第13练 送别游客《饭店专业英语》高等教育出版社（第二版） 一课一练（原卷版+解析版）

编写说明：考虑到中职学生普遍基础知识相对薄弱的情况，我们依据支架式教学理念，精心编制了《饭店专业英语》(高教版第二版)一课一练。专辑里的每一份练习，都与课堂所授知识点紧密相关，题目围绕课堂所学知识点呈现。目的在于激发学生的学习兴趣，培养他们的学习自觉性，帮助学生扎实掌握课程的基本概念与基本方法，为他们后续的进一步提升奠定坚实基础。 本卷是《饭店专业英语》(高教版第二版)一课一练的第13练，内容涵盖项目十 送别游客。 《饭店专业英语》(高教版第二版)第13练 项目十 送别游客 班级___________ 姓名__________ 学号__________ 一、选择题 1. When bidding farewell to elderly guests, staff should pay special attention to（ ） A． Their luggage weight B． Their transportation arrangements C． Their payment methods D． Their room cleaning status 2. What information should be confirmed during checkout? （ ） A． Guest's next travel destination B． All room charges are accurate C． Staff's work schedule D． Restaurant operating hours 3. Which is the BEST way to handle a guest's complaint during checkout? （ ） A. Tell them it's too late to complain B． Resolve it immediately before departure C． Ask them to write an email later D． Pretend not to hear it 4. When seeing off group tourists, the MOST important is（ ） A. Counting all luggage pieces B．Confirming everyone is present C．Collecting all room keys D．Distributing evaluation forms 5. What should NOT be done during farewell? （ ） A. Maintain eye contact B．Express gratitude C．Discuss other guests' information D．Wish safe travels 二、短语翻译题 1、 credit card ( ) 2、 security check ( ) 3、 delightful ( ) 4、 责任 ( ) 5、 机会 ( ) 三、句子翻译题 1、大家的行李都准备好了吗? 2、您确定没有遗留什么东西吧? 3、Your room is a double suite and the price is 200 Yuan per day. 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $$ 编写说明：考虑到中职学生普遍基础知识相对薄弱的情况，我们依据支架式教学理念，精心编制了《饭店专业英语》(高教版第二版)一课一练。专辑里的每一份练习，都与课堂所授知识点紧密相关，题目围绕课堂所学知识点呈现。目的在于激发学生的学习兴趣，培养他们的学习自觉性，帮助学生扎实掌握课程的基本概念与基本方法，为他们后续的进一步提升奠定坚实基础。 本卷是《饭店专业英语》(高教版第二版)一课一练的第13练，内容涵盖项目十 送别游客。 《饭店专业英语》(高教版第二版)第13练 项目十 送别游客 班级___________ 姓名__________ 学号__________ 一、选择题 1. When bidding farewell to elderly guests, staff should pay special attention to（ ） A． Their luggage weight B． Their transportation arrangements C． Their payment methods D． Their room cleaning status 【答案】B 【解析】老年客人的交通安排需要特别关注，确保他们安全离店。 2. What information should be confirmed during checkout? （ ） A． Guest's next travel destination B． All room charges are accurate C． Staff's work schedule D． Restaurant operating hours 【答案】B 【解析】结账时确认所有费用准确是最核心的工作内容。 3. Which is the BEST way to handle a guest's complaint during checkout? （ ） A. Tell them it's too late to complain B． Resolve it immediately before departure C． Ask them to write an email later D． Pretend not to hear it 【答案】B 【解析】在客人离店前立即处理投诉最能体现服务质量。 4. When seeing off group tourists, the MOST important is（ ） A. Counting all luggage pieces B．Confirming everyone is present C．Collecting all room keys D．Distributing evaluation forms 【答案】B 【解析】确保所有团体成员到齐是送别团体游客的首要任务。 5. What should NOT be done during farewell? （ ） A. Maintain eye contact B．Express gratitude C．Discuss other guests' information D．Wish safe travels 【答案】C 【解析】讨论其他客人信息违反职业道德和隐私保护原则。 二、短语翻译题 1、 credit card ( ) 【答案】信用卡 2、 security check ( ) 【答案】安全检查 3、 delightful ( ) 【答案】令人愉快的 4、 责任 ( ) 【答案】duty 5、 机会 ( ) 【答案】chance 三、句子翻译题 1、大家的行李都准备好了吗? 【答案】Is everybody's luggage ready? 2、您确定没有遗留什么东西吧? 【答案】Are you sure nothing is left behind? 3、Your room is a double suite and the price is 200 Yuan per day. 【答案】您的房间是双人间,每晚200元。 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $$