【安徽专用】Unit 4 Customer Service（Listening and speaking）-《英语 基础模块3》（高教版2023修订版）《一课一练》（原卷版+解析版）

编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块3》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service（Listening and Speaking）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（17） Listening and Speaking 一、补全对话：根据对话内容，从选项中选择最佳答案补全对话（共10小题，每小题1分，共10分） A A: 1 . B: Yes, I'd like to buy a coat. A: What size do you take? B: 2 A: How about this one? B: 3 . Do you have a brown one? A: Sure. Here you are. B: I like it very much. 4 . A: 180 yuan. B: It's too expensive. A: There's a sale on today. 5 . B: OK. I'll take it. A. Sorry, I don't like green. B. Can I help you? C. Everything is half price. D. What's the price? E. Small. F. How is it going? G. How about you? 【答案】 1．B 2．E 3．A 4．D 5．C 【解析】本文是一段顾客在商店购买外套的对话。 1．根据下文 B 回答 “是的，我想买一件外套”，可知此处 A 是店员询问顾客是否需要帮助。B 项 “Can I help you?（需要帮忙吗？）” 符合语境，故选 B。 2．根据上文 A 询问 “你穿什么尺码？”，可知此处 B 应回答具体尺码。E 项 “Small.（小码。）” 符合语境，故选 E。 3．根据下文 B 询问 “有棕色的吗？”，可知 B 不喜欢 A 推荐的这件的颜色。A 项 “Sorry, I don't like green.（抱歉，我不喜欢绿色。）” 符合语境，故选 A。 4．根据下文 A 回答 “180 yuan.（180 元。）”，可知此处 B 是在询问外套的价格。D 项 “What's the price?（价格是多少？）” 符合语境，故选 D。 5．根据上文 B 觉得太贵，以及下文 B 决定购买，可知此处 A 说明促销活动 —— 所有商品半价，促使 B 购买。C 项 “Everything is half price.（所有东西都是半价。）” 符合语境，故选 C。 B A: Excuse me. 6 I would like to make a few complaints. B: I am the manager here. You can complain to me. 7 A: Here is the thing. I was woken up by strange noises of the telephone several times last night. 8 it wouldn't stop beeping. B: Anything else? A: I am also not satisfied with the housekeeping service in my room. So I want to change to a cleaner and quieter room. 9 B: I apologize for everything disturbing you. We will give another room to you right now. Please wait a moment. And we'll change our procedures, 10 A. Even I unplugged it, B. so it won’t happen again. C. Please send someone over as soon as you can. D. What can I do for you? E. Who is the person responsible for handling complaints here? F. Could you do me a favor? G. I expect you can take measures to solve the problem. 【答案】6．E 7．D 8．A 9．C 10．B 【解析】本文是一段顾客向经理投诉住宿问题并要求解决的对话。 6．根据下文 A 说 “想投诉”，以及 B 回应 “我是经理，你可以向我投诉”，可知此处 A 是在询问谁负责处理投诉。E 项 “这里谁负责处理投诉？” 符合语境，故选 E。 7．根据上文 A 表明要投诉，B 作为经理应询问具体情况。D 项 “我能为你做什么？”（此处意为 “你有什么投诉？”）符合语境，故选 D。 8．根据上文 A 说 “电话的奇怪声音吵醒几次”，以及下文 “它还是不停发出哔哔声”，可知此处描述电话即使被拔掉插头仍有噪音。A 项 “即使我拔掉了它（插头）” 符合语境，故选 A。 9．根据上文 A 要求 “换一间更干净安静的房间”，可知此处 A 希望尽快派人处理。C 项 “请尽快派人过来” 符合语境，故选 C。 10．根据上文 B 说 “会改变流程”，可知此处是说这样问题就不会再发生。B 项 “所以不会再发生这种事了” 符合语境，故选 B。 二、情景交际：阅读下列简短对话，从 A、B、C、D 项中选出最佳答案。（共5小题，每小题1分，共5分） 11.—I'd like to have this smart watch refunded. It doesn't work properly. —______ A. What's the problem exactly? B. You're welcome. C. That's a good idea. D. I hope so. 【答案】A 【解析】顾客提出退款并说明商品有问题时，服务员应进一步询问具体问题，“What's the problem exactly?”（具体是什么问题呢？）符合语境。B 选项用于回应感谢；C 选项用于赞同建议；D 选项表示 “希望如此”，均不匹配。故选 A。 12.—Would you please show me your receipt? We need to check the purchase date. —______ A. Here you are. B. It's my pleasure. C. I'm sorry to hear that. D. Never mind. 【答案】A 【解析】问句要求出示收据，“Here you are.”（给你）是直接且恰当的回应。B 选项用于回应感谢；C 选项用于表达同情；D 选项用于安慰对方，均不符合语境。故选 A。 13.—I'm sorry for the inconvenience caused by the delayed delivery. We'll send you a 10% discount coupon. —______ A. That's too bad. B. It's very kind of you. C. I don't think so. D. You're right. 