第12讲 投诉信（专项训练）（天津专用）2026年高考英语一轮复习讲练测

第12讲 投诉信 目录 01 投诉信常用表达 02 投诉信常用句型 03 投诉信示例仿写 04 真题模拟融合练 投诉信常用表达 汉译 英文表达 失望的 disappointed 令人失望的 disappointing 不满意的 dissatisfied 不能令人满意的 unsatisfactory 标准；水平 standard 损害赔偿金 damages 质量 quality 解决 settle/ solve 服务 service 顾客 customer v. 投诉 (complaint n.) complain 包裹 package 认真对待某事 take sth. seriously 弥补；补偿 make up for 处理；应对 deal/ cope with 正式向某人道歉 make a formal apology to sb. 更糟糕的是 worse still 投诉信常用句型 （一）补全句子 1. I'm writing to draw your attention to the fact that the river through our city has been heavily polluted. 我写信是想让你们注意到流经我们城市的这条河已经被严重污染了。 2. I'm writing to complain about the quality of the TV set I bought last month. 我写信是要投诉我上个月买的电视机的质量问题。 3. Personally, it's time your service should be improved to live up to customers’ expectations. 依我看，现在是你们改进服务以满足顾客期望的时候了。 4. It would be appreciated if you could take my complaint seriously. 如果您能认真对待我的投诉，我将不胜感激。 （二）翻译句子 1.我写信是为了投诉你们服务员的糟糕服务。 I'm writing to make a complaint about the poor service of your waiters. 2.我希望以上情况能尽快改进。 I hope that the above situation will be improved as soon as possible. 3.我想让您注意你们的产品质量。 I would like to draw your attention to the quality of your products. 4.如果你们愿对损失作出补偿，我们将十分感谢。 We will appreciate your willingness to make up for the loss. 投诉信示例仿写 1. 示例 假定你是李华，最近在某英文购物网站上购买了一些英文图书，但图书出现了一些质量问题。请你给网站写一封投诉信，内容包括： 1.写信的目的； 2.投诉内容； 3.要求全额退款（a full refund），对方承担邮费。 注意： 1.写作词数应为100左右； 2.可以适当增加细节，以使行文连贯。 【审题思考】 1.写作任务：因图书质量问题给某英文购物网站写投诉信。 2.写作要素：(1)写信的目的；(2)投诉内容；(3)你的要求。 3.细节丰满：构思投诉内容，比如印刷质量不好、缺页等。 【布局思路】 [行文思路] 第一段：明确写信目的，表明投诉的内容。 第二段：提出要求。 第三段：希望对方考虑。 [中文内容] 我写信是为了投诉我最近从你们网站上买的书。这些书的印刷质量有问题，其中大多数字母都没有印清楚。更糟糕的是，每本书都少了很多页，这让我无法理解这些书。 现在我要求全额退款。此外，你们店应该为我寄回的书支付邮费。 感谢您的考虑。 【高分范文】 Dear Sir or Madam, I’m writing to complain about the books I recently purchased from your website. There is something wrong with the print quality of the books, in which most of the letters are not clearly printed. Worse still, there are many pages missing in every book, which makes it impossible for me to make sense of the books. Now I demand a full refund. Also, your store is supposed to pay the postage for the books I’ll send back. Thank you for your consideration. Yours sincerely, Li Hua 2. 写作实操 假定你是李华，你于上周日乘坐102路公交车，该公交车司机的不文明行为让乘客们很愤怒。于是你向公交车公司写一封投诉信，内容包括： 1.投诉司机的不文明行为； 2.希望尽快查清此事。 注意： 1.写作词数应为100左右； 2.可以适当增加细节，以使行文连贯。 【审题思考】 1.写作任务：向公交车公司投诉公交车司机的不文明行为。 2.写作要素：(1)投诉司机的不文明行为；(2)希望尽快查清此事。 3.细节丰满：(1)开头介绍下自己，表明写信目的；(2)构思司机的不文明行为，比如大声讲话、开车太快、不顾及乘客的安危等。 【写作实践】 Dear Sir or Madam, I am Li Hua. I am writing to complain about one bus driver's improper and rude behaviors. Last Sunday, I was taking the No. 102 bus, whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers asked him to concentrate on driving, but he didn't pay any attention and drove even faster. The driver didn’t keep the passengers’ safety in mind at all. I sincerely hope you can investigate this incident and take proper measures to prevent such an incident happening again. Sincerely yours, Li Hua 3. 仿写演练 假定你是李华，正在英国学习。上个月你在网站上订购了一份报纸，商家没有按时发货，而且你收到报纸后，发现缺了3页。请你就此给商家写一封投诉信，要求道歉并重新寄送。 注意： 1.写作词数应为100左右； 2.可以适当增加细节，以使行文连贯。 