Unit 4 Customer Service（B卷·单元测试卷）-《英语 基础模块3》（高教版2023版）《同步单元AB卷》（原卷版+解析版）

编写说明：本套【湖北专用】《同步单元AB卷》紧扣《英语 基础模块3》（高教版2023修订版）教材，以教材单元为基准精准覆盖核心考点，并紧密贴合湖北省真题题型。A卷为考点梳理卷，侧重考点分层突破；B卷为单元测试卷，强化综合能力检测，助力师生高效把握区域教学重点，提升应试能力与知识应用水平。 本卷是Unit 4 Customer Service的单元测试卷，主要考查语音、语法填空、阅读、情景交际。 Unit 4 Customer Service B卷·单元测试卷 考试时间：40分钟 满分：100分 班级 姓名 学号 成绩 一、单项选择（共15小题，每题3分，共45分） 1．She was so angry at ________ he was doing ________ she walked out without a word. A．what; that B．that; what C．what; what D．that; that 2．Many of my classmates have lived in Shijiazhuang ________ they were born. A．for B．since C．when D．before 3．You’ll lose marks in the exam ______ you improve your handwriting. A．if B．unless C．because D．when 4．It is 73 years __________ our new China was built. A．before B．after C．since D．when 5．________ we have tried our best, we still lost the business. A．Even B．Unless C．However D．Though 6．We will have no water to drink ________ we don’t protect the earth. A．until B．before C．though D．if 7．I can lend my bike to you ________ you promise to take good care of it. A．though B．if C．until D．unless 8．If you want to visit the Palace Museum, I ________ tickets for you tomorrow. A．will book B．booked C．have booked D．was booking 9．________you can use your dictionary, you will learn English better. A．If B．Unless C．Though D．Before 10．— The weather report says that it ________ tomorrow in most parts of Anshun city. — If it ________, the school sports meet will be canceled. A．will rain; will rain B．will rain; rains C．rains; will rain D．rains; rains 11．—This is Kaisy. I’m in charge of customer service. — —Me too. A．Hello, see you later! B．Hello, nice to meet you! C．How are you going? D．Sorry, I didn’t catch your name. 12．— I prefer a computer made in your company, but I may need some more information about the product. —________. A．Thank you B．It’s a pleasure C．You are welcome D．At your service 13．—Excuse me, can you give me some water? The cup is empty. —________ A．Go ahead. B．My pleasure C．At your service D．You’d better not. 14．—What do you think of Town Cinema? —________. It's cheaper than other cinemas and it has the friendliest service. A．Pretty good B．Just so­so C．I am fine D．Enjoy yourself 15．—_______________. —We are really sorry for the trouble we made. We will improve our service. A．I'm afraid the table is not tidy enough B．I really enjoy the coffee in your cafe C．Thank you for your excellent service. D．I want to book a table in your cafe 二、阅读理解（共两篇，每篇5道小题，每小题3分，共30分） （一） In 1987, a small company named Huawei was started in Shenzhen. After more than 30 years of development, the company has now beaten Apple and become the world’s second largest maker of smartphones behind Korea’s Samsung. It has also become the world’s largest supplier (供应商) of 5G. But recently, Huawei faced some difficulties. The U. S. government ordered a ban (禁令) on its sales in America. American officials said Huawei gave information that it collected to the Chinese government. At the same time, the U.S. government planned to stop selling parts and services to Huawei, which was believed that Huawei’s business would be hurt. “We have never received such a request from the Chinese Government and we have never tried to get into other systems to collect information,” Ren Zhengfei, Huawei’s founder and president said. “The ban from the U.S. would have little effect on our company. Huawei has enough ability to deal with the problems,” Ren added. In an interview several years ago, Ren