【重庆专用】Unit 4 Customer Service（Culture Understanding）-《英语 基础模块3》（高教版2023修订版）《一课一练》（原卷版+解析版）

编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块1》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块1》（高教版2023修订版） Unit 4 School Life （Culture Understanding）的课后作业。 《英语 基础模块1》（高教版2023修订版） Unit 4 School Life 一课一练（19） Culture Understanding 一、完形填空：根据短文内容，从A、B、C、D四个选项中选出最佳答案（共10小题，每小题1分，共10分） The year 2018 marked the 10th Anniversary(周年庆) of Double Eleven Shopping Festival. Tmall(天猫商城) is 1 sales greater than ever! Big saving are offered 2 promotions(促销活动) like discounts, pre-order, coupon, and many other. It has always been regarded as a special day for single men and women in China. It has now turned to be the country's 3 day for online retailers(零售商), millions of shopping lovers and thousands of couriers(快递公司). And people's views on this vary from person to person. A large number of consumers(消费者) think highly of the double-eleven online sale. It is believed that the goods is really cheap. Besides, it is convenient for the customers to shop as well 4 they don't need to go out. It 5 promotes economic(经济的) development, as well. However, there are some 6 . First, some people hold the belief that the sale leads consumer to 7 more money on the things they don't use often. There is a popular name for the people who can't control 8 in buying the things online-Hands-chopping people. Second, due to too many copycats(山寨货) online, lots of customers have to send them back to the sellers, which makes it difficult for the buyers to 9 the satisfactory goods. 10 is the main reason for these crazy promotions? The Double-Eleven Promotion may be the most important time to achieve annual revenue(年收益) goal. Year-end promotions are quite significant for some e-commerce companies(电商). 1．A．getting B．offering C．leading D．taking 2．A．on B．like C．for D．through 3．A．saddest B．busiest C．worst D．hardest 4．A．but B．so C．because D．though 5．A．also B．either C．too D．neither 6．A．advantage B．disadvantage C．difficulties D．usages 7．A．cost B．pay C．spend D．take 8．A．themselves B．himself C．them D．herself 9．A．give up B．think of C．try on D．search for 10．A．when B．why C．what D．who 【答案】1．B 2．D 3．B 4．C 5．A 6．B 7．C 8．A 9．D 10．C 【导语】这篇短文主要讲述了双11购物节10周年。大量消费者对“双11”网上销售评价很高，认为商品确实便宜。另外，顾客购物也很方便，不需要出门。它也促进了经济的发展。但是也有一些不好的地方。 【详解】 1．句意：天猫提供的销售力度比以往任何时候都要大！ getting变得；offering提供；leading引导；taking带去。根据下文“Big saving are offered…Promotions like discounts, pre-order, coupon, and many other.”可知，此处是说天猫提供的销售力度比以往任何时候都大。故选B。 2．句意：通过折扣、预购、优惠券等多种促销方式，可以大幅度节省开支。 on在……上；like像；for为了；through通过。根据“like discounts, pre-order, coupon, and many other.”可知，此处是通过折扣、预购、优惠券等多种促销方式。故选D。 3．句意：如今，对于在线零售商、数百万购物爱好者和数千名快递员来说，这一天已成为该国最繁忙的一天。 saddest最悲伤的；busiest最忙的；worst 最差的；hardest最难的。根据“for online retailers(零售商), millions of shopping lovers and thousands of couriers(快递公司). ”可知，此处是对于对于在线零售商、数百万购物爱好者和数千名快递员来说，这一天是最忙的。故选B。 4．句意：顾客购物也很方便，因为他们不需要出门。 but但是；so因此；because因为；though尽管。根据上文“It is convenient for the customers to shop”可知，下文是表示原因，因为他们不需要出门。故选C。 5．句意：它也促进了经济发展。 also也；放在句中；either也不，用在否定句中；too也，放在句尾；neither两者都不。根据上文“It is believed that the goods is really cheap. Besides, It is convenient for the customers to shop as well…they don't need to go out. ”可知，此处在说网购的优点，下文也促进了经济发展；本句为肯定句，故用also置于句中。故选A。 6．句意：然而，也有一些缺点。 advantage优点；disadvantage缺点；difficulties困难；usages用法。根据下文“First, some people hold the belief that the sale leads consumer to… more money on the things they don't use often…..Second, due to too many copycats(山寨货) online, lots of customers have to send them back to the sellers, …”可知，此处是在说网购的缺点。故选B。 7．句意：首先，有些人认为销售会导致消费者在他们不经常使用的东西上花费更多的钱。 cost花费，物作主语；pay花费，人作主语，短语pay for；spend花费，人作主语，spend+时间+doing；spend+钱+on sth.； take花费，it形式主语，It takes sb. some time to do sth.“花费时间去做某事”；此处是人作主语，根据spend+钱+on sth.“花费……买某物”。故选C。 8．句意：对于那些控制不了自己在网上买东西的人有一个流行的名字——剁手党。 themselves他们自己；himself他自己；them他们；herself她自己。can't control oneself“不能控制某人自己”，此处是无法控制自己在网上购买的东西。主语是people，这里用themselves。故选A。 9．句意：许多顾客不得不把它们寄回给卖家，这使得买家很难找到满意的商品。 