Unit 4 Customer Service（B卷·单元测试卷）-《英语 基础模块3》（高教版2023版）《同步单元AB卷》（原卷版+解析版）

编写说明：本套【云南专用】《同步单元 AB 卷》紧扣《英语 基础模块3》（高教版2023版）教材，以教材单元为基准精准覆盖核心考点。A 卷为考点梳理卷，侧重考点分层突破；B 卷为单元测试卷，强化综合能力检测，助力师生高效把握区域教学重点，提升应试能力与知识应用水平。 本卷是Unit 4 Customer Service的单元测试卷，主要考查词汇、词组、句式句型、情景交际功能话题、阅读能力和书面表达能力。 Unit 4 Customer Service B卷·单元测试卷 考试时间：60分钟 满分：100分 班级 姓名 学号 成绩 一、语音知识（共5小题，每小题1分，共5分） 从A、B、C、D四个选项中选出画线部分读音与所给单词的画线部分读音相同的选项。 1．who A．some B．gone C．whole D．do 2．chemistry A．machine B．check C．ache D．Chinese 3．flood A．book B．cook C．food D．blood 4．than A．thin B．birthday C．weather D．south 5．started A．needed B．hoped C．joined D．showed 【答案】1．D 2．C 3．D 4．C 5．A 【解析】1．考查元音字母的发音。who/huː/；A. some/sʌm/；B. gone/gəʊn/；C. whole/həʊl/；D. do/duː/。 根据音标可知，who的划线部分发音和do划线部分发音一致，故选D。 2．考查辅音字母组合的发音。chemistry/ˈkemɪstri/；A. machine/məˈʃiːn/；B. check/tʃek/；C. ache/eɪk/；D. Chinese/ˌtʃaɪˈniːz/。 根据音标可知，chemistry的划线部分发音和ache划线部分发音一致，故选C。 3．考查元音字母组合的发音。flood/flʌd/；A. book/bʊk/；B. cook/kʊk/；C. food/fuːd/；D. blood/blʌd/。 根据音标可知，flood的划线部分发音和blood划线部分发音一致，故选D。 4．考查辅音字母组合的发音。than/ðæn/；A. thin/θɪn/；B. birthday/ˈbɜːrθeɪ/；C. weather/ˈweðə/；D. south/saʊθ/。 根据音标可知，than的划线部分发音和weather划线部分发音一致，故选C。 5．考查元音字母和辅音字母组合的发音。started/ˈstɑːtɪd/；A. needed/ˈniːdɪd/；B. hoped/həʊpt/；C. joined/dʒɔɪnd/；D. showed/ʃəʊd/。 根据音标可知，started的划线部分的发音与needed划线部分的发音一致，故选A。 二、词汇与语法知识 （共20小题， 每小题1分， 共20分） 从A、B、C、D四个选项中选出一个最佳选项。 6．He apologized ________ his teacher ________ being late for class again. A．for; to B．to; for C．to; to D．for; for 【答案】B 【详解】考查介词辨析。句意：他因再次上课迟到向老师道歉。to向；for因为。apologize to sb. for (doing) sth.是固定搭配，意为“因为（做）某事向某人道歉”。故选B。 7．When I find the quality of a product is poor, I always ________ to the manufacturer (制造商) . A．make a complaint B．make a decision C．make a mistake D．make a wish 【答案】A 【详解】考查动词短语词义辨析。句意：当我发现产品质量差时，我总是向制造商投诉。A. make a complaint投诉；B. make a decision做决定；C. make a mistake犯错误；D. make a wish许愿。根据“When I find the quality of a product is poor”可知，产品质量差时，我会向制造商投诉，空处表示“投诉”。故选A。 8．Please send me an answer___________ your convenience. A．for B．on C．at D．of 【答案】C 【详解】考查介词搭配。句意：请在你方便的时候给我回复。根据固定短语“at one’s convenience”表示“在某人方便时”可知，at 符合语境。故选C。 9．You should ________ the people who help you. A．be proud of B．be angry with C．be thankful to D．be patient with 【答案】C 【详解】句意：你应该感谢那些帮助过你的人。 考查形容词短语辨析。be proud of以……为荣；be angry with对……生气；be thankful to感谢；be patient with对……有耐心。根据“the people who help you.”可知，帮助过你的人，所以你要感谢他们。故选C。 10．A delivery man was killed by a fallen tree when ________ food. A．deliver B．delivering C．delivered D．to deliver 【答案】B 【详解】考查时间状语的省略。句意：一名外卖员在送餐时被倒下的树砸死。在when引导的状语从句中如果主从复合句的主语是一致的，从句的谓语部分通常含有be动词。要省略的是从句的主语和谓语部分的be动词。此句中时间状语从句完整形式“when he was delivering food”主从句的主语一致，所以可以省略为“when delivering food”。故选B。 11．The shop will ______ every product they sell. A．keep track of B．cut off C．check in D．turn into 【答案】A 【详解】考查动词短语。句意：这家店会记录他们卖的每一件产品。A. keep track of记录；B. cut off切断；C. check in办理入住；D. turn into变成。根据句意可知，此处表示追踪记录产品。故选A。 12． Chaka Salt Lake is ________ in Ulan county of Qinghai Province. A．located B．placed C．separated D．arranged 【答案】A 【详解】考查动词词义辨析。句意：茶卡盐湖位于青海省乌兰县。A. located坐落（过去分词）；B. placed放置（过去分词）；C. separated分开（过去分词）；D. arranged安排（过去分词）。根据“Chaka Salt Lake is...in Ulan county of Qinghai Province.”可知，是强调茶卡盐湖和青海省乌兰县的位置关系，be located in意为“位于……”，符合题意。故选A。 13．________ my colleagues and myself , I’d like to express my sincere thanks to you. A．Because of B．At the end of C．Instead of D．On behalf of 【答案】D 【详解】考查介词短语。句意：代表我的同事和我自己，我想对你们表达诚挚的感谢。A. Because of因为；B. At the end of在……末尾；C.  Instead of代替；而不是；D. On behalf of代表。根据句意可知，此处表达“代表……，向……表达感谢”。 故选D。 14．— How much trouble did you have ________ this problem? — ________. It’s quite easy. A．to solve; Nothing B．to solve; None C．solving; Nothing D．solving; None 【答案】D 【详解】句意：——你解决这个问题有多大困难？——没有。这很容易。 考查代词和动词。“have trouble (in) doing sth.”为固定搭配，意为“做某事有困难”，第一空用solving符合题意；第二空none意为“没有”，一般用来回答how many+n.；how much+n.及含any+n.引起的疑问句，符合题意；nothing意为“什么都没有”，一般用来回答含anything的一般问句及what引起的特殊问句，不符合题意。故选D。 15．He did not mention the quarrel ________ his wife. A．at B．with C．about D．for 【答案】B 【详解】考查介词辨析。句意：他没有提及和妻子的争吵。A. with和；B. at在；C. about关于；D. for为。根据“his wife”可知，此处指“和妻子的争吵”。故选B。 16．You won’t finish the task on time ________ you work hard. A．if B．when C．after D．unless 【答案】D 【详解】考查连词辨析。句意：除非你努力工作，否则你不会按时完成任务。A. if如果；B. when当……时候；C. after在……之后；D. unless除非。根据“You won’t finish the task on time”与“you work hard”可知，后句是前句的否定条件，此处应用“除非”。故选D。 17．Some teens cannot be controlled by their parents, ________ the parents try hard to control them. A．even if B．as though C．now that D．in case 【答案】A 【详解】考查让步状语从句和连词。句意：一些青少年不能被父母管控，即使父母努力去控制他们。A. even if即使；B. as though好像；C. now that既然；D. in case万一。根据句意，主句和从句是让步关系，此处表示“即使，就算”。故选A。 18．He was ________ tired ________ he fell asleep when he heard the good news. A．too; to B．