Unit 4 Customer Service（B卷·单元测试卷）-《英语 基础模块3》（高教版2023版）《同步单元AB卷》（原卷版+解析版）

编写说明：本套【浙江专用】《同步单元AB卷》紧扣《英语 基础模块3》（高教版2023版）教材，以教材单元为基准精准覆盖核心考点，并紧密贴合浙江省人人考真题题型。A卷为考点梳理卷，侧重考点分层突破；B卷为单元测试卷，强化综合能力检测，助力师生高效把握区域教学重点，提升应试能力与知识应用水平。 本卷是Unit 4 Customer Service的单元测试卷，主要考查图文匹配、情景交际功能话题、阅读能力、语境分析能力、翻译能力和书面表达能力。 Unit 4 Customer Service B卷·单元测试卷 考试时间：60分钟 满分：100分 班级 姓名 学号 成绩 一、Please match the pictures with the relevant activities. 请将图片与相应的活动进行匹配。（共5小题，每小题2分，共10分） see a doctor 1 shopping 2 ask for and give direction 3 have a toothache 4 buy something with friends 5 二、Please choose the right answer to each question.请选择恰当的答案。（共5小题，每小题2分，共10分） 6. — Lucy, let me help you fix your computer. — ________. I can manage it myself. A. That’s OK B. No, thanks C. Perhaps not D. Not at all 7. — I’m so sorry about last night. It was all my fault. — ________. A. Forget it B. No way C. Go ahead D. My pleasure 8. — I’ve got something weighing on my mind. Could you give me some advice? — ________. Tell me all about it and I’ll do what I can. A. Don’t mention it B. No way C. No problem D. Forget it 9. —Can I have two tickets for the Chinese Ancient Poetic Dance? — ________. All the tickets have been sold out. A. I’m sorry B. Of course C. Never mind D. Thank you 10. —What I said just now made you feel bad, so I must apologize to you —________. I know you were worried about me. A. I think so B. That’s OK C. Good idea D. That’s a pity 三、Please complete the dialogue with the given sentences.请选择符合对话情景的句子，使对话完整，有一个选项多余。（共5小题，每小题2分，共10分） A: Can I help you? B: Yes, please. I want a skirt for my daughter. A: 11 B: Oh, it’s small for her. B: 12 B: 16. A: Oh, my daughter is 16, too. When is your daughter’s birthday? B: It’s on May 22nd. A: Great. 13 What color does she like? B: Blue. A: Here is a blue skirt. Do you like it? B: Yes. It’s nice. 14 A: 15 B: 50 yuan. A: I’ll take it. Thank you. B: You’re welcome. A. I think my daughter must like it. B. Their birthdays are on the same day. C. Do you like blue? D. How about this one? E. How much is it? F. How old is your daughter? 四、阅读理解（共10小题，每小题3分，共30分） A Ms. Brown’s Clothes Store Do you want to have a new look? Do you need new clothes? All clothes are nice and at very good prices. For men, we have jackets for $15, and only $25 for two. For girls, we have red, blue and white sweaters. How much are they? They are only $10. For boys, you can buy T-shirts in blue, black and white. They are only $8. We have socks in eight colors. How much are they? Only $1 for one pair. And only $10 for twelve. Do you like sports? We have great sports shoes for $12 and only $20 for two pairs. And the sports hat is at the price of $8. Do you need bags? We have bags in black, brown and white for only $5. Come and buy at Ms. Brown’s Clothes Store now! 16. A man can buy ________ jacket(s) for $50. A. one B. two C. three D. four 17. The T-shirts for ________ are only $8. A. men B. boys C. girls D. students 18. If you buy two pairs of sports shoes, you will spend ________. A. $10 B. $12 C. $15 D. $20 19. We can’t buy ________ bags at the store. A. blue B. brown C. black D. white 20. This passage is a/an ________. A. advertisement B. e-mail C. letter D. news B Recently, many people have begun to do shopping on the Internet. They are very interested in it. 21 There are some reasons for this. First, more and more people have their own computers. 22 Third, they don’t need to go to the shops themselves. On the other hand, 23 They are worried about the safety of shopping online. 24 And they can’t enjoy the pleasure of buying things in a supermarket. 25 A. Customers (顾客) can only see the pictures of a product on the Internet. B. Second, shopping on the Internet can save money and time. C. These are the reasons why they don’t like it. D. some people don’t like this new way. E. Why is it becoming more and more popular now? 五、Read the following passage and fill in the blanks with the given words.阅读下列文章，在空白处填上合适词汇的选项。（共5小题，每小题2分，共10分） A. began       B. largest      C. well-known     D. June       E. November Double Eleven is one of the 26 online shopping days in China. It 27 in 2009 and is set on 28 11th every year. 6. 18 is China’s mid-year online shopping event. The first 6. 18 was on 29 18th, 2010. Today, Double Eleven and 6. 18 are two 30 online shopping days in the world. 六、Choose the proper translation for each sentence.给下列句子选择合适的翻译。（共5小题，每小题2分，共10分） 31. When in Rome, do as the Romans do. A. 条条大道通罗马。 B. 入乡随俗。 32. 因服务质量差，许多顾客向店家提交了投诉。 A. Due to poor service quality, many customers submitted a complaint to the store. B. Due to poor service quality, many customers submitted a complain to the store. 33. Ben是我的名，Bush是我的姓。 A. Ben is my first name, and Bush is my last name. B. Ben is my last name, and Bush is my first name. 34. 现在是高峰时间，你最好尝试坐地铁去。 A. It’s rush hour. You’d better trying the subway B. It’s rush hour. You’d better try the subway. 35. 我想借此机会来感谢您的支持。 A. I’ d like to take this opportunity to thank you for your support. B. I’ d like to borrow this opportunity to thank you for your support. 七、书面表达（20分） 假如你叫李华。上个月你从某网站购买了三本书，收到后不满意。现在你用英语给该网站写一封邮件。内容包括： (1) 书籍存在的问题。 (2) 你的诉求。 注意： (1) 词数不少于60。 (2) 可以适当增加细节，以使行文连贯。 (3) 文章开头和结尾已为你写好，不计入总词数。 Dear Sir/Madame, I’m Li Hua, a regular customer of your website. ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Thank you. Yours, Li Hua 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：本套【浙江专用】《同步单元AB卷》紧扣《英语 基础模块3》（高教版2023版）教材，以教材单元为基准精准覆盖核心考点，并紧密贴合浙江省人人考真题题型。A卷为考点梳理卷，侧重考点分层突破；B卷为单元测试卷，强化综合能力检测，助力师生高效把握区域教学重点，提升应试能力与知识应用水平。 本卷是Unit 4 Customer Service的单元测试卷，主要考查图文匹配、情景交际功能话题、阅读能力、语境分析能力、翻译能力和书面表达能力。 Unit 4 Customer Service B卷·单元测试卷 考试时间：60分钟 满分：100分 班级 姓名 学号 成绩 一、Please match the pictures with the relevant activities. 请将图片与相应的活动进行匹配。