【黑龙江专用】Unit 4 Customer Service（Culture Understanding）-《英语 基础模块3》（高教版2023修订版）《一课一练》（原卷版+解析版）

编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块1》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块1》（高教版2023修订版） Unit 4 School Life （Culture Understanding）的课后作业。 《英语 基础模块1》（高教版2023修订版） Unit 4 School Life 一课一练（19） Culture Understanding 一、英汉互译（共10小题，每小题1分，共10分） 1.他没有耐心等。 【答案】He has no patience to wait. 【解析】考查 “have no patience to do sth.” 的用法，意为 “没有耐心做某事”；“patience” 意为 “耐心”，“wait” 意为 “等待”。 2.她负责管理这个办公室。 【答案】She is in charge of managing this office. 【解析】考查固定短语 “be in charge of”，意为 “负责”；“manage” 意为 “管理”，此处用动名词形式 “managing” 作介词 “of” 的宾语。 3.不要提这件事。 【答案】Don't mention this matter. 【解析】考查祈使句的否定形式，以 “Don't + 动词原形” 开头；“mention” 意为 “提及”，“this matter” 意为 “这件事”。 4.我保证尽我最大努力取得好成绩。 【答案】I promise to try my best to get good grades. 【解析】考查 “promise to do sth.”（保证做某事）和 “try one's best to do sth.”（尽某人最大努力做某事）的固定结构；“get good grades” 意为 “取得好成绩”。 5.简单的方法将有助于降低您的风险。 【答案】Simple methods will help reduce your risk. 【解析】考查 “help (to) do sth.” 的用法，意为 “有助于做某事”；“simple methods” 意为 “简单的方法”，“reduce” 意为 “降低”，“risk” 意为 “风险”。 6.I think the door's locked, but I'll just go and make sure. 【答案】我觉得门是锁着的，但我还是去确认一下。 【解析】“the door's locked” 意为 “门是锁着的”；“make sure” 是固定短语，意为 “确认”，此处用于表达去核实门是否锁好的动作。 7.The team's success was largely due to her efforts. 【答案】团队的成功主要归功于她的努力。 【解析】“the team's success” 意为 “团队的成功”；“be due to” 是固定短语，意为 “由于；归功于”；“largely” 意为 “主要地”，“efforts” 意为 “努力”。 8.I shook hands and exchanged a few words with the manager. 【答案】我和经理握了手，还交谈了几句。 【解析】“shook hands” 是 “shake hands” 的过去式，意为 “握手”；“exchanged a few words” 意为 “交谈了几句”；“with the manager” 意为 “和经理”，描述过去发生的动作。 9.We received a number of complaints from customers about the lack of parking facilities. 【答案】我们收到了许多顾客关于停车场设施不足的投诉。 【解析】“received a number of complaints” 意为 “收到许多投诉”；“from customers” 意为 “来自顾客”；“about the lack of parking facilities” 意为 “关于停车场设施不足”，“lack of” 意为 “缺乏”。 10.We offer customers a free home delivery service. 【答案】我们为顾客提供免费送货上门服务。 【解析】考查 “offer sb. sth.” 的用法，意为 “为某人提供某物”；“free home delivery service” 是固定短语，意为 “免费送货上门服务”。 二、阅读理解：阅读下列短文，从每题所给的A、B、C、D 四个选项中，选出最佳选项（共5小题，每小题1分，共5分） A smile (微笑) is one of the most common human expressions (表情). It's also one of the simplest. It makes us happier right away (try it now) and it can change the way others around us feel. We usually smile around 26 times a day. However, almost half of those smiles are fake (假的). We're smiling to be polite or because we don't want others to know how we're really feeling—which might be unhappy. Go into a large shop, find a shop worker and you'll see a fake smile soon. Although many people believe smiling is an important part of customer service (客户服务), it seems it is not positive for the person who is smiling. A report says fake smiles make workers feel less happy at work. When shop workers, for example, are asked to smile at customers, the workers' feelings get worse during the day. As a result, they do less work than those workers who only smile when they really feel like it. What's more, your customers may not want to see your fake smiles. The US company, Walmart, opened nearly 100 shops in Germany some years ago. However, within eight years Walmart stopped doing business (生意) in the country. One of the reasons for their failure was customer service. In Walmart, workers were asked to smile at customers. However, Germans weren't used to this and they felt uncomfortable in the shops. 11. We know the reasons why people give fake smiles from Paragraph · A.1 B.2 C. 3 D.4 12. What does the underlined word “positive” in Paragraph 3 mean in Chinese? A. 有关联的 B. 有目的的 C. 有改观的 D. 有助益的 13. German customers might think the smiles of the Walmart workers were A.strange B.small C.warm D.quick 14. Which of the following is TRUE about Walmart? A.It had a good business for eight years. B.Its workers in Germany didn't smile often. C.Its customer service was the worst in Germany. D.It opened about 100 shops in Germany some years ago. 15. What does the passage mainly talk about? A.Fake smiles can bring people close. B.Fake smiles can be bad for business. C.Fake smiles are necessary sometimes. D.Fake smiles are good for people’s health. 