enough; that C．such; that D．so; that 【答案】D 【详解】考查结果状语从句。句意：他太累了，以至于听到这个好消息时就睡着了。“too...to...”表示“太……而不能……”，to后接动词原形；“enough...that...”这种表达是错误的；“so...that...”是一个常用的句型，表示“如此……以至于……”，“so”后面接形容词或副词，“that”后面接结果状语从句；“such...that...”中“such”后面接名词。根据“tired”以及第二空后的句子可知，此处应用so...that...。故选D。 19．________ the weather is very changeable these days, many people have caught a cold. A．Though B．As C．When D．So that 【答案】B 【详解】考查连词辨析。句意：由于这些天天气非常多变，许多人患了感冒。A. Though虽然；B. As因为，由于；C. When当……时候；D. So that以便于。分析句子逻辑关系可知，“the weather is very changeable these days”是许多人患了感冒的原因，所以用as引导原因状语从句。故选B。 20．Nobody can hear you ________ you don’t speak loudly. A．before B．after C．if D．unless 【答案】C 【详解】考查连词辨析。句意：如果你不大声说话，没人能听到你的声音。A. before在……之前；B. after在……之后；C. if如果；D. unless除非。根据“Nobody can hear you...you don’t speak loudly.”可知，如果你不大声说话，没人能听到你的声音，应用连词if。故选C。 21．Lily read the text loudly all the classmates could hear her. A．when B．since C．because D．so that 【答案】D 【详解】考查连词。句意：莉莉大声朗读课文，以便所有的同学都能听到。A. when当；B. since自从，因为；C. because因为；D. so that为了，以便于。根据句意可知，后半句为目的状语从句，so that符合题意。故选D。 22．This box is ______ heavy ______ I can’t carry it. A．too; to B．very; that C．so; that D．too; that 【答案】C 【详解】考查结果状语从句。句意：这箱子太重，我搬不动它。too+形容词或副词+to do，意为“太……而不能”；so+形容词或副词+that从句，意为“如此……以至于”，题干中的“I can’t carry it”是从句，因此用“so…that…”。故选C。 23． Jack was very excited ______ he received an invitation from his friend to visit Beijing. A．when B．that C．which D．where 【答案】A 【详解】考查状语从句的连词。句意：当杰克收到朋友的邀请来北京访问时，他非常兴奋。根据题意可知，后文是一个时间状语从句，连接词应是“当……时候”。故选A。 24．________ it snows tomorrow, we will still go on a trip. A．Even if B．As if C．Since D．Because 【答案】A 【详解】考查连词及让步状语从句。句意：即使明天下雪，我们仍然会去旅行。A. Even if即使，尽管，引导让步状语从句；B. As if好像，似乎，引导方式状语从句；C. Since自从，因为，既然，可引导时间状语从句和原因状语从句；D. Because因为，引导原因状语从句。根据“... it snows tomorrow, we will still go on a trip”可知，即使明天下雪，也去旅行，所以横线后应是“Even if”引导让步状语从句。故选A。 25．Just ________ you hate running, I dislike swimming. A．when B．as C．while D．though 【答案】B 【详解】考查连词及方式状语从句。句意：就像你讨厌跑步一样，我不喜欢游泳。A. when当……时候，引导时间状语从句；B. as正如，就像，just as引导方式状语从句；C. while当……时候，引导时间状语从句；D. though虽然，尽管，引导让步状语从句。分析句子可知，主句“I dislike swimming”与从句“you hate running”之间有相似性，所以应是“just as”引入一个相似的情况。故选B。 三、完形填空（共10小题，每小题1分，共10分） 阅读短文，从A、B、C、D四个选项中选出一个最佳选项。 Everyone sometimes loses things. What can you do when you things? Let me tell . In some big cities there are some lost and found offices (失物招领处). Some workers are working in the . When they get a new thing, they always check . They want to find out who its owner (物主) is. They are to see an ID card (身份证). They can find the owner’s and address (地址) on the ID card, they can find the owner easily. When you lose things, first of all, you can where you lost them. If you don’t remember it, just take out your mobile phone and . Maybe you can get a . 26．A．find B．lose C．get D．buy 27．A．us B．it C．you D．them 28．A．schools B．hotels C．offices D．stations 29．A．badly B．carefully C．differently D．beautifully 30．A．afraid B．tired C．difficult D．happy 31．A．photo B．class C．friend D．car 32．A．so B．because C．but D．or 33．A．watch B．hear C．speak D．think 34．A．run B．go C．wait D．stand 35．A．call B．visit C．gift D．story 【答案】 26．B 27．C 28．C 29．B 30．D 31．A 32．A 33．D 34．C 35．A 【导语】本文是一篇说明文。介绍了失物招领的流程及丢失物品后的应对方法。 26．考查动词词义辨析。句意：当你丢失东西时，你可以做什么？A. find找到；B. lose丢失；C. get得到；D. buy买。根据“Everyone sometimes loses things.”可知，此处是询问“丢失东西”改怎么办。故选B。 27．考查代词词义辨析。句意：让我告诉你。A. us我们；B. it它；C. you你；D. them他们。根据前文“What can you do when you...”可知，此处是作者对读者说话，用“you”指代“你”。故选C。 28．考查名词词义辨析。句意：一些工作人员在这些办公室里工作。A. schools学校；B. hotels酒店；C. offices办公室；D. stations车站。根据前句“there are some lost and found offices”可知，工作人员在“失物招领办公室”工作。故选C。 29．考查副词词义辨析。句意：当他们收到一件新物品时，总是仔细检查它。A. badly糟糕地；B. carefully仔细地；C. differently不同地；D. beautifully漂亮地。根据后文“They want to find out who its owner is”可知，检查目的是找到物主，故需“仔细地”检查。故选B。 30．考查形容词词义辨析。句意：他们很高兴看到身份证。A. afraid害怕的；B. tired疲惫的；C. difficult困难的；D. happy高兴的。根据后文“they can find the owner easily”可知，找到身份证意味着容易找到物主，因此工作人员会“高兴”。故选D。 31．考查名词词义辨析。句意：他们可以在身份证上找到物主的照片和地址。A. photo照片；B. class班级；C. friend朋友；D. car汽车。根据常识，身份证上包含“照片”和地址。故选A。 32．考查连词词义辨析。句意：因此他们能轻松找到物主。A. so因此；B. because因为；C. but但是；D. or或者。根据“They can find the owner’s ... and address ( 地址) on the ID card, ... they can find the owner easily.”可知，前句“身份证上有信息”是原因，后句“找到物主”是结果，用“so”连接因果关系。故选A。 33．考查动词词义辨析。句意：首先，你可以回想在哪里丢失了它们。A. watch观看；B. hear听见；C. speak说话；D. think思考。根据“where you lost them”可知，丢失物品后应“思考/回想”丢失地点。故选D。 34．考查动词词义辨析。句意：如果你不记得了，就拿出手机等待。A. run跑；B. go去；C. wait等待；D. stand站立。根据后文“Maybe you can get a...”可知，拿出手机是为了“等待”他人联系。故选C。 35．考查名词词义辨析。句意：或许你能接到一个电话。A. call电话；B. visit拜访；C. gift礼物；D. story故事。根据“take out your mobile phone”可知，手机对应的是“接到电话”。故选A。 四、阅读理解（共15小题，每小题2分，共30分） 阅读下列材料，从A、B、C、D四个选项中选出一个最佳选项。 （A） Complaining about faulty goods or bad services is never easy. However, if something you bought does not do what it claims to do, you are not asking for a favor to get it put right. Complaints should be made to a responsible person. Go back to the shop where you bought the product, taking any receipt you may have with you. In a small store, the assistant may also be the owner. So, you can complain directly. In a chain store, find the customer service or the store manager. If you make your complaint on telephone, ask the name of the person who handles your call. Otherwise you may never find out who dealt with the complaint later. If you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage, you should give the receipt numbers. 36．What kind of thing is a complaint according to this article? A．Never easy. B．Easy. C．Unhappy. D．Not mentioned. 37．When you come back to the store with your complaint, you should take _______. A．cash B．bank card C．receipt D．good mood 38．Who can we complain to? A．Shopkeeper. B．Manager. C．Customer service. D．All of the above. 39．Which of the following statements is NOT true? A．Complaining is a difficult thing to do. B．It’s better to keep the receipt when you buy the goods. C．You should complain to the assistant. D．You can write a letter when you don’t want to complain in person. 40．Which of the following is the best title for this article? A．Making Complaint. B．Go Shopping. C．How Complaints Are Handled. D．Faulty Goods, Bad Services. 【答案】36．A 37．C 38．D 39．C 40．A 【导语】本文是一篇说明文，主要讲述了如何针对有问题的商品或服务进行投诉，包括投诉对象、投诉时需携带的物品、投诉方式等内容 。 36．细节理解题。根据文章第一段“Complaining about faulty goods or bad services is never easy. (投诉有问题的商品或糟糕的服务从来都不是容易的事。)”可知，投诉不是容易的事。故选A。 37．细节理解题。根据文章第二段“Go back to the shop where you bought the product, taking any receipt you may have with you. (回到你购买商品的商店，带上你可能有的任何收据。)”可知，投诉时应带上收据。故选C。 38．细节理解题。根据文章第二段“Complaints should be made to a responsible person. Go back to the shop where you bought the product… In a small store, the assistant may also be the owner. So, you can complain directly. In a chain store, find the customer service or the store manager. (投诉应向负责人提出。回到你购买商品的商店……在小商店里，店员也可能是店主，所以你可以直接投诉。在连锁商店，找到客户服务部或商店经理。)”可知，店主、经理、客户服务部都可以投诉。故选D。 39．细节理解题。根据文章第二段“Complaints should be made to a responsible person. Go back to the shop where you bought the product… In a small store, the assistant may also be the owner. So, you can complain directly. In a chain store, find the customer service or the store manager. (投诉应向负责人提出。回到你购买商品的商店……在小商店里，店员也可能是店主，所以你可以直接投诉。在连锁商店，找到客户服务部或商店经理。)”可知，可以向店主、经理、客户服务部投诉，而不是都要向店员投诉。故选C。 40．主旨大意题。文章围绕如何进行投诉（包括投诉对象、方式、需准备的物品等 ）展开，A选项“Making Complaint. (进行投诉)”符合文意。故选A。 （B） A cat cafe named Miaoxiannv (Cat Fairy) in Hangzhou, has become one of the hottest spots in this city recently. Many people drive one hour from the other side of the city just to enjoy a new service: scan a cat to order a meal. Luo An, an overseas graduate, runs the cafe. As Luo seldom stays at the cafe, his only employee would always get into a muddle for being a waitress, cashier and cat keeper at the same time. Thus, Luo came up with the idea to dress all the cats in shirts printed with QR codes. So that customers can order their meals by using online payment apps such as Koubei and Alibaba’s Alipay. Besides QR codes, each cat has a self-introduction printed on their clothes. These introductions on cats’ clothes show their different and funny personalities (个性). “There are 15 cats at the café. Only those with good personalities and vaccinations (接种疫苗) can serve customers.” Luo said. Cat lovers can also buy cat food on the apps and feed the cats by themselves. And a cat named Azrael is the cafe’s top star. 41．What does the underlined word “employee” probably mean in Chinese? A．老板 B．职员 C．出纳 D．饲养员 42．How can customers know personalities of the cats in the cafe? A．Ask the employee. B．Scan the QR codes on their clothes. C．Read the introduction on their clothes. D．Search on the internet. 43．What can customers do in this cat cafe? A．Have meals. B．Buy cat food. C．Feed the cats. D．All of the above. 44．Which of the following is True? A．There is more than one employee in the cat café. B．Customers can scan a cat to order a meal. C．All the cats in the café can serve customers. D．A cat named Miaoxiannv is the cafe’s top star. 45．Where is the text most probably from? A．A promotional poster B．A science report C．A food magazine D．A picture book 【答案】41．B 42．C 43．D 44．B 45．C 【导语】这是一篇说明文。文章主要介绍了杭州一家叫做喵仙女的猫咪咖啡厅可以让顾客体验通过扫描猫咪进行点餐并与猫咪互动的事情。 41．词义猜测题。根据第二段“Luo An, an overseas graduate, runs the cafe. As Luo seldom stays at the cafe, ...being a waitress, cashier and cat keeper at the same time (罗安是一名海外毕业生，经营着这家咖啡馆。由于罗安很少呆在咖啡馆里，……同时兼任服务员、收银员和猫饲养员)”可知，罗安是这家咖啡馆的老板，但他很少待在咖啡馆，那么兼做服务员、收银员和猫饲养员的只能是他的员工，可推知“employee”意为“职员”。故选B。 42．细节理解题。