我们就去参观博物馆代替（野餐）。根据第一空是if 引导的宾语从句，作know的宾语，由tomorrow可知用一般将来时，即you will have；第二空是 if 引导的条件状语从句，遵循主将从现，主句用将来时，从句用一般现在时，主语it是第三人称单数，所以用rains。故选C。 16．—Good morning, ________ May I help you? —I’d like to book a non-smoking double room from October 2nd to 5th, please. My name is Tom Wilson. A．United Air Lines. B．New Century Trading Company. C．Garden Hotel Room Reservation. D．Times Department Store Customer Service. 【答案】C 【详解】考查情景交际。句意：—早上好，花园酒店房间预订。我可以帮助你吗？—我想预订一间不吸烟的双人间，从10月2日到5日。我叫汤姆·威尔逊。A. United Air Lines.联合航空公司；B. New Century Trading Company.新世纪贸易公司；C. Garden Hotel Room Reservation.花园酒店房间预订；D. Times Department Store Customer Service.时代百货商店的客户服务。根据“I’d like to book a non-smoking double room from October 2nd to 5th, please.”可知，应是顾客想在酒店预订房间。故选C。 17．— Hello, Ella! How is it going with your internship? — Hi, Mr. Li. ________ I’ve finished the pre-service training. Now, I’m a confident receptionist. A．No, thanks. B．So far, so good. C．Please don’t say so. D．It’s not so good. 【答案】B 【详解】考查情景交际。句意：——你好，艾拉！你的实习怎么样了？——你好，李先生。到目前为止还不错。我已经完成了职前培训。现在，我是一个自信的接待员。A. No, thanks不，谢谢；B. So far, so good到目前为止还不错；C. Please don’t say so请不要这样说；D. It’s not so good不那么好。根据“I’ve finished the pre-service training. Now, I’m a confident receptionist.”可知，目前实习很不错。B选项符合语境。故选B。 18．—I want to complain about the poor service of your restaurant. —________ A．Look out. B．I apologize for that sincerely. C．Of course, if you wish. D．Are you OK? 【答案】B 【详解】考查情景交际。句意：—我想要投诉你们餐厅糟糕的服务。 —我为此真诚地向您道歉。 A. Look out小心；B. I apologize for that sincerely我为此真诚地道歉；C. Of course, if you wish当然，如果你愿意的话；D. Are you OK你还好吗？根据“I want to complain about the poor service of your restaurant.”可知，当顾客对餐厅服务表示不满和抱怨时，应表达歉意。故选B。 19．— Hi, My name is Lisa Wang. I would like to file a complaint of the poor service of your hotel. — ______ Could you tell me exactly what it is all about? A．Thank you for your attention. B．I promise you that will not repeat. C．I am sorry to hear that. D．Sorry, I cannot help you! 【答案】C 【详解】考查情景交际。句意：—嗨，我叫王丽萨。我想投诉你们酒店服务太差。—很抱歉听到您这么说。您能具体讲讲是怎么回事吗？A. Thank you for your attention感谢您的关注；B. I promise you that will not repeat我向您保证这种情况不会再发生；C. I am sorry to hear that很抱歉听到这个消息；D. Sorry, I cannot help you抱歉，我帮不了你。根据“I would like to file a complaint of the poor service of your hotel.”可知，此处应是对顾客的糟糕体验表示抱歉和遗憾，选项C符合语境。故选C。 20．—Hello, Room Service Centre. _________? —Yes. The room needs cleaning. A．How are you B．What happened C．Can I help you D．What’s the matter 【答案】C 【详解】考查情景交际。句意：—喂，客房服务中心。我能帮您做些什么？—是的。这房间需要打扫。A. How are you你好吗；B. What happened发生了什么事；C. Can I help you我能帮您做些什么；D. What’s the matter出什么事了。根据“Yes. The room needs cleaning.”可知，此处询问“我能帮您做些什么”。故选C。 【考点三：词组翻译】 词组翻译21-30题（每小题3分，共30分） 21. 商务文化 22. 会议准备 23. 准时参会 24. 谈判压力 25. 预约安排 26. business meetings 27. proposal copies 28. decision - making 29. personal information 30. trust and patience 【答案】21. business culture 22. meeting preparation 23. attend meetings on time 24. negotiation pressure 25. appointment arrangement 26. 商务会议 27. 提案副本 28. 决策 29. 个人信息 30. 信任与耐心 【考点四：阅读理解】 阅读理解31-35题（每小题3分，共15分） PART-TIME JOBS Cruise Ship Our company is important to tourism because it provides fun trips worldwide. When ships arrive, we get them cleaned and make sure they are ready for new passengers. Want to have a try? Come and see Ms. Lori Lee for more information. Delivery Company If you know the area around the city quite well and enjoy traveling around, come and help us. Our cars provide a fast service for online orders. You will sometimes have to help the driver lift heavy boxes. Are you interested? Visit us at No. 25 East Street and talk to Ms. Jones Stevens. City Museum While you don’t have to know about local history, we do expect you to put your Internet skills to good use! Find out interesting facts about the objects on show, which you can then pass on to kids and their parents as you guide them around the building If you are interested, call the manager Mr. Jack Green (012-4753219). Primary School We encourage secondary school students to work in our classes, reading to the youngest children and helping older ones with math problems. If you are good at sport, why not help to teach our junior basketball team what you know? Call Mr. Kevin Smith (012-3456328) for more information. Our website: http://www.riversideprimary.com. 31．