【福建专用】Unit 4 Customer Service（Language Practice）-《英语 基础模块3》（高教版2023修订版）《一课一练》（原卷版+解析版）

编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块3》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service （Language Practice）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（20） Language Practice 一、单项选择：从A、B、C三个选项中选出最佳答案（共10小题，每小题1分，共10分） 1.—I hear Music and Art will enter the Entrance Examination for high school. —Yes, but don't worry. Nothing will be difficult if more attention ______ to them. A. will pay B. will be paid C. is paid 2.______ you have tried it on, you can't imagine how pretty the new style of the skirt is. A. Because B. Although C. Unless 3.—Would you like to order? —______ A. It's delicious. B. Yes, please. C. Yes, what's the specialty of the house? 4.—What will you do then? —I will telephone the police and complain about it ______ the noise stops soon. A. unless B. though C. because 5.Our parents always give us many useful suggestions, however, we sometimes can't understand them ______ we get into trouble. A. if B. when C. until 6.______ the members of TFBOYS are less than 15 years old, ______ many people like their songs. A. Though; but B. Though;/ C. Although; but 7.—I usually choose to take the train to travel ______ I'm free. —So do I. I think we can enjoy something beautiful on the train. A. before B. when C. after 8.If the kids stay indoors all day and get no exercise, they ______ weak. A. become B. have become C. will become 9.He made a mistake, but then he took action to change the situation ______ it got worse. A. until B. when C. before 10.—I'm afraid e-books might be bad for our eyes. —Hmm, but they will be helpful for us ______ we put them to good use. A. as soon as B. as long as C. even though 二、补全作文（共10小题，每小题1分，共10分） How to 11 (处理) the complaints of hotel customers in the 12 (服务行业) such as tourism? The customers will complain as the 13 ( 谚 语) goes:“The customers are always right”. First smile, listen, be polite, and see what can satisfy the consumers and your company. Listen carefully to what they say, and say“Oh? really? I’m sorry. I will 14 (解决) this problem soon”, and then try to be polite. Perhaps, they start yelling, and if you just 15 (保持镇定), people will usually 16 (抱怨) things that can be done and, most 17 (重要地), be polite as much as you can, 18 (即使) you want to put a brick in their head. Finally, not every dissatisfied guest will complain. Complaints must therefore be seen as a 19 (有价值的) source of information on issues that may require 20 (注意). 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：基于中职学生英语知识能力普遍薄弱的学情特点，我们始终坚持“以生为本”的教育理念，深度融合支架式教学理论，深度解读最新的《中等职业学校英语课程标准》，匠心打造了契合职教高考命题特色的《英语 基础模块3》（高教版2023修订版）《一课一练》专辑，专辑共40练。 本卷为《英语 基础模块3》（高教版2023修订版）Unit 4 Customer Service （Language Practice）的课后作业。 《英语 基础模块3》（高教版2023修订版） Unit 4 Customer Service 一课一练（20） Language Practice 一、单项选择：从A、B、C三个选项中选出最佳答案（共10小题，每小题1分，共10分） 1.—I hear Music and Art will enter the Entrance Examination for high school. —Yes, but don't worry. Nothing will be difficult if more attention ______ to them. A. will pay B. will be paid C. is paid 【答案】C 【解析】考查被动语态和时态。“attention” 与 “pay” 是被动关系（注意力被投入），且 if 引导的条件状语从句需用 “主将从现”（主句将来时，从句一般现在时），因此用一般现在时的被动语态 “is paid”。故选 C。 2.______ you have tried it on, you can't imagine how pretty the new style of the skirt is. A. Because B. Although C. Unless 【答案】C 【解析】考查连词。句意为 “除非你试穿，否则你无法想象这条新款式的裙子有多漂亮”。“Unless”（除非）符合逻辑，表条件；Because（因为）表原因，Although（虽然）表让步，When（当…… 时）表时间，均不符合语境。故选 C。 3.—Would you like to order? —______ A. It's delicious. B. Yes, please. C. Yes, what's the specialty of the house? 【答案】C 【解析】考查情景交际。问句 “Would you like to order?”（你想点餐吗？）是餐厅服务用语，回答应体现点餐相关的需求。C 选项 “是的，你们店的特色是什么？” 符合语境，询问特色菜是点餐时的常见回应。A 选项 “很美味”（未点餐时不适用），B 选项 “是的，请”（不具体），故选 C。 4.—What will you do then? —I will telephone the police and complain about it ______ the noise stops soon. A. unless B. though C. because 【答案】A 【解析】考查连词。句意为 “我会打电话报警投诉，除非噪音很快停止”。