根据第四段“Besides QR codes, each cat has a self-introduction printed on their clothes. These introductions on cats’ clothes show their different and funny personalities. (除了二维码，每只猫的衣服上都印有自我介绍。猫的衣服上的这些介绍展示了它们不同的、有趣的个性。)”可知，顾客是通过阅读猫咪身上的介绍来了解咖啡厅里猫咪的个性。故选C。 43．细节理解题。根据第三段“So that customers can order their meals by using online payment apps such as Koubei and Alibaba’s Alipay. (因此，顾客可以通过口碑和阿里巴巴的支付宝等在线支付应用来订餐。)”及第六段“ Cat lovers can also buy cat food on the apps and feed the cats by themselves. (爱猫人士还可以在应用程序上购买猫粮，自己给猫喂食。)”可知，顾客可以在咖啡店里吃饭，买猫粮和喂猫。故选D。 44．细节理解题。根据第三段“So that customers can order their meals by using online payment apps such as Koubei and Alibaba’s Alipay. (因此，顾客可以通过口碑和阿里巴巴的支付宝等在线支付应用来订餐。)”可知，顾客可以扫描猫咪进行点餐。故选B。 45．推理判断题。根据第一段“A cat cafe named Miaoxiannv (Cat Fairy) in Hangzhou, has become one of the hottest spots in this city recently. (杭州一家名为喵仙女的猫咪咖啡馆最近成为这个城市最热门的地方之一。)”及后续相关内容可知，这篇文章是介绍杭州一家以扫描猫咪进行点餐为特色的咖啡厅，进而可推断出文章出自食品杂志。故选C。 （C） We usually tend to use apps to choose a restaurant when eating out. Which is the most important one that helps us make the choices? Apart from a general rating of 4 or 5 stars, the following tips are offered to guide us. Items Tips Location On weekdays, choose a restaurant within walking distance. During weekends, go a little bit further for a good restaurant. Food Think about the quality of the food. Pay attention to the cooking style. Think about people’s tastes with their different backgrounds. Price Pick a restaurant with a proper price range. Don’t spend too much money on eating. Service Select a restaurant with good service. Environment Take it into consideration whether the environment of a restaurant is cozy or not. 46．What are the tips about? The tips are about ________. A．how to have a good dinner B．how to choose a proper restaurant C．the notice when you have a dinner D．How to have a dinner with your guests 47．What do we usually do when we plan to eat out? We usually ________. A．discuss where we to eat B．go through menu of the restaurant C．use apps to pick a proper restaurant D．use apps to find a good menu to have a good dinner 48．How many tips are offered in the passage? A．Nine. B．Seven. C．Four. D．Five. 49．Joy, with ¥200, wants to have a dinner with her friends from Japan. Which items should Joy pay more attention to? A．Price and name. B．Drinks and service. C．Price and food. D．Name and location. 50．Where can you read the passage? A．Newspaper. B．Science magazine. C．Story book. D．Guideline of choosing restaurant. 【答案】46．B 47．C 48．A 49．C 50．D 【导语】本文是一篇说明文。文章主要介绍了选择餐厅时应考虑的几个关键因素，包括位置、食物质量、价格、服务和环境等。 46．细节理解题。根据第一段中“We usually tend to use apps to choose a restaurant when eating out. Which is the most important one that helps us make the choices. Apart from a general rating of 4 or 5 stars, the following tips are offered to guide us. (我们出去吃饭时通常倾向于使用应用程序来选择餐厅。哪一个是最能帮助我们做出选择的重要因素。除了4或5星的综合评分外，以下提示将指导我们。)”可知，这些提示是关于如何选择合适的餐厅的。故选B。 47．细节理解题。根据第一段中“We usually tend to use apps to choose a restaurant when eating out. (我们出去吃饭时通常倾向于使用应用程序来选择餐厅。)”可知，当我们计划出去吃饭时，我们通常使用应用程序来挑选一家合适的餐厅。故选C。 48．细节理解题。根据表格可知，“Location (位置)：2条、Food (食物)：3条、Price (价格)：2条、Service (服务)：1条和Environment (环境)：1条”，一共加起来是9条建议。故选A。 49．推理判断题。根据表格中Price (价格) 部分“Pick a restaurant with a proper price range. Don’t spend too much money on eating. (选择一家价格适中的餐厅。不要在吃饭上花太多钱。)”和Food (食物) 部分“Think about the quality of the food. Pay attention to the cooking style. Think about people’s tastes with their different backgrounds. (考虑食物的质量。注意烹饪风格。考虑不同背景的人的口味。)”可知，Joy有200元，想和来自日本的朋友共进晚餐，她应该更关注价格和食物。故选C。 50．推理判断题。根据第一段中“We usually tend to use apps to choose a restaurant when eating out. Which is the most important one that helps us make the choices? Apart from a general rating of 4 or 5 stars, the following tips are offered to guide us. (我们出去吃饭时通常倾向于使用应用程序来选择餐厅。哪一个是最能帮助我们做出选择的重要因素？除了4或5星的综合评分外，以下提示将指导我们。)”以及表格内容可知，文章主要介绍了如何选择合适的餐厅，所以可以在餐厅选择指南中读到这篇文章。故选D。 五、补全对话（共5小题，每小题1分，共5分）。 根据对话内容，从对话后的A—G七个选项中选出五个最佳选项。 You are a staff of the after-sales service department in a mobile phone store. A customer is making a phone call to ask for help. Complete the conversation and help him solve the problem. Staff: Hello, 51 May I help you? Customer: I bought a smart phone from your store last week, but it doesn’t work very well now. Staff: I’m sorry to hear that. 52 Customer: The battery couldn’t be charged. Staff: I see. 53 Customer: Only six days ago. Staff: Then you can repair or replace your phone for free. Customer: OK, thank you. How long will it take to have the phone repaired? Staff: 54 Customer: OK, I see. Where can I have it repaired? Staff: You may go to the nearest store of our company to your house. 55 Customer: OK, thank you. Staff: You are welcome. A．May I know what the problem is? B．Remember to take the receipt with you. C．