《饭店专业英语》高等教育出版社（第二版） 项目三 酒店服务 章节过关卷（原卷版+解析版）

原创精品资源学科网独家享有版权，侵权必究！ 《饭店专业英语》高等教育出版社（第二版） 项目三 酒店服务章节过关卷 考试时间：90分钟 满分：100分 姓名 班级 学号 1 1、 单项选择题（本题共15小题，每题2分，共30分） 1、“single room”的意思是( )? A.单人房 B.双人房 C.双人对床房 D.套间 2、“front office” 的意思是( )? A.康乐中心 B.客房部 C.餐饮部 D.前厅部 3、“room service” 的意思是( )? A.客房清洁 B.房内送餐 C.叫醒服务 D.洗衣服务 4、“Internet” 的意思是( )? A.互联网 B.网吧 C.网线 D.网页房 5、“babysitter”指的是( )? A.洗衣工 B.计时保姆 C.客人 D.管家 6、Thank you very much.( ) A. Yes. B. Thank you very much. C. My pleasure. D. Not much. 7、How long will you stay here? ( ) A.5 meters. B.5 nights. C. I want to reserve a suite. D.A single room, please. 8、I have a reservation in your hotel. I'd like to check in. ( ) A．When? B. Sorry, but not now. C. Welcome to our bar. D. May I have your name and telephone number? 9、There is something wrong with the toilet in my room. I am in room 1203. ( ) A. Ok, thank you. B. Yes, please. C. Sorry for the trouble. I'll send someone to repair it. D.Is that all? 10、Where can I have my pants cleaned? ( ) A. Thank you. B. We have laundry. I'll pick up your laundry right now. C. This is laundry service. D. This is the laundry list. 11、When a guest asks for “turn down service”, what does it typically include? ( ) A. Delivering breakfast to the room B. Refreshing the room in the evening C. Providing extra toiletries D. Cleaning the bathroom thoroughly 12、Which phrase should a concierge use when assisting a guest with theater tickets? ( ) A. Please clean your room before checkout. B. I can arrange VIP tickets for you. C. The minibar is fully stocked. D. Your laundry will be ready tomorrow. 13、What does “DND” stand for on a hotel room door? ( ) A. Do Not Delay B. Dinner Not Delivered C. Do Not Disturb D. Daily Needs Done 14、If a guest requests “express checkout”, what should the front desk provide? ( ) A. A detailed bill slipped under the door B. A breakfast voucher C. A printed receipt and quick departure process D. A room upgrade 15、Which department handles “lost and found” items in a hotel? ( ) A. Food and Beverage B. Housekeeping C. Security D. Front Office 2、 短语翻译题（本题共11小题，每题2分，共22分） 1、 business center ( ) 2、 chamber service ( ) 3、 turn down service ( ) 4、 洗澡 ( ) 5、 休息片刻 ( ) 6、 航班 ( ) 7、 hang ( ) 8、 make up ( ) 9、 假如那样的话 ( ) 10、 飞机票 ( ) 11、 起飞 ( ) 3、 句子翻译题（本题共7小题，每题4分，共28分） 1、很抱歉打扰您了,女士。 2、你能给我拿一壶开水吗? 3、如果那样,我将在您把“请勿打扰”牌翻转过来并外出时,到房间为您做夜床。 4、我下周一出发去北京,想订一张机票。 5、每天从郑州飞往北京的航班共有多少个? 6、请您预付500元人民币的订金。 7、顺便问一下,我什么时候可以拿到机票? 4、 情景模拟题（本题共5小题，每题6分，共30分） 1、A guest wonders if the outdoor swimming pool of the hotel a right place to cool off and relax. 2、If the guest asks you to look after the baby for her, what will you say? 3、What will the attendant say to help if a guest asks to have a stain on his clothes removed?? 4、What will you say if the guest complains the beef steak sent by Room Service is rare, while he asked for well-done? 5、What will you say if there is no room available for the guest who is calling to make a reservation?? 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$原创精品资源学科网独家享有版权，侵权必究！ 