Zhengfei said, “I started Huawei with only £4,000 at the beginning, but now it has become a $100 billion company. The experience was not as romantic (浪漫的) as you imagine.” Facing the ban of the U. S., Huawei is growing. Huawei’s smartphone sales around the world rose 50 percent compared with a year earlier in the first three months of 2019. At the same time, sales from both Samsung and Apple fell. So far, Huawei has grown into the world’s largest telecommunication equipment (电信设备) supplier, selling in 170 countries. It may beat Samsung as the largest smartphone maker in the near future. 根据短文内容，选择最佳选项。 16．Where was a small company named Huawei built in 1987? A．Guangzhou. B．Shenzhen. C．Shanghai. D．Beijing. 17．Which company is the largest smartphone supplier of 5G in the world? A．Apple. B．Samsung. C．Huawei. D．Nokia. 18．Why did the U. S. order a ban on Huawei? A．Huawei’s sales in America were growing faster than Apple. B．Huawei refused to supply services to the U.S. government. C．They didn’t want Apple to sell parts and services to Huawei. D．They thought Huawei collected information for the Chinese government. 19．Huawei has become a ________ company. A．£4,000 B．£40,000 C．$100 billion D．$100 billions 20．What does the writer want to tell in the last paragraph? A．Huawei will grow slowly. B．Huawei is full of hope. C．Huawei’s sales will be doubled. D．Huawei is the largestsmartphone maker. （二） Japan is very serious about robotics (机器人技术). If the droids are going to fit in, they probably need to learn the Japanese custom of serving tea. Fortunately, researchers at the University of Tokyo are exploring just that. In a show this week, a humanoid (有人特点的) with camera eyes made by Kawada Industries Inc. poured tea from a bottle into a cup. Then another robot on wheels delivered the cup of tea in an experimental room that has sensors embedded in the floor and sofa as well as cameras on the ceiling, to simulate (模仿) life with robot technology. “A human being may be faster, but you’d have to say ‘Thank you.’ ”said University of Tokyo professor Tomomasa Sato. “That’s the best part about a robot. You don’t have to feel bad about asking it to do things.” Sato believes Japan, a rapidly aging society where more than a fifth of the population is 65 or older, will lead the world in designing robots to care for the elderly, sick and bedridden (卧床不起的). Already, monitoring technologies, such as sensors that automatically turn on lights when people enter a room, are becoming widespread in Japan. The walking, child -size Asimo from Honda Motor Co. greets people at show-rooms. NEC Corp. has developed a smaller companion robot-on-wheels called Papero. A seal robot available since 2004 can entertain the elderly and others in need of fuzzy companionship. Sato says his experimental room is raising awareness about privacy questions that may arise when electronic devices (设备) monitor a person’s movements down to the smallest detail. On the bright side, the tea-pouring humanoid has been programmed to do the dishes. 21．What is the best title of this passage? A．“Thank You” Will Never Be Needed in Japan B．Monitoring Technologies Are Widespread in Japan C．Robot Is Designed to Care for the Elderly D．Robot technologies are widespread in Japanese daily life 22．The underlined word “embedded” in the first paragraph probably means ________. A．fixed B．established C．settled D．rooted 23．According to Professor Sato, ________. A．the robot serves tea much faster than a human being B．