《饭店专业英语》高等教育出版社（第二版） 项目八 购物服务 章节过关卷（原卷版+解析版）

原创精品资源学科网独家享有版权，侵权必究！ 《饭店专业英语》高等教育出版社（第二版） 项目八 购物服务章节过关卷 考试时间：90分钟 满分：100分 姓名 班级 学号 1 1、 单项选择题（本题共15小题，每题2分，共30分） 1. When a guest arrives at the hotel, you should say ( ). A. Goodbye. B. Thank you. C. Welcome to our hotel. D. See you later. 2.“Payment”中文意思是( ). A.服务 B.付款 C. 房间 D.钥匙 3. If a guest asks for extra towels, you can say ( ). A. No way. B. Wait a moment, I'll bring them to your room. C. We don't have towels. D. You can't have them. 4.“Concierge”这个岗位主要负责( ). A.打扫房间 B. 接待客人 C.提供信息和帮助 D.管理餐厅 5. When you answer the phone in the hotel, you should say ( ). A. Who are you? B. What do you want? C. This is Nanshan Hotel, how can I help you? D. Speak quickly. 6. The word “agenda”in a business meeting means( ) A. a list of topics to be discussed B. a report of the meeting C. a decision made in the meeting D. an invitation to the meeting 7. If a company wants to ( ) its products, it may use various marketing strategies. A. sell B. promote C. produce D. design 8. When we say “payment terms”, we are talking about ( ) A. the quality of the goods B. the way and time of paying for goods C. the delivery of the goods D. the price of the goods 9.“Inquiry” in business refers to( ) A. an order for goods B. a request for information C. a complaint about products D. a proposal for cooperation 10. A “quote” is( ) A. a price offered for goods or services B. a sample of the product C. an advertisement of the company D. a contract between two parties 11. When a guest asks where to buy local souvenirs, you should recommend ( ). A. the hotel gym B. the nearest shopping mall or handicraft market C. the restaurant D. the swimming pool 12. If a guest wants to exchange foreign currency, you can direct them to ( ). A. the hotel front desk or a nearby bank B. the hotel spa C. the room service D. the conference room 13. The phrase “duty-free shop” refers to a store where customers can buy goods ( ). A. without paying taxes B. at higher prices C. only with cash D. without a receipt 14. When a guest asks about the return policy, you should say ( ). A. “All sales are final.” B. “You can return items within 7 days with the receipt.” C. “We don’t accept returns.” D. “You must keep the tags on.” 15. If a guest wants to buy a luxury watch, you may suggest visiting ( ). A. a convenience store B. a boutique or jewelry store C. a supermarket D. a pharmacy 2、 短语翻译题（本题共11小题，每题2分，共22分） 1、 pottery ( ) 2、 porcelain ( ) 3、 embroidery ( ) 4、 枣树 ( ) 5、 手艺 ( ) 6、 工艺品 ( ) 7、 workmanship ( ) 8、 jade carving ( ) 9、 特有的 ( ) 10、 木版画 ( ) 11、 考虑周到的 ( ) 3、 句子翻译题（本题共7小题，每题4分，共28分） 1、欢迎到我们商店来购物。 2、我听说河南的工艺品以做工精细而著称。 3、你能给我推荐些什么吗? 4、你能给我一些建议吗? 5、你有特殊的要求吗? 6、我想选一些有河南特色而且便于携带的商品。 7、我想买一些河南的土特产。 4、 情景模拟题（本题共5小题，每题6分，共30分） 1、One guest looks worried, show your concern and offer your help. 2、How do you ask the guest to sign the name in the POS list? 3、The guest tells you that he’s just had a shower, and the bathroom is quite a mess. 4、How do you greet the checking-in guests at the Front Department? 