When did you buy the phone? D．Usually it will take about two days. E．How much did you pay for it? F．This is the after-sale service department. G．Did you drop the phone before this problem occurred? 【答案】51．F 52．A 53．C 54．D 55．B 【导语】本文是员工和顾客之间关于智能手机售后服务的对话。 51．根据答语“I bought a smart phone from your store last week, but it doesn’t work very well now. (我上周在你们店里买了一部智能手机，但是现在用起来不太好。)”可知，此处应是询问售后服务，选项F“这里是售后服务部。”符合语境。故选F。 52．根据答语“The battery couldn’t be charged. (电池无法充电。)”可知，此处应是询问手机出了什么问题，选项A“我可以知道是什么问题吗？”符合语境。故选A。 53．根据答语“Only six days ago. (仅六天前。)”可知，此处应是询问手机买了多久，选项C“您什么时候买的手机？”符合语境。故选C。 54．根据“How long will it take to have the phone repaired? (修理手机需要多长时间？)”可知，此处应是回答手机修理需要的时间，选项D“通常需要两天的时间。”符合语境。故选D。 55．根据“You may go to the nearest store of our company to your house. (您可以到距离您家最近的本公司门店。)”和答语“OK, thank you. (好的，谢谢。)”可知，此处应是员工对顾客的提醒，选项B“记得带上收据。”符合语境。故选B。 六、情景交际（共10小题，每小题1分，共10分） 阅读下列简短对话，从 A、B、C、D 项中选出最佳答案。 56．— Excuse me, I want to complain about the skirt I just bought. —________. A．Can you? B．What’s the problem? C．How are you? D．Don’t mention it. 【答案】B 【详解】考查情景交际。句意：—打扰一下，我想投诉我刚买的裙子。—有什么问题吗？A. Can you你能吗；B. What’s the problem有什么问题吗；C. How are you你好吗；D. Don’t mention it不用谢。根据“I want to complain about the skirt I just bought.”可知，此处是需要询问对方具体的问题。故选B。 57．—My computer is down. —________. It’s not a big problem. A．I’m sorry to hear that B．OH, dear C．Take it easy D．You look down 【答案】C 【详解】考查情景交际。句意：—我的电脑坏了。—放轻松。那不是个大问题。A. I’m sorry to hear that我很抱歉听到这件事；B. OH, dear哦，亲爱的；C. Take it easy放轻松；D. You look down你看起来不好。根据后半句回答它不是个大问题可知，这是一句安慰话。 故选C。 58．— I want to complain about the CD player. ---- . A． Don't say that B．What's the problem? C．It's my pleasure. D．Thank you very much 【答案】B 【详解】句意：---我想投诉一下CD播放机。---什么问题？ 本题考查情景交际。A. Don't say that    不要那样说；B. What's the problem?什么问题呢；C. It's my pleasure.很乐意；D. Thank you very much非常感谢。结合句意，故选B。 59．—Excuse me． I have a complaint about the coffee bought on tmall．com． —__________． A．I don't think so B．Really？ C．That's all right D．What's the trouble？ 【答案】D 【详解】句意：——打扰一下，我有一个天猫上购买的咖啡的投诉。——出什么事了吗？ 考查情景交际。I don’t think so.我不这样认为；That’s all right. 没关系；Really? 真的吗？ What’s the trouble?出什么事了吗？根据这个题目给出的情景可知，他觉得咖啡有问题，故应该问他出什么事情了。故选D。 60．—Bad luck! I lost my purse with my ID card and Union Pay card in it. —________ A．That’s too bad. B．Sounds great. C．What a mess! D．Never mind! 【答案】A 【详解】句意：——坏运气!我的钱包丢了，里面有身份证和银联卡。——那太糟了。 考查情景交际。That’s too bad那太糟了；Sounds great听起来不错；What a mess!真是太乱了；Never mind!没关系；根据“Bad luck! I lost my purse”可知坏运气!我的钱包丢了，可推测出此处是“那太糟了”，故选A。 61．— _________? —I’d like to buy a birthday gift for my daughter. A．What can I do for you B．What do you like C．What size do you want D．What’s the price of it 【答案】A 【详解】考查情景交际。句意：——我能为你做什么？——我想给我女儿买一份生日礼物。A. What can I do for you我能为你做什么；B. What do you like你喜欢什么；C. What size do you want你想要什么尺码；D. What’s the price of it它的价格是多少。根据答语“I’d like to buy a birthday gift for my daughter.”可知，此处是店员询问顾客需求，在购物场景中，店员通常用“what can I do for you”来招呼顾客，询问需求。故选A。 62．— What can I do for you? — ________. A．Yes, you can B．No, you can’t C．I’d like to buy a pair of shoes D．I need your help 【答案】C 【详解】考查情景交际。句意：——我能为你做些什么？——我想买一双鞋。A. Yes, you can是的，你能；B. No, you can’t不，你不能；C. I’d like to buy a pair of shoes我想买一双鞋；D. I need your help我需要你的帮助。根据问句“What can I do for you?”可知，这是服务行业（如商店、餐厅等 ）常用的招呼语，用于询问顾客需求，“I’d like to buy a pair of shoes”明确说“想买鞋”，契合购物场景中顾客回应店员询问的逻辑。故选C。 63．— What’s today’s specialty? — ________ A．Help yourself to the chicken. B．How about the cold dishes? C．Today’s specialty is roast chicken. D．Medium, please 【答案】C 【详解】考查情景交际。句意：——今天的特色菜是什么？——今天的特色菜是烤鸡。A. Help yourself to the chicken请随便吃鸡肉；B. How about the cold dishes凉菜怎么样；C. Today’s specialty is roast chicken今天的特色菜是烤鸡；D. Medium, please五分熟。根据上文“What’s today’s specialty?”可知，是在询问对方当天的特色菜品，选项C“Today’s specialty is roast chicken.”直接、准确地回答了问题，提供了具体菜品，符合语境。故选C。 64．— Help yourself to some fruit. — ________. A．Really B．Yes, I’d love to C．Thank you D．OK. It’s nothing serious 【答案】C 【详解】考查情景交际。句意：——请随便吃点水果。——谢谢。A. Really真的吗；B. Yes, I’d love to是的，我很乐意；C. Thank you谢谢；D. OK. It’s nothing serious好的，没什么大不了的。根据“Help yourself to some fruit.”可知，对方让自己随便吃点水果，这是一种友好的提供，所以应该表示感谢，用Thank you。故选C。 65．—Would you like some more pizza? —I’ve had enough. _______. A．Thank you all the same B．Yes, please C．No, I don’t think so D．I hope it is delicious 【答案】A 【详解】考查情景交际。句意：——你要不要再来点披萨？——我已经吃饱了。仍然感谢你。A. Thank you all the same仍然感谢你；B. Yes, please好啊，请吧；C. No, I don’t think so不，我不这么认为；D. I hope it is delicious我希望它很好吃。根据“I’ve had enough. ”可知，当别人提供东西而你已经不需要时，通常会礼貌地感谢对方，Thank you all the same表达礼貌感谢，符合英语习惯。故选A。 七、词形转换（共5小题，每小题1分，共5分） 用括号内所给单词的适当形式填空。 66．I’ll go swimming with you if I (be) free tomorrow. (单词适当形式填空) 【答案】am 【详解】考查条件状语从句和一般现在时。句意：如果明天我有空，我就和你去游泳。分析句子结构可知，这是一个包含if引导的条件状语从句的主从复合句。if从句使用一般现在时，主句使用一般将来时（主将从现）。