Unit 4 Customer Service（A卷·考点梳理卷）-《英语 基础模块3》（高教版2023版）《同步单元AB卷》（原卷版+解析版）

编写说明：本套【安徽专用】《同步单元AB卷》紧扣《英语 基础模块3》（高教版2023版）教材，以教材单元为基准精准覆盖核心考点，并紧密贴合安徽省真题题型。A卷为考点梳理卷，侧重考点分层突破；B卷为单元测试卷，强化综合能力检测，助力师生高效把握区域教学重点，提升应试能力与知识应用水平。 本卷是Unit 4 Customer Service的考点梳理卷，主要考查词汇、词组、句式句型和情景交际功能话题表达法。 Unit 4 Customer Service A卷·考点梳理卷 考试时间：40分钟 满分：80分 班级 姓名 学号 成绩 【考点一：重点词汇】 一、词汇辨析1-10题(每小题2分，共20分) 1.Good customer service can help a company _______ more clients. A. attract B. make C. do D. take 2.The shop assistant should _______ to the customers with a smile. A. speak B. talk C. say D. tell 3.We need to _______ the needs of our customers in order to serve them better. A. understand B. learn C. study D. know 4.If you have any problem, please _______ our customer service hotline. A. call B. phone C. ring D. dial 5.The company offers a 24-hour customer service to _______ to all inquiries. A. reply B. answer C. respond D. return 6.A good customer service representative should be _______ and patient. A. friendly B. kind C. nice D. good 7.The manager decided to _______ the customer for the poor service. A. apologize to B. sorry for C. excuse D. forgive 8.We must _______ sure that every customer is satisfied with our service. A. make B. take C. do D. get 9.The customer _______ about the quality of the product to the manager. A. complained B. said C. told D. spoke 10.Our goal is to provide _______ service to every customer. A. excellent B. great C. wonderful D. perfect 【考点二：语法（状语从句）】 2、 选择填空11-20题(每小题2分，共20分) 11．Just ________ you hate running, I dislike swimming. A．when B．as C．while D．though 12．________ it snows tomorrow, we will still go on a trip. A．Even if B．As if C．Since D．Because 13．— You can’t get good grades ________ you work hard. — Got it. I’ll try my best. A．as long as B．if C．once D．unless 14．— Peter, please don’t play soccer on the road. It’s very dangerous. — ________. I’m going back to the classroom at once. A．I don’t think so B．With pleasure C．Sorry, I won’t do that again D．Never mind 15．— Can you guess if Mike ________ swimming this afternoon?   — I think he will go with us if he ________ free. A．will go; is B．will go; will be C．goes; is D．goes; will be 16．________there were only five soldiers left at the front, ________ they went on fighting. A．Because; so B．If; and C．Though; but D．Though; / 17．________ there is a will, there is a way. A．For B．As C．Since D．Where 18．You won’t fully experience the culture of a foreign country ________ you go there in person. A．because B．unless C．as soon as D．as long as 19．Exchange students will live with a local family ________ they can have a better understanding about the local culture. A．