【黑龙江专用】Unit 4 Customer Service（Listening and speaking）-《英语 基础模块3》（高教版2023修订版）《一课一练》（原卷版+解析版）

编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块3》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service（Listening and Speaking）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（17） Listening and Speaking 一、补全对话：根据对话内容，从选项中选择最佳答案补全对话（共10小题，每小题1分，共10分） A A: 1 . B: Yes, I'd like to buy a coat. A: What size do you take? B: 2 A: How about this one? B: 3 . Do you have a brown one? A: Sure. Here you are. B: I like it very much. 4 . A: 180 yuan. B: It's too expensive. A: There's a sale on today. 5 . B: OK. I'll take it. A. Sorry, I don't like green. B. Can I help you? C. Everything is half price. D. What's the price? E. Small. F. How is it going? G. How about you? B A: Excuse me. 6 I would like to make a few complaints. B: I am the manager here. You can complain to me. 7 A: Here is the thing. I was woken up by strange noises of the telephone several times last night. 8 it wouldn't stop beeping. B: Anything else? A: I am also not satisfied with the housekeeping service in my room. So I want to change to a cleaner and quieter room. 9 B: I apologize for everything disturbing you. We will give another room to you right now. Please wait a moment. And we'll change our procedures, 10 A. Even I unplugged it, B. so it won’t happen again. C. Please send someone over as soon as you can. D. What can I do for you? E. Who is the person responsible for handling complaints here? F. Could you do me a favor? G. I expect you can take measures to solve the problem. 二、情景交际：阅读下列简短对话，从 A、B、C、D 项中选出最佳答案。（共5小题，每小题1分，共5分） 11.—Excuse me. I'd like to make a complaint. —______ A. I don't mention it. B. What's up? C. What's the wrong? D. What's matter with you? 12.—Sorry, I have taken your dictionary by mistake. —______ A. That's right. B. You're welcome. C. All right. D. It doesn't matter. 13.—How can I help you? —______ A. I don't need your help. B. I'd like to return this sweater for a refund. C. No, I can do it myself. D. Yes, you can. 14.—What's the problem with your bike, Tony? —______. I can manage it and catch up with you. A. Good B. Not so bad C. Nothing serious D. Never mind 15.—What's the matter? —______ A.No matter. B. It is the wrong size. C. It's a pen. D. I'd like to have my dress exchanged. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块3》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service（Listening and Speaking）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（17） Listening and Speaking 一、补全对话：根据对话内容，从选项中选择最佳答案补全对话（共10小题，每小题1分，共10分） A A: 1 . B: Yes, I'd like to buy a coat. A: What size do you take? B: 2 A: How about this one? B: 3 . Do you have a brown one? A: Sure. Here you are. B: I like it very much. 4 . A: 180 yuan. B: It's too expensive. A: There's a sale on today. 5 . B: OK. I'll take it. A. Sorry, I don't like green. B. Can I help you? C. Everything is half price. D. What's the price? E. Small. F. How is it going? G. How about you? 【答案】 1．B 2．E 3．A 4．D 5．C 【解析】本文是一段顾客在商店购买外套的对话。 1．根据下文 B 回答 “是的，我想买一件外套”，可知此处 A 是店员询问顾客是否需要帮助。B 项 “Can I help you?（需要帮忙吗？）” 