《饭店专业英语》高等教育出版社（第二版） 项目五 谈论行程 章节过关卷（原卷版+解析版）

原创精品资源学科网独家享有版权，侵权必究！ 《饭店专业英语》高等教育出版社（第二版） 项目五 谈论行程章节过关卷 考试时间：90分钟 满分：100分 姓名 班级 学号 1 1、 单项选择题（本题共15小题，每题2分，共30分） 1、What time would you like us to clean your room? ( ) A.你希望我们什么时候叫醒你? B.你希望我们什么时候送餐? C.你希望我们什么时候打扫房间? D.现在可以为您打扫房间了吗? 【答案】C 【解析】原句询问客人希望房间清洁的时间，选项C准确对应,选项A是叫醒服务、选项B是送餐服务和选项D即时询问，均不符合题意。 2、I'll pick up your laundry right now. ( ) A.我们马上就派人去修 B.我马上就去您的房间 C.很抱歉给您带来不便 D.我马上就去取您要洗的衣服 【答案】D 【解析】“pick up your laundry”指收取待洗衣物，选项D正确。选项A是维修、选项B进房但未说明目的）、C（道歉，均无关。 3、Are you ready to order? ( ) A.您准备好点餐了吗? B.早餐几分钟后就会送到您的房间去 C.您还要点什么? D.要命令吗? 【答案】A 【解析】原句是餐厅服务中询问客人是否准备点餐的标准用语，选项A最贴切。选项B是送餐通知、选项C追加点餐、D选项是错误翻译，均不符。 4、We provide fax and internet service. ( ) A.我们提供寄信服务 B.我们提供打印服务 C.我们提供传真和网络服务 D.我们提供衣服快洗服务 【答案】C 【解析】原句明确提及传真fax和网络internet服务，选项C正确。选项A是寄信、选项B是打印、选项D是洗衣，均未涉及。 5、I'm sorry to keep you waiting. ( ) A.抱歉 B.抱歉让您久等了 C.我马上为您处理 D.我保证以后不会出现这种情况 【答案】B 【解析】原句是因让客人等待而道歉，选项B“久等”最符合语境。选项A是笼统道歉、选项C是后续动作、选项D是承诺，均未直接回应“等待”问题。 6、When a guest asks, “Could you arrange a city tour for me?”, the best response is( ) A. “No, we don’t offer that service.” B. “Yes, I can arrange it. Would you prefer a morning or afternoon tour?” C. “You should book it online.” D. “I’m not sure, maybe tomorrow.” 【答案】B 【解析】选项B是最专业的回答，既确认了客人的需求，又进一步询问偏好以提供个性化服务。其他选项，A选项拒绝、C选项推卸责任，D选项显得不确定。 7、Which phrase is most suitable for confirming a guest’s itinerary? ( ) A. Your plan sounds fun! B. Let me double-check your schedule: a airport pickup at 8 AM, followed by a meeting at 10 AM. Is that correct? C. I think you’re very busy tomorrow. D. Maybe you should change your plan. 【答案】B 【解析】选项B展示了主动确认行程细节的专业态度。其他选项，选项A、C随意评价，选项D主观建议D，不符合服务规范。 8、If a guest says, “I’d like to visit the museum tomorrow,” how should you respond? ( ) A. The museum is closed. B. I’ll check the opening hours and arrange a taxi for you. Would 9 AM work? C. Sorry, I’m busy now. D. Why do you want to go there? 【答案】B 【解析】选项B提供了实际帮助包括确认信息+安排交通，符合饭店服务标准。选项A、C消极，选项D不专业。 9、What does “shuttle service” mean in hotel terms? ( ) A. A free meal for guests. B. A scheduled transportation service to specific locations C. A room-cleaning service. D. A shopping discount. 【答案】B 【解析】“Shuttle service”指酒店提供的定点班车服务，属于常见术语。其他选项与词义无关。 10、When discussing a guest’s departure, you should ask( ) A. Do you like our hotel? B. What time is your flight? Would you need a wake-up call or taxi? C. Can you leave a good review? D. Why are you leaving so early? 【答案】B 【解析】选项B聚焦于离店安排，体现专业关怀。选项A、C，选项D冒犯。 11、Hello, I'm calling to confirm my room reservation. My name is Jane Smith. ( ) A. Where are you calling from? B. Of course, madam. C. Sorry, there is no room available, madam. D. What’s your room number, madam? 【答案】B 【解析】客人打电话确认预订，前台应礼貌回应并核实信息。选项B Of course, madam.表示确认，符合服务用语。选项A询问来电地点，不相关；选项C无房与客人需求矛盾；选项D询问房号适用于已入住客人，而非预订确认。 12、Good morning. Can I help you? Yes. I want to stay here one more night. What do we know about the man? ( ) A. He wants to extend his stay. B. He is checking in. C. He is checking out. D. He is getting some information. 【答案】A 【解析】客人明确表示stay one more night，续住一晚，选项A正确。选项B办理入住、选项C退房、选项D咨询信息，均不符合对话内容。 13、Sorry sir. This weekend happens to be our long national holiday and we are all booked up. ( ) A. The lady wants a room but there isn’t one available. B. Weekends are bad days to book a room. C. The man wants to spend his long holiday in this hotel. D. The man was not successful in making a room reservation. 【答案】D 【解析】酒店回复all booked up，已满房，说明客人预订未成功，选项D正确。选项A性别错误，对话中是sir；选项B是片面推断，未必所有周末都难订；选项C未提及客人目的。 