（共5小题，每小题2分，共10分） see a doctor 1 shopping 2 ask for and give direction 3 have a toothache 4 buy something with friends 5 【答案】1. C 2. A 3. B 4. C 5. A 【解析】1. 考查动词短语。see a doctor：看医生；图片C是在医院接受牙齿检查或治疗。短语与图片C匹配。故选C。 2. 考查名词。shopping：购物；图片A是和朋友一起购物。单词与图片A匹配。故选A。 3. 考查动词短语。ask for and give direction：询问和指引方向；图片B是游客问路，一位父亲为其指路。短语与图片B匹配。故选B。 4. 考查动词短语。have a toothache：牙痛；图片C是在医院接受牙齿检查或治疗。短语与图片C匹配。故选C。 5. 考查动词短语。buy something with friends：和朋友们一起买东西；图片A是和朋友一起购物。短语与图片A匹配。故选A。 二、Please choose the right answer to each question.请选择恰当的答案。（共5小题，每小题2分，共10分） 6. — Lucy, let me help you fix your computer. — ________. I can manage it myself. A. That’s OK B. No, thanks C. Perhaps not D. Not at all 【答案】B 【详解】考查情景交际。句意：——露西，让我帮你修电脑吧。——不用了，谢谢。我自己能行。A. That’s OK没关系；B. No, thanks不用了，谢谢；C. Perhaps not可能不行；D. Not at all一点也不，不客气。根据“I can manage it myself.”可知，此处表示委婉拒绝对方。B选项符合语境。故选B。 7. — I’m so sorry about last night. It was all my fault. — ________. A. Forget it B. No way C. Go ahead D. My pleasure 【答案】A 【详解】考查情景交际。句意：——昨晚真的很抱歉，都是我的错。——没关系。A. Forget it算了吧，没关系（常用于道歉或请求原谅后的回应）；B. No way没门（表示拒绝或不可能）；C. Go ahead继续吧，说吧，做吧（表示允许或鼓励）；D. My pleasure我的荣幸（用于回答感谢）。根据“I’m so sorry about last night. It was all my fault.”可知，前一句是在为昨晚的事情道歉，因此此处应该用“Forget it”来回应，表示“没关系，算了吧”符合语境。故选A。 8. — I’ve got something weighing on my mind. Could you give me some advice? — ________. Tell me all about it and I’ll do what I can. A. Don’t mention it B. No way C. No problem D. Forget it 【答案】C 【详解】考查情景交际。句意：——我心里有事放不下，你能给我些建议吗？——没问题。把事情都告诉我，我会尽力帮忙。A. Don’t mention it不客气；别提了；B. No way没门，不行；C. No problem没问题；D. Forget it 算了吧。根据“Tell me all about it and I’ll do what I can.”可知，此处是愿意帮忙，用“No problem”符合语境。故选C。 9. —Can I have two tickets for the Chinese Ancient Poetic Dance? — ________. All the tickets have been sold out. A. I’m sorry B. Of course C. Never mind D. Thank you 【答案】A 【详解】考查情景交际。句意：——我可以买两张中国古代诗歌舞的票吗？——我很抱歉。所有的票都卖完了。A. I’m sorry我很抱歉；B. Of course当然；C. Never mind没关系；D. Thank you谢谢你。根据“All the tickets have been sold out.”可知，因所有的票都卖完了而感到抱歉。故选A。 10. —What I said just now made you feel bad, so I must apologize to you —________. I know you were worried about me. A. I think so B. That’s OK C. Good idea D. That’s a pity 【答案】B 【详解】考查情景交际。 句意：——我刚才说的话让你不舒服了，所以我必须向你道歉。——没关系。我知道你是担心我。A. I think so我也这么想；B. That’s OK没关系；C. Good idea好主意；D. That’s a pity太遗憾了。根据“I know you were worried about me.”可知，是接受道歉，回应“没关系”。故选B。 三、Please complete the dialogue with the given sentences.请选择符合对话情景的句子，使对话完整，有一个选项多余。（共5小题，每小题2分，共10分） A: Can I help you? B: Yes, please. I want a skirt for my daughter. A: 11 B: Oh, it’s small for her. B: 12 B: 16. A: Oh, my daughter is 16, too. When is your daughter’s birthday? B: It’s on May 22nd. A: Great. 13 What color does she like? B: Blue. A: Here is a blue skirt. Do you like it? B: Yes. It’s nice. 14 A: 15 B: 50 yuan. A: I’ll take it. Thank you. B: You’re welcome. A. I think my daughter must like it. B. Their birthdays are on the same day. C. Do you like blue? D. How about this one? E. How much is it? F. How old is your daughter? 