as soon as B．as if C．as long as D．so that 20．______ the road to founding the school was full of difficulties, she never thought of quitting. A．If B．Unless C．Because D．Though 【考点三：情景交际功能表达法（道歉/安慰）】 三、情景交际题21-30题(每小题2分，共20分) 21．—Sorry, I took the wrong seat. —________ . I will take yours instead. A．No way B．Better not C．Excuse me D．That’s all right 22.— Excuse me, would you mind turning down the radio? — ________ I didn’t notice you were reading a book. A．Of course. B．You’d better not. C．Oh, sorry. D．What a pity! 23．— Miss Gao, I’m sorry I’m late for class again. — ________. But don’t be late next time. A．Well done B．You’re welcome C．Thank you D．It doesn’t matter 24．— I’m so sorry about last night. It was all my fault. — ________. A．Forget it B．No way C．Go ahead D．My pleasure 25．— I’m sorry for being late for the career planning meeting. — ________ Please sit on a seat. A．Of course not. B．It doesn’t matter. C．With pleasure. D．You’re welcome. 26．— Tom, turn off the tap. Don’t leave it running. — ________. A．Better not B．Sorry, I will C．Not at all D．You’re welcome 27．— Don’t keep the lights on when they’re not in use! — ________ A．Not at all. B．Sorry, I won’t. C．No, thanks. D．I’m afraid so. 28．— Don’t throw rubbish everywhere. Building a civilized school yard is our duty. — ________. A．OK, I will B．You are joking C．Take it easy D．Sorry, I won’t 29．—Can I have two tickets for the Chinese Ancient Poetic Dance? — ________. All the tickets have been sold out. A．I’m sorry B．Of course C．Never mind D．Thank you 30.— Tom, don’t draw on the wall. It isn’t a good behavior. — ________. A．That’s great B．Yes, I’d love to C．I’m not sure D．Sorry, I won’t 【考点四：重点词组、句式和句型】 四、汉译英31-35题（每小题4分，共20分） 31.我们将尽力为您制订更好的解决方案。 32．如果你不努力学习，你就无法通过考试。 33．我正在看书时，突然有人敲门。 34．如果你努力学习，你就会取得好成绩。 35． 尽管他很穷，但他从不接受别人的施舍。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 编写说明：本套【安徽专用】《同步单元AB卷》紧扣《英语 基础模块3》（高教版2023版）教材，以教材单元为基准精准覆盖核心考点，并紧密贴合安徽省真题题型。A卷为考点梳理卷，侧重考点分层突破；B卷为单元测试卷，强化综合能力检测，助力师生高效把握区域教学重点，提升应试能力与知识应用水平。 本卷是Unit 4 Customer Service的考点梳理卷，主要考查词汇、词组、句式句型和情景交际功能话题表达法。 Unit 4 Customer Service A卷·考点梳理卷 考试时间：40分钟 满分：80分 班级 姓名 学号 成绩 【考点一：重点词汇】 一、词汇辨析1-10题(每小题2分，共20分) 1.Good customer service can help a company _______ more clients. A. attract B. make C. do D. take 【答案】A 【详解】考查动词词义辨析。句意：良好的客户服务能帮助公司吸引更多客户。attract 意为 “吸引”，符合语境；make “制作”、do “做”、take “拿” 均不符合 “吸引客户” 的搭配。 2.The shop assistant should _______ to the customers with a smile. A. speak B. talk C. say D. tell 【答案】A 【详解】考查动词辨析及搭配。句意：店员应该微笑着和顾客说话。speak to sb. 表示 “和某人说话”，强调说话的动作；talk 需与 with 搭配；say 后接内容；tell 意为 “告诉”，故选 A。 3.We need to _______ the needs of our customers in order to serve them better. A. understand B. learn C. study D. know 【答案】A 【详解】考查动词词义辨析。