give up放弃；think of想，认为；try on试穿；search for搜寻。根据上文“Second, due to too many copycats(山寨货) online, lots of customers have to send them back to the sellers”可知，这使得买家很难找到满意的商品。故选D。 10．句意：这些疯狂促销的主要原因是什么？ when何时；why为什么；what什么；who谁。根据下文“The Double-Eleven Promotion may be the most important time to achieve annual revenue(年收益) goal. Year-end promotions are quite significant for some e-commerce companies(电商).”可知，上文是在问这些疯狂促销的主要原因是什么？故选C。 二、阅读理解：阅读下列短文，从每题所给的A、B、C、D 四个选项中，选出最佳选项（共5小题，每小题1分，共5分） A smile (微笑) is one of the most common human expressions (表情). It's also one of the simplest. It makes us happier right away (try it now) and it can change the way others around us feel. We usually smile around 26 times a day. However, almost half of those smiles are fake (假的). We're smiling to be polite or because we don't want others to know how we're really feeling—which might be unhappy. Go into a large shop, find a shop worker and you'll see a fake smile soon. Although many people believe smiling is an important part of customer service (客户服务), it seems it is not positive for the person who is smiling. A report says fake smiles make workers feel less happy at work. When shop workers, for example, are asked to smile at customers, the workers' feelings get worse during the day. As a result, they do less work than those workers who only smile when they really feel like it. What's more, your customers may not want to see your fake smiles. The US company, Walmart, opened nearly 100 shops in Germany some years ago. However, within eight years Walmart stopped doing business (生意) in the country. One of the reasons for their failure was customer service. In Walmart, workers were asked to smile at customers. However, Germans weren't used to this and they felt uncomfortable in the shops. 11. We know the reasons why people give fake smiles from Paragraph · A.1 B.2 C. 3 D.4 12. What does the underlined word “positive” in Paragraph 3 mean in Chinese? A. 有关联的 B. 有目的的 C. 有改观的 D. 有助益的 13. German customers might think the smiles of the Walmart workers were A.strange B.small C.warm D.quick 14. Which of the following is TRUE about Walmart? A.It had a good business for eight years. B.Its workers in Germany didn't smile often. C.Its customer service was the worst in Germany. D.It opened about 100 shops in Germany some years ago. 15. What does the passage mainly talk about? A.Fake smiles can bring people close. B.Fake smiles can be bad for business. C.Fake smiles are necessary sometimes. D.Fake smiles are good for people’s health. 【答案】11. B 12．D 13．A 14．D 15．B 【导语】本文主要探讨了微笑中的假笑现象，分析了人们假笑的原因（出于礼貌或隐藏真实感受），并通过商店员工及沃尔玛在德国的案例，说明假笑对微笑者自身情绪、工作效率的负面影响，以及可能对商业造成的不利影响。 【详解】 11．细节理解题。根据第二段中 “We're smiling to be polite or because we don't want others to know how we're really feeling—which might be unhappy” 可知，第二段明确说明了人们假笑的原因（出于礼貌或不想让他人知道真实感受），故选 B。 12．词义猜测题。根据第三段中 “A report says fake smiles make workers feel less happy at work. When shop workers...are asked to smile at customers, the workers' feelings get worse during the day” 可知，假笑会让员工工作时更不开心，情绪变差，因此 “it is not positive for the person who is smiling” 中的 “positive” 应意为 “有助益的”，即假笑对微笑者没有益处，故选 D。 13．推理判断题。根据第四段中 “However, Germans weren't used to this and they felt uncomfortable in the shops” 可知，德国人不习惯沃尔玛员工的微笑，感到不舒服，由此可推测他们可能觉得这种微笑很奇怪，故选 A。 14．细节理解题。A 选项 “八年生意很好” 错误，文中提到 “within eight years Walmart stopped doing business in the country”，说明八年内就停止了业务，并非生意好；B 选项 “德国的员工不常笑” 错误，文中说 “workers were asked to smile at customers”，员工是被要求微笑的；C 选项 “客户服务在德国最差” 文中未提及，属于过度推断；D 选项 “几年前在德国开了约 100 家店” 与文中 “Walmart, opened nearly 100 shops in Germany some years ago” 一致，正确，故选 D。 15．主旨大意题。文章通过商店员工假笑影响工作状态，以及沃尔玛因强制员工对德国顾客微笑导致业务失败的案例，说明假笑可能对商业产生不利影响，B 选项 “假笑可能对生意不利” 符合主旨。A 选项 “假笑能拉近人们距离”、C 选项 “假笑有时是必要的”、D 选项 “假笑对健康有益” 均与文意不符，故选 B。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块1》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块1》（高教版2023修订版） Unit 4 School Life （Culture Understanding）的课后作业。 