【答案】B 【解析】对方道歉并提出补偿方案时，“It's very kind of you.”（你真好）是礼貌的回应，表达对解决方案的认可。A 选项表示不满；C 选项表示不认同；D 选项表示 “你是对的”，均不恰当。故选 B。 14.—The shirt I received is the wrong size. Can I exchange it for a larger one? —______ A. No, you can't. B. Of course. Please fill in this form. C. That's not my fault. D. I have no idea. 【答案】B 【解析】顾客要求更换商品时，服务员应积极回应，“Of course. Please fill in this form.”（当然可以，请填写这张表）符合服务场景的礼貌用语。A、C 选项语气生硬；D 选项态度模糊，均不合适。故选 B。 15.—My laptop keeps restarting since I bought it last week. What can you do about it? —______ A. It's none of my business. B. We'll repair it for free within the warranty period. C. You should buy a new one. D. That's impossible. 【答案】B 【解析】顾客反映商品问题并询问解决方案时，“We'll repair it for free within the warranty period.”（在保修期内我们会免费维修）是合理的回应。A、C、D 选项均不符合客服应有的服务态度，故选 B。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块3》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service（Listening and Speaking）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（17） Listening and Speaking 一、补全对话：根据对话内容，从选项中选择最佳答案补全对话（共10小题，每小题1分，共10分） A A: 1 . B: Yes, I'd like to buy a coat. A: What size do you take? B: 2 A: How about this one? B: 3 . Do you have a brown one? A: Sure. Here you are. B: I like it very much. 4 . A: 180 yuan. B: It's too expensive. A: There's a sale on today. 5 . B: OK. I'll take it. A. Sorry, I don't like green. B. Can I help you? C. Everything is half price. D. What's the price? E. Small. F. How is it going? G. How about you? B A: Excuse me. 6 I would like to make a few complaints. B: I am the manager here. You can complain to me. 7 A: Here is the thing. I was woken up by strange noises of the telephone several times last night. 8 it wouldn't stop beeping. B: Anything else? A: I am also not satisfied with the housekeeping service in my room. So I want to change to a cleaner and quieter room. 9 B: I apologize for everything disturbing you. We will give another room to you right now. Please wait a moment. And we'll change our procedures, 10 A. Even I unplugged it, B. so it won’t happen again. C. Please send someone over as soon as you can. D. What can I do for you? E. Who is the person responsible for handling complaints here? F. Could you do me a favor? G. I expect you can take measures to solve the problem. 二、情景交际：阅读下列简短对话，从 A、B、C、D 项中选出最佳答案。（共5小题，每小题1分，共5分） 11.—I'd like to have this smart watch refunded. It doesn't work properly. —______ A. What's the problem exactly? B. You're welcome. C. That's a good idea. D. I hope so. 12.—Would you please show me your receipt? We need to check the purchase date. —______ A. Here you are. B. It's my pleasure. C. I'm sorry to hear that. D. Never mind. 13.—I'm sorry for the inconvenience caused by the delayed delivery. We'll send you a 10% discount coupon. —______ A. That's too bad. B. It's very kind of you. C. I don't think so. D. You're right. 14.—The shirt I received is the wrong size. Can I exchange it for a larger one? —______ A. No, you can't. B. Of course. Please fill in this form. C. That's not my fault. D. I have no idea. 15.—My laptop keeps restarting since I bought it last week. What can you do about it? —______ A. It's none of my business. B. We'll repair it for free within the warranty period. C. You should buy a new one. D. That's impossible. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$