14、I'd like to thank you for my enjoyable stay in this hotel. It's been our pleasure to have you with us, Mrs. Smith. What can we conclude from this conversation? ( ) A. Mrs. Smith had a pleasant stay with the man. B. Mrs. Smith has stayed in this hotel for a long time. C. Mrs. Smith has had a good time in this hotel. D．The man is glad to see Mrs. Smith go. 【答案】C 【解析】客人提到enjoyable stay，酒店回应our pleasure，说明她对住宿体验满意，选项C正确。选项A with the man过度引申；选项B未提及住宿时长；选项D曲解pleasure的含义。 15、( )in our check-in procedures since the new manager took over. A. There are changes B. Changes have been there C. There have been changes D. We have changes 【答案】C 【解析】句子需用现在完成时，since + 过去时间点，表示从过去持续至今的变化。选项C There have been changes）是唯一语法正确的选项，there be句型 + 现在完成时。选项A是一般现在时，未体现时间延续；选项B是have been there，语义错误；选项D we have changes，过于口语化，不正式。 2、 短语翻译题（本题共11小题，每题2分，共22分） 1、 itinerary ( ) 【答案】旅程，行程 2、 tower ( ) 【答案】塔 3、 scenic ( ) 【答案】自然景色的 4、 地点 ( ) 【答案】spot 5、 博物馆 ( ) 【答案】museum 6、 山 ( ) 【答案】mountain 7、 大河村遗迹 ( ) 【答案】Dahecun remains 8、 riverside ( ) 【答案】河边 9、 花园 ( ) 【答案】garden 10、 复制 ( ) 【答案】copy 11、 名胜古迹 ( ) 【答案】places of interest 3、 句子翻译题（本题共7小题，每题4分，共28分） 1、这是一份我为大家准备的行程单复印件。 【答案】Here is a copy of the itinerary I've prepared for your group. 2、请您仔细看看是否需要变动。 【答案】Please read it carefully to see if there is a need for any change. 3、您能为我们安排吗? 【答案】Can you arrange it for us? 4、我会应您的要求安排参观的。 【答案】The visit will be arranged at your request. 5、您想得很周到。 【答案】It's very kind of you. 6、您认为怎么样? 【答案】What do you think of it? 7、我将尽我所能帮助你们了解这座城市以及欣赏它的美景。 【答案】I'll try my best to help you get to know the city and enjoy the scenery. 4、 情景模拟题（本题共5小题，每题6分，共30分） 1、What is not included in the room charge? 【答案】Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the hotel provides room service, at an additional charge of course. 【解析】题目的问题意思是“房费中不包括哪些项目？”；回答的意思是“您的房间内配备了一个迷你吧，使用其中的物品将计入您的账户费用。此外，酒店还提供客房送餐服务，当然，这项服务会额外收费。” 2、Tell the guests about the voltage difference between the USA and China; remind him that the sockets in the bathroom are for 110 volts and 220 volts respectively. 【答案】The voltage here is much higher than that in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts. 【解析】题目的问题意思是“告诉客人关于美国和中国和电压差，提醒他浴室里的插座分别是110伏和220伏的”；回答的意思是“这里的电压比美国高很多。浴室里有两个插座，一个电压是110伏，另一个是220伏”。 3、The guest would prefer the turn down service for him after 9:00 pm when you’ll be off duty. How do you respond? 【答案】Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turn down service for you after 9:00 pm. 【解析】题目的问题意思是“客人现喜欢晚上9点以后你下班的时候为他做夜床服务，你如何回应?”；回答的意思是“先生请放心，我会通知夜班人员，他会在晚上9点后为您提供开夜床服务。” 4、Explain to the guest how to use the door knob menu to order and have his breakfast in the room. 【答案】You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast, write down the time, and hang the door knob menu outside the door before you go to bed tonight. 【解析】题目的问题意思是“向客人解释如果使用门把手菜单点餐，并在房间内吃早餐”；回答的意思是“您可以使用门把手菜单订餐。只需勾选您想要的早餐菜品，填写送餐时间，并在今晚睡觉前将菜单挂在门外即可”。 5、The guest orders Room Service, and now you are delivering his breakfast to the room. What do you say after knocking on the door? 【答案】This is Room Service. I’ve brought you your breakfast. 【解析】题目的问题意思是“客人叫了送餐服务，现在你要把他的早餐送到房间,你敲门后说什么?”；回答的意思是“送餐服务，这是您的早餐”。 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$原创精品资源学科网独家享有版权，侵权必究！ 《饭店专业英语》高等教育出版社（第二版） 项目五 谈论行程章节过关卷 考试时间：90分钟 满分：100分 姓名 班级 学号 1 1、 单项选择题（本题共15小题，每题2分，共30分） 1、What time would you like us to clean your room? ( ) A.你希望我们什么时候叫醒你? B.你希望我们什么时候送餐? C.你希望我们什么时候打扫房间? D.现在可以为您打扫房间了吗? 2、I'll pick up your laundry right now. ( ) A.我们马上就派人去修 B.我马上就去您的房间 C.很抱歉给您带来不便 D.我马上就去取您要洗的衣服 3、Are you ready to order? ( ) A.您准备好点餐了吗? B.早餐几分钟后就会送到您的房间去 C.您还要点什么? D.