the robot does anything like human beings C．tea-serving robot helps to form laziness of the aging society D．tea -serving robot doesn’t need any reward for the service 24．Which of the following statements is NOT true? A．A robot can imitate people to complete complicated tasks. B．A robot has been programmed to clean the dishes. C．All the problems in the aging society can be solved by robots. D．The number of aging people is increasing rapidly in Japan. 25．We can infer from the passage that________. A．people are afraid of being monitored by robots B．the technology of robots has been highlighted in Japan C．robots can completely take the place of human beings D．people’s privacy should be strictly protected 三、翻译（共10小题，26-30每小题2分，31-35每小题3分，共25分） 26. 电池投诉 27. 真诚道歉 28. 延迟配送 29. 减少损失 30. 商务礼仪 31. sports watch 32. due to 33. in charge of 34. make sure 35. cause loss to 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：本套【湖北专用】《同步单元AB卷》紧扣《英语 基础模块3》（高教版2023修订版）教材，以教材单元为基准精准覆盖核心考点，并紧密贴合湖北省真题题型。A卷为考点梳理卷，侧重考点分层突破；B卷为单元测试卷，强化综合能力检测，助力师生高效把握区域教学重点，提升应试能力与知识应用水平。 本卷是Unit 4 Customer Service的单元测试卷，主要考查语音、语法填空、阅读、情景交际。 Unit 4 Customer Service B卷·单元测试卷 考试时间：40分钟 满分：100分 班级 姓名 学号 成绩 一、单项选择（共15小题，每题3分，共45分） 1．She was so angry at ________ he was doing ________ she walked out without a word. A．what; that B．that; what C．what; what D．that; that 【答案】A 【详解】考查宾语从句和结果状语从句。句意：她对于他正在做的事情是如此生气以至于她一言不发地走出去了。第一空，分析句子可知，“... he was doing”是介词at的宾语从句，缺少的引导词作从句的宾语，因此应使用what；第二空，如此生气以至于走出去了，为so ... that ...引导的结果状语从句，缺少引导词that。故选A。 2．Many of my classmates have lived in Shijiazhuang ________ they were born. A．for B．since C．when D．before 【答案】B 【详解】考查状从连词。句意：我的许多同学从出生起就住在石家庄。A. for为了，后接一段时间，常与完成时连用；B. since自从，后接时间点或从句，常与完成时连用；C. when当……时，引导时间状语从句；D. before在……之前。句中“have lived”是现在完成时，“they were born”是一个时间点（出生时），“since+从句”可与现在完成时连用，强调动作从过去某一时间开始持续到现在，符合语境。故选B。 3．You’ll lose marks in the exam ______ you improve your handwriting. A．if B．unless C．because D．when 【答案】B 【详解】考查连词和条件状语从句。句意：除非你改善你的书写，否则你会在考试中丢分。A. if如果；B. unless除非；C. because因为；D. when当……时候。空后是空前句子的条件，空处缺少引导词且译为“除非”，故用unless引导条件状语从句。故选B。 4．It is 73 years __________ our new China was built. A．before B．after C．since D．when 【答案】C 【详解】考查时间状语从句连词辨析。句意：自我们新中国成立以来，已经过去了 73 年。A. before在……之前；B.after在……之后；C. since自……以来；D. when当……时候。分析句子可知，空处前使用一般现在时，空处后使用一般过去时，是考查固定句型“It is + 时间段 + since + 一般过去时句子”，表示“从过去某个事件发生到现在，已过去多长时间”。此处应用since引导时间状语从句。故选C。 5．________ we have tried our best, we still lost the business. A．Even B．Unless C．However D．Though 【答案】D 【详解】考查状从连词。句意：尽管我们已经尽了最大努力，但还是失去了这笔生意。A. Even甚至；B. Unless除非；C. However无论怎样；D. Though尽管。根据“we have tried our best”和“we still lost the business”可知，前后句之间为转折关系，且此处表示“尽管”，应用though引导让步状语从句。故选D。 6．We will have no water to drink ________ we don’t protect the earth. A．until B．before C．though D．if 【答案】D 【详解】考查连词。句意：如果我们不保护地球，我们将没有水可以喝。分析句子可知，横线前后的主从句是条件关系，如果从句的动作发生，就会产生主句的结果，所以应是if。故选D。 7．I can lend my bike to you ________ you promise to take good care of it. A．though B．if C．until D．unless 【答案】B 【详解】考查连词辨析。句意：如果你承诺照顾好它，我可以把我的自行车借给你。A. though虽然；B. if如果；C. until直到；D. unless除非。分析句子可知，横线前后的句子是条件关系，表示在满足从句的条件下（你承诺照顾好它），主句的动作就可以发生（我可以把我的自行车借给你）。所以应是if引导条件状语从句。故选B。 8．If you want to visit the Palace Museum, I ________ tickets for you tomorrow. A．will book B．booked C．have booked D．was booking 【答案】A 【详解】考查时态。句意：如果你想要参观故宫博物院，我明天将会给你订票。句中if引导的是条件状语从句，从句中使用一般现在时，主句应用一般将来时（will do）。故选A。 9．________you can use your dictionary, you will learn English better. A．If B．Unless C．Though D．