【答案】11. D 12. F 13. B 14. A 15. E 【导语】本文是一个人在商店给她的女儿买裙子时跟服务员的对话。 11. 根据“I want a skirt for my daughter. (我想给我女儿买条裙子。)”及“Oh, it’s small for her. (哦，对她来说太小了。)”可知，已经拿出一件问她怎么样，选项D“这个怎么样？”符合语境。故选D。 12. 根据答语“16. (16岁。)”可知，此处是询问你女儿多大，选项F“你女儿多大了？”符合题意。故选F。 13. 根据“Oh, my daughter is 16, too. When is your daughter’s birthday? (哦，我女儿也16岁了。你女儿的生日是什么时候？)”、“It’s on May 22nd. (是5月22日。)”和“Great. (非常好。)”可知，此处是表示她们的生日在同一天，选项B“他们的生日在同一天。”符合语境。故选B。 14. 根据“Yes. It’s nice. (是。它很好。)”可知，此处表示我觉得我女儿一定喜欢，选项A“我想我女儿一定会喜欢的。”符合语境。故选A。 15. 根据答语“50 yuan. (50元。)”可知，此处是询问多少钱，选项E“它多少钱？”符合语境。故选E。 四、阅读理解（共10小题，每小题3分，共30分） A Ms. Brown’s Clothes Store Do you want to have a new look? Do you need new clothes? All clothes are nice and at very good prices. For men, we have jackets for $15, and only $25 for two. For girls, we have red, blue and white sweaters. How much are they? They are only $10. For boys, you can buy T-shirts in blue, black and white. They are only $8. We have socks in eight colors. How much are they? Only $1 for one pair. And only $10 for twelve. Do you like sports? We have great sports shoes for $12 and only $20 for two pairs. And the sports hat is at the price of $8. Do you need bags? We have bags in black, brown and white for only $5. Come and buy at Ms. Brown’s Clothes Store now! 16. A man can buy ________ jacket(s) for $50. A. one B. two C. three D. four 17. The T-shirts for ________ are only $8. A. men B. boys C. girls D. students 18. If you buy two pairs of sports shoes, you will spend ________. A. $10 B. $12 C. $15 D. $20 19. We can’t buy ________ bags at the store. A. blue B. brown C. black D. white 20. This passage is a/an ________. A. advertisement B. e-mail C. letter D. news 【答案】16. D 17. B 18. D 19. A 20. A 【导语】这是一则商店的广告。文章主要介绍了布朗女士服装店的商品及价格。 16. 细节理解题。根据第二段“For men, we have jackets for $15, and only $25 for two. (对于男士，我们有15美元的夹克，两件只需25美元。)”可知，男士25美元可买2件夹克，50美元可买四件夹克。故选D。 17. 细节理解题。根据第二段“For boys, you can buy T-shirts in blue, black and white. They are only $8. (对于男孩，你可以买蓝色、黑色和白色的t恤。只要8美元。)”可知，男孩的t恤只要8美元。故选B。 18. 细节理解题。根据第三段“We have great sports shoes for $12 and only $20 for two pairs. (我们有12美元的优质运动鞋，两双只需20美元。)”可知，如果你买两双运动鞋，你将花费20美元。故选D。 19. 推理判断题。根据最后一段“We have bags in black, brown and white for only $5. (我们有黑色、棕色和白色的包，只需5美元。)”可知，我们不能在这家商店里买到蓝色的袋子。故选A。 20. 推理判断题。通读全文及根据最后一段“Come and buy at Ms. Brown’s Clothes Store now! (现在就来布朗女士服装店 购买吧！)”可知，这篇文章主要介绍了布朗女士服装店的商品及价格，目的是吸引顾客来购买，由此可知，这是一则广告。故选A。 B Recently, many people have begun to do shopping on the Internet. They are very interested in it. 21 There are some reasons for this. First, more and more people have their own computers. 22 Third, they don’t need to go to the shops themselves. On the other hand, 23 They are worried about the safety of shopping online. 