Dear Sir or Madam, ____________________________________________________________________________________________________________________________________________________________________________ ______________________________________________________________________________________ Yours, Li Hua 【高分范文】 Dear Sir or Madam, I couldn’t feel more annoyed about your service when receiving the newspaper,you had posted, so I’m writing to make a complaint. Last month I purchased a newspaper from your website. But it was delivered so late that I didn't receive the newspaper on time. Moreover, what made me shocked was that three pages of the newspaper were missing. I think you should apologize to me and send another one. I hope you can take my complaint seriously to avoid damaging your reputation and image. Looking forward to your early reply. Yours, Li Hua 真题模拟融合练 1．（2025·四川乐山·三模）假定你是李华，上周在某英文网购平台上购买了一支电子点读笔，收到后发现存在质量问题。请你给网店客服写一封投诉信，内容包括： 1.描述问题； 2.提出诉求。 参考词汇：网购平台：（E-commerce）platform 电子点读笔： E-reading pen（electronic reading pen） 注意： 1.写作词数应为80个左右； 2.请按如下格式在答题卡的相应位置作答。 To whom it may concern, I’m Li Hua, a disappointed customer. ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Looking forward to your timely reply. Yours sincerely, Li Hua 【答案】To whom it may concern, I’m Li Hua, a disappointed customer. Last week I bought an E-reading pen from your platform and soon found it has two problems. First, the pen screen has several scratches, as if it were a used item. Second, it frequently freezes when scanning the paper text, forcing me to restart it many times. Not only does this disturb my study, but it also wastes a lot of my time. Considering these issues, I request that you either replace this defective product with a brand-new one or offer a full refund. I believe this is a reasonable solution. Looking forward to your timely reply. Yours sincerely, Li Hua 【导语】本篇书面表达属于应用文。要求考生给网店客服写一封投诉信，描述上周在某英文网购平台上购买的电子点读笔存在质量问题，并提出诉求。 【详解】1.词汇积累 购买：buy→purchase 发现：find→discover 经常：frequently→often 好像：as if→as though 2.句式拓展 同义句替换 原句：Second, it frequently freezes when scanning the paper text, forcing me to restart it many times. 拓展句：Second, it frequently freezes when scanning the paper text, which forces me to restart it many times. 【点睛】【高分句型1】First, the pen screen has several scratches, as if it were a used item.(运用了as if 引导的方式状语从句) 【高分句型2】Not only does this disturb my study, but it also wastes a lot of my time. (运用了部分倒装句型) 2．（2025·黑龙江哈尔滨·三模）假定你是李华，你在网上购买了一本英文原著，《傲慢与偏见》 (Pride and Prejudice)，收到后发现存在书页缺失、印刷模糊等问题。请你给商家写一封投诉信，内容包括： 1.购买书籍的相关信息；2.存在的问题；3.提出你的诉求（如换货、退款等）。 注意：1.词数80左右； 2.可以适当增加细节，以使行文连贯。 Dear Sir/ Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Best regards, Li Hua 【答案】范文： Dear Sir/Madam, I am Li Hua, who recently purchased an English original book, Pride and Prejudice, from your online store on June 1st, with the order number 20240601001. However, when the book arrived, I found several problems. Some pages are missing, making the story incomplete. Besides, the printing is so blurred in many parts that it’s difficult for me to read. I am really disappointed. I hope you can either send me a replacement copy immediately or refund the full amount. I have attached photos of the issues for your reference. I’m looking forward to your prompt response. Best regards, Li Hua 【导语】本篇书面表达属于应用文。要求考生就自己购买的《傲慢与偏见》存在书页缺失、印刷模糊等问题给商家写一封投诉信。 