《英语 基础模块1》（高教版2023修订版） Unit 4 School Life 一课一练（19） Culture Understanding 一、完形填空：根据短文内容，从A、B、C、D四个选项中选出最佳答案（共10小题，每小题1分，共10分） The year 2018 marked the 10th Anniversary(周年庆) of Double Eleven Shopping Festival. Tmall(天猫商城) is 1 sales greater than ever! Big saving are offered 2 promotions(促销活动) like discounts, pre-order, coupon, and many other. It has always been regarded as a special day for single men and women in China. It has now turned to be the country's 3 day for online retailers(零售商), millions of shopping lovers and thousands of couriers(快递公司). And people's views on this vary from person to person. A large number of consumers(消费者) think highly of the double-eleven online sale. It is believed that the goods is really cheap. Besides, it is convenient for the customers to shop as well 4 they don't need to go out. It 5 promotes economic(经济的) development, as well. However, there are some 6 . First, some people hold the belief that the sale leads consumer to 7 more money on the things they don't use often. There is a popular name for the people who can't control 8 in buying the things online-Hands-chopping people. Second, due to too many copycats(山寨货) online, lots of customers have to send them back to the sellers, which makes it difficult for the buyers to 9 the satisfactory goods. 10 is the main reason for these crazy promotions? The Double-Eleven Promotion may be the most important time to achieve annual revenue(年收益) goal. Year-end promotions are quite significant for some e-commerce companies(电商). 1．A．getting B．offering C．leading D．taking 2．A．on B．like C．for D．through 3．A．saddest B．busiest C．worst D．hardest 4．A．but B．so C．because D．though 5．A．also B．either C．too D．neither 6．A．advantage B．disadvantage C．difficulties D．usages 7．A．cost B．pay C．spend D．take 8．A．themselves B．himself C．them D．herself 9．A．give up B．think of C．try on D．search for 10．A．when B．why C．what D．who 二、阅读理解：阅读下列短文，从每题所给的A、B、C、D 四个选项中，选出最佳选项（共5小题，每小题1分，共5分） A smile (微笑) is one of the most common human expressions (表情). It's also one of the simplest. It makes us happier right away (try it now) and it can change the way others around us feel. We usually smile around 26 times a day. However, almost half of those smiles are fake (假的). We're smiling to be polite or because we don't want others to know how we're really feeling—which might be unhappy. Go into a large shop, find a shop worker and you'll see a fake smile soon. Although many people believe smiling is an important part of customer service (客户服务), it seems it is not positive for the person who is smiling. A report says fake smiles make workers feel less happy at work. When shop workers, for example, are asked to smile at customers, the workers' feelings get worse during the day. As a result, they do less work than those workers who only smile when they really feel like it. What's more, your customers may not want to see your fake smiles. The US company, Walmart, opened nearly 100 shops in Germany some years ago. However, within eight years Walmart stopped doing business (生意) in the country. One of the reasons for their failure was customer service. In Walmart, workers were asked to smile at customers. However, Germans weren't used to this and they felt uncomfortable in the shops. 11. We know the reasons why people give fake smiles from Paragraph · A.1 B.2 C. 3 D.4 12. What does the underlined word “positive” in Paragraph 3 mean in Chinese? A. 有关联的 B. 有目的的 C. 有改观的 D. 有助益的 13. German customers might think the smiles of the Walmart workers were A.strange B.small C.warm D.quick 14. Which of the following is TRUE about Walmart? A.It had a good business for eight years. B.Its workers in Germany didn't smile often. C.Its customer service was the worst in Germany. D.It opened about 100 shops in Germany some years ago. 15. What does the passage mainly talk about? A.Fake smiles can bring people close. B.Fake smiles can be bad for business. C.Fake smiles are necessary sometimes. D.Fake smiles are good for people’s health. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$