符合语境，故选 B。 2．根据上文 A 询问 “你穿什么尺码？”，可知此处 B 应回答具体尺码。E 项 “Small.（小码。）” 符合语境，故选 E。 3．根据下文 B 询问 “有棕色的吗？”，可知 B 不喜欢 A 推荐的这件的颜色。A 项 “Sorry, I don't like green.（抱歉，我不喜欢绿色。）” 符合语境，故选 A。 4．根据下文 A 回答 “180 yuan.（180 元。）”，可知此处 B 是在询问外套的价格。D 项 “What's the price?（价格是多少？）” 符合语境，故选 D。 5．根据上文 B 觉得太贵，以及下文 B 决定购买，可知此处 A 说明促销活动 —— 所有商品半价，促使 B 购买。C 项 “Everything is half price.（所有东西都是半价。）” 符合语境，故选 C。 B A: Excuse me. 6 I would like to make a few complaints. B: I am the manager here. You can complain to me. 7 A: Here is the thing. I was woken up by strange noises of the telephone several times last night. 8 it wouldn't stop beeping. B: Anything else? A: I am also not satisfied with the housekeeping service in my room. So I want to change to a cleaner and quieter room. 9 B: I apologize for everything disturbing you. We will give another room to you right now. Please wait a moment. And we'll change our procedures, 10 A. Even I unplugged it, B. so it won’t happen again. C. Please send someone over as soon as you can. D. What can I do for you? E. Who is the person responsible for handling complaints here? F. Could you do me a favor? G. I expect you can take measures to solve the problem. 【答案】6．E 7．D 8．A 9．C 10．B 【解析】本文是一段顾客向经理投诉住宿问题并要求解决的对话。 6．根据下文 A 说 “想投诉”，以及 B 回应 “我是经理，你可以向我投诉”，可知此处 A 是在询问谁负责处理投诉。E 项 “这里谁负责处理投诉？” 符合语境，故选 E。 7．根据上文 A 表明要投诉，B 作为经理应询问具体情况。D 项 “我能为你做什么？”（此处意为 “你有什么投诉？”）符合语境，故选 D。 8．根据上文 A 说 “电话的奇怪声音吵醒几次”，以及下文 “它还是不停发出哔哔声”，可知此处描述电话即使被拔掉插头仍有噪音。A 项 “即使我拔掉了它（插头）” 符合语境，故选 A。 9．根据上文 A 要求 “换一间更干净安静的房间”，可知此处 A 希望尽快派人处理。C 项 “请尽快派人过来” 符合语境，故选 C。 10．根据上文 B 说 “会改变流程”，可知此处是说这样问题就不会再发生。B 项 “所以不会再发生这种事了” 符合语境，故选 B。 二、情景交际：阅读下列简短对话，从 A、B、C、D 项中选出最佳答案。（共5小题，每小题1分，共5分） 11.—Excuse me. I'd like to make a complaint. —______ A. I don't mention it. B. What's up? C. What's the wrong? D. What's matter with you? 【答案】B 【解析】问句 “我想投诉” 是表达有不满需要说明，回应应询问具体情况。B 选项 “What's up?”（怎么了？）是常用的询问事由的表达，符合语境。A 选项 “别客气” 用于回应感谢，无关；C 选项语法错误（正确应为 “What's wrong?”）；D 选项语法错误（正确应为 “What's the matter with you?”）。故选 B。 12.—Sorry, I have taken your dictionary by mistake. —______ A. That's right. B. You're welcome. C. All right. D. It doesn't matter. 【答案】D 【解析】对方因拿错字典道歉，回应应表示 “没关系”。D 选项 “It doesn't matter.”（没关系）是回应道歉的常用语，符合语境。A 选项 “没错” 用于认同观点；B 选项 “不客气” 用于回应感谢；C 选项 “好吧” 语气平淡，不适合回应道歉。故选 D。 13.—How can I help you? —______ A. I don't need your help. B. I'd like to return this sweater for a refund. C. No, I can do it myself. D. Yes, you can. 【答案】B 【解析】问句 “How can I help you?”（我能帮你吗？）是提供帮助，回答应说明具体需求。B 选项 “我想退这件毛衣并退款” 明确表达了需求，符合语境。A、C 选项是拒绝帮助，语气生硬；D 选项 “是的，你可以” 未说明需求，语义不完整。故选 B。 14.—What's the problem with your bike, Tony? —______. I can manage it and catch up with you. A. Good B. Not so bad C. Nothing serious D. Never mind 【答案】C 【解析】问句询问自行车的问题，答句 “我能处理好并赶上你” 说明问题不严重。C 选项 “Nothing serious”（没什么严重的）符合语境。A 选项 “好” 与 “问题” 矛盾；B 选项 “还不错” 通常描述状态，不指问题；D 选项 “没关系” 用于回应道歉，无关。故选 C。 15.—What's the matter? —______ A.No matter. B. It is the wrong size. C. It's a pen. D. I'd like to have my dress exchanged. 【答案】B 【解析】问句 “What's the matter?”（怎么了？）询问具体问题，回答应说明遇到的问题。B 选项 “It is the wrong size.”（尺寸不对）是明确的问题描述，符合语境。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$