从句主语为I，所以be动词要用am。故填am。 67．The police asked the children not to cross the street until the traffic lights (turn) green. (单词适当形式填空) 【答案】turned 【详解】考查时态。句意：警察要求孩子们在交通灯变绿之前不要过马路。分析句子可知，until引导的是时间状语从句，主句asked说明时态是一般过去时，从句也要用一般过去时，动词turn使用过去式turned。故填turned。 68．We will stay at home if my aunt (come) to visit us tomorrow. (单词适当形式填空) 【答案】comes 【详解】考查时态。句意：如果我阿姨明天来看我们，我们就待在家里。分析句子可知，if引导的是条件状语从句，主句will stay说明时态使用的一般将来时，从句应使用一般现在时，即遵循“主将从现”的原则，从句主语my aunt是第三人称单数，谓语动词come应用三单形式comes。故填comes。 69．She (change) her hairstyle in her hometown before she came to Chongqing for a better job. (单词适当形式填空) 【答案】changed 【详解】考查一般过去时。句意：她来重庆找一份更好的工作之前，在家乡改了发型。根据“before”可知，句子为时间状语从句，主句动作发生在从句之前，从句用一般过去时，主句用过去完成时。但是在before、after、as soon as等引导的从句中，由于这些连词本身已经表示出时间先后，所以可以用一般过去时来代替过去完成时，因此空处可用过去式，即changed。故填changed。 70．I like shopping in the (convenient) store near my home. (单词适当形式填空) 【答案】convenience 【详解】考查名词作定语。句意：我喜欢在我家附近的便利店购物。“convenient”是形容词，意为“方便的”，此处需要用其名词形式“convenience”修饰“stores”，构成固定搭配“convenience stores”，表示“便利店”。故填convenience。 8、 书面表达（满分15分） 71．假如你是公司主管，最近销售部的业绩不太好，你打算给员工下发一份文件进行培训。请认真阅读以下要点，用英语编写一篇短文。 要点：1.学会倾听； 2.关注顾客的投诉建议。 注意：1.内容须包含上述要点，可适当发挥； 2.60—80词左右。 __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 【答案】例文： The company’s recent performance is not very good. So, I made some suggestions for you. First, learn to listen to your customers, ask what you can do to help them, and this is the most important step in preventing problems. Second, look at all complaints about your service as an opportunity to improve. Aim to resolve any complaint quickly and efficiently. You must know why you want to keep customers happy and how to do it, so as to provide quality service. 【导语】本篇书面表达属于说明文。公司最近销售部的业绩不太好，于是作为公司主管，打算给员工下发一份文件进行培训。 【详解】1.词汇积累 建议：suggestion→ advice 首先：first→ first of all 机会：opportunity→ chance 解决：resolve→ deal with 2.句式拓展 简单句变复合句 原句：The company’s recent performance is not very good. So, I made some suggestions for you. 拓展句：The company’s recent performance is not very good, so I made some suggestions for you. 【点睛】【高分句型1】First, learn to listen to your customers, ask what you can do to help them, and this is the most important step in preventing problems. (运用了祈使句和what引导的宾语从句以及and连接的并列句) 【高分句型2】You must know why you want to keep customers happy and how to do it, so as to provide quality service. (运用了why引导的宾语从句以及“特殊疑问词+to do不定式”作宾语) 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：本套【云南专用】《同步单元 AB 卷》紧扣《英语 基础模块3》（高教版2023版）教材，以教材单元为基准精准覆盖核心考点。A 卷为考点梳理卷，侧重考点分层突破；B 卷为单元测试卷，强化综合能力检测，助力师生高效把握区域教学重点，提升应试能力与知识应用水平。 本卷是Unit 4 Customer Service的单元测试卷，主要考查词汇、词组、句式句型、情景交际功能话题、阅读能力和书面表达能力。 Unit 4 Customer Service B卷·单元测试卷 考试时间：60分钟 满分：100分 班级 姓名 学号 成绩 一、语音知识（共5小题，每小题1分，共5分） 从A、B、C、D四个选项中选出画线部分读音与所给单词的画线部分读音相同的选项。 1．who A．some B．gone C．whole D．do 2．chemistry A．machine B．check C．ache D．Chinese 3．flood A．book B．cook C．food D．blood 4．than A．thin B．birthday C．weather D．south 5．started A．needed B．hoped C．joined D．showed 二、词汇与语法知识 （共20小题， 每小题1分， 共20分） 从A、B、C、D四个选项中选出一个最佳选项。 6．He apologized ________ his teacher ________ being late for class again. A．for; to B．to; for C．to; to D．for; for 7．When I find the quality of a product is poor, I always ________ to the manufacturer (制造商) . A．make a complaint B．make a decision C．make a mistake D．make a wish 8．Please send me an answer___________ your convenience. A．for B．on C．at D．of 9．You should ________ the people who help you. A．be proud of B．be angry with C．be thankful to D．be patient with 10．A delivery man was killed by a fallen tree when ________ food. A．deliver B．delivering C．delivered D．to deliver 11．The shop will ______ every product they sell. A．keep track of B．cut off C．check in D．turn into 12．Chaka Salt Lake is ________ in Ulan county of Qinghai Province. A．located B．placed C．separated D．arranged 13．________ my colleagues and myself , I’d like to express my sincere thanks to you. A．Because of B．At the end of C．Instead of D．On behalf of 14．— How much trouble did you have ________ this problem? — ________. It’s quite easy. A．to solve; Nothing B．to solve; None C．solving; Nothing D．solving; None 15．He did not mention the quarrel ________ his wife. A．at B．with C．about D．for 16．You won’t finish the task on time ________ you work hard. A．if B．when C．after D．unless 17．Some teens cannot be controlled by their parents, ________ the parents try hard to control them. A．even if B．as though C．now that D．in case 18．He was ________ tired ________ he fell asleep when he heard the good news. A．too; to B．enough; that C．such; that D．so; that 19．________ the weather is very changeable these days, many people have caught a cold. A．Though B．As C．When D．So that 20．Nobody can hear you ________ you don’t speak loudly. A．before B．after C．if D．unless 21．