《饭店专业英语》高等教育出版社（第二版） 项目三 酒店服务章节过关卷 考试时间：90分钟 满分：100分 姓名 班级 学号 1 1、 单项选择题（本题共15小题，每题2分，共30分） 1、“single room”的意思是( )? A.单人房 B.双人房 C.双人对床房 D.套间 【答案】A 【解析】single room 指的是酒店里仅供一人入住的房间，通常配备一张单人床single bed，双人房是 double room，里面有一张大床或 twin room，里面有两张单人床，套间是 suite。 2、“front office” 的意思是( )? A.康乐中心 B.客房部 C.餐饮部 D.前厅部 【答案】D 【解析】Front office指的是前厅部，负责接待reception、登记入住check-in、退房check-out等服务；客房部是 housekeeping，餐饮部是Food and Beverage，康乐中心是 recreation center。 3、“room service” 的意思是( )? A.客房清洁 B.房内送餐 C.叫醒服务 D.洗衣服务 【答案】B 【解析】Room service 指的是酒店提供的送餐到客房的服务，属于餐饮部的职能，客房清洁是 housekeeping service，叫醒服务是 wake-up call，洗衣服务是 laundry service。 4、“Internet” 的意思是( )? A.互联网 B.网吧 C.网线 D.网页房 【答案】A 【解析】Internet 即互联网，酒店通常提供 free Wi-Fi免费无线网络或 wired Internet有线网络；“网吧”是 Internet café，“网线”是 network cable，“网页房”是生造词，没有这种说法。 5、“babysitter”指的是( )? A.洗衣工 B.计时保姆 C.客人 D.管家 【答案】B 【解析】Babysitter 指临时照看小孩的计时保姆，部分高端的酒店提供此项服务，需要额外收费；洗衣工是 laundry staff；管家是 butler；客人是 guest。 6、Thank you very much.( ) A. Yes. B. Thank you very much. C. My pleasure. D. Not much. 【答案】C 【解析】当客人表达感谢时，酒店员工标准回应是 “My pleasure”这是我的荣幸 或 “You're welcome”，体现专业服务态度。A和D选项不符合英语习惯，B选项重复感谢，显得不自然。 7、How long will you stay here? ( ) A.5 meters. B.5 nights. C. I want to reserve a suite. D.A single room, please. 【答案】B 【解析】问题询问住宿时长，正确回答应为具体天数；A选项是5米，表示的是距离单位，C和D选项是房型需求，都是答非所问。 8、I have a reservation in your hotel. I'd like to check in. ( ) A．When? B. Sorry, but not now. C. Welcome to our bar. D. May I have your name and telephone number? 【答案】D 【解析】办理入住时，前台需先核对预订信息，因此应询问客人姓名和联系方式符合标准的是D选项；A和C选项与场景无关，B选项直接拒绝不符合服务规范。 9、There is something wrong with the toilet in my room. I am in room 1203. ( ) A. Ok, thank you. B. Yes, please. C. Sorry for the trouble. I'll send someone to repair it. D.Is that all? 【答案】C 【解析】面对客房设施报修，员工应先致歉并立即安排维修，题目符合的是C选项，体现服务效率；A、B、D选项显得敷衍。 10、Where can I have my pants cleaned? ( ) A. Thank you. B. We have laundry. I'll pick up your laundry right now. C. This is laundry service. D. This is the laundry list. 【答案】B 【解析】客人询问洗衣服务时，员工应明确提供解决方案，B选项是最专业回应；A选项感谢，答非所问，C和D选项未解决问题。 11、When a guest asks for “turn down service”, what does it typically include? ( ) A. Delivering breakfast to the room B. Refreshing the room in the evening C. Providing extra toiletries D. Cleaning the bathroom thoroughly 【答案】B 【解析】Turn down service“夜床服务”是高端酒店在傍晚提供的服务，包括整理床铺、调节灯光、补充矿泉水等，营造就寝氛围；选项A是room service，C和D选项属于日常客房清洁housekeeping的范畴。 12、Which phrase should a concierge use when assisting a guest with theater tickets? ( ) A. Please clean your room before checkout. B. I can arrange VIP tickets for you. C. The minibar is fully stocked. D. Your laundry will be ready tomorrow. 【答案】B 【解析】Concierge“礼宾员”负责安排客人的外部需求， A、C、D选项分别涉及客房清洁、迷你吧和洗衣服务，属于其他部门职责。 13、What does “DND” stand for on a hotel room door? ( ) A. Do Not Delay B. Dinner Not Delivered C. Do Not Disturb D. Daily Needs Done 【答案】C 【解析】DND = Do Not Disturb“请勿打扰”，客人挂此牌时，酒店员工不得敲门或进入，除非紧急情况除外。其他选项为干扰项，非酒店术语。 14、If a guest requests “express checkout”, what should the front desk provide? ( ) A. A detailed bill slipped under the door B. A breakfast voucher C. A printed receipt and quick departure process D. A room upgrade 【答案】C 【解析】Express checkout“快速退房”服务需提供电子账单确认和高效离店流程，常见于商务酒店；A选项门下塞账单不专业，B和D选项与退房无关。 