5、What are the items of information a receptionist should ask the guests to enter when filling out the registration form? 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$原创精品资源学科网独家享有版权，侵权必究！ 《饭店专业英语》高等教育出版社（第二版） 项目八 购物服务章节过关卷 考试时间：90分钟 满分：100分 姓名 班级 学号 1 1、 单项选择题（本题共15小题，每题2分，共30分） 1. When a guest arrives at the hotel, you should say ( ). A. Goodbye. B. Thank you. C. Welcome to our hotel. D. See you later. 【答案】C 【解析】当客人到达酒店时，应该表示欢迎，因此“Welcome to our hotel.”是最合适的表达，其他选项A表示再见、选项B表示谢谢、选项D表示稍后见，都不符合场景。 2.“Payment”中文意思是( ). A.服务 B.付款 C. 房间 D.钥匙 【答案】B 【解析】“Payment”在中文中的意思是“付款”，指支付费用或账单的行为，其他选项A是服务、选项C是房间、选项D是钥匙，均不符合词义。 3. If a guest asks for extra towels, you can say ( ). A. No way. B. Wait a moment, I'll bring them to your room. C. We don't have towels. D. You can't have them. 【答案】B 【解析】当客人要求额外的毛巾时，应礼貌回应并说明会尽快送到房间。选项A是不行、选项C是我们没有毛巾、选项D是你不能用，都显得不专业且不礼貌。 4.“Concierge”这个岗位主要负责( ). A.打扫房间 B. 接待客人 C.提供信息和帮助 D.管理餐厅 【答案】C 【解析】“Concierge”礼宾部的主要职责是为客人提供信息、建议和协助，而非选项A打扫房间、选项B单纯接待或选项D管理餐厅。 5. When you answer the phone in the hotel, you should say ( ). A. Who are you? B. What do you want? C. This is Nanshan Hotel, how can I help you? D. Speak quickly. 【答案】C 【解析】接听酒店电话时应先自报酒店名称并礼貌询问对方需求。选项A表示你是谁？、选项B表示你想要什么？、选项D表示说快点，都显得粗鲁且不专业。 6. The word “agenda”in a business meeting means( ) A. a list of topics to be discussed B. a report of the meeting C. a decision made in the meeting D. an invitation to the meeting 【答案】A 【解析】在商务会议中，“agenda”指的是会议议程，就是需要讨论的主题清单。选项B是会议报告、选项C是会议决定、选项D是会议邀请，都不符合该词的含义。 7. If a company wants to ( ) its products, it may use various marketing strategies. A. sell B. promote C. produce D. design 【答案】B 【解析】公司如果想推广promote产品，通常会采用各种营销策略。选项A的sell是销售，虽然相关，但“promote”更强调宣传和推广；选项C的produce是生产、选项D的design是设计，与营销策略无关。 8. When we say “payment terms”, we are talking about ( ) A. the quality of the goods B. the way and time of paying for goods C. the delivery of the goods D. the price of the goods 【答案】B 【解析】“payment terms”指的是付款条件，就是支付货款的方式和时间。选项A是货物质量、选择C是货物交付、选项D是货物价格，都与付款条款无关。 9.“Inquiry” in business refers to( ) A. an order for goods B. a request for information C. a complaint about products D. a proposal for cooperation 【答案】B 【解析】在商务中，“inquiry”指询价或询问信息，而非选项A订单、选项C是投诉或选项D是合作提议。 10. A “quote” is( ) A. a price offered for goods or services B. a sample of the product C. an advertisement of the company D. a contract between two parties 【答案】A 【解析】“quote”指报价，即对商品或服务提供的价格。选项B是产品样品、选项C是公司广告、选项D是双方合同，都不符合该词含义。 11. When a guest asks where to buy local souvenirs, you should recommend ( ). A. the hotel gym B. the nearest shopping mall or handicraft market C. the restaurant D. the swimming pool 【答案】B 【解析】客人询问购买当地纪念品的地点时，应推荐选项B最近的购物中心或手工艺品市场。选项A酒店健身房、选项C餐厅、选项D游泳池，都与购物无关。 12. If a guest wants to exchange foreign currency, you can direct them to ( ). A. the hotel front desk or a nearby bank B. the hotel spa C. the room service D. the conference room 【答案】A 【解析】兑换外币通常可在选项A酒店前台或附近银行办理，选项B是水疗中心、选项C是客房服务、选项D 是会议室、不提供该服务。 