Lily read the text loudly all the classmates could hear her. A．when B．since C．because D．so that 22．This box is ______ heavy ______ I can’t carry it. A．too; to B．very; that C．so; that D．too; that 23．Jack was very excited ______ he received an invitation from his friend to visit Beijing. A．when B．that C．which D．where 24．________ it snows tomorrow, we will still go on a trip. A．Even if B．As if C．Since D．Because 25．Just ________ you hate running, I dislike swimming. A．when B．as C．while D．though 三、完形填空（共10小题，每小题1分，共10分） 阅读短文，从A、B、C、D四个选项中选出一个最佳选项。 Everyone sometimes loses things. What can you do when you things? Let me tell . In some big cities there are some lost and found offices (失物招领处). Some workers are working in the . When they get a new thing, they always check . They want to find out who its owner (物主) is. They are to see an ID card (身份证). They can find the owner’s and address (地址) on the ID card, they can find the owner easily. When you lose things, first of all, you can where you lost them. If you don’t remember it, just take out your mobile phone and . Maybe you can get a . 26．A．find B．lose C．get D．buy 27．A．us B．it C．you D．them 28．A．schools B．hotels C．offices D．stations 29．A．badly B．carefully C．differently D．beautifully 30．A．afraid B．tired C．difficult D．happy 31．A．photo B．class C．friend D．car 32．A．so B．because C．but D．or 33．A．watch B．hear C．speak D．think 34．A．run B．go C．wait D．stand 35．A．call B．visit C．gift D．story 四、阅读理解（共15小题，每小题2分，共30分） 阅读下列材料，从A、B、C、D四个选项中选出一个最佳选项。 （A） Complaining about faulty goods or bad services is never easy. However, if something you bought does not do what it claims to do, you are not asking for a favor to get it put right. Complaints should be made to a responsible person. Go back to the shop where you bought the product, taking any receipt you may have with you. In a small store, the assistant may also be the owner. So, you can complain directly. In a chain store, find the customer service or the store manager. If you make your complaint on telephone, ask the name of the person who handles your call. Otherwise you may never find out who dealt with the complaint later. If you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage, you should give the receipt numbers. 36．What kind of thing is a complaint according to this article? A．Never easy. B．Easy. C．Unhappy. D．Not mentioned. 37．When you come back to the store with your complaint, you should take _______. A．cash B．bank card C．receipt D．good mood 38．Who can we complain to? A．Shopkeeper. B．Manager. C．Customer service. D．All of the above. 39．Which of the following statements is NOT true? A．Complaining is a difficult thing to do. B．It’s better to keep the receipt when you buy the goods. C．You should complain to the assistant. D．You can write a letter when you don’t want to complain in person. 40．Which of the following is the best title for this article? A．Making Complaint. B．Go Shopping. C．How Complaints Are Handled. D．Faulty Goods, Bad Services. （B） A cat cafe named Miaoxiannv (Cat Fairy) in Hangzhou, has become one of the hottest spots in this city recently. Many people drive one hour from the other side of the city just to enjoy a new service: scan a cat to order a meal. Luo An, an overseas graduate, runs the cafe. As Luo seldom stays at the cafe, his only employee would always get into a muddle for being a waitress, cashier and cat keeper at the same time. Thus, Luo came up with the idea to dress all the cats in shirts printed with QR codes. So that customers can order their meals by using online payment apps such as Koubei and Alibaba’s Alipay. Besides QR codes, each cat has a self-introduction printed on their clothes. These introductions on cats’ clothes show their different and funny personalities (个性). “There are 15 cats at the café. Only those with good personalities and vaccinations (接种疫苗) can serve customers.” Luo said. Cat lovers can also buy cat food on the apps and feed the cats by themselves. And a cat named Azrael is the cafe’s top star. 41．What does the underlined word “employee” probably mean in Chinese? A．老板 B．职员 C．出纳 D．饲养员 42．How can customers know personalities of the cats in the cafe? A．Ask the employee. B．Scan the QR codes on their clothes. C．Read the introduction on their clothes. D．Search on the internet. 43．What can customers do in this cat cafe? A．Have meals. B．Buy cat food. C．Feed the cats. D．All of the above. 44．Which of the following is True? A．There is more than one employee in the cat café. B．Customers can scan a cat to order a meal. C．All the cats in the café can serve customers. D．A cat named Miaoxiannv is the cafe’s top star. 45．Where is the text most probably from? A．A promotional poster B．A science report C．A food magazine D．