【甘肃专用】Unit 4 Customer Service（Warming up）-《英语 基础模块3》（高教版2023修订版）《一课一练》（原卷版+解析版）

编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块3》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service （Warming up）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（16） Warming up 一、词义选择：请选出划线单词的正确释义（共5小题，每小题1分，共5分） 1.A customer is a person who buys goods or services from a shop or business. A. 老板 B. 员工 C. 经理 D. 顾客 【答案】D 2.A complaint is an expression of dissatisfaction about a product or service. A. 投诉 B. 表扬 C. 建议 D. 感谢 【答案】A 3.Satisfaction means the feeling of being happy with what you have or receive. A. 满意度 B. 困难 C. 问题 D. 压力 【答案】A 4.To assist means to help someone with a task or problem, often in customer service. A. 协助 B. 阻碍 C. 忽视 D. 批评 【答案】A 5.A refund is money given back to a customer because they are not satisfied with a product. A. 打折 B. 涨价 C. 退款 D. 换货 【答案】C 二、单项选择：从A、B、C、D选项中选出最佳答案（共10小题，每小题1分，共10分） 6.We should handle customer complaints with _______. A. patient  B. patience  C. patiently  D. impatient 【答案】B 【解析】介词 “with” 后接名词，“patience” 是名词 “耐心”，符合句意 “我们应该耐心处理顾客投诉”。“patient” 是形容词 “有耐心的”；“patiently” 是副词 “耐心地”；“impatient” 是形容词 “不耐烦的”，故选 B。 7.The manager offered a _______ for the inconvenience caused to the customer. A. apology  B. apologize  C. apologizing  D. apologized 【答案】A 【解析】“offer an apology” 是固定搭配，意为 “道歉”，“apology” 是名词 “道歉”，符合语境。“apologize” 是动词；“apologizing” 是动名词 / 现在分词；“apologized” 是动词过去式，故选 A。 8.You can _______ the product within 7 days if you don't like it. A. refund  B. get a refund  C. refunded  D. refunds 【答案】B 【解析】“get a refund” 是固定短语，意为 “获得退款”，符合句意。“refund” 作动词时意为 “退还”，常用 “refund sth. to sb.” 结构，此处主语是 “you”，指 “你可以获得退款”，故选 B。 9.The company promised to _______ the problem as soon as possible. A. solve  B. deal  C. do  D. work 【答案】A 【解析】“solve the problem” 是固定搭配，意为 “解决问题”，“solve” 强调找到解决方案，符合语境。“deal” 后需加 “with” 才表示 “处理”；“do”“work” 与 “problem” 搭配不恰当，故选 A。 10.Please _______ sure that the goods are delivered on time. A. make  B. take  C. get  D. do 【答案】A 【解析】“make sure” 是固定短语，意为 “确保”，符合句意 “请确保货物按时送达”，其他动词与 “sure” 搭配不构成此短语，故选 A。 11.The customer was angry because the product was of poor _______. A. quality  B. quantity  C. qualify  D. qualified 【答案】A 【解析】“poor quality” 意为 “质量差”，“quality” 是名词 “质量”，符合语境。“quantity” 是名词 “数量”；“qualify” 是动词 “使合格”；“qualified” 是形容词 “合格的”，故选 A。 12.We need to _______ the customer's request seriously. A. treat  B. regard  C. consider  D. think 【答案】C 【解析】“consider” 意为 “认真考虑”，符合句意 “我们需要认真考虑顾客的要求”。“treat” 意为 “对待”，常用 “treat...as...”；“regard” 意为 “看作”，常用 “regard...as...”；“think” 后需加 “about/of” 才表示 “考虑”，故选 C。 13.If you have any problems, please contact our _______ department. A. serve  B. service  C. serving  D. serviced 【答案】B 【解析】“service department” 意为 “服务部门”，“service” 是名词 “服务”，作定语修饰 “department”。“serve” 是动词；“serving” 是动名词 / 现在分词；“serviced” 是过去分词，故选 B。 14.The shop assistant _______ the customer for the mistake. A. apologized to  B. apologized  C. said sorry  D. sorry to 【答案】A 【解析】“apologize to sb. for sth.” 是固定搭配，意为 “因某事向某人道歉”，符合语境。“apologized” 后缺少介词 “to”；“said sorry” 后需加 “to”；“sorry to” 是形容词短语，不能作谓语，故选 A。 15.The company will _______ the cost of the damaged product. A. pay  B. spend  C. cover  D. take 【答案】C 【解析】“cover the cost” 是固定搭配，意为 “支付费用”，符合句意 “公司将支付损坏产品的费用”。“pay” 常用 “pay for”；“spend” 主语是人，常用 “spend...on”；“take” 常用 “It takes...to do” 结构，故选 C。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块3》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service （Warming up）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（16） Warming up 一、词义选择：请选出划线单词的正确释义（共5小题，每小题1分，共5分） 1.A customer is a person who buys goods or services from a shop or business. A. 老板 B. 员工 C. 经理 D. 顾客 2.A complaint is an expression of dissatisfaction about a product or service. A. 投诉 B. 表扬 C. 建议 D. 感谢 3.Satisfaction means the feeling of being happy with what you have or receive. A. 满意度 B. 困难 C. 问题 D. 压力 4.To assist means to help someone with a task or problem, often in customer service. A. 协助 B. 阻碍 C. 忽视 D. 批评 5.A refund is money given back to a customer because they are not satisfied with a product. A. 打折 B. 涨价 C. 退款 D. 换货 二、单项选择：从A、B、C、D选项中选出最佳答案（共10小题，每小题1分，共10分） 6.We should handle customer complaints with _______. A. patient  B. patience  C. patiently  D. impatient 7.The manager offered a _______ for the inconvenience caused to the customer. A. apology  B. apologize  C. apologizing  D. apologized 8.You can _______ the product within 7 days if you don't like it. A. refund  B. get a refund  C. refunded  D. refunds 9.The company promised to _______ the problem as soon as possible. A. solve  B. deal  C. do  D. work 10.Please _______ sure that the goods are delivered on time. A. make  B. take  C. get  D. do 11.The customer was angry because the product was of poor _______. A. quality  B. quantity  C. qualify  D. qualified 12.We need to _______ the customer's request seriously. A. treat  B. regard  C. consider  D. think 13.If you have any problems, please contact our _______ department. A. serve  B. service  C. serving  D. serviced 14.The shop assistant _______ the customer for the mistake. A. apologized to  B. apologized  C. said sorry  D. sorry to 15.The company will _______ the cost of the damaged product. A. pay  B. spend  C. cover  D. take 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$