Before 【答案】A 【详解】考查连词辨析。句意：如果你能使用字典，你会学英语学得更好。A.If如果；B.Unless除非；C. Though虽然；D. Before在……之前。根据“…you can use your dictionary, you will learn English better.”可知，此处空后为条件，且为肯定条件，使用 if引导条件状语从句，故选A。 10．— The weather report says that it ________ tomorrow in most parts of Anshun city. — If it ________, the school sports meet will be canceled. A．will rain; will rain B．will rain; rains C．rains; will rain D．rains; rains 【答案】B 【详解】考查时态。句意：——天气预报说明天安顺大部分地区会下雨。——如果下雨，学校体育运动将会取消。第一空处，“that it ... tomorrow in most parts of Anshun city”为宾语从句，主句时态是一般现在时（says），从句时态根据tomorrow判断，从句的时态为一般将来时（will rain）；第二空处，if引导的是条件状语从句，遵循“主将从现”原则，因为主句是一般将来时（ will be canceled），if引导的从句用一般现在时（rains）。故选B。 11．—This is Kaisy. I’m in charge of customer service. — —Me too. A．Hello, see you later! B．Hello, nice to meet you! C．How are you going? D．Sorry, I didn’t catch your name. 【答案】B 【详解】考查情景交际。句意：—我是Kaisy。我负责客户服务。—你好，很高兴见到你。—我也是。A. Hello, see you later!你好，待会儿见！B. Hello, nice to meet you!你好，很高兴见到你！C. How are you going?你好吗？D. Sorry, I didn’t catch your name.抱歉，我没听清你的名字。根据“This is Kaisy. (这是Kaisy)”可知，这是初次见面，通常打招呼的句型是“Nice to meet you! (很高兴见到你！)”。故选B。 12．— I prefer a computer made in your company, but I may need some more information about the product. —________. A．Thank you B．It’s a pleasure C．You are welcome D．At your service 【答案】D 【详解】考查情景交际。句意：—我更喜欢贵公司生产的电脑，但我可能需要更多关于该产品的信息。—随时为您效劳。A. Thank you谢谢；B. It’s a pleasure这是我的荣幸；C. You are welcome不客气；D. At your service随时为您效劳。根据“but I may need some more information about the product.”可知，此处应是表示愿意为顾客提供帮助，选项D符合语境。故选D。 13．—Excuse me, can you give me some water? The cup is empty. —________ A．Go ahead. B．My pleasure C．At your service D．You’d better not. 【答案】C 【详解】句意：——打扰一下，能给我些水吗？杯子是空的。——愿意为您效劳。 考查情景交际。Go ahead开始；My pleasure我很荣幸；At your service愿意为您效劳； You’ d better not.你最好不要。根据前文要求提供些水，结合选项可知此处应该说“愿意为您效劳”符合语境。故选C。 14．—What do you think of Town Cinema? —________. It's cheaper than other cinemas and it has the friendliest service. A．Pretty good B．Just so­so C．I am fine D．Enjoy yourself 【答案】A 【详解】考查情景交际。句意为“你认为城镇影院怎么样？”“________。它比其他影院便宜，并且服务也是最好的。”Pretty good非常好；Just so­so一般般；I am fine我很好；Enjoy yourself祝你玩得开心。根据答语后句可知表示评价好。故选A。 15．—_______________. —We are really sorry for the trouble we made. We will improve our service. A．I'm afraid the table is not tidy enough B．I really enjoy the coffee in your cafe C．Thank you for your excellent service. D．I want to book a table in your cafe 【答案】A 【详解】句意：——恐怕桌子不够干净。——很抱歉给您带来这么多麻烦，我们会改善服务的。 考查情景交际。I'm afraid the table is not tidy enough恐怕桌子不够干净；I really enjoy the coffee in your café我真的很喜欢你咖啡店的咖啡；Thank you for your excellent service谢谢你优质的服务；I want to book a table in your café我想在你的咖啡店预定一桌。根据“really sorry for the trouble we made”回答在为麻烦表达歉意，可知此处在抱怨，A选项“the table is not tidy enough桌子不够干净”符合。故选A。 二、阅读理解（共两篇，每篇5道小题，每小题3分，共30分） （一） In 1987, a small company named Huawei was started in Shenzhen. After more than 30 years of development, the company has now beaten Apple and become the world’s second largest maker of smartphones behind Korea’s Samsung. It has also become the world’s largest supplier (供应商) of 5G. But recently, Huawei faced some difficulties. The U. S. government ordered a ban (禁令) on its sales in America. American officials said Huawei gave information that it collected to the Chinese government. At the same time, the U.S. government planned to stop selling parts and services to Huawei, which was believed that Huawei’s business would be hurt. “We have never received such a request from the Chinese