A picture book （C） We usually tend to use apps to choose a restaurant when eating out. Which is the most important one that helps us make the choices? Apart from a general rating of 4 or 5 stars, the following tips are offered to guide us. Items Tips Location On weekdays, choose a restaurant within walking distance. During weekends, go a little bit further for a good restaurant. Food Think about the quality of the food. Pay attention to the cooking style. Think about people’s tastes with their different backgrounds. Price Pick a restaurant with a proper price range. Don’t spend too much money on eating. Service Select a restaurant with good service. Environment Take it into consideration whether the environment of a restaurant is cozy or not. 46．What are the tips about? The tips are about ________. A．how to have a good dinner B．how to choose a proper restaurant C．the notice when you have a dinner D．How to have a dinner with your guests 47．What do we usually do when we plan to eat out? We usually ________. A．discuss where we to eat B．go through menu of the restaurant C．use apps to pick a proper restaurant D．use apps to find a good menu to have a good dinner 48．How many tips are offered in the passage? A．Nine. B．Seven. C．Four. D．Five. 49．Joy, with ¥200, wants to have a dinner with her friends from Japan. Which items should Joy pay more attention to? A．Price and name. B．Drinks and service. C．Price and food. D．Name and location. 50．Where can you read the passage? A．Newspaper. B．Science magazine. C．Story book. D．Guideline of choosing restaurant. 五、补全对话（共5小题，每小题1分，共5分）。 根据对话内容，从对话后的A—G七个选项中选出五个最佳选项。 You are a staff of the after-sales service department in a mobile phone store. A customer is making a phone call to ask for help. Complete the conversation and help him solve the problem. Staff: Hello, 51 May I help you? Customer: I bought a smart phone from your store last week, but it doesn’t work very well now. Staff: I’m sorry to hear that. 52 Customer: The battery couldn’t be charged. Staff: I see. 53 Customer: Only six days ago. Staff: Then you can repair or replace your phone for free. Customer: OK, thank you. How long will it take to have the phone repaired? Staff: 54 Customer: OK, I see. Where can I have it repaired? Staff: You may go to the nearest store of our company to your house. 55 Customer: OK, thank you. Staff: You are welcome. A．May I know what the problem is? B．Remember to take the receipt with you. C．When did you buy the phone? D．Usually it will take about two days. E．How much did you pay for it? F．This is the after-sale service department. G．Did you drop the phone before this problem occurred? 六、情景交际（共10小题，每小题1分，共10分） 阅读下列简短对话，从 A、B、C、D 项中选出最佳答案。 56．— Excuse me, I want to complain about the skirt I just bought. —________. A．Can you? B．What’s the problem? C．How are you? D．Don’t mention it. 57．—My computer is down. —________. It’s not a big problem. A．I’m sorry to hear that B．OH, dear C．Take it easy D．You look down 58．— I want to complain about the CD player. ---- . A． Don't say that B．What's the problem? C．It's my pleasure. D．Thank you very much 59．—Excuse me． I have a complaint about the coffee bought on tmall．com． —__________． A．I don't think so B．Really？ C．That's all right D．What's the trouble？ 60．—Bad luck! I lost my purse with my ID card and Union Pay card in it. —________ A．That’s too bad. B．Sounds great. C．What a mess! D．Never mind! 61．— _________? —I’d like to buy a birthday gift for my daughter. A．What can I do for you B．What do you like C．What size do you want D．What’s the price of it 62．— What can I do for you? — ________. A．Yes, you can B．No, you can’t C．I’d like to buy a pair of shoes D．I need your help 63．— What’s today’s specialty? — ________ A．Help yourself to the chicken. B．How about the cold dishes? C．Today’s specialty is roast chicken. D．Medium, please 64．— Help yourself to some fruit. — ________. A．Really B．Yes, I’d love to C．Thank you D．OK. It’s nothing serious 65．—Would you like some more pizza? —I’ve had enough. _______. A．Thank you all the same B．Yes, please C．No, I don’t think so D．I hope it is delicious 七、词形转换（共5小题，每小题1分，共5分） 用括号内所给单词的适当形式填空。 66．I’ll go swimming with you if I (be) free tomorrow. (单词适当形式填空) 67．The police asked the children not to cross the street until the traffic lights (turn) green. (单词适当形式填空) 68．We will stay at home if my aunt (come) to visit us tomorrow. (单词适当形式填空) 69．She (change) her hairstyle in her hometown before she came to Chongqing for a better job. (单词适当形式填空) 70．I like shopping in the (convenient) store near my home. (单词适当形式填空) 八、书面表达（满分15分） 71．假如你是公司主管，最近销售部的业绩不太好，你打算给员工下发一份文件进行培训。请认真阅读以下要点，用英语编写一篇短文。 要点：1.学会倾听； 2.关注顾客的投诉建议。 注意：1.内容须包含上述要点，可适当发挥； 2.60—80词左右。 __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$