【详解】1.词汇积累 购买：purchase→ buy 此外：besides→ what’s more 立即：immediately→ instantly 及时的：prompt→ timely 2.句式拓展 简单句变复合句 原句：Some pages are missing, making the story incomplete. 拓展句：Some pages are missing, which makes the story incomplete. 【点睛】【高分句型1】I am Li Hua, who recently purchased an English original book, Pride and Prejudice, from your online store on June 1st, with the order number 20240601001.（运用了who引导的定语从句） 【高分句型2】However, when the book arrived, I found several problems.（运用了when引导的时间状语从句） 3．（2025·陕西咸阳·模拟预测）假定你是李华，在澳大利亚悉尼参观时，你在某书店购买了一本有关中国历史文物的书，你发现有些英文说明与事实不符。请你向该出版社写一封投诉信，内容包括： 1. 说明存在的问题; 2. 给予可行的建议。 注意：1. 写作词数应为80左右; 2. 请按如下格式在答题卡的相应位置作答; 3. 参考词汇：文物 historic artefact。 Dear Sir or Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Looking forward to your favorable reply! Yours sincerely, Li Hua 【答案】Dear Sir or Madam, I am Li Hua, a Chinese boy who paid a visit to a bookstore and bought a book on Chinese historic artefacts the other day. I am writing to express my complaint about the mistakes in your book introducing the historic artefacts. It comes as a shock that some obvious errors in the introduction of Chinese historic artefacts are found in the book. The symbolic significance differs between Chinese and western dragons, but there exist incorrect interpretations of them in a Chinese painting. It is preferable to organize experts to review this book and correct the mistakes in the book. I hope you can take my appeal into consideration. Looking forward to your favorable reply! Yours sincerely, Li Hua 【导语】这是一篇应用文。在澳大利亚悉尼参观时，考生在某书店购买了一本有关中国历史文物的书，你发现有些英文说明与事实不符。请你向该出版社写一封投诉信 【详解】1.词汇积累： 表达：express→convey 震惊：shock→astonishment 购买：buy→purchase 希望：hope→wish 2.句式拓展： 同义句 原句：It comes as a shock that some obvious errors in the introduction of Chinese historic artefacts are found in the book. 拓展句：What shocks me is that there are some obvious errors in the introduction of Chinese historic artefacts in the book. 【点睛】【高分句型 1】I am Li Hua, a Chinese boy who paid a visit to a bookstore and bought a book on Chinese historic artefacts the other day.（运用了who 引导的定语从句） 【高分句型 2】I hope you can take my appeal into consideration.（运用了省略that的宾语从句） 4．（2025·河南开封·三模）假如你是李华，你去一家知名餐馆吃饭后，发现菜品并没有网上说的那么好，请你给餐馆老板李先生写一封邮件表达不满。主要内容包括： 1. 表达不满； 2. 希望餐馆有所改善。 注意： 1. 写作词数应为80左右； 2. 可以适当增加细节，以使行文连贯。 Dear Mr Li, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 【答案】Dear Mr Li, I’m Li Hua, a customer who recently dined at your esteemed restaurant. I’m writing to express my deep disappointment with the dining experience. Contrary to the glowing online reviews, the dishes I ordered fell far short of expectations. The flavors were bland, and the presentation lacked the finesse promised. I sincerely hope your restaurant can take this feedback seriously and make improvements to maintain its reputation. I look forward to a better dining experience in the future. Yours, Li Hua 【导语】本篇书面表达属于应用文。要求考生给餐馆老板李先生写一封邮件表达不满，因为你去一家知名餐馆吃饭后，发现菜品并没有网上说的那么好。 【详解】1.词汇积累 表达：express→extend 失望：disappointment→depression 名誉：reputation→fame 真诚：sincerely→heartfeltly 2.句式拓展 句型转换 原句：The flavors were bland, and the presentation lacked the finesse promised. 拓展句：Not only were the flavors bland, but also the presentation lacked the finesse promised. 