句意：我们需要理解客户的需求以便更好地为他们服务。understand 强调 “理解” 深层次的需求；learn “学习”、study “研究”、know “知道” 均不如 understand 贴切。 4.If you have any problem, please _______ our customer service hotline. A. call B. phone C. ring D. dial 【答案】D 【详解】考查动词搭配。句意：如果您有任何问题，请拨打我们的客户服务热线。dial 专门指 “拨打电话号码”，与 hotline 搭配最恰当；call/phone/ring 后接人，接号码需加 up。 5.The company offers a 24-hour customer service to _______ to all inquiries. A. reply B. answer C. respond D. return 【答案】C 【详解】考查动词固定搭配。句意：公司提供 24 小时客户服务以回应所有咨询。respond to 为固定短语 “回应”；reply 需加 to；answer 直接接宾语；return “返回” 不符合，故选 C。 6.A good customer service representative should be _______ and patient. A. friendly B. kind C. nice D. good 【答案】A 【详解】考查形容词词义辨析。句意：优秀的客户服务代表应该友好且有耐心。friendly 强调 “待人友好”，符合服务场景；kind “善良”、nice “美好”、good “好的” 均不如 friendly 贴切。 7.The manager decided to _______ the customer for the poor service. A. apologize to B. sorry for C. excuse D. forgive 【答案】A 【详解】考查动词短语辨析。句意：经理决定为糟糕的服务向客户道歉。apologize to sb. 表示 “向某人道歉”；sorry 是形容词；excuse “原谅”、forgive “宽恕” 不符合语境。 8.We must _______ sure that every customer is satisfied with our service. A. make B. take C. do D. get 【答案】A 【详解】考查固定短语。句意：我们必须确保每位客户都对我们的服务满意。make sure 为固定短语 “确保”，其他动词无此搭配。 9.The customer _______ about the quality of the product to the manager. A. complained B. said C. told D. spoke 【答案】A 【详解】考查动词固定搭配。句意：客户向经理投诉产品质量问题。complain about “投诉” 是固定搭配；其他动词无此用法。 10.Our goal is to provide _______ service to every customer. A. excellent B. great C. wonderful D. perfect 【答案】A 【详解】考查形容词辨析。句意：我们的目标是为每位客户提供优质服务。excellent 强调 “卓越的”，常用于形容服务质量；great “棒的”、wonderful “精彩的”、perfect “完美的” 程度过重。 【考点二：语法（状语从句）】 2、 选择填空11-20题(每小题2分，共20分) 11．Just ________ you hate running, I dislike swimming. A．when B．as C．while D．though 【答案】B 【详解】考查连词及方式状语从句。句意：就像你讨厌跑步一样，我不喜欢游泳。A. when当……时候，引导时间状语从句；B. as正如，就像，just as引导方式状语从句；C. while当……时候，引导时间状语从句；D. though虽然，尽管，引导让步状语从句。分析句子可知，主句“I dislike swimming”与从句“you hate running”之间有相似性，所以应是“just as”引入一个相似的情况。故选B。 12．________ it snows tomorrow, we will still go on a trip. A．Even if B．As if C．Since D．Because 【答案】A 【详解】考查连词及让步状语从句。句意：即使明天下雪，我们仍然会去旅行。A. Even if即使，尽管，引导让步状语从句；B. As if好像，似乎，引导方式状语从句；C. Since自从，因为，既然，可引导时间状语从句和原因状语从句；D. Because因为，引导原因状语从句。根据“... it snows tomorrow, we will still go on a trip”可知，即使明天下雪，也去旅行，所以横线后应是“Even if”引导让步状语从句。故选A。 13．— You can’t get good grades ________ you work hard. — Got it. I’ll try my best. A．as long as B．if C．once D．unless 【答案】D 【详解】考查状从连词辨析。句意：——除非你努力学习，否则你得不到好成绩。——明白了。我会尽力的。A. as long as只要；B. if如果；C. once一旦；D. unless除非。分析句子结构可知，空处引导条件状语从句，表示“除非”。故选D。 14．— Peter, please don’t play soccer on the road. It’s very dangerous. — ________. I’m going back to the classroom at once. A．