【安徽专用】Unit 4 Customer Service（Culture Understanding）-《英语 基础模块3》（高教版2023修订版）《一课一练》（原卷版+解析版）

编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块1》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块1》（高教版2023修订版） Unit 4 School Life （Culture Understanding）的课后作业。 《英语 基础模块1》（高教版2023修订版） Unit 4 School Life 一课一练（19） Culture Understanding 阅读理解：阅读下列短文，从每题所给的A、B、C、D 四个选项中，选出最佳选项（共10小题，每小题1分，共10分） A Dear Sir/Madam, I am writing to complain about the TV advertisement for your product Cheese in a Tube. In my opinion, there is some false information in it, and it also encourages children to have bad eating habits. In the advertisement, there is a popular TV cartoon character who says that Cheese in a Tube is “the best cheese in the world”. This is, of course, not true. However, I have two young children who love the cartoon character in the advertisement. Now they hope to eat the cheese every day. They believe that your cheese is the best in the world and they don't want any other kind. The cartoon character then says that Cheese in a Tube is “good for young kids”. Well, I checked the information on the packet. There certainly isn't very much cheese in your product (only 5%) and it has more fat and calories (热量) than chocolate! It's probably one of the unhealthiest things you can buy in the supermarket. Child obesity is a huge problem in our country, and products like yours just make things worse. Please change this terrible advertisement. And why don't you start making healthier foods too? Yours sincerely, Tina Smith 1. “Cheese in a Tube”is a A. TV advertisement B. bad eating habit C. product of a company D. cartoon character 2. Tina's two children believe the cheese is the best in the world because A. they eat the cheese every day B. they believe what the cartoon tells them C. the cheese is very popular D. the cartoon character is very popular 3. Tina checked the information on the packet of Cheese in a Tube in order to A. prove it has more fat and calories than chocolate B. find out how much cheese there is in the product C. make sure whether Cheese in a Tube is good for young kids D. decide which cheese to buy in the supermarket 4. The underlined word "obesity"in Paragraph 3 means A. product B. program C. advertisement D. fatness 5. Tina writes the letter to A. ask the company to stop showing the advertisement B. complain about the bad quality of Cheese in a Tube C. discuss the importance of good eating habits and manners D. describe a terrible experience of having Cheese in a Tube B A smile (微笑) is one of the most common human expressions (表情). It's also one of the simplest. It makes us happier right away (try it now) and it can change the way others around us feel. We usually smile around 26 times a day. However, almost half of those smiles are fake (假的). We're smiling to be polite or because we don't want others to know how we're really feeling—which might be unhappy. Go into a large shop, find a shop worker and you'll see a fake smile soon. Although many people believe smiling is an important part of customer service (客户服务), it seems it is not positive for the person who is smiling. A report says fake smiles make workers feel less happy at work. When shop workers, for example, are asked to smile at customers, the workers' feelings get worse during the day. As a result, they do less work than those workers who only smile when they really feel like it. What's more, your customers may not want to see your fake smiles. The US company, Walmart, opened nearly 100 shops in Germany some years ago. However, within eight years Walmart stopped doing business (生意) in the country. One of the reasons for their failure was customer service. In Walmart, workers were asked to smile at customers. However, Germans weren't used to this and they felt uncomfortable in the shops. 6. We know the reasons why people give fake smiles from Paragraph · A.1 B.2 C. 3 D.4 7. What does the underlined word “positive” in Paragraph 3 mean in Chinese? A. 