【云南专用】Unit 4 Customer Service（Culture Understanding）-《英语 基础模块3》（高教版2023修订版）《一课一练》（原卷版+解析版）

编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块1》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块1》（高教版2023修订版） Unit 4 School Life （Culture Understanding）的课后作业。 《英语 基础模块1》（高教版2023修订版） Unit 4 School Life 一课一练（19） Culture Understanding 一、完形填空：根据短文内容，从A、B、C、D四个选项中选出最佳答案（共10小题，每小题1分，共10分） After finishing his study, Tom Smith planned to teach English in different countries, so he came to China first. However, over ten years later, he’s still in China, but not as a 1 . Now he’s running a website named Baopals in Shanghai. In 2015, Tom found that it took his Chinese friends a few minutes to 2 things online, much faster than going to stores. What’s more, the 3 were very good. That helped his friends save a lot of money. However, most products only had introductions (产品介绍) in Chinese, so it was 4 for Tom to enjoy shopping on Taobao. He often asked Chinese friends to buy products for him and then 5 them. To solve the problem, Tom 6 the website Baopals with two American friends. Foreigners can find English 7 of products on the website. Baopals also helps people choose products on Taobao, from sports shoes to TV sets. Tom says he wants to make foreigners 8 Chinese products and Chinese websites. “I know it feel 9 to shop online in China,” Tom said. “I’m sure that more foreigners will have the same 10 after experiencing personally. ” 1．A．teacher B．guide C．driver D．doctor 2．A．make B．sell C．get D．buy 3．A．services B．dates C．prices D．shops 4．A．noisy B．hard C．cool D．fun 5．A．asked for B．paid for C．gave up D．brought up 6．A．found B．cleared C．visited D．built 7．A．information B．culture C．makers D．news 8．A．produce B．trust C．miss D．forget 9．A．funny B．terrible C．great D．tired 10．A．activity B．feeling C．hobby D．problem 二、阅读理解：阅读下列短文，从每题所给的A、B、C、D 四个选项中，选出最佳选项（共5小题，每小题1分，共5分） A smile (微笑) is one of the most common human expressions (表情). It's also one of the simplest. It makes us happier right away (try it now) and it can change the way others around us feel. We usually smile around 26 times a day. However, almost half of those smiles are fake (假的). We're smiling to be polite or because we don't want others to know how we're really feeling—which might be unhappy. Go into a large shop, find a shop worker and you'll see a fake smile soon. Although many people believe smiling is an important part of customer service (客户服务), it seems it is not positive for the person who is smiling. A report says fake smiles make workers feel less happy at work. When shop workers, for example, are asked to smile at customers, the workers' feelings get worse during the day. As a result, they do less work than those workers who only smile when they really feel like it. What's more, your customers may not want to see your fake smiles. The US company, Walmart, opened nearly 100 shops in Germany some years ago. However, within eight years Walmart stopped doing business (生意) in the country. One of the reasons for their failure was customer service. In Walmart, workers were asked to smile at customers. However, Germans weren't used to this and they felt uncomfortable in the shops. 11. We know the reasons why people give fake smiles from Paragraph · A.1 B.2 C. 3 D.4 12. What does the underlined word “positive” in Paragraph 3 mean in Chinese? A. 有关联的 B. 有目的的 C. 有改观的 D. 有助益的 13. German customers might think the smiles of the Walmart workers were A.strange B.small C.warm D.quick 14. Which of the following is TRUE about Walmart? A.It had a good business for eight years. B.Its workers in Germany didn't smile often. C.Its customer service was the worst in Germany. D.It opened about 100 shops in Germany some years ago. 15. What does the passage mainly talk about? A.Fake smiles can bring people close. B.Fake smiles can be bad for business. C.Fake smiles are necessary sometimes. D.Fake smiles are good for people’s health. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块1》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块1》（高教版2023修订版） Unit 4 School Life （Culture Understanding）的课后作业。 《英语 基础模块1》（高教版2023修订版） Unit 4 School Life 一课一练（19） Culture Understanding 一、完形填空：根据短文内容，从A、B、C、D四个选项中选出最佳答案（共10小题，每小题1分，共10分） After finishing his study, Tom Smith planned to teach English in different countries, so he came to China first. However, over ten years later, he’s still in China, but not as a 1 . Now he’s running a website named Baopals in Shanghai. In 2015, Tom found that it took his Chinese friends a few minutes to 2 things online, much faster than going to stores. What’s more, the 3 were very good. That helped his friends save a lot of money. However, most products only had introductions (产品介绍) in Chinese, so it was 4 for Tom to enjoy shopping on Taobao. He often asked Chinese friends to buy products for him and then 5 them. To solve the problem, Tom 6 the website Baopals with two American friends. Foreigners can find English 7 of products on the website. Baopals also helps people choose products on Taobao, from sports shoes to TV sets. Tom says he wants to make foreigners 8 Chinese products and Chinese websites. “I know it feel 9 to shop online in China,” Tom said. “I’m sure that more foreigners will have the same 10 after experiencing personally. ” 1．A．teacher B．guide C．driver D．doctor 2．A．make B．sell C．get D．buy 3．A．services B．dates C．prices D．shops 4．A．noisy B．hard C．cool D．fun 5．A．asked for B．paid for C．gave up D．brought up 6．A．found B．cleared C．visited D．built 7．A．information B．culture C．makers D．news 8．A．produce B．trust C．miss D．forget 9．A．funny B．terrible C．great D．tired 10．A．activity B．feeling C．hobby D．problem 【答案】1．A 2．D 3．C 4．B 5．B 6．D 7．A 8．B 9．C 10．B 【导语】本文是一篇记叙文。主要讲述了汤姆・史密斯原本计划来中国教英语，却因发现中国网购的便捷性及外国人面临的语言障碍，与朋友创建了名为 Baopals的网站，帮助外国人通过英文信息了解和购买中国产品，展现了他从教师到创业者的转变，以及对中国网购文化的推广。 1．考查名词词义辨析。句意：然而，十多年后，他仍在中国，但不再是一名教师。A. teacher老师；B. guide导游；C. driver司机；D. doctor医生。根据“After finishing his study, Tom Smith planned to teach English in different countries, so he came to China first. (完成学业后，汤姆·史密斯计划去不同的国家教英语，于是他首先来到了中国。)”以及“but (但是)”可知，他现在身份不是“教师”。故选A。 2．考查动词词义辨析。句意：2015年，汤姆发现他的中国朋友在网上买东西需要几分钟，比去商店快得多。A. make制作；B. sell售卖；C. get得到；D. buy购买。根据“online (在线)”及“going to stores (去商店)”的对比可知，此处指“购买”商品，“buy things online”为固定表达。故选D。 3．考查名词词义辨析。句意：更重要的是，价格非常好。A. services服务；B. dates日期；C. prices价格；D. shops商店。根据后文“That helped his friends save a lot of money. (那帮助他的朋友们省了很多钱)”可知，此处指“价格”优惠。故选C。 4．考查形容词词义辨析。句意：然而，大多数产品只有中文的介绍，所以汤姆很难在淘宝上享受购物。A. noisy吵闹的；B. hard困难的；C. cool凉爽的/酷的；D. fun有趣的。根据“most products only had introductions in Chinese (大多数产品只有中文介绍)”可知，语言障碍导致汤姆购物“困难”。故选B。 5．考查动词短语辨析。句意：他经常让中国朋友帮他买产品，然后为它们付款。A. asked for请求；B. paid for支付；C. gave up放弃；D. brought up抚养/提出。根据“He often asked Chinese friends to buy products for him (他经常让中国朋友帮他买产品)”可知，朋友代买后，汤姆需“付款”，“pay for sth.”表示“为某物付款”。故选B。 6．考查动词词义辨析。句意：为解决这个问题，汤姆和两位美国朋友创建了Baopals网站。A. found发现；B. cleared清理；C. visited参观；D. built创建/搭建。根据“the website Baopals (Baopals网站)”可知，此处指“创建”网站。故选D。 7．考查名词词义辨析。句意：外国人可以在网站上找到产品的英文信息。A. information信息；B. culture文化；C. makers制造者；D. news新闻。根据前文“most products only had introductions in Chinese (大多数产品只有中文介绍)”可知，网站提供的是英文的产品“信息”。故选A。 8．考查动词词义辨析。句意：汤姆说他想让外国人信任中国产品和中国网站。A. produce生产；B. trust信任；C. miss想念/错过；D. forget忘记。根据“Baopals helps people choose products (Baopals帮助人们挑选产品)”可知，其目的是让外国人“信任”中国商品和平台。故选B。 9．考查形容词词义辨析。句意：汤姆说：“我知道在中国网上购物的感觉很棒。”