【福建专用】Unit 4 Customer Service（Reading and Writing）-《英语 基础模块3》（高教版2023修订版）《一课一练》（原卷版+解析版）

编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块3》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service （Reading and Writing）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（18） Reading and Writing 阅读理解：根据短文内容，从A、B、C三个选项中选出最佳答案（共10小题，每小题1分，共10分） A Beep! Beep! Barcode (条形码) technology makes it faster and easier to buy things in stores. This year, this great invention is 50 years old! Time has proved it to be a great invention. Before this, cashiers (收银员) had to do that by hand. What information does a barcode include? Where the product comes from, where it has been, its price, expiration date.…you name it. It can also help stores record their products. For example, if there are 10 boxes of milk and a customer buys one, it will be recorded so that the store owner knows there are nine boxes left. "Its creation allowed the first digitization (数字化) in the control of the stock (库存)," Jose Maria Bonmati from AECOC, a Spanish commercial association, told EL Mundo. The next generation of barcodes, such as QR codes, can hold more information. "They can tell consumers if a product contains allergens (过敏原) or if it is organic (有机的). This provides consumers with a greater level of trust in products they buy,” said GSI, an organization that develops global barcode standards. 1. What can we know about barcodes? A. They were first used to buy things. B. They were invented fifty years ago. C. They were used to control the stock. 2. What is Paragraph 2 mainly about? A. What barcodes can be used for. B. What barcodes can help customers do. C. How widely barcodes are used. 3. According to Jose Maria Bonmati, barcodes A. make cashiers'work easier to do B. improve the level of trust in the products C. help companies better manage their stock 4. What can we know from the last paragraph? A. The importance of barcodes still needs to be proven. B. GSI is the next generation of barcodes. C.QR codes are more consumer-friendly. 5. Which word might the writer use to describe barcodes? A. Doubtful. B. Beautiful. C. Convenient. . B Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss (大惊小怪). But if something you have bought is faulty or does not do what is instructed for it, you are not asking for a favor to get it put right. It is the shopkeeper's responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later. Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the seller in a large store. In a small store the assistant may also be the owner or you can complain directly. In a chain store, ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who dealt with the complaint later. Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to keep copies of your own letters and any you receive. 6. The shoppers make a complaint because A. they dislike causing a fuss B. something they bought doesn’t do what is instructed for it C. the article bought is not up to standard 7. When complaining in person, you should A. get a receipt for what you buy B. speak to a responsible person C. talk directly to the assistant 8. When complaining on the telephone, A. you should speak directly to the owner B. you must ask for the manager C.you should find out with whom you discuss the matter 9. If you write a letter to complain, A. it is important to keep a record of what you say B. it is necessary to send receipts C. say how you feel about the matter 10. What is the best title for the passage? A. How to Make a Complaint B. How to Reduce the Loss C. How to Deal With a Complaint 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块3》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service （Reading and Writing）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（18） Reading and Writing 阅读理解：根据短文内容，从A、B、C三个选项中选出最佳答案（共10小题，每小题1分，共10分） A Beep! Beep! Barcode (条形码) technology makes it faster and easier to buy things in stores. This year, this great invention is 50 years old! Time has proved it to be a great invention. Before this, cashiers (收银员) had to do that by hand. What information does a barcode include? Where the product comes from, where it has been, its price, expiration date.…you name it. It can also help stores record their products. For example, if there are 10 boxes of milk and a customer buys one, it will be recorded so that the store owner knows there are nine boxes left. "Its creation allowed the first digitization (数字化) in the control of the stock (库存)," Jose Maria Bonmati from AECOC, a Spanish commercial association, told EL Mundo. The next generation of barcodes, such as QR codes, can hold more information. "They can tell consumers if a product contains allergens (过敏原) or if it is organic (有机的). This provides consumers with a greater level of trust in products they buy,” said GSI, an organization that develops global barcode standards. 