I don’t think so B．With pleasure C．Sorry, I won’t do that again D．Never mind 【答案】C 【详解】考查情景交际。句意：——彼得，请不要在路上踢足球。这很危险。 ——对不起，我不会再那样做了。我要马上回教室去。A. I don’t think so我不这么想；B. With pleasure乐意效劳；C. Sorry, I won’t do that again对不起，我不会再那样做了；D. Never mind不要紧。根据“ I’m going back to the classroom at once.”可知，马上回教室， 表明他接受建议并立刻停止危险行为。此处C选项符合语境。故选C。 15．— Can you guess if Mike ________ swimming this afternoon?   — I think he will go with us if he ________ free. A．will go; is B．will go; will be C．goes; is D．goes; will be 【答案】A 【详解】考查时态。句意：——你能猜一下麦克今天下午是否去游泳？——我认为如果他有空他将和我们一起去。根据语境可知，前一句中if的意思是“是否” ，if在这里引导一个宾语从句，由时间状语“this afternoon”可知从句的时态应该是一般将来时，基本结构是“will+动词原形”，因此第一个空要用will go。答语中if意为“如果”，if引导条件状语从句，遵循“主将从现”的原则，主句的时态是一般将来时，从句的时态是一般现在时，从句的主语he是第三人称单数形式，因此be动词也要用单数形式is。故选A。 16．________there were only five soldiers left at the front, ________ they went on fighting. A．Because; so B．If; and C．Though; but D．Though; / 【答案】D 【详解】考查状从连词用法辨析。句意：虽然前线只剩下五名士兵，但他们继续战斗。A. Because; so (Because和so不能连用)；B. If; and (if条件状语从句，无需并列连词and)；C. Though; but (Though和but不能连用)：D. Though; /虽然……但是……（表让步）。分析句子可知，这是一个主从复合句，根据“... there were only five soldiers left at the front, ... they went on fighting.”可知，前后句意是让步关系，即“虽然前线只剩下五名士兵，但他们继续战斗。”，要用从属连词Though引导让步状语从句。故选D。 17．________ there is a will, there is a way. A．For B．As C．Since D．Where 【答案】D 【详解】考查状从连词。句意：有志者事竟成。A. for因为，由于；B. as因为，随着，当……时；C. since自从，因为，既然；D. where哪里。分析句子结构可知，这是一句谚语“有志者事竟成。”，用where引导的地点状语从句，where在从句中作地点状语，意为“……的地方”。故选D。 18．You won’t fully experience the culture of a foreign country ________ you go there in person. A．because B．unless C．as soon as D．as long as 【答案】B 【详解】考查状从连词辨析。句意：你不会完全体验到外国的文化除非你亲自去那里。A. because因为；B. unless 除非；C. as soon as一……就……；D. as long as只要。根据前一句“You won’t fully experience the culture of a foreign country (你不会完全体验到外国的文化)”和后一句“you go there in person (你亲自去那里)”可知，此句要表达“你不会完全体验到外国的文化除非你亲自去那里”，B选项符合语境。故选B。 19．Exchange students will live with a local family ________ they can have a better understanding about the local culture. A．as soon as B．as if C．as long as D．so that 【答案】D 【详解】考查状从连词辨析。句意：交换生将住在当地家庭，这样他们可以更好地了解当地文化。A. as soon as一……就……；B. as if好像；C. as long as只要；D. so that以便。分析句子可知，“they can have a better understanding about the local culture”是“live with a local family”的目的，因此应用so that引导目的状语从句。故选D。 20．______ the road to founding the school was full of difficulties, she never thought of quitting. A．If B．Unless C．Because D．Though 【答案】D 【详解】考查连词辨析。句意：尽管办学之路困难重重，她却从未想过放弃。A. If 如果，引导条件状语从句；B. Unless除非，引导条件状语从句；C. Because因为，引导原因状语从句；D. Though虽然，尽管，引导让步状语从句。根据句意可知，前后两句之间为转折让步关系，故用“Though”引导让步状语从句。故选D。 【考点三：情景交际功能表达法（道歉/安慰）】 三、情景交际题21-30题(每小题2分，共20分) 21．