要命令吗? 4、We provide fax and internet service. ( ) A.我们提供寄信服务 B.我们提供打印服务 C.我们提供传真和网络服务 D.我们提供衣服快洗服务 5、I'm sorry to keep you waiting. ( ) A.抱歉 B.抱歉让您久等了 C.我马上为您处理 D.我保证以后不会出现这种情况 6、When a guest asks, “Could you arrange a city tour for me?”, the best response is( ) A. “No, we don’t offer that service.” B. “Yes, I can arrange it. Would you prefer a morning or afternoon tour?” C. “You should book it online.” D. “I’m not sure, maybe tomorrow.” 7、Which phrase is most suitable for confirming a guest’s itinerary? ( ) A. Your plan sounds fun! B. Let me double-check your schedule: a airport pickup at 8 AM, followed by a meeting at 10 AM. Is that correct? C. I think you’re very busy tomorrow. D. Maybe you should change your plan. 8、If a guest says, “I’d like to visit the museum tomorrow,” how should you respond? ( ) A. The museum is closed. B. I’ll check the opening hours and arrange a taxi for you. Would 9 AM work? C. Sorry, I’m busy now. D. Why do you want to go there? 9、What does “shuttle service” mean in hotel terms? ( ) A. A free meal for guests. B. A scheduled transportation service to specific locations C. A room-cleaning service. D. A shopping discount. 10、When discussing a guest’s departure, you should ask( ) A. Do you like our hotel? B. What time is your flight? Would you need a wake-up call or taxi? C. Can you leave a good review? D. Why are you leaving so early? 11、Hello, I'm calling to confirm my room reservation. My name is Jane Smith. ( ) A. Where are you calling from? B. Of course, madam. C. Sorry, there is no room available, madam. D. What’s your room number, madam? 12、Good morning. Can I help you? Yes. I want to stay here one more night. What do we know about the man? ( ) A. He wants to extend his stay. B. He is checking in. C. He is checking out. D. He is getting some information. 13、Sorry sir. This weekend happens to be our long national holiday and we are all booked up. ( ) A. The lady wants a room but there isn’t one available. B. Weekends are bad days to book a room. C. The man wants to spend his long holiday in this hotel. D. The man was not successful in making a room reservation. 14、I'd like to thank you for my enjoyable stay in this hotel. It's been our pleasure to have you with us, Mrs. Smith. What can we conclude from this conversation? ( ) A. Mrs. Smith had a pleasant stay with the man. B. Mrs. Smith has stayed in this hotel for a long time. C. Mrs. Smith has had a good time in this hotel. D．The man is glad to see Mrs. Smith go. 15、( )in our check-in procedures since the new manager took over. A. There are changes B. Changes have been there C. There have been changes D. We have changes 2、 短语翻译题（本题共11小题，每题2分，共22分） 1、 itinerary ( ) 2、 tower ( ) 3、 scenic ( ) 4、 地点 ( ) 5、 博物馆 ( ) 6、 山 ( ) 7、 大河村遗迹 ( ) 8、 riverside ( ) 9、 花园 ( ) 10、 复制 ( ) 11、 名胜古迹 ( ) 3、 句子翻译题（本题共7小题，每题4分，共28分） 1、这是一份我为大家准备的行程单复印件。 2、请您仔细看看是否需要变动。 3、您能为我们安排吗? 4、我会应您的要求安排参观的。 5、您想得很周到。 6、您认为怎么样? 7、我将尽我所能帮助你们了解这座城市以及欣赏它的美景。 4、 情景模拟题（本题共5小题，每题6分，共30分） 1、What is not included in the room charge? 2、Tell the guests about the voltage difference between the USA and China; remind him that the sockets in the bathroom are for 110 volts and 220 volts respectively. 3、The guest would prefer the turn down service for him after 9:00 pm when you’ll be off duty. How do you respond? 4、Explain to the guest how to use the door knob menu to order and have his breakfast in the room. 5、The guest orders Room Service, and now you are delivering his breakfast to the room. What do you say after knocking on the door? 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$