【重庆专用】Unit 4 Customer Service（Listening and speaking）-《英语 基础模块3》（高教版2023修订版）《一课一练》（原卷版+解析版）

编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块3》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service（Listening and Speaking）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（17） Listening and Speaking 一、补全对话：根据对话内容，从选项中选择最佳答案补全对话（共10小题，每小题1分，共10分） A A=Clerk:Miss Lu B=Customer:Jack Green A:Morning!Is there anything I can do for you? B:Yes,please! 1 A:Yes,we do.What kind of room would you like? B: 2 A:OK. 3 B:Jack Green. A:How long will you be staying? B:One week. 4 A:Each night costs 320 RMB,but for a week stay,we can offer you 280 RMB. B:That's great.Is breakfast included? A:Yes,it is. 5 B:OK.Here's the money and the form. A:Thank you.Here's your key.Enjoy your stay! A.And your name? B.Do you have any rooms available at the moment? C.How much is it for one night? D.A double room,please. E.How many persons? F.I'm here on business. G.Please fill in this form. 【答案】 1．B 2．D 3．A 4．C 5．G 【解析】本文是一段顾客 Jack Green 向职员 Miss Lu 预订房间的对话。 1．根据上文 A 询问 “有什么可以帮忙的吗？”，以及下文 A 回答 “是的，我们有”，可知此处 B 是在询问是否有空房。B 项 “Do you have any rooms available at the moment?（现在有空房吗？）” 符合语境，故选 B。 2．根据上文 A 询问 “想要哪种房间？”，可知此处 B 应回答具体的房间类型。D 项 “A double room,please.（请给我一间双人房。）” 符合语境，故选 D。 3．根据下文 B 回答 “Jack Green”，可知此处 A 是在询问顾客的名字。A 项 “And your name?（你的名字是什么？）” 符合语境，故选 A。 4．根据下文 A 回答 “每晚 320 元……”，可知此处 B 是在询问每晚的价格。C 项 “How much is it for one night?（一晚多少钱？）” 符合语境，故选 C。 5．根据下文 B 回应 “Here's the money and the form.（这是钱和表格。）”，可知此处 A 是让顾客填写表格。G 项 “Please fill in this form.（请填写这张表格。）” 符合语境，故选 G。 B A: How can I help you, sir? B: It's about this watch. A: 6 B: The alarm does not work and the strap leaves a green mark on my wrist when I take it off. A: Have you worn the watch in the shower perhaps, sir? B: No. A: When did you buy it, sir? B: 7 A: Great. It's still under guarantee. B: But I must say, for the amount of money I paid for it, 8 A: I'm so sorry you've been inconvenienced. 9 B: Sure. Here you are. A: OK. 10 B: No, I'd rather have the watch replaced, please. A: OK. I'll take down your purchasing details and get this watch changed for you in no time. A. I bought it two weeks ago. B. Thank you for your understanding. C. That's exactly what I’m thinking. D. What seems to be the problem? E. I'm very disappointed. F. Could you show me your receipt? G. Would you like a refund? 【答案】 6．D 7．A 8．E 9．F 10．G 【解析】本文是一段顾客因手表出现问题向店员求助的对话。 6．根据下文 B 具体说明 “闹钟不响，表带留下绿色印记”，可知此处 A 是询问手表的问题是什么。D 项 “What seems to be the problem?（有什么问题吗？）” 符合语境，故选 D。 7．根据上文 A 询问 “你什么时候买的？”，可知此处 B 应回答购买时间。A 项 “I bought it two weeks ago.（我两周前买的。）” 符合语境，故选 A。 8．根据上文 “仍在保修期内”，以及 B 的转折语气 “但我必须说，就我花的钱来说”，可知 B 对手表质量感到失望。E 项 “I'm very disappointed.（我很失望。）” 符合语境，故选 E。 9．根据下文 B 回答 “Sure. Here you are.（当然，给你。）”，结合 “在保修期内” 的语境，可知 A 是要求查看收据（保修凭证）。F 项 “Could you show me your receipt?（能出示一下收据吗？）” 符合语境，故选 F。 10．