24 And they can’t enjoy the pleasure of buying things in a supermarket. 25 A. Customers (顾客) can only see the pictures of a product on the Internet. B. Second, shopping on the Internet can save money and time. C. These are the reasons why they don’t like it. D. some people don’t like this new way. E. Why is it becoming more and more popular now? 【答案】21. E 22. B 23. D 24. A 25. C 【导语】本文是一篇说明文。讲述的是现在很多人都非常喜欢的一种新的购物方式——网购，这种购物方式有它的优点，但也有一些人不喜欢这种购物方式。 21. 根据空后的“There are some reasons for this. (这有一些原因。)”可推测，空处应询问网购受欢迎的原因。选项E“Why is it becoming more and more popular now? (为什么现在越来越流行呢？)”中的“Why ”与后文的“reasons ”相呼应。故选E。 22. 根据前文的“First, more and more people have their own computers.（首先，越来越多的人有自己的电脑。)”和后文的“Third, they don’t need to go to the shops themselves. (第三，他们不需要自己去商店。)”可知，这里需要填入第二条原因。选项 B“Second, shopping on the Internet can save money and time. (其次，网上购物可以节省金钱和时间。)”符合逻辑顺序。故选B。 23. 根据“On the other hand (另一方面)”可知，这里要引出与上文人们对网购感兴趣不同的观点，即有人不喜欢网购这种新方式。选项 D“some people don’t like this new way. (一些人不喜欢这种新方式。)”符合语境。故选D。 24. 根据前文“They are worried about the safety of shopping online. (他们担心网上购物的安全性。)”可知，这里要继续阐述不喜欢网购的原因。选项 A“Customers (顾客) can only see the pictures of a product on the Internet. (顾客只能在网上看到产品的图片。)”进一步说明了网购的不足之处。故选A。 25. 根据前文“And they can’t enjoy the pleasure of buying things in a supermarket. (而且他们无法享受到超市买东西的乐趣。)”可知，前文阐述了不喜欢网购的原因，选项 C“These are the reasons why they don’t like it. (这些就是他们不喜欢它的原因。)”对不喜欢网购的原因进行总结。故选C。 五、Read the following passage and fill in the blanks with the given words.阅读下列文章，在空白处填上合适词汇的选项。（共5小题，每小题2分，共10分） A. began       B. largest      C. well-known     D. June       E. November Double Eleven is one of the 26 online shopping days in China. It 27 in 2009 and is set on 28 11th every year. 6. 18 is China’s mid-year online shopping event. The first 6. 18 was on 29 18th, 2010. Today, Double Eleven and 6. 18 are two 30 online shopping days in the world. 【答案】26. B 27. A 28. E 29. D 30. C 【导语】本文是说明文。本文介绍了中国两大标志性网购狂欢节——双十一和618购物节的起源与发展。 26. 考查形容词最高级。句意：双十一是中国最大的网购日之一。“one of the+形容词最高级+名词复数”，表示“……中最……之一”，题目所给的形容词“largest (最大的)”，是最高级，符合题意。故选B。 27. 考查动词和过去时。句意：该节日开始于2009年，定于每年11月11日。此处缺少谓语动词，根据“in 2009”可知，表示开始于2009年，时态是一般过去时，题目所给唯一动词词“began (开始)”是动词过去式，符合题意。故选A。 28. 考查名词。句意：该节日开始于2009年，定于每年11月11日。根据“set on (设立)”可知，空格处应该填一个名词作介词宾语，“November”是名词，表示“十一月”，“November 11th”表示“11月11日”，符合“Double Eleven (双十一)”的语境。故选E。 29. 考查名词。句意：首届活动于2010年6月18日启幕。根据“18th, 2010”可知，空格处应该填一个表示月份的名词表示某年某月某日，题目所给名词“June (六月)”符合“618”的语境，“June 18th, 2010”表示“在2010年6月18日”。故选D。 30. 考查形容词。句意：如今，双十一与618已跻身全球两大著名的网购日之列。“days”是名词，其前用形容词作定语，空格处应该填一个形容词，题目所给形容词“well-known (著名的)”符合题意。故选C。 六、Choose the proper translation for each sentence.给下列句子选择合适的翻译。（共5小题，每小题2分，共10分） 31. When in Rome, do as the Romans do. A. 条条大道通罗马。 B. 入乡随俗。 【答案】B 【详解】考查祈使句和谚语。When：当……的时候，连词；in Rome：在罗马，前半部分是状语从句中的省略；do：做，动词，此处是祈使句，作谓语，前面无主语；as the Romans do：像罗马人那样做，方式状语从句。