15、Which department handles “lost and found” items in a hotel? ( ) A. Food and Beverage B. Housekeeping C. Security D. Front Office 【答案】D 【解析】失物招领lost and found通常由前厅部Front Office统一管理；协调B选项客房部或C选项安保部进行记录和归还；A选项餐饮部不涉及此项服务。 2、 短语翻译题（本题共11小题，每题2分，共22分） 1、 business center ( ) 【答案】商务中心 2、 chamber service ( ) 【答案】客房服务 3、 turn down service ( ) 【答案】夜床服务 4、 洗澡 ( ) 【答案】have a bath 5、 休息片刻 ( ) 【答案】take a rest 6、 航班 ( ) 【答案】flight 7、 hang ( ) 【答案】悬挂 8、 make up ( ) 【答案】整理 9、 假如那样的话 ( ) 【答案】in that case 10、 飞机票 ( ) 【答案】flight ticket 11、 起飞 ( ) 【答案】take off 3、 句子翻译题（本题共7小题，每题4分，共28分） 1、很抱歉打扰您了,女士。 【答案】Sorry to disturb you, madam. 2、你能给我拿一壶开水吗? 【答案】Can you get me a thermos of hot water? 3、如果那样,我将在您把“请勿打扰”牌翻转过来并外出时,到房间为您做夜床。 【答案】In that case I'll do the turn-down service for you when you turn the sign the other way and go out. 4、我下周一出发去北京,想订一张机票。 【答案】I am leaving for Beijing next Monday and I want to book a flight ticket. 5、每天从郑州飞往北京的航班共有多少个? 【答案】How many flights are there from Zhengzhou to Beijing every day? 6、请您预付500元人民币的订金。 【答案】Please pay 500 Yuan as a deposit in advance. 7、顺便问一下,我什么时候可以拿到机票? 【答案】By the way, when can I get the ticket? 4、 情景模拟题（本题共5小题，每题6分，共30分） 1、A guest wonders if the outdoor swimming pool of the hotel a right place to cool off and relax. 【答案】Our outdoor roof-top swimming pool featured a 150-meter long pool.It presents an excellent oasis for the guests to cool off and relax after a busy day. 【解析】题目的问题意思是“客人想知道酒店的室外游泳池是不是一个凉快并适合放松的好地方”；回答的意思是“我们的户外屋顶泳池拥有150米长的泳道，为忙碌一天的宾客提供了一处绝佳的避暑绿洲，供他们消暑放松”。 2、If the guest asks you to look after the baby for her, what will you say? 【答案】I' m sorry, madam. I' m afraid I can not do that. It’s against our hotel’s regulation. But we have a very good baby sitting service. The sitters are well-educated and reliable. 【解析】题目的问题意思是“如果客人让你帮她照看孩子，你会说什么?”；回答的意思是“女士，非常抱歉，我恐怕无法满足您的要求，这违反了酒店的规定。但我们提供非常优质的保姆照看服务，我们的保姆受过良好教育且值得信赖。” 3、What will the attendant say to help if a guest asks to have a stain on his clothes removed?? 【答案】Sure. We will try our best to remove the stain but we cannot guarantee the result. 【解析】题目的问题意思是“如果客人要求洗掉衣服上的污渍，服务员会怎么说?”；回答的意思是“当然，我们会尽最大的努力把污渍洗干净，但是我们不能确保和之前的一样干净”。 4、What will you say if the guest complains the beef steak sent by Room Service is rare, while he asked for well-done? 【答案】I’m terribly sorry. I will inform the Food and Beverage Department; they’ll see to the matter and have another steak prepared to your appetite. 【解析】题目的问题意思是“如果客人抱怨客户服务部送来的牛排太生了，而他要的是全熟的牛排，你会怎么说?”；回答的意思是“非常抱歉，我会立即通知餐饮部，他们将负责处理此事，并按照您的口味重新准备一份牛排。”。 5、What will you say if there is no room available for the guest who is calling to make a reservation?? 【答案】I’m sorry, but we are fully booked. Shall I put you on the waiting list We will contact you if there is a cancellation. 【解析】题目的问题意思是“如果没有空房给打电话来预订房间的客人，你会说什么?”；回答的意思是“非常抱歉，我们目前已经满房。您是否愿意加入候补名单？如果有客人取消预订，我们将立即通知您”。 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$