《饭店专业英语》高等教育出版社（第二版） 项目十 送别游客 章节过关卷（原卷版+解析卷）

原创精品资源学科网独家享有版权，侵权必究！ 《饭店专业英语》高等教育出版社（第二版） 项目十 送别游客章节过关卷 考试时间：90分钟 满分：100分 姓名 班级 学号 1 1、 单项选择题（本题共15小题，每题2分，共30分） 1. I'd like to book a single room( )shower for Mr. George Smith. He plans to arrive on the 20th this month. A. for B. with C. of D. have 【答案】B 【解析】“a single room with shower”是标准酒店用语，表示带淋浴的单人房，with表示带有某种设施。 2. How long will he be( )? A. stay B. staying C.be stayed D. be arriving 【答案】B 【解析】将来进行时will be staying是询问入住时长最专业的表达方式，其他选项语法错误。 3. Let me just ( ) the details of your reservation, sir. A. confirm B. guarantee C. write D. reserve 【答案】A 【解析】在酒店服务中，confirm the details是标准用语，表示确认预订细节。 4. What's the ( ) per night? A. group rate B. room service C. room rate D. special rate 【答案】C 【解析】room rate特指房费，是询问房价的标准术语，其他选项分别指团体价、客房服务和特价。 5. Good evening, sir. I'm the Head Waiter and I'd like to apologize for our carelessness. May I( )it ( )for you? A. clean out B. clean cut C. clean skin D. clean up 【答案】D 【解析】clean up是固定搭配，表示清理干净，符合餐厅服务场景。 6. Menu means ( ) A.菜单 B.上菜 C.菜系 D.菜品 【答案】A 【解析】Menu在酒店餐饮场景中特指菜单，其他选项分别为serving dishes上菜、cuisine菜系、dishes菜品。 7. Walk-in guest means( ) A.走路进来的客人 B.未经预定直接抵店的客人 C.路过的客人 D.有预定进店的客人 【答案】B 【解析】酒店术语walk-in guest特指未预约直接到店的客人，是行业标准用语。 8. Scenic spot means ( ) A.观光 B.风景 C.景色 D.景点 【答案】D 【解析】在旅游服务场景中，scenic spot对应景点，其他选项分别为sightseeing观光、scenery风景、view景色。 9. Express mail means ( ). A.邮件 B.文件 C.快递 D.传真 【答案】C 【解析】express mail是国际通用术语，指快递服务，区别于regular mail普通邮件。 10. Mashed potato means ( ). A.土豆泥 B.土豆丝 C.土豆酱 D.炸土豆 【答案】A 【解析】西餐术语mashed potato指将土豆煮熟捣碎制成的土豆泥，是标准菜单用语。 11. When seeing off a guest at the hotel entrance, the staff should( ) A． Avoid eye contact to save time B． Smile and say "We hope to see you again!" C． Quickly return to work without saying anything D． Ask the guest to hurry up 【答案】B 【解析】送别时应保持微笑并使用期待再次见面的礼貌用语，体现酒店服务的热情和专业性。 12. Which of the following is the MOST appropriate farewell phrase? ( ) A． Finally you're leaving. B． Have a pleasant journey home! C． Don't come back if you didn't like it. D． The next guest is waiting for your room. 【答案】B 【解析】Have a pleasant journey home!是最专业和温馨的送别用语，其他选项都显得无礼。 13. What should front desk staff do when checking out a long-term guest? ( ) A． Rush the process to save time B． Mention specific memories of their stay C． Ignore their departure D． Charge extra without explanation 【答案】B 【解析】对长住客人提及入住期间的具体细节能体现个性化关怀，增强客人好感。 14. If a guest forgets an item in the room after checkout, the hotel should( ) A． Keep it without notification B． Immediately contact the guest and arrange return C． Sell it at the lost and found D． Throw it away after 1 day 【答案】B 【解析】主动联系客人并安排归还遗忘物品是专业酒店的标准操作流程。 15. Which service should be offered when seeing off VIP guests? ( ) A． Regular taxi call B． Dedicated staff escort to transportation C． Self-service luggage handling D． No special treatment 【答案】B 【解析】VIP客人应享受专人护送等升级服务，体现对其的特别重视。 2、 短语翻译题（本题共11小题，每题2分，共22分） 1、 bid ( ) 【答案】表示 2、 farewell ( ) 【答案】再见 3、 security ( ) 【答案】安全 4、 结账离开 ( ) 【答案】check out 5、 信用 ( ) 【答案】credit 6、 收据 ( ) 【答案】receipt 7、 bill ( ) 【答案】账单 8、 pay ( ) 【答案】支付 9、 现金 ( ) 【答案】cash 10、 出纳员 ( ) 【答案】cashier 11、 给某人送行 ( ) 【答案】see somebody off 3、 句子翻译题（本题共7小题，每题4分，共28分） 1、我们今天早上准备办理离店手续。 【答案】We're going to check out this morning. 2、没遗留什么东西吧? 【答案】Are you sure nothing is left behind? 3、飞机起飞的时间是11点30分。 【答案】The departure time of the flight is 11:30. 4、三个晚上,每个房间每晚200元。 【答案】Three nights at 200 Yuan each. 5、这是你的发票。 【答案】Here is your receipt. 6、好像你们是刚刚来到这儿似的。 【答案】It seems as if you just got here. 7、我想现在退房。 【答案】I'd like to check out now. 4、 情景模拟题（本题共5小题，每题6分，共30分） 1、How do you ask the speaker to slow down? 【答案】Excuse me, but would you please slow down a little / Excuse me, madam, but would you mind slowing down a bit. 【解析】题目的问题意思是“如何让说话者放慢语速。”