【答案】11. B 12．D 13．A 14．D 15．B 【导语】本文主要探讨了微笑中的假笑现象，分析了人们假笑的原因（出于礼貌或隐藏真实感受），并通过商店员工及沃尔玛在德国的案例，说明假笑对微笑者自身情绪、工作效率的负面影响，以及可能对商业造成的不利影响。 【详解】 11．细节理解题。根据第二段中 “We're smiling to be polite or because we don't want others to know how we're really feeling—which might be unhappy” 可知，第二段明确说明了人们假笑的原因（出于礼貌或不想让他人知道真实感受），故选 B。 12．词义猜测题。根据第三段中 “A report says fake smiles make workers feel less happy at work. When shop workers...are asked to smile at customers, the workers' feelings get worse during the day” 可知，假笑会让员工工作时更不开心，情绪变差，因此 “it is not positive for the person who is smiling” 中的 “positive” 应意为 “有助益的”，即假笑对微笑者没有益处，故选 D。 13．推理判断题。根据第四段中 “However, Germans weren't used to this and they felt uncomfortable in the shops” 可知，德国人不习惯沃尔玛员工的微笑，感到不舒服，由此可推测他们可能觉得这种微笑很奇怪，故选 A。 14．细节理解题。A 选项 “八年生意很好” 错误，文中提到 “within eight years Walmart stopped doing business in the country”，说明八年内就停止了业务，并非生意好；B 选项 “德国的员工不常笑” 错误，文中说 “workers were asked to smile at customers”，员工是被要求微笑的；C 选项 “客户服务在德国最差” 文中未提及，属于过度推断；D 选项 “几年前在德国开了约 100 家店” 与文中 “Walmart, opened nearly 100 shops in Germany some years ago” 一致，正确，故选 D。 15．主旨大意题。文章通过商店员工假笑影响工作状态，以及沃尔玛因强制员工对德国顾客微笑导致业务失败的案例，说明假笑可能对商业产生不利影响，B 选项 “假笑可能对生意不利” 符合主旨。A 选项 “假笑能拉近人们距离”、C 选项 “假笑有时是必要的”、D 选项 “假笑对健康有益” 均与文意不符，故选 B。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块1》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块1》（高教版2023修订版） Unit 4 School Life （Culture Understanding）的课后作业。 《英语 基础模块1》（高教版2023修订版） Unit 4 School Life 一课一练（19） Culture Understanding 一、英汉互译（共10小题，每小题1分，共10分） 1.他没有耐心等。 2.她负责管理这个办公室。 3.不要提这件事。 4.我保证尽我最大努力取得好成绩。 5.简单的方法将有助于降低您的风险。 6.I think the door's locked, but I'll just go and make sure. 7.The team's success was largely due to her efforts. 8.I shook hands and exchanged a few words with the manager. 9.We received a number of complaints from customers about the lack of parking facilities. 10.We offer customers a free home delivery service. 二、阅读理解：阅读下列短文，从每题所给的A、B、C、D 四个选项中，选出最佳选项（共5小题，每小题1分，共5分） A smile (微笑) is one of the most common human expressions (表情). It's also one of the simplest. It makes us happier right away (try it now) and it can change the way others around us feel. We usually smile around 26 times a day. However, almost half of those smiles are fake (假的). We're smiling to be polite or because we don't want others to know how we're really feeling—which might be unhappy. Go into a large shop, find a shop worker and you'll see a fake smile soon. Although many people believe smiling is an important part of customer service (客户服务), it seems it is not positive for the person who is smiling. A report says fake smiles make workers feel less happy at work. When shop workers, for example, are asked to smile at customers, the workers' feelings get worse during the day. As a result, they do less work than those workers who only smile when they really feel like it. What's more, your customers may not want to see your fake smiles. The US company, Walmart, opened nearly 100 shops in Germany some years ago. However, within eight years Walmart stopped doing business (生意) in the country. One of the reasons for their failure was customer service. In Walmart, workers were asked to smile at customers. However, Germans weren't used to this and they felt uncomfortable in the shops. 11. We know the reasons why people give fake smiles from Paragraph · A.1 B.2 C. 3 D.4 12. What does the underlined word “positive” in Paragraph 3 mean in Chinese? A. 有关联的 B. 有目的的 C. 有改观的 D. 有助益的 13. German customers might think the smiles of the Walmart workers were A.strange B.small C.warm D.quick 14. Which of the following is TRUE about Walmart? A.It had a good business for eight years. B.Its workers in Germany didn't smile often. C.Its customer service was the worst in Germany. D.It opened about 100 shops in Germany some years ago. 15. What does the passage mainly talk about? A.Fake smiles can bring people close. B.Fake smiles can be bad for business. C.Fake smiles are necessary sometimes. D.Fake smiles are good for people’s health. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$