If you enjoy traveling around, where can you go for a part-time job? A．Cruise Ship. B．Primary School. C．Delivery Company. D．City Museum. 32．Who will help you know more about the job at City Museum? A．Ms. Lori Lee. B．Mr. Jack Green. C．Mr. Kevin Smith. D．Ms. Jones Stevens. 33．You can ___________on the ship. A．help to lift heavy boxes B．deal with online orders C．get the ship ready for new passengers D．guide tourists around the ship 34．Who is fit for the job at City Museum? A．Jenny who knows well about local history. B．Lisa who has good Internet skills. C．David who knows the city quite well. D．Tom who is good at playing volleyball. 35．Where is the text most probably from? A．A shopping poster. B．A newspaper. C．A science report. D．A guidebook. 【答案】31．C 32．B 33．C 34．B 35．B 【导语】本文是四则来自游轮公司、快递公司、博物馆和小学的兼职工作招聘广告。 31．细节理解题。根据第二段“If you know the area around the city quite well and enjoy traveling around, come and help us. (如果你熟知城市周边，喜欢四处旅行，就来帮助我们吧。)”可知，喜欢四处旅行的人可以去快递公司兼职。故选C。 32．细节理解题。根据第三段“If you are interested, call the manager Mr. Jack Green (012-4753219). (如果你有兴趣，打电话给经理杰克格林先生（012-4753219）。)”可知，杰克格林先生会帮助你了解城市博物馆的工作。故选B。 33．细节理解题。根据第一段“When ships arrive, we get them cleaned and make sure they are ready for new passengers. (当游船到达时，我们会协助清扫，确保船只准备好迎接新乘客。)”可知，在游船上，你可以让船只准备好迎接新乘客。故选C。 34．细节理解题。根据第三段“While you don’t have to know about local history, we do expect you to put your Internet skills to good use! (你不必了解当地历史，我们十分期待你将你的互联网技能付诸实践！)”可知，城市博物馆需要会互联网技能的员工。故选B。 35．推理判断题。根据标题“PART-TIME JOBS (兼职工作)”结合全文可知，本文是四则来自游轮公司、快递公司、博物馆和小学的兼职工作招聘广告，应是源自报纸的招聘广告栏。故选B。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：本套【湖北专用】《同步单元AB卷》紧扣《英语 基础模块3》（高教版2023修订版）教材，以教材单元为基准精准覆盖核心考点，并紧密贴合湖北省真题题型。A卷为考点梳理卷，侧重考点分层突破；B卷为单元测试卷，强化综合能力检测，助力师生高效把握区域教学重点，提升应试能力与知识应用水平。 本卷是Unit 4 Customer Service的考点梳理卷，主要考查单词拼写、语法选择填空、词组翻译、阅读理解和情景交际。 Unit 4 Customer Service A卷·考点梳理卷 考试时间：40分钟 满分：100分 班级 姓名 学号 成绩 【考点一：单词拼写】 1． Where is your equipment? I need to (检查) it. (汉语提示填空) 2．Sometimes, someone calls you at an (不方便) time. (汉语提示填空) 3．When it comes to the spirit of craftsmanship, people tend to think of the quality of (耐心). (汉语提示填空) 4．I sometimes (道歉) for being late for school. (汉语提示填空) 5．Most of the time, we often make (诺言) to other people, but seldom keep them. 【考点二：单项选择（状语从句）】 单项选择 6-20题 （每小题3分，共45分） 6．I really don’t know if she ________ it when she ________. A．finds; arrives B．finds; will arrive C．will find; will arrive D．will find; arrives 7．The room is ________ dirty ________ we don’t want to stay here. A．so; that B．such; that C．so; as D．as; as 8．You can borrow the car ________ you promise not to damage it. A．in that B．when C．as if D．as long as 9．________ we continue to pull together, we’ll keep winning the game. A．Even if B．As long as C．As soon as D．Unless 10．—Your picture is wonderful!    — I worked for 8 hours ____ I finished it. A．when B．before C．while D．after 11．— Did you call Michael back? — I didn’t need to ________ I’ll see him tomorrow. A．unless B．because C．when D．though 12．— Will your younger cousin go for a picnic this Children’s Day? — If I don’t go, ________. A．so does he B．so will he C．neither does he D．neither will he 13．Only when ________ his homework ________ to play with his friends. A．has he finished; is he allowed B．he has finished; is he allowed C．