1. What can we know about barcodes? A. They were first used to buy things. B. They were invented fifty years ago. C. They were used to control the stock. 2. What is Paragraph 2 mainly about? A. What barcodes can be used for. B. What barcodes can help customers do. C. How widely barcodes are used. 3. According to Jose Maria Bonmati, barcodes A. make cashiers'work easier to do B. improve the level of trust in the products C. help companies better manage their stock 4. What can we know from the last paragraph? A. The importance of barcodes still needs to be proven. B. GSI is the next generation of barcodes. C.QR codes are more consumer-friendly. 5. Which word might the writer use to describe barcodes? A. Doubtful. B. Beautiful. C. Convenient. . 【答案】1. B 2．A 3．C 4．C 5．C 【导语】本文主要介绍了条形码技术，包括其发明时间、功能（包含产品信息、辅助库存管理等），以及下一代条形码（如二维码）的优势，展现了条形码在便捷购物和商业管理中的重要作用。 【详解】 1．细节理解题。根据第一段中 “This year, this great invention is 50 years old!” 可知，条形码发明于 50 年前，B 选项正确。A 选项 “最初用于购物” 文中未明确提及，仅说使其购物更便捷；C 选项 “用于控制库存” 是其功能之一，但并非 “被用于” 的最初目的；故选 B。 2．主旨大意题。第二段主要介绍了条形码包含的信息（如产品来源、价格、保质期等）以及用途（帮助商店记录产品库存），即条形码的用途，A 选项正确。B 选项 “帮助顾客做什么” 仅为部分内容；C 选项 “使用范围” 未提及；故选 A。 3．细节理解题。根据第三段中 Jose Maria Bonmati 所说 “Its creation allowed the first digitization in the control of the stock” 可知，条形码帮助企业实现库存的数字化管理，即更好地管理库存，C 选项正确。A 选项 “使收银员工作更轻松” 是第一段提到的内容，并非他的观点；B选项是关于二维码的内容，与他的话无关，故选 C。 4．细节理解题。最后一段提到 “QR codes can hold more information. They can tell consumers if a product contains allergens or if it is organic. This provides consumers with a greater level of trust”，说明二维码能为消费者提供更多信息，更友好，C 选项正确。A 选项 “条形码的重要性仍需证明” 错误，文章开头已说时间证明其是伟大发明；B 选项 “GSI 是下一代条形码” 错误，GSI 是制定标准的组织；故选C。 5．推理判断题。文章开头提到 “barcode technology makes it faster and easier to buy things”，说明条形码让购物更快捷方便，因此作者可能用 “Convenient（方便的）” 描述它。A 选项 “怀疑的”、B 选项 “美丽的”均不符合文意，故选 C。 B Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss (大惊小怪). But if something you have bought is faulty or does not do what is instructed for it, you are not asking for a favor to get it put right. It is the shopkeeper's responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person with whom you have entered into an agreement. The manufacturer may have a part to play but that comes later. Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the seller in a large store. In a small store the assistant may also be the owner or you can complain directly. In a chain store, ask to see the manager. If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who dealt with the complaint later. Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to keep copies of your own letters and any you receive. 6. The shoppers make a complaint because A. they dislike causing a fuss B. something they bought doesn’t do what is instructed for it C. the article bought is not up to standard 7. When complaining in person, you should A. get a receipt for what you buy B. speak to a responsible person C. talk directly to the assistant 8. When complaining on the telephone, A. you should speak directly to the owner B. you must ask for the manager C.you should find out with whom you discuss the matter 9. If you write a letter to complain, A. it is important to keep a record of what you say B. it is necessary to send receipts C. say how you feel about the matter 10. What is the best title for the passage? A. How to Make a Complaint B. How to Reduce the Loss C. How to Deal With a Complaint 【答案】6. B 7．B 8．C 9．A 10．A 【导语】本文主要介绍了如何就有问题的商品或糟糕的服务进行投诉，包括投诉的原因、当面投诉、电话投诉及写信投诉的注意事项，旨在指导人们正确有效地进行投诉。 【详解】 6．细节理解题。根据第一段中 “But if something you have bought is faulty or does not do what is instructed for it, you are not asking for a favor to get it put right” 可知，人们投诉是因为所购商品有问题或不符合使用说明，B 选项 “所购商品不符合说明” 符合文意。A 选项 “不喜欢大惊小怪” 是人们的普遍心理，并非投诉原因；C 选项 “商品不符合标准”（faulty）也是原因之一，但选项中 B 更直接对应原文 “does not do what is instructed for it”；故选 B。 7．细节理解题。根据第二段中 “Complaints should be made to a responsible person” 可知，当面投诉时应向负责人反映，B 选项正确。A 选项 “获取购物收据” 是投诉时应携带的东西，并非投诉时要做的事；C 选项 “直接和店员说” 错误，应找负责人；故选 B。 8．细节理解题。根据第二段中 “If you telephone, ask the name of the person who handles your enquiry, otherwise you may never find out who dealt with the complaint later” 可知，打电话投诉时应弄清楚与谁讨论问题，C 选项正确。A 选项 “直接和店主说”、B 选项 “必须找经理” 均不符合文意；故选 C。 9．细节理解题。根据第三段中 “write a letter. Stick to the facts and keep a copy of what you write” 可知，写信投诉时保留所写内容的记录很重要，A 选项正确。B 选项 “必须寄收据” 错误，文中说 “you should not need to give receipts”；C 选项 “表达自己的感受” 错误，应 “Stick to the facts”；故选 A。 10．主旨大意题。文章围绕 “如何投诉” 展开，介绍了投诉的原因及不同方式的投诉技巧，A 选项 “如何进行投诉” 能概括全文主旨。B 选项 “如何减少损失”、C 选项 “如何处理投诉”（侧重处理方）均与文章核心内容不符，故选 A。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$