—Sorry, I took the wrong seat. —________ . I will take yours instead. A．No way B．Better not C．Excuse me D．That’s all right 【答案】D 【详解】考查情景交际。句意：—抱歉，我坐错座位了。—没关系。我坐你的吧。A. No way没门；B. Better not最好不；C. Excuse me打扰一下；D. That’s all right没关系。根据“I will take yours instead.”可知，此处应回答对方的道歉，应回答“没关系”。故选D。 22.— Excuse me, would you mind turning down the radio? — ________ I didn’t notice you were reading a book. A．Of course. B．You’d better not. C．Oh, sorry. D．What a pity! 【答案】C 【详解】考查情境交际。句意：——对不起，打扰了。你介意把录音机声音调小吗？——哦，抱歉，我刚才没有注意到你在读书。A. Of course当然介意；B. You’d better not你最好不要；C. Oh, sorry哦，对不起；D. What a pity多么可惜啊。根据“I didn’t notice you were reading a book.”可知，对方在看书，而录音机的声音打扰到了对方，因此应表示抱歉。故选C。 23．— Miss Gao, I’m sorry I’m late for class again. — ________. But don’t be late next time. A．Well done B．You’re welcome C．Thank you D．It doesn’t matter 【答案】D 【详解】考查情景交际。句意：——高老师，很抱歉我上课又迟到了。——没关系，但是下次别迟到了。A. Well done做得好；B. You’re welcome不用谢；C. Thank you谢谢你；D. It doesn’t matter没关系。根据“I’m sorry”和“But don’t be late next time.”可知，此处应表示原谅对方，故D项符合语境。故选D。 24．— I’m so sorry about last night. It was all my fault. — ________. A．Forget it B．No way C．Go ahead D．My pleasure 【答案】A 【详解】考查情景交际。句意：——昨晚真的很抱歉，都是我的错。——没关系。A. Forget it算了吧，没关系（常用于道歉或请求原谅后的回应）；B. No way没门（表示拒绝或不可能）；C. Go ahead继续吧，说吧，做吧（表示允许或鼓励）；D. My pleasure我的荣幸（用于回答感谢）。根据“I’m so sorry about last night. It was all my fault.”可知，前一句是在为昨晚的事情道歉，因此此处应该用“Forget it”来回应，表示“没关系，算了吧”符合语境。故选A。 25．— I’m sorry for being late for the career planning meeting. — ________ Please sit on a seat. A．Of course not. B．It doesn’t matter. C．With pleasure. D．You’re welcome. 【答案】B 【详解】考查情景交际。句意：——很抱歉我参加职业计划会议迟到了。——没关系。请找个位置坐下。A. Of course not. 当然不；B. It doesn’t matter. 没关系；C. With pleasure. 很高兴；D. You’re welcome. 不客气。根据“I’m sorry for being late for the career planning meeting.”可知，对方表示道歉应回答“没关系”。故选B。 26．— Tom, turn off the tap. Don’t leave it running. — ________. A．Better not B．Sorry, I will C．Not at all D．You’re welcome 【答案】B 【详解】考查情景交际。句意：——汤姆，把水龙头关了。别让它一直流。——抱歉，我会（关上）的。A. Better not 最好不要；B. Sorry, I will抱歉，我会的；C. Not at all根本不；D. You’re welcome别客气。根据语境可知，对方在提醒说话人把水龙头关掉，说话人应对自己的错误做法感到抱歉，并表明会改正，因此B项符合语境。故选B。 27．— Don’t keep the lights on when they’re not in use! — ________ A．Not at all. B．Sorry, I won’t. C．No, thanks. D．I’m afraid so. 【答案】B 【详解】考查情景交际。句意：——灯不用的时候不要一直开着！——对不起，我以后不会了。A. Not at all不客气；B. Sorry, I won’t对不起，我以后不会了；C. No, thanks不用了，谢谢；D. I’m afraid so恐怕是这样的。根据“Don’t keep the lights on when they’re not in use!”可知，是委婉的批评或建议，应答者需表达歉意并承诺改正。故选B。 28．— Don’t throw rubbish everywhere. Building a civilized school yard is our duty. — ________. A．OK, I will B．You are joking C．Take it easy D．