有关联的 B. 有目的的 C. 有改观的 D. 有助益的 8. German customers might think the smiles of the Walmart workers were A.strange B.small C.warm D.quick 9. Which of the following is TRUE about Walmart? A.It had a good business for eight years. B.Its workers in Germany didn't smile often. C.Its customer service was the worst in Germany. D.It opened about 100 shops in Germany some years ago. 10. What does the passage mainly talk about? A.Fake smiles can bring people close. B.Fake smiles can be bad for business. C.Fake smiles are necessary sometimes. D.Fake smiles are good for people’s health. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块1》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块1》（高教版2023修订版） Unit 4 School Life （Culture Understanding）的课后作业。 《英语 基础模块1》（高教版2023修订版） Unit 4 School Life 一课一练（19） Culture Understanding 阅读理解：阅读下列短文，从每题所给的A、B、C、D 四个选项中，选出最佳选项（共10小题，每小题1分，共10分） A Dear Sir/Madam, I am writing to complain about the TV advertisement for your product Cheese in a Tube. In my opinion, there is some false information in it, and it also encourages children to have bad eating habits. In the advertisement, there is a popular TV cartoon character who says that Cheese in a Tube is “the best cheese in the world”. This is, of course, not true. However, I have two young children who love the cartoon character in the advertisement. Now they hope to eat the cheese every day. They believe that your cheese is the best in the world and they don't want any other kind. The cartoon character then says that Cheese in a Tube is “good for young kids”. Well, I checked the information on the packet. There certainly isn't very much cheese in your product (only 5%) and it has more fat and calories (热量) than chocolate! It's probably one of the unhealthiest things you can buy in the supermarket. Child obesity is a huge problem in our country, and products like yours just make things worse. Please change this terrible advertisement. And why don't you start making healthier foods too? Yours sincerely, Tina Smith 1. “Cheese in a Tube”is a A. TV advertisement B. bad eating habit C. product of a company D. cartoon character 2. Tina's two children believe the cheese is the best in the world because A. they eat the cheese every day B. they believe what the cartoon tells them C. the cheese is very popular D. the cartoon character is very popular 3. Tina checked the information on the packet of Cheese in a Tube in order to A. prove it has more fat and calories than chocolate B. find out how much cheese there is in the product C. make sure whether Cheese in a Tube is good for young kids D. decide which cheese to buy in the supermarket 4. The underlined word "obesity"in Paragraph 3 means A. product B. program C. advertisement D. fatness 5. Tina writes the letter to A. ask the company to stop showing the advertisement B. complain about the bad quality of Cheese in a Tube C. discuss the importance of good eating habits and manners D. describe a terrible experience of having Cheese in a Tube 【答案】1. C 2．B 3．C 4．D 5．A 【导语】本文是 Tina Smith 写给某公司的投诉信，主要投诉该公司 “Cheese in a Tube” 产品的广告存在虚假信息，误导儿童养成不良饮食习惯，并要求公司更改广告且生产更健康的食品。 【详解】 1．细节理解题。根据第一段中 “I am writing to complain about the TV advertisement for your product Cheese in a Tube” 可知，“Cheese in a Tube” 是某公司的产品，C 选项正确。A 选项 “电视广告” 是宣传该产品的方式，并非产品本身；B 选项 “不良饮食习惯” 是广告可能导致的结果；D 选项 “卡通人物” 是广告中的角色，故选 C。 2．细节理解题。根据第二段中 “In the advertisement, there is a popular TV cartoon character who says that Cheese in a Tube is ‘the best cheese in the world’... I have two young children who love the cartoon character in the advertisement. Now they hope to eat the cheese every day. They believe that your cheese is the best in the world” 可知，孩子们相信这种奶酪是世界上最好的，是因为广告中的卡通人物这么说，B 选项正确。A 选项 “每天吃这种奶酪” 是孩子们相信后的行为，并非原因；C 选项 “奶酪很受欢迎”、D 选项 “卡通人物很受欢迎” 不是孩子们相信的直接原因，故选 B。 3．细节理解题。