has he finished; he is allowed D．he has finished; he is allowed 14．— The passage is quite hard to understand, isn’t it? — Yes, ________ it’s very short and there are no new words in it. A．so B．and C．because D．though 15．— Mike wants to know if ________ a picnic tomorrow. — Yes. But if it ________, we’ll visit the museum instead. A．you have; will rain B．you will have; will rain C．you will have; rains D．will you have; rains 16．—Good morning, ________ May I help you? —I’d like to book a non-smoking double room from October 2nd to 5th, please. My name is Tom Wilson. A．United Air Lines. B．New Century Trading Company. C．Garden Hotel Room Reservation. D．Times Department Store Customer Service. 17．— Hello, Ella! How is it going with your internship? — Hi, Mr. Li. ________ I’ve finished the pre-service training. Now, I’m a confident receptionist. A．No, thanks. B．So far, so good. C．Please don’t say so. D．It’s not so good. 18．—I want to complain about the poor service of your restaurant. —________ A．Look out. B．I apologize for that sincerely. C．Of course, if you wish. D．Are you OK? 19．— Hi, My name is Lisa Wang. I would like to file a complaint of the poor service of your hotel. — ______ Could you tell me exactly what it is all about? A．Thank you for your attention. B．I promise you that will not repeat. C．I am sorry to hear that. D．Sorry, I cannot help you! 20．—Hello, Room Service Centre. _________? —Yes. The room needs cleaning. A．How are you B．What happened C．Can I help you D．What’s the matter 【考点三：词组翻译】 词组翻译21-30题（每小题3分，共30分） 21. 商务文化 22. 会议准备 23. 准时参会 24. 谈判压力 25. 预约安排 26. business meetings 27. proposal copies 28. decision - making 29. personal information 30. trust and patience 【考点四：阅读理解】 阅读理解31-35题（每小题3分，共15分） PART-TIME JOBS Cruise Ship Our company is important to tourism because it provides fun trips worldwide. When ships arrive, we get them cleaned and make sure they are ready for new passengers. Want to have a try? Come and see Ms. Lori Lee for more information. Delivery Company If you know the area around the city quite well and enjoy traveling around, come and help us. Our cars provide a fast service for online orders. You will sometimes have to help the driver lift heavy boxes. Are you interested? Visit us at No. 25 East Street and talk to Ms. Jones Stevens. City Museum While you don’t have to know about local history, we do expect you to put your Internet skills to good use! Find out interesting facts about the objects on show, which you can then pass on to kids and their parents as you guide them around the building If you are interested, call the manager Mr. Jack Green (012-4753219). Primary School We encourage secondary school students to work in our classes, reading to the youngest children and helping older ones with math problems. If you are good at sport, why not help to teach our junior basketball team what you know? Call Mr. Kevin Smith (012-3456328) for more information. Our website: http://www.riversideprimary.com. 31．If you enjoy traveling around, where can you go for a part-time job? A．Cruise Ship. B．Primary School. C．Delivery Company. D．City Museum. 32．Who will help you know more about the job at City Museum? A．Ms. Lori Lee. B．Mr. Jack Green. C．Mr. Kevin Smith. D．Ms. Jones Stevens. 33．You can ___________on the ship. A．help to lift heavy boxes B．deal with online orders C．get the ship ready for new passengers D．guide tourists around the ship 34．Who is fit for the job at City Museum? A．Jenny who knows well about local history. B．Lisa who has good Internet skills. C．David who knows the city quite well. D．Tom who is good at playing volleyball. 35．Where is the text most probably from? A．A shopping poster. B．A newspaper. C．A science report. D．A guidebook. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$