13. The phrase “duty-free shop” refers to a store where customers can buy goods ( ). A. without paying taxes B. at higher prices C. only with cash D. without a receipt 【答案】A 【解析】免税店duty-free shop的商品免征税费，选项B是价格更高、选项C仅限现金、选项D无收据，均不符合定义。 14. When a guest asks about the return policy, you should say ( ). A. “All sales are final.” B. “You can return items within 7 days with the receipt.” C. “We don’t accept returns.” D. “You must keep the tags on.” 【答案】B 【解析】购物服务中，应清楚说明退货政策，而选项A是概不退换、选项C是不接受退货、选项D是必须保留标签，可能引发客人不满。 15. If a guest wants to buy a luxury watch, you may suggest visiting ( ). A. a convenience store B. a boutique or jewelry store C. a supermarket D. a pharmacy 【答案】B 【解析】奢侈品通常在选项B精品店或珠宝店出售，而选项A便利店、选项C超市、选项D药店不会销售此类商品。 2、 短语翻译题（本题共11小题，每题2分，共22分） 1、 pottery ( ) 【答案】陶器 2、 porcelain ( ) 【答案】瓷器 3、 embroidery ( ) 【答案】刺绣 4、 枣树 ( ) 【答案】jujube 5、 手艺 ( ) 【答案】craft 6、 工艺品 ( ) 【答案】arts and crafts 7、 workmanship ( ) 【答案】工艺 8、 jade carving ( ) 【答案】玉雕 9、 特有的 ( ) 【答案】typical 10、 木版画 ( ) 【答案】xylograph 11、 考虑周到的 ( ) 【答案】considerate 3、 句子翻译题（本题共7小题，每题4分，共28分） 1、欢迎到我们商店来购物。 【答案】Welcome to our shop. 2、我听说河南的工艺品以做工精细而著称。 【答案】I've been told that the arts and crafts made in Henan are famous for their workmanship. 3、你能给我推荐些什么吗? 【答案】What can you recommend? 4、你能给我一些建议吗? 【答案】Can you give me some advice? 5、你有特殊的要求吗? 【答案】Do you have something special in mind? 6、我想选一些有河南特色而且便于携带的商品。 【答案】I'd like to have something typical of Henan and easy to carry. 7、我想买一些河南的土特产。 【答案】I'd like to buy some specialties in Henan. 4、 情景模拟题（本题共5小题，每题6分，共30分） 1、One guest looks worried, show your concern and offer your help. 【答案】Good afternoon, you look worried. What has happened How can I help you can I be of assistance. 【解析】题目的问题意思是“一位客人看起来很让人担忧，请表示你的担心，并提供帮助。”回答的意思是“下午好，你看起来有些担忧。发生什么事了？我能帮你做些什么？我能为你提供帮助吗？” 2、How do you ask the guest to sign the name in the POS list? 【答案】I brushed a 1000RMB per-authorization for you. Please sign in the POS list to confirm. 【解析】题目的问题意思是“如何让客人在单子上签名”，回答的意思是“我为你刷了一笔 1000 元的授权付款。请在 POS 单上签字确认。 3、The guest tells you that he’s just had a shower, and the bathroom is quite a mess. 【答案】Don’t worry sir. I will tidy up your bathroom right away. 【解析】题目的意思是“客人告诉你他刚洗完澡，浴室很乱”，回答的意思是“先生，别担心。我马上就来打扫您的浴室。 4、How do you greet the checking-in guests at the Front Department? 【答案】Good morning. Welcome to the Hotel. Do you have a reservation. 【解析】题目的意思是“您在前台如何迎接登记入住的客人”，回答的意思是“早上好。欢迎光临酒店。请问您有预订吗？” 5、What are the items of information a receptionist should ask the guests to enter when filling out the registration form? 【答案】The receptionist should make sure that such information items as the guest’s full name, address, nationality, forwarding address, visiting purpose and signature are all entered correctly and legibly. 【解析】题目的意思是“在填写登记表时，接待员应要求客人填写哪些信息”，回答的意思是“接待员应确保客人的全名、地址、国籍、转寄地址、来访目的及签名等信息项均准确无误且书写清晰。” 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$