根据第二段中 “The cartoon character then says that Cheese in a Tube is ‘good for young kids’. Well, I checked the information on the packet” 可知，Tina 查看包装上的信息是为了确认这种奶酪是否真的对孩子有益，C 选项正确。A 选项 “证明它比巧克力脂肪和热量更高”、B 选项 “查明产品中奶酪的含量” 是查看后发现的结果，并非目的；D 选项 “决定在超市买哪种奶酪” 与文意无关，故选 C。 4．词义猜测题。根据第二段中 “it has more fat and calories than chocolate! It's probably one of the unhealthiest things you can buy in the supermarket. Child obesity is a huge problem” 可知，这种产品脂肪和热量高，是不健康的，由此可推测 “child obesity” 指的是儿童肥胖问题，“obesity” 意为 “肥胖”，即 “fatness”，故选 D。 5．细节理解题。根据最后一段中 “Please change this terrible advertisement” 可知，Tina 写信是为了要求公司更改（停止播放）这则糟糕的广告，A 选项正确。B 选项 “投诉产品质量差” 并非核心目的，重点是广告问题；C 选项 “讨论良好饮食习惯的重要性”、D 选项 “描述食用该产品的糟糕经历” 在文中均未体现，故选 A。 B A smile (微笑) is one of the most common human expressions (表情). It's also one of the simplest. It makes us happier right away (try it now) and it can change the way others around us feel. We usually smile around 26 times a day. However, almost half of those smiles are fake (假的). We're smiling to be polite or because we don't want others to know how we're really feeling—which might be unhappy. Go into a large shop, find a shop worker and you'll see a fake smile soon. Although many people believe smiling is an important part of customer service (客户服务), it seems it is not positive for the person who is smiling. A report says fake smiles make workers feel less happy at work. When shop workers, for example, are asked to smile at customers, the workers' feelings get worse during the day. As a result, they do less work than those workers who only smile when they really feel like it. What's more, your customers may not want to see your fake smiles. The US company, Walmart, opened nearly 100 shops in Germany some years ago. However, within eight years Walmart stopped doing business (生意) in the country. One of the reasons for their failure was customer service. In Walmart, workers were asked to smile at customers. However, Germans weren't used to this and they felt uncomfortable in the shops. 6. We know the reasons why people give fake smiles from Paragraph · A.1 B.2 C. 3 D.4 7. What does the underlined word “positive” in Paragraph 3 mean in Chinese? A. 有关联的 B. 有目的的 C. 有改观的 D. 有助益的 8. German customers might think the smiles of the Walmart workers were A.strange B.small C.warm D.quick 9. Which of the following is TRUE about Walmart? A.It had a good business for eight years. B.Its workers in Germany didn't smile often. C.Its customer service was the worst in Germany. D.It opened about 100 shops in Germany some years ago. 10. What does the passage mainly talk about? A.Fake smiles can bring people close. B.Fake smiles can be bad for business. C.Fake smiles are necessary sometimes. D.Fake smiles are good for people’s health. 【答案】6. B 7．D 8．A 9．D 10．B 【导语】本文主要探讨了微笑中的假笑现象，分析了人们假笑的原因（出于礼貌或隐藏真实感受），并通过商店员工及沃尔玛在德国的案例，说明假笑对微笑者自身情绪、工作效率的负面影响，以及可能对商业造成的不利影响。 【详解】 6．细节理解题。根据第二段中 “We're smiling to be polite or because we don't want others to know how we're really feeling—which might be unhappy” 可知，第二段明确说明了人们假笑的原因（出于礼貌或不想让他人知道真实感受），故选 B。 7．词义猜测题。根据第三段中 “A report says fake smiles make workers feel less happy at work. When shop workers...are asked to smile at customers, the workers' feelings get worse during the day” 可知，假笑会让员工工作时更不开心，情绪变差，因此 “it is not positive for the person who is smiling” 中的 “positive” 应意为 “有助益的”，即假笑对微笑者没有益处，故选 D。 8．推理判断题。根据第四段中 “However, Germans weren't used to this and they felt uncomfortable in the shops” 可知，德国人不习惯沃尔玛员工的微笑，感到不舒服，由此可推测他们可能觉得这种微笑很奇怪，故选 A。 9．细节理解题。A 选项 “八年生意很好” 错误，文中提到 “within eight years Walmart stopped doing business in the country”，说明八年内就停止了业务，并非生意好；B 选项 “德国的员工不常笑” 错误，文中说 “workers were asked to smile at customers”，员工是被要求微笑的；C 选项 “客户服务在德国最差” 文中未提及，属于过度推断；D 选项 “几年前在德国开了约 100 家店” 与文中 “Walmart, opened nearly 100 shops in Germany some years ago” 一致，正确，故选 D。 10．主旨大意题。文章通过商店员工假笑影响工作状态，以及沃尔玛因强制员工对德国顾客微笑导致业务失败的案例，说明假笑可能对商业产生不利影响，B 选项 “假笑可能对生意不利” 符合主旨。A 选项 “假笑能拉近人们距离”、C 选项 “假笑有时是必要的”、D 选项 “假笑对健康有益” 均与文意不符，故选 B。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$