2026届高三英语一轮复习应用文写作之投诉信从语料积累到仿写实例参考清单

应用文写作之投诉信素材包 ——从语料积累到仿写实例参考 文体概述：投诉信是人们在生活中对服务、商品、关系等不满时向特定对象写的信件，通常还会要求对方做出相应的补救措施。投诉信的用词要恰当并且相对正式，语气要坚决。叙述问题时用过去时态，提出建议时用现在时态。 投诉信应包括三个方面的内容：1.表明写信目的及投诉的内容； 2. 投诉的原因； 3. 希望得到的结果。 常用开头 （首段。语气可以适当强硬） 1. I’m Li Hua, a frequent / regular / loyal customer (常客/忠实顾客)in your restaurant. I have been pleased with your excellent service for years but now I have to express my dissatisfaction about the poor service of one of your waiters. 2. I regret to inform you that （遗憾地告知）I am extremely disappointed about the book I’ve bought from your online shop. 3. I am Li Hua, who spent a night at your hotel on May 13th. Feeling disappointed at your service, I am writing to make a complaint about my unpleasant experience. 常用结尾 （尾段） 1. I kindly request that you replace the... with a new one. 我恳请您(给我)换个新的。 2. I ask for a full refund for the..., as it has failed to meet my expectations. 全额退款 3. I would appreciate it if you could offer a discount on my next purchase as a gesture of goodwill. 如果您能为我下次购物提供折扣，作为一种友好表示，我将不胜感激。 4. I demand an apology for the inconvenience caused and a clear plan for resolving/solving this issue promptly. 我要求就所造成的不便向我道歉，并给出一个能迅速解决此问题的明确方案。 描述产品/服务具体问题 （正文） 1. I’m ..., most unwilling to convey my dissatisfaction at..., which really disturbs my daily routine. 2. The reasons for my dissatisfaction are listed as follows. First, ... What’s worse, ... In addition, ... 3. To my great disappointment, there are some obvious problems about the product. Not only... , but also... 4. There are some serious problems that deserve your close attention. For one thing, ... For another, ... Even worse, ... 5. One of the most annoying aspects about your product/service is ... , which I can’t stand any more. 6. Your attitude really disappointed me, let alone the quality of your product. 7. The product I purchased arrived damaged the customer service representative was reluctant/unwilling to address my concerns. 8. The product I received took much longer than promised, and its quality was far from satisfactory. I am quite unsatisfied with this experience. 常用写作词块： however 然而 unfortunately 不幸的是；可惜 complain to sb. about sth. 向某人投诉 make a complaint about sth. 投诉某事 be dissatisfied with 对...不满意 in a rude/impolite manner 以粗鲁的方式 to my great disappointment 令我失望的是 far from satisfaction/satisfactory(并不能令人满意) fail to meet my expectations（无法满足我的期望） what’s worse/ worse still/ to make matters worse 更糟糕的事 cause great inconvenience to my life 给我的生活造成很大不便 ...didn’t arrive at the appointed/promised time未在约定时间到达 request a full refund 要求全额退款 handle the issue promptly 立即处理这一问题 仿写实例 A 假定你是李华，最近你在国外的购物网站上买了一本感兴趣的英文原版书，发现质量有问题，跟店家沟通无果后，决定给平台的官方客服写一份邮件，内容包括： （1）情况描述；（2）你的诉求。 Dear Customer Service,​ I’m Li Hua, one of your regular customers. I'm extremely disappointed with a recent purchase（购买的东西） from your shopping website and I'm writing to make a complaint about its quality. The other day(前几天), I ordered an original English book. Upon receiving it, I couldn’t wait to open it, only to find there were some spots(污点) on the cover due to poor/improper packaging(因为包装不当). What's worse/To make matters worse/ Worse still(更糟糕的是), several pages were even misprinted（印刷错误的）/missing（缺失）. I contacted the seller to address this issue, but they were unresponsive and unwilling to offer an effective solution. Therefore, I am reaching out to you for assistance. I kindly request a full refund or a replacement of the book in good condition. I trust that your platform values（看重） customer satisfaction and will handle this matter promptly（立即）. Thank you for your due（应有的）attention to this issue. Eagerly anticipating(期待) your timely(及时的) response. Yours, Li Hua​ B 假设你是李华，你在商店购买了一台笔记本电脑，收货后发现有质量问题。和售货员（salesman）交流时，其态度敷衍，服务令你十分不满，请写信向经理投诉。 要点：1. 陈述问题；2. 表达不满意；3. 希望的解决方案。 Dear Manager, I am writing to express my dissatisfaction with the laptop that I bought in your store. I believe it is essential to bring this matter to your attention in order to seek a solution. Upon receiving the laptop, I noticed that it often shut down automatically（自动地） for no reason, which has caused me significant inconvenience and greatly impacted my use. Then, I contacted one of your salesmen, but to my disappointment, the service he provided was far from satisfaction(并不令人满意). He was not only rude but also arrogant（傲慢的）, keeping giving me the runaround（推诿）. Needless to say（不用说；显然）, such a way of dealing with customers is unacceptable. I kindly request a replacement for the defective（有瑕疵的）laptop and your salesman’s formal apology（道歉） to me. I look forward to a satisfactory solution and a positive response from you within the next two weeks. Thanks for your prompt（及时的；迅速的） attention to this matter! Yours, Li Hua 学科网（北京）股份有限公司 $$