根据下文 B 回答 “不，我更想换一块手表”，可知此处 A 是询问对方是否想要退款。G 项 “Would you like a refund?（你想要退款吗？）” 符合语境，故选 G。 二、翻译：将下列所给句子翻译成英文（共5小题，每小题1分，共5分） 11.你能告诉我退换货的政策吗？ 【答案】Could you tell me the return and exchange policy? 【解析】考查含宾语从句的委婉疑问句。“Could you tell me...?” 是请求信息的委婉句型，“return and exchange policy” 意为 “退换货政策”，从句用陈述语序。 12.我想投诉服务员的粗鲁行为。 【答案】I want to complain about the waiter's rude behavior. 【解析】考查动词短语的用法。“want to do sth.” 意为 “想要做某事”，“complain about” 后接名词短语 “the waiter's rude behavior”（服务员的粗鲁行为），“rude” 是形容词修饰 “behavior”。 13.请帮我检查一下这个有问题的打印机。 【答案】Please help me check this faulty printer. 【解析】考查祈使句和形容词作定语。“Please help me do sth.” 是请求帮助的祈使句，“faulty” 是形容词，意为 “有故障的”，修饰 “printer”（打印机），“check” 意为 “检查”。 14.这款相机的保修期为两年。 【答案】This camera has a two-year guarantee. 【解析】考查名词短语的用法。“has a...guarantee” 表示 “有…… 的保修期”，“two-year” 是复合形容词，修饰名词 “guarantee”，“camera” 意为 “相机”。 15.我的包裹还没到，我该联系谁？ 【答案】My package hasn't arrived. Who should I contact? 【解析】考查现在完成时和特殊疑问句。“hasn't arrived” 是现在完成时，强调过去动作对现在的影响，“package” 意为 “包裹”，“contact” 意为 “联系”，特殊疑问句 “Who should I...?” 用于询问对象。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块3》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service（Listening and Speaking）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（17） Listening and Speaking 一、补全对话：根据对话内容，从选项中选择最佳答案补全对话（共10小题，每小题1分，共10分） A A=Clerk:Miss Lu B=Customer:Jack Green A:Morning!Is there anything I can do for you? B:Yes,please! 1 A:Yes,we do.What kind of room would you like? B: 2 A:OK. 3 B:Jack Green. A:How long will you be staying? B:One week. 4 A:Each night costs 320 RMB,but for a week stay,we can offer you 280 RMB. B:That's great.Is breakfast included? A:Yes,it is. 5 B:OK.Here's the money and the form. A:Thank you.Here's your key.Enjoy your stay! A.And your name? B.Do you have any rooms available at the moment? C.How much is it for one night? D.A double room,please. E.How many persons? F.I'm here on business. G.Please fill in this form. B A: How can I help you, sir? B: It's about this watch. A: 6 B: The alarm does not work and the strap leaves a green mark on my wrist when I take it off. A: Have you worn the watch in the shower perhaps, sir? B: No. A: When did you buy it, sir? B: 7 A: Great. It's still under guarantee. B: But I must say, for the amount of money I paid for it, 8 A: I'm so sorry you've been inconvenienced. 9 B: Sure. Here you are. A: OK. 10 B: No, I'd rather have the watch replaced, please. A: OK. I'll take down your purchasing details and get this watch changed for you in no time. A. I bought it two weeks ago. B. Thank you for your understanding. C. That's exactly what I’m thinking. D. What seems to be the problem? E. I'm very disappointed. F. Could you show me your receipt? G. Would you like a refund? 二、翻译：将下列所给句子翻译成英文（共5小题，每小题1分，共5分） 11.你能告诉我退换货的政策吗？ 12.我想投诉服务员的粗鲁行为。 13.请帮我检查一下这个有问题的打印机。 14.这款相机的保修期为两年。 15.我的包裹还没到，我该联系谁？ 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$