Government and we have never tried to get into other systems to collect information,” Ren Zhengfei, Huawei’s founder and president said. “The ban from the U.S. would have little effect on our company. Huawei has enough ability to deal with the problems,” Ren added. In an interview several years ago, Ren Zhengfei said, “I started Huawei with only £4,000 at the beginning, but now it has become a $100 billion company. The experience was not as romantic (浪漫的) as you imagine.” Facing the ban of the U. S., Huawei is growing. Huawei’s smartphone sales around the world rose 50 percent compared with a year earlier in the first three months of 2019. At the same time, sales from both Samsung and Apple fell. So far, Huawei has grown into the world’s largest telecommunication equipment (电信设备) supplier, selling in 170 countries. It may beat Samsung as the largest smartphone maker in the near future. 根据短文内容，选择最佳选项。 16．Where was a small company named Huawei built in 1987? A．Guangzhou. B．Shenzhen. C．Shanghai. D．Beijing. 17．Which company is the largest smartphone supplier of 5G in the world? A．Apple. B．Samsung. C．Huawei. D．Nokia. 18．Why did the U. S. order a ban on Huawei? A．Huawei’s sales in America were growing faster than Apple. B．Huawei refused to supply services to the U.S. government. C．They didn’t want Apple to sell parts and services to Huawei. D．They thought Huawei collected information for the Chinese government. 19．Huawei has become a ________ company. A．£4,000 B．£40,000 C．$100 billion D．$100 billions 20．What does the writer want to tell in the last paragraph? A．Huawei will grow slowly. B．Huawei is full of hope. C．Huawei’s sales will be doubled. D．Huawei is the largestsmartphone maker. 【答案】16．B 17．C 18．D 19．C 20．B 【导语】这是一篇说明文。本文主要讲述了华为公司的成长历程。该公司现已击败苹果，成为全球第二大智能手机制造商，它可能在不久的将来击败三星成为最大的智能手机制造商。 16．细节理解题。根据第一段中“In 1987, a small company named Huawei was started in Shenzhen. (1987年，一家名为华为的小公司在深圳创立。)”可知，1987年，一家名为华为的小公司在深圳创立。故选B。 17．细节理解题。根据第一段中“It has also become the world’s largest supplier of 5G. (它也已成为全球最大的5G供应商。)”可知，华为是全球最大的5G智能手机供应商。故选C。 18．细节理解题。根据第二段中“American officials said Huawei gave information that it collected to the Chinese government. (美国官员称，华为将其收集到的信息提供给了中国政府。)”可知，美国对华为下禁止令是因为他们认为华为在为中国政府收集信息。故选D。 19．细节理解题。根据第四段中“but now it has become a $100 billion company. (但如今它已成为一家市值达千亿美元的公司。)”可知，华为已成为一家市值达千亿美元的公司。故选C。 20．主旨大意题。根据最后一段中“Facing the ban of the U. S., Huawei is growing. (面对美国的禁令，华为仍在发展壮大。)”和“It may beat Samsung as the largest smartphone maker in the near future. (在不久的将来，它可能会击败三星，成为最大的智能手机制造商。)”可知，华为的未来是充满希望的，选项B“Huawei is full of hope. (华为充满希望。)”符合题意。故选B。 （二） Japan is very serious about robotics (机器人技术). If the droids are going to fit in, they probably need to learn the Japanese custom of serving tea. Fortunately, researchers at the University of Tokyo are exploring just that. In a show this week, a humanoid (有人特点的) with camera eyes made by Kawada Industries Inc. poured tea from a bottle into a cup. Then another robot on wheels delivered the cup of tea in an experimental room that has sensors embedded in the floor and sofa as well as cameras on the ceiling, to simulate (模仿) life with robot technology. “A human being may be faster, but you’d have to say ‘Thank you.’ ”said University of Tokyo professor Tomomasa Sato. “That’s the best part about a robot. You don’t have to feel bad about asking it to do things.” Sato believes Japan, a rapidly aging society where more than a fifth of the population is 65 or older, will lead the world in designing robots to care for the elderly, sick and bedridden (卧床不起的). Already, monitoring technologies, such as sensors that automatically turn on lights when people enter a room, are becoming widespread in Japan. The walking, child -size Asimo from Honda Motor Co. greets people at show-rooms. NEC Corp. has developed a smaller companion robot-on-wheels called Papero. A seal robot available since 2004 can entertain the elderly and others in need of fuzzy companionship. Sato says his experimental room is raising awareness about privacy questions that may arise when electronic devices (设备) monitor a person’s movements down to the smallest detail. On the bright side, the tea-pouring humanoid has been programmed to do the dishes. 21．What is the best title of this passage? A．“Thank You” Will Never Be Needed in Japan B．Monitoring Technologies Are Widespread in Japan C．Robot Is Designed to Care for the Elderly D．Robot technologies are widespread in Japanese daily life 22．The underlined word “embedded” in the first paragraph probably means ________. A．fixed B．established C．settled D．rooted 23．According to Professor Sato, ________. A．the robot serves tea much faster than a human being B．the robot does anything like human beings C．tea-serving robot helps to form laziness of the aging society D．tea -serving robot doesn’t need any reward for the service 24．Which of the following statements is NOT true? A．A robot can imitate people to complete complicated tasks. B．A robot has been programmed to clean the dishes. C．All the problems in the aging society can be solved by robots. D．The number of aging people is increasing rapidly in Japan. 25．We can infer from the passage that________. A．people are afraid of being monitored by robots B．the technology of robots has been highlighted in Japan C．robots can completely take the place of human beings D．people’s privacy should be strictly protected 【答案】21．D 22．A 23．D 24．C 25．B 【导语】本文是一篇说明文。主要介绍了在日本，机器人被广泛使用，可以倒茶，也可以照顾老人，陪人娱乐，机器人受到广泛的欢迎。 21．主旨大意题。根据第一段“Japan is very serious about robotics (机器人技术). (日本人对机器人技术十分严肃。)”及全文内容可知，本文主要介绍机器人技术在日本的广泛应用，特别是用于日常生活。故选D。 22．词句猜测题。根据第一段“Then another robot on wheels delivered the cup of tea in an experimental room that has sensors embedded in the floor and sofa as well as cameras on the ceiling, to simulate (模仿) life with robot technology. (然后另一个带轮子的机器人在实验室里传送茶水，实验室的地板和沙发上……有传感器，天花板上也有摄像头，用于模仿有机器人技术的生活状态。)”可知，传感器是根据实验需要，安装在实验室的地板和沙发上，划线词“embedded”应是指“安装，嵌入”。故选A。 23．细节理解题。根据第二段“A human being may be faster, but you’d have to say ‘Thank you.’ (人的动作可能快一点，但你不必说“谢谢”。)”可知，人类在享受了机器人的服务后，不必感谢，机器人无需回报。故选D。 24．细节理解题。根据第五段“NEC Corp. has developed a smaller companion robot-on-wheels called Papero. A seal robot available since 2004 can entertain the elderly and others in need of fuzzy companionship. (NEC公司改进了更小型的陪伴型轮式机器人，起名Papero。自2004年起可使用的心理治愈机器人，在不明确陪伴的需求下，能为老人和其他人提供娱乐。)”可知，目前机器人可以解决老龄化社会的一些陪伴问题。选项C“All the problems in the aging society can be solved by robots. (老龄化社会的所有问题都能被机器人解决。)说法过于绝对，与原文不符。故选C。 25．推理判断题。根据第一段“Japan is very serious about robotics (机器人技术). (日本在机器人技术方面极为重视。)”可知，日本十分重视机器人技术。故选B。 三、翻译（共10小题，26-30每小题2分，31-35每小题3分，共25分） 26. 电池投诉 27. 真诚道歉 28. 延迟配送 29. 减少损失 30. 商务礼仪 31. sports watch 32. due to 33. in charge of 34. make sure 35. cause loss to 【答案】26. battery complaint 27. sincere apology 28. delayed delivery 29. reduce loss 30. business etiquette 31. 运动手表 32. 由于；因为 33. 负责…… 34. 确保；确定 35. 给……造成损失 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$