“unless”（除非）表条件，符合逻辑（若噪音不停止则投诉）；though（虽然）表让步，because（因为）表原因，均不符合语境。故选 A。 5.Our parents always give us many useful suggestions, however, we sometimes can't understand them ______ we get into trouble. A. if B. when C. until 【答案】C 【解析】考查连词。句意为 “父母给我们很多有用的建议，但我们有时直到遇到麻烦才理解”。“not...until” 是固定搭配，意为 “直到…… 才”，符合语境；if（如果），when（当…… 时）均不符合 “直到麻烦发生才理解” 的逻辑。故选 C。 6.______ the members of TFBOYS are less than 15 years old, ______ many people like their songs. A. Though; but B. Though;/ C. Although; but 【答案】B 【解析】考查连词用法。英语中 “though/although”（虽然）与 “but”（但是）不能连用，“because”（因为）与 “so”（所以）也不能连用。句意为 “虽然 TFBOYS 的成员不到 15 岁，但很多人喜欢他们的歌”，前半句用 “though”，后半句无需加 “but”。故选 B。 7.—I usually choose to take the train to travel ______ I'm free. —So do I. I think we can enjoy something beautiful on the train. A. before B. when C. after 【答案】B 【解析】考查连词。句意为 “我有空的时候通常选择乘火车旅行”。“when”（当…… 时）表时间，符合语境；before（在…… 之前），after（在…… 之后），均不符合 “有空时旅行” 的逻辑。故选 B。 8.If the kids stay indoors all day and get no exercise, they ______ weak. A. become B. have become C. will become 【答案】C 【解析】考查时态。if 引导的条件状语从句用一般现在时（stay, get），主句需用一般将来时（will + 动词原形），表示 “如果……，将会……”。句意为 “如果孩子整天待在室内不锻炼，他们会变虚弱”。故选 C。 9.He made a mistake, but then he took action to change the situation ______ it got worse. A. until B. when C. before 【答案】C 【解析】考查连词。句意为 “他犯了错，但在情况恶化之前采取了行动改变局面”。“before”（在…… 之前）符合逻辑，表动作的先后；until（直到），when（当…… 时），均不符合 “先行动，避免恶化” 的语境。故选 C。 10.—I'm afraid e-books might be bad for our eyes. —Hmm, but they will be helpful for us ______ we put them to good use. A. as soon as B. as long as C. even though 【答案】B 【解析】考查连词短语。句意为 “但只要我们好好利用电子书，它们会对我们有帮助”。“as long as”（只要）表条件，符合语境；as soon as（一…… 就），even though（即使），均不符合 “好好利用就有帮助” 的逻辑。故选 B。 二、补全作文（共10小题，每小题1分，共10分） How to 11 (处理) the complaints of hotel customers in the 12 (服务行业) such as tourism? The customers will complain as the 13 ( 谚 语) goes:“The customers are always right”. First smile, listen, be polite, and see what can satisfy the consumers and your company. Listen carefully to what they say, and say“Oh? really? I’m sorry. I will 14 (解决) this problem soon”, and then try to be polite. Perhaps, they start yelling, and if you just 15 (保持镇定), people will usually 16 (抱怨) things that can be done and, most 17 (重要地), be polite as much as you can, 18 (即使) you want to put a brick in their head. Finally, not every dissatisfied guest will complain. Complaints must therefore be seen as a 19 (有价值的) source of information on issues that may require 20 (注意). 【答案】11．deal with 12．service industry 13．saying 14．solve 15．keep calm 16．complain 17．importantly 18．even if 19．valuable 20．attention 【详解】 11．考查动词短语。句意：在旅游等服务行业，如何处理酒店客户的投诉？根据中文提示 “处理” 可知，此处应填动词短语 “deal with”，“how to do sth.” 为固定结构，故用动词原形。故填：deal with。 12．考查名词短语。句意：在旅游等服务行业，如何处理酒店客户的投诉？根据中文提示 “服务行业” 可知，此处应填名词短语 “service industry”，“in the service industry” 表示 “在服务行业”。故填：service industry。 13．考查名词。句意：俗话说：“顾客永远是对的”，顾客会投诉。根据中文提示 “谚语” 可知，此处应填名词 “saying”，“as the saying goes” 为固定搭配，意为 “俗话说”，用单数形式。故填：saying。 14．考查动词。句意：仔细听他们说的话，然后说 “哦？真的吗？对不起，我很快会解决这个问题”，然后尽量礼貌。根据中文提示 “解决” 可知，此处应填动词 “solve”，情态动词 “will” 后接动词原形。故填：solve。 15．考查动词短语。句意：也许他们开始大喊大叫，如果你保持镇定，人们通常会抱怨一些可以解决的事情，而且最重要的是，尽可能礼貌，即使你想给他们一拳。根据中文提示 “保持镇定” 可知，此处应填动词短语 “keep calm”，“if” 引导的条件状语从句中，主语是 “you”，时态为一般现在时，用动词原形。故填：keep calm。 16．考查动词。句意：也许他们开始大喊大叫，如果你保持镇定，人们通常会抱怨一些可以解决的事情，而且最重要的是，尽可能礼貌，即使你想给他们一拳。根据中文提示 “抱怨” 可知，此处应填动词 “complain”，情态动词 “will” 后接动词原形。故填：complain。 17．考查副词。句意：也许他们开始大喊大叫，如果你保持镇定，人们通常会抱怨一些可以解决的事情，而且最重要的是，尽可能礼貌，即使你想给他们一拳。根据中文提示 “重要地” 可知，此处应填副词 “importantly”，修饰整个句子，“most importantly” 表示 “最重要的是”。故填：importantly。 18．考查连词。句意：也许他们开始大喊大叫，如果你保持镇定，人们通常会抱怨一些可以解决的事情，而且最重要的是，尽可能礼貌，即使你想给他们一拳。根据中文提示 “即使” 可知，此处应填连词 “even if”，引导让步状语从句。故填：even if。 19．考查形容词。句意：因此，投诉必须被视为有关可能需要注意的问题的宝贵信息来源。根据中文提示 “有价值的” 可知，此处应填形容词 “valuable”，修饰名词 “source”。故填：valuable。 20．考查名词。句意：因此，投诉必须被视为有关可能需要注意的问题的宝贵信息来源。根据中文提示 “注意” 可知，此处应填不可数名词 “attention”，“require attention” 表示 “需要注意”。故填：attention。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$