A. funny有趣的；B. terrible糟糕的；C. great极好的；D. tired疲惫的。根据后文“more foreigners will have the same... (更多外国人会有相同的……)”及“experiencing personally (亲自体验)”可知，此处应填褒义词“很棒的”。故选C。 10．考查名词词义辨析。句意：我相信更多外国人在亲自体验后会有同样的感受。A. activity活动；B. feeling感受；C. hobby爱好；D. problem问题。“the same feeling”呼应前文“it feel great (感觉很棒)”，指相同的“感受”。故选B。 二、阅读理解：阅读下列短文，从每题所给的A、B、C、D 四个选项中，选出最佳选项（共5小题，每小题1分，共5分） A smile (微笑) is one of the most common human expressions (表情). It's also one of the simplest. It makes us happier right away (try it now) and it can change the way others around us feel. We usually smile around 26 times a day. However, almost half of those smiles are fake (假的). We're smiling to be polite or because we don't want others to know how we're really feeling—which might be unhappy. Go into a large shop, find a shop worker and you'll see a fake smile soon. Although many people believe smiling is an important part of customer service (客户服务), it seems it is not positive for the person who is smiling. A report says fake smiles make workers feel less happy at work. When shop workers, for example, are asked to smile at customers, the workers' feelings get worse during the day. As a result, they do less work than those workers who only smile when they really feel like it. What's more, your customers may not want to see your fake smiles. The US company, Walmart, opened nearly 100 shops in Germany some years ago. However, within eight years Walmart stopped doing business (生意) in the country. One of the reasons for their failure was customer service. In Walmart, workers were asked to smile at customers. However, Germans weren't used to this and they felt uncomfortable in the shops. 11. We know the reasons why people give fake smiles from Paragraph · A.1 B.2 C. 3 D.4 12. What does the underlined word “positive” in Paragraph 3 mean in Chinese? A. 有关联的 B. 有目的的 C. 有改观的 D. 有助益的 13. German customers might think the smiles of the Walmart workers were A.strange B.small C.warm D.quick 14. Which of the following is TRUE about Walmart? A.It had a good business for eight years. B.Its workers in Germany didn't smile often. C.Its customer service was the worst in Germany. D.It opened about 100 shops in Germany some years ago. 15. What does the passage mainly talk about? A.Fake smiles can bring people close. B.Fake smiles can be bad for business. C.Fake smiles are necessary sometimes. D.Fake smiles are good for people’s health. 【答案】11. B 12．D 13．A 14．D 15．B 【导语】本文主要探讨了微笑中的假笑现象，分析了人们假笑的原因（出于礼貌或隐藏真实感受），并通过商店员工及沃尔玛在德国的案例，说明假笑对微笑者自身情绪、工作效率的负面影响，以及可能对商业造成的不利影响。 【详解】 11．细节理解题。根据第二段中 “We're smiling to be polite or because we don't want others to know how we're really feeling—which might be unhappy” 可知，第二段明确说明了人们假笑的原因（出于礼貌或不想让他人知道真实感受），故选 B。 12．词义猜测题。根据第三段中 “A report says fake smiles make workers feel less happy at work. When shop workers...are asked to smile at customers, the workers' feelings get worse during the day” 可知，假笑会让员工工作时更不开心，情绪变差，因此 “it is not positive for the person who is smiling” 中的 “positive” 应意为 “有助益的”，即假笑对微笑者没有益处，故选 D。 13．推理判断题。根据第四段中 “However, Germans weren't used to this and they felt uncomfortable in the shops” 可知，德国人不习惯沃尔玛员工的微笑，感到不舒服，由此可推测他们可能觉得这种微笑很奇怪，故选 A。 14．细节理解题。A 选项 “八年生意很好” 错误，文中提到 “within eight years Walmart stopped doing business in the country”，说明八年内就停止了业务，并非生意好；B 选项 “德国的员工不常笑” 错误，文中说 “workers were asked to smile at customers”，员工是被要求微笑的；C 选项 “客户服务在德国最差” 文中未提及，属于过度推断；D 选项 “几年前在德国开了约 100 家店” 与文中 “Walmart, opened nearly 100 shops in Germany some years ago” 一致，正确，故选 D。 15．主旨大意题。文章通过商店员工假笑影响工作状态，以及沃尔玛因强制员工对德国顾客微笑导致业务失败的案例，说明假笑可能对商业产生不利影响，B 选项 “假笑可能对生意不利” 符合主旨。A 选项 “假笑能拉近人们距离”、C 选项 “假笑有时是必要的”、D 选项 “假笑对健康有益” 均与文意不符，故选 B。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$