Sorry, I won’t 【答案】D 【详解】考查情景交际。句意：——不要到处扔垃圾。建设文明校园是我们的职责。——对不起，我不会这样做了。A. OK, I will好的，我会的；B. You are joking你在开玩笑；C. Take it easy放轻松；D. Sorry, I won’t对不起，我不会了。根据“Don’t throw rubbish everywhere.”可知，对方在提醒说话人不要到处扔垃圾，说话人应对自己的错误做法表示抱歉，并且说明以后不会再这样做。故选D。 29．—Can I have two tickets for the Chinese Ancient Poetic Dance? — ________. All the tickets have been sold out. A．I’m sorry B．Of course C．Never mind D．Thank you 【答案】A 【详解】考查情景交际。句意：——我可以买两张中国古代诗歌舞的票吗？——我很抱歉。所有的票都卖完了。A. I’m sorry我很抱歉；B. Of course当然；C. Never mind没关系；D. Thank you谢谢你。根据“All the tickets have been sold out.”可知，因所有的票都卖完了而感到抱歉。故选A。 30.— Tom, don’t draw on the wall. It isn’t a good behavior. — ________. A．That’s great B．Yes, I’d love to C．I’m not sure D．Sorry, I won’t 【答案】D 【详解】考查情景交际。句意：——汤姆，不要在墙上画画。这不是一种好行为。 ——对不起，我不那样做了。A. That’s great那太好了；B. Yes, I’d love to是的，我很愿意；C. I’m not sure我不保证；D. Sorry, I won’t对不起，我不会那样做了。根据“don’t draw on the wall. It isn’t a good behavior.”可知，是在劝告并阻止不好的行为，此时被告知者应为此错误行为致歉并承诺不会再犯了，D选项符合语境。故选D。 【考点四：重点词组、句式和句型】 四、汉译英31-35题（每小题4分，共20分） 31.我们将尽力为您制订更好的解决方案。 【答案】We will try our best to work out a better solution for you . 【详解】考查固定句型。我们：we，作主语；将：will，表示一般将来时；尽力：try one's best to do sth.尽力做某事，为固定句型，作谓语；制订;work out,用不等式短语形式作目的状语；更好的解决方案：a better solution，在不等式短语中作宾语。故本句译为：We will try our best to work out a better solution for you . 32．如果你不努力学习，你就无法通过考试。 【答案】If you don’t study hard, you won’t pass the exam. 【详解】考查条件状语从句。分析句子可知，此句是if引导的条件状语从句，表未发生动作，时态遵循“主将从现”原则。如果：if，引导条件状语从句；你：you作从句主语；不学习： don’t study，作从句谓语，一般现在时表将来；努力：hard，副词作状语。你：you，作主句主语；无法通过：won’t pass作主句谓语，一般将来时；考试：the exam作主句宾语。故本句译为：If you don’t study hard, you won’t pass the exam. 33．我正在看书时，突然有人敲门。 【答案】While I was reading a book, someone suddenly knocked at the door. 【详解】考查时间状语从句。我正在看书时：while I was reading a book，while引导时间状语从句，表示“当……时”，从句用过去进行时；突然：suddenly，副词作状语；有人：someone，不定代词作主句的主语；敲门：knocked at the door，动宾短语。故本句译为：While I was reading a book, someone suddenly knocked at the door. 34．如果你努力学习，你就会取得好成绩。 【答案】If you study hard, you will get good grades. 【详解】考查条件状语从句。这是一个含有条件状语从句的复合句，时态遵循“主将从现”原则。如果：if，引导条件状语从句；你：you，人称代词作从句的主语；努力学习：study：作从句谓语，一般现在时表将来；hard，副词作状语，修饰动词study。你：you，人称代词作主句的主语；就会取得：will get，作谓语，一般将来时；好成绩：good grades，作宾语。故本句译为：If you study hard, you will get good grades. 35． 尽管他很穷，但他从不接受别人的施舍。 【答案】Although he is very poor, he never accepts handouts from others. 【详解】考查让步状语从句。分析句子可知，此句含有让步状语从句，描述客观事实，应用一般现在时。尽管：although引导的让步状语从句；他：he作从句主语；贫穷：is poor，系表作从句谓语，一般现在时。他：he，作主句主语；从不：never，副词作状语；接受：accepts作主句谓语，一般现在时；别人的施舍：handouts from others，名词短语作主句宾语。故本句译为：Although he is very poor, he never accepts handouts from others. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$