，回答的意思是“打扰一下，您能慢一点吗？/ 打扰一下，女士，您介意慢一点吗？” 2、Give one examples of making courteous parting remarks. 【答案】Thank you for using Room Service, sir. 【解析】题目的问题意思是“举两个例子来说如何礼貌告别”，回答的意思是“先生，感谢您使用客房送餐服务。” 3、What should you say when the guest asks you something that you are not very clear about? 【答案】I'm really sorry that I may not be able to give you a comprehensive answer. If you don't mind, I will ask the professional person to answer it for you. 【解析】题目的意思是“当客人问一些你不太清楚的问题时，你应该怎么说？”，回答的意思是“非常抱歉，我可能无法给您一个全面的答案。如果您不介意的话，我会请专业人士来为您解答。” 4、How do you check if the visitor of a guest, named Williams, has an appointment? 【答案】Did Mr. Williams know that you were coming. 【解析】题目的意思是“如何确认来访者是否和威廉客人有约？”，回答的意思是“威廉姆斯先生知道您要来吗？” 5、How do you respond if a guest complains that there is a noise in his room? 【答案】I’m sorry to hear that, sir. I’ll try to arrange another quiet room for you right away. 【解析】题目的意思是“如果客人抱怨他的房间有噪音你如何回应？”，回答的意思是“先生，很抱歉听到您这么说。我会立即为您安排另一间安静的房间。” 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$原创精品资源学科网独家享有版权，侵权必究！ 《饭店专业英语》高等教育出版社（第二版） 项目十 送别游客章节过关卷 考试时间：90分钟 满分：100分 姓名 班级 学号 1 1、 单项选择题（本题共15小题，每题2分，共30分） 1. I'd like to book a single room ( ) shower for Mr. George Smith. He plans to arrive on the 20th this month. A. for B. with C. of D. have 2. How long will he be ( )? A. stay B. staying C.be stayed D. be arriving 3. Let me just ( ) the details of your reservation, sir. A. confirm B. guarantee C. write D. reserve 4. What's the ( ) per night? A. group rate B. room service C. room rate D. special rate 5. Good evening, sir. I'm the Head Waiter and I'd like to apologize for our carelessness. May I( )it ( )for you? A. clean out B. clean cut C. clean skin D. clean up 6. Menu means ( ) A.菜单 B.上菜 C.菜系 D.菜品 7. Walk-in guest means( ) A.走路进来的客人 B.未经预定直接抵店的客人 C.路过的客人 D.有预定进店的客人 8. Scenic spot means ( ) A.观光 B.风景 C.景色 D.景点 9. Express mail means ( ). A.邮件 B.文件 C.快递 D.传真 10. Mashed potato means ( ). A.土豆泥 B.土豆丝 C.土豆酱 D.炸土豆 11. When seeing off a guest at the hotel entrance, the staff should( ) A． Avoid eye contact to save time B． Smile and say "We hope to see you again!" C． Quickly return to work without saying anything D． Ask the guest to hurry up 12. Which of the following is the MOST appropriate farewell phrase? ( ) A． Finally you're leaving. B． Have a pleasant journey home! C． Don't come back if you didn't like it. D． The next guest is waiting for your room. 13. What should front desk staff do when checking out a long-term guest? ( ) A． Rush the process to save time B． Mention specific memories of their stay C． Ignore their departure D． Charge extra without explanation 14. If a guest forgets an item in the room after checkout, the hotel should( ) A． Keep it without notification B． Immediately contact the guest and arrange return C． Sell it at the lost and found D． Throw it away after 1 day 15. Which service should be offered when seeing off VIP guests? ( ) A． Regular taxi call B． Dedicated staff escort to transportation C． Self-service luggage handling D． No special treatment 2、 短语翻译题（本题共11小题，每题2分，共22分） 1、 bid ( ) 2、 farewell ( ) 3、 security ( ) 4、 结账离开 ( ) 5、 信用 ( ) 6、 收据 ( ) 7、 bill ( ) 8、 pay ( ) 9、 现金 ( ) 10、 出纳员 ( ) 11、 给某人送行 ( ) 3、 句子翻译题（本题共7小题，每题4分，共28分） 1、我们今天早上准备办理离店手续。 2、没遗留什么东西吧? 3、飞机起飞的时间是11点30分。 4、三个晚上,每个房间每晚200元。 5、这是你的发票。 6、好像你们是刚刚来到这儿似的。 7、我想现在退房。 4、 情景模拟题（本题共5小题，每题6分，共30分） 1、How do you ask the speaker to slow down? 2、Give one examples of making courteous parting remarks. 3、What should you say when the guest asks you something that you are not very clear about? 4、How do you check if the visitor of a guest, named Williams, has an appointment? 5、How do you respond if a guest complains that there is a noise in his room? 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$