所以句子是“在罗马的时候，要像罗马人做的那样做。”，这是一句谚语“入乡随俗”。故选B。 32. 因服务质量差，许多顾客向店家提交了投诉。 A. Due to poor service quality, many customers submitted a complaint to the store. B. Due to poor service quality, many customers submitted a complain to the store. 【答案】A 【详解】考查词性辨析。对比译文可知，两句的区别在于“a”后应接名词还是动词。“complaint”是名词，意为“投诉”，而“complain”是动词，意为“抱怨”。“a”后需接名词，因此A句翻译符合题意。故选A。 33. Ben是我的名，Bush是我的姓。 A. Ben is my first name, and Bush is my last name. B. Ben is my last name, and Bush is my first name. 【答案】A 【详解】考查名词短语。对比译文可知，两句的区别在于“first name”与“last name”的位置；名词短语first name，意为“名”；名词短语last name，意为“姓”。A句翻译符合题意。故选A。 34. 现在是高峰时间，你最好尝试坐地铁去。 A. It’s rush hour. You’d better trying the subway B. It’s rush hour. You’d better try the subway. 【答案】B 【详解】考查固定短语。对比译文可知，两句的区别在于“’d better”后应跟动名词还是动词原形。had better是一个固定短语，其后要接动词原形，意为“最好做某事”。B句翻译符合题意。故选B。 35. 我想借此机会来感谢您的支持。 A. I’ d like to take this opportunity to thank you for your support. B. I’ d like to borrow this opportunity to thank you for your support. 【答案】A 【详解】考查动词短语。对比译文可知，两句的区别在于“take this opportunity”和“borrow this opportunity”的表达。根据修饰“opportunity”的定语“to thank you for your support”可知，本句中的“借”并非借用某物，而是指“抓住和利用”这一机会，选用“take (拿，取)”之意，构成“take this opportunity (利用找个机会)”更符合此语境。故选A。 七、书面表达（20分） 假如你叫李华。上个月你从某网站购买了三本书，收到后不满意。现在你用英语给该网站写一封邮件。内容包括： (1) 书籍存在的问题。 (2) 你的诉求。 注意： (1) 词数不少于60。 (2) 可以适当增加细节，以使行文连贯。 (3) 文章开头和结尾已为你写好，不计入总词数。 Dear Sir/Madame, I’m Li Hua, a regular customer of your website. ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Thank you. Yours, Li Hua 【答案】Dear Sir/ Madame, I’m Li Hua, a regular customer of your website. I’m writing to complain about the three books I bought from your online store on April 19th. Receiving them, I could hardly open them, only to find that some contents were printed so poorly that I couldn’t read them. Besides, twenty pages of one book were missing, which made me very annoyed. I would appreciate it if you could exchange the three books for new ones, or I will declare a full refund. I hope that my problem can get your kind consideration. Thank you. Yours, Li Hua 【导语】本篇书面表达属于应用文。要求考生关于购买的书籍写一封投诉信邮件。 【详解】1.词汇积累 几乎不：hardly→ scarcely 此外：besides→ what’s more 失踪的、找不到的：missing→ lost 恼怒的：annoyed→ angry 2.句式拓展 简单句变复合句 原句：Receiving them, I could hardly open them, only to find that some contents were printed so poorly that I couldn’t read them. 拓展句：I could hardly open them when I received them, only to find that some contents were printed so poorly that I couldn’t read them. 【点睛】【高分句型1】I’m writing to complain about the three books I bought from your online store on April 19th. (运用了省略了that或which引导的限制性定语从句) 【高分句型2】Besides, twenty pages of one book were missing, which made me very annoyed. (运用了which引导的非限制性定语从句) 【高分句型3】I would appreciate it if you could exchange the three books for new ones, or I will declare a full refund. (运用了if引导的条件状语从句) 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$