【点睛】【高分句型1】I’m Li Hua, a customer who recently dined at your esteemed restaurant. (运用了who引导非限制性定语从句) 【高分句型2】I sincerely hope your restaurant can take this feedback seriously and make improvements to maintain its reputation. (运用了省略that的宾语从句) 5．（2024·山东滨州·二模）假如你是李华，最近从某国外网站购买一套英语书籍，迟迟未收到货物，与商家沟通无果，请写一篇投诉信提交至网站平台。内容包括： 1.投诉原因； 2.你的诉求。 注意： 1.写作词数 80左右； 2.请按如下格式在答题卡的相应位置作答。 Dear Sir/Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 【答案】Dear Sir/Madam, I am writing to express my dissatisfaction with a recent purchase from your website. I ordered a set of English books several weeks ago, but have yet to receive the items. I have repeatedly contacted the seller, but have received no satisfactory response. This delay has caused significant inconvenience and frustration. My primary concern is to receive the books as soon as possible. Additionally, I request a refund for the inconvenience caused by this delay. I hope you can investigate this matter promptly and resolve it to my satisfaction. Thank you for your attention to this matter. Yours, Li Hua 【导语】本篇书面表达属于应用文。李华最近从某国外网站购买一套英语书籍，迟迟未收到货物，与商家沟通无果。要求考生以李华的名义写一篇投诉信提交至网站平台。 【详解】1.词汇积累 不满：dissatisfaction → discontent 订购：order → place an order for 此外：additionally → in addition 解决：resolve → tackle 2.句式拓展 简单句变复合句 原句：Additionally, I request a refund for the inconvenience caused by this delay. 拓展句：Additionally, I request a refund for the inconvenience which was caused by this delay. 【点睛】[高分句型1] Additionally, I request a refund for the inconvenience caused by this delay. (运用了过去分词作后置定语) [高分句型2] I hope you can investigate this matter promptly and resolve it to my satisfaction. (运用了省略连接词that的宾语从句) 20 / 20 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 第12讲 投诉信 目录 01 投诉信常用表达 02 投诉信常用句型 03 投诉信示例仿写 04 真题模拟融合练 投诉信常用表达 汉译 英文表达 失望的 令人失望的 不满意的 不能令人满意的 标准；水平 损害赔偿金 质量 解决 服务 顾客 v. 投诉 (complaint n.) 包裹 认真对待某事 弥补；补偿 处理；应对 正式向某人道歉 更糟糕的是 投诉信常用句型 （一）补全句子 1. I'm writing to ________________________the fact that the river through our city has been heavily polluted. 我写信是想让你们注意到流经我们城市的这条河已经被严重污染了。 2. I'm writing to _______________________the quality of the TV set I bought last month. 我写信是要投诉我上个月买的电视机的质量问题。 3. Personally, it's time your service should be improved to _______________________________. 依我看，现在是你们改进服务以满足顾客期望的时候了。 4. It would be appreciated if you could _______________________________. 如果您能认真对待我的投诉，我将不胜感激。 （二）翻译句子 1.我写信是为了投诉你们服务员的糟糕服务。 ______________________________________________________________________________________ ______________________________________________________________________________________ 2.我希望以上情况能尽快改进。 ______________________________________________________________________________________ ______________________________________________________________________________________ 3.我想让您注意你们的产品质量。 ______________________________________________________________________________________ ______________________________________________________________________________________ 4.如果你们愿对损失作出补偿，我们将十分感谢。 ______________________________________________________________________________________ ______________________________________________________________________________________ 投诉信示例仿写 1. 示例 假定你是李华，最近在某英文购物网站上购买了一些英文图书，但图书出现了一些质量问题。