【吉林专用】Unit 4 Customer Service（Listening and speaking）-《英语 基础模块3》（高教版2023修订版）《一课一练》（原卷版+解析版）

编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块3》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service（Listening and Speaking）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（17） Listening and Speaking 一、补全对话：根据对话内容，从选项中选择最佳答案补全对话（共10小题，每小题1分，共10分） A A: 1 . B: Yes, I'd like to buy a coat. A: What size do you take? B: 2 A: How about this one? B: 3 . Do you have a brown one? A: Sure. Here you are. B: I like it very much. 4 . A: 180 yuan. B: It's too expensive. A: There's a sale on today. 5 . B: OK. I'll take it. A. Sorry, I don't like green. B. Can I help you? C. Everything is half price. D. What's the price? E. Small. F. How is it going? G. How about you? B A: How can I help you, sir? B: It's about this watch. A: 6 B: The alarm does not work and the strap leaves a green mark on my wrist when I take it off. A: Have you worn the watch in the shower perhaps, sir? B: No. A: When did you buy it, sir? B: 7 A: Great. It's still under guarantee. B: But I must say, for the amount of money I paid for it, 8 A: I'm so sorry you've been inconvenienced. 9 B: Sure. Here you are. A: OK. 10 B: No, I'd rather have the watch replaced, please. A: OK. I'll take down your purchasing details and get this watch changed for you in no time. A. I bought it two weeks ago. B. Thank you for your understanding. C. That's exactly what I’m thinking. D. What seems to be the problem? E. I'm very disappointed. F. Could you show me your receipt? G. Would you like a refund? 二、情景交际：阅读下列简短对话，从 A、B、C、D 项中选出最佳答案。（共5小题，每小题1分，共5分） 11.—I want to complain about the noise from the neighboring room. It's too loud. —______ A. That's interesting. B. I'll check it right away. C. You're lying. D. It's not a big deal. 12.—Would you mind telling me when you bought this camera? We need to check the warranty. —______ A. Yes, I mind. B. It was last month. C. I don't know. D. That's a secret. 13.—The food in your restaurant was cold when it was served. I'd like to make a complaint. —______ A. We're sorry for that. We'll offer you a free dessert. B. You should have eaten it faster. C. It's not our problem. D. That's impossible. 14.—Can I have my money back for this broken headphones? —______ A. No, you can't. B. Please show me your receipt first. C. That's your own fault. D. I don't care. 15.—Thank you for solving the problem with my order so quickly. —______ A. That's what we should do. B. I don't think so. C. It's too late. D. You're welcome. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块3》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service（Listening and Speaking）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（17） Listening and Speaking 一、补全对话：根据对话内容，从选项中选择最佳答案补全对话（共10小题，每小题1分，共10分） A A: 1 . B: Yes, I'd like to buy a coat. A: What size do you take? B: 2 A: How about this one? B: 3 . Do you have a brown one? A: Sure. Here you are. B: I like it very much. 4 . A: 180 yuan. B: It's too expensive. A: There's a sale on today. 5 . B: OK. I'll take it. A. Sorry, I don't like green. B. Can I help you? C. Everything is half price. D. What's the price? E. Small. F. How is it going? G. How about you? 【答案】 1．B 2．E 3．A 4．D 5．C 【解析】本文是一段顾客在商店购买外套的对话。 1．根据下文 B 回答 “是的，我想买一件外套”，可知此处 A 是店员询问顾客是否需要帮助。B 项 “Can I help you?