请你给网站写一封投诉信，内容包括： 1.写信的目的； 2.投诉内容； 3.要求全额退款（a full refund），对方承担邮费。 注意： 1.写作词数应为100左右； 2.可以适当增加细节，以使行文连贯。 【审题思考】 1.写作任务：因图书质量问题给某英文购物网站写投诉信。 2.写作要素：(1)写信的目的；(2)投诉内容；(3)你的要求。 3.细节丰满：构思投诉内容，比如印刷质量不好、缺页等。 【布局思路】 [行文思路] 第一段：明确写信目的，表明投诉的内容。 第二段：提出要求。 第三段：希望对方考虑。 [中文内容] 我写信是为了投诉我最近从你们网站上买的书。这些书的印刷质量有问题，其中大多数字母都没有印清楚。更糟糕的是，每本书都少了很多页，这让我无法理解这些书。 现在我要求全额退款。此外，你们店应该为我寄回的书支付邮费。 感谢您的考虑。 【高分范文】 Dear Sir or Madam, I’m writing to complain about the books I recently purchased from your website. There is something wrong with the print quality of the books, in which most of the letters are not clearly printed. Worse still, there are many pages missing in every book, which makes it impossible for me to make sense of the books. Now I demand a full refund. Also, your store is supposed to pay the postage for the books I’ll send back. Thank you for your consideration. Yours sincerely, Li Hua 2. 写作实操 假定你是李华，你于上周日乘坐102路公交车，该公交车司机的不文明行为让乘客们很愤怒。于是你向公交车公司写一封投诉信，内容包括： 1.投诉司机的不文明行为； 2.希望尽快查清此事。 注意： 1.写作词数应为100左右； 2.可以适当增加细节，以使行文连贯。 【审题思考】 1.写作任务： 2.写作要素： 3.细节丰满： 【写作实践】 Dear Sir or Madam, ____________________________________________________________________________________________________________________________________________________________________________ ______________________________________________________________________________________ Sincerely yours, Li Hua 3. 仿写演练 假定你是李华，正在英国学习。上个月你在网站上订购了一份报纸，商家没有按时发货，而且你收到报纸后，发现缺了3页。请你就此给商家写一封投诉信，要求道歉并重新寄送。 注意： 1.写作词数应为100左右； 2.可以适当增加细节，以使行文连贯。 Dear Sir or Madam, ____________________________________________________________________________________________________________________________________________________________________________ ______________________________________________________________________________________ Yours, Li Hua 真题模拟融合练 1．（2025·四川乐山·三模）假定你是李华，上周在某英文网购平台上购买了一支电子点读笔，收到后发现存在质量问题。请你给网店客服写一封投诉信，内容包括： 1.描述问题； 2.提出诉求。 参考词汇：网购平台：（E-commerce）platform 电子点读笔： E-reading pen（electronic reading pen） 注意： 1.写作词数应为80个左右； 2.请按如下格式在答题卡的相应位置作答。 To whom it may concern, I’m Li Hua, a disappointed customer. ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Looking forward to your timely reply. Yours sincerely, Li Hua 2．（2025·黑龙江哈尔滨·三模）假定你是李华，你在网上购买了一本英文原著，《傲慢与偏见》 (Pride and Prejudice)，收到后发现存在书页缺失、印刷模糊等问题。请你给商家写一封投诉信，内容包括： 1.购买书籍的相关信息；2.存在的问题；3.提出你的诉求（如换货、退款等）。 注意：1.词数80左右； 2.可以适当增加细节，以使行文连贯。 Dear Sir/ Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Best regards, Li Hua 3．（2025·陕西咸阳·模拟预测）假定你是李华，在澳大利亚悉尼参观时，你在某书店购买了一本有关中国历史文物的书，你发现有些英文说明与事实不符。请你向该出版社写一封投诉信，内容包括： 1. 说明存在的问题; 2. 给予可行的建议。 注意：1. 写作词数应为80左右; 2. 请按如下格式在答题卡的相应位置作答; 3. 参考词汇：文物 historic artefact。 Dear Sir or Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Looking forward to your favorable reply! Yours sincerely, Li Hua 4．（2025·河南开封·三模）假如你是李华，你去一家知名餐馆吃饭后，发现菜品并没有网上说的那么好，请你给餐馆老板李先生写一封邮件表达不满。主要内容包括： 1. 表达不满； 2. 希望餐馆有所改善。 注意： 1. 写作词数应为80左右； 2. 可以适当增加细节，以使行文连贯。 Dear Mr Li, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 5．（2024·山东滨州·二模）假如你是李华，最近从某国外网站购买一套英语书籍，迟迟未收到货物，与商家沟通无果，请写一篇投诉信提交至网站平台。内容包括： 1.投诉原因； 2.你的诉求。 注意： 1.写作词数 80左右； 2.请按如下格式在答题卡的相应位置作答。 Dear Sir/Madam, ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Yours, Li Hua 20 / 20 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$