（需要帮忙吗？）” 符合语境，故选 B。 2．根据上文 A 询问 “你穿什么尺码？”，可知此处 B 应回答具体尺码。E 项 “Small.（小码。）” 符合语境，故选 E。 3．根据下文 B 询问 “有棕色的吗？”，可知 B 不喜欢 A 推荐的这件的颜色。A 项 “Sorry, I don't like green.（抱歉，我不喜欢绿色。）” 符合语境，故选 A。 4．根据下文 A 回答 “180 yuan.（180 元。）”，可知此处 B 是在询问外套的价格。D 项 “What's the price?（价格是多少？）” 符合语境，故选 D。 5．根据上文 B 觉得太贵，以及下文 B 决定购买，可知此处 A 说明促销活动 —— 所有商品半价，促使 B 购买。C 项 “Everything is half price.（所有东西都是半价。）” 符合语境，故选 C。 B A: How can I help you, sir? B: It's about this watch. A: 6 B: The alarm does not work and the strap leaves a green mark on my wrist when I take it off. A: Have you worn the watch in the shower perhaps, sir? B: No. A: When did you buy it, sir? B: 7 A: Great. It's still under guarantee. B: But I must say, for the amount of money I paid for it, 8 A: I'm so sorry you've been inconvenienced. 9 B: Sure. Here you are. A: OK. 10 B: No, I'd rather have the watch replaced, please. A: OK. I'll take down your purchasing details and get this watch changed for you in no time. A. I bought it two weeks ago. B. Thank you for your understanding. C. That's exactly what I’m thinking. D. What seems to be the problem? E. I'm very disappointed. F. Could you show me your receipt? G. Would you like a refund? 【答案】 6．D 7．A 8．E 9．F 10．G 【解析】本文是一段顾客因手表出现问题向店员求助的对话。 6．根据下文 B 具体说明 “闹钟不响，表带留下绿色印记”，可知此处 A 是询问手表的问题是什么。D 项 “What seems to be the problem?（有什么问题吗？）” 符合语境，故选 D。 7．根据上文 A 询问 “你什么时候买的？”，可知此处 B 应回答购买时间。A 项 “I bought it two weeks ago.（我两周前买的。）” 符合语境，故选 A。 8．根据上文 “仍在保修期内”，以及 B 的转折语气 “但我必须说，就我花的钱来说”，可知 B 对手表质量感到失望。E 项 “I'm very disappointed.（我很失望。）” 符合语境，故选 E。 9．根据下文 B 回答 “Sure. Here you are.（当然，给你。）”，结合 “在保修期内” 的语境，可知 A 是要求查看收据（保修凭证）。F 项 “Could you show me your receipt?（能出示一下收据吗？）” 符合语境，故选 F。 10．根据下文 B 回答 “不，我更想换一块手表”，可知此处 A 是询问对方是否想要退款。G 项 “Would you like a refund?（你想要退款吗？）” 符合语境，故选 G。 二、情景交际：阅读下列简短对话，从 A、B、C、D 项中选出最佳答案。（共5小题，每小题1分，共5分） 11.—I want to complain about the noise from the neighboring room. It's too loud. —______ A. That's interesting. B. I'll check it right away. C. You're lying. D. It's not a big deal. 【答案】B 【解析】顾客投诉噪音问题时，服务员应积极处理，“I'll check it right away.”（我马上去核实）体现了负责任的态度。A 选项与投诉场景无关；C、D 选项语气不礼貌，均不合适。故选 B。 12.—Would you mind telling me when you bought this camera? We need to check the warranty. —______ A. Yes, I mind. B. It was last month. C. I don't know. D. That's a secret. 【答案】B 【解析】问句询问购买时间，“It was last month.”（是上个月）直接回答了问题，符合语境。A 选项拒绝回答，不礼貌；C、D 选项未提供有效信息，均不合适。故选 B。 13.—The food in your restaurant was cold when it was served. I'd like to make a complaint. —______ A. We're sorry for that. We'll offer you a free dessert. B. You should have eaten it faster. C. It's not our problem. D. That's impossible. 【答案】A 【解析】顾客投诉食物问题时，服务员应道歉并提出补偿，“We're sorry for that. We'll offer you a free dessert.”（对此我们很抱歉，我们会为您提供一份免费甜点）符合服务礼仪。B、C、D 选项态度消极，均不恰当。故选 A。 14.—Can I have my money back for this broken headphones? —______ A. No, you can't. B. Please show me your receipt first. C. That's your own fault. D. I don't care. 【答案】B 【解析】顾客要求退款时，服务员要求出示收据是合理流程，“Please show me your receipt first.”（请先出示您的收据）符合规范。A、C、D 选项语气生硬，不符合服务场景，故选 B。 15.—Thank you for solving the problem with my order so quickly. —______ A. That's what we should do. B. I don't think so. C. It's too late. D. You're welcome. 【答案】D 【解析】顾客表达感谢时，“You're welcome.”（不客气）是标准回应。A 选项虽表达了职责，但不如 D 选项常用；B、C 选项与感谢场景无关，故选 D。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$