《外贸商函》解决索赔（举一反三考点练）-课后自测（卷2）

举一反三考点练 《外贸商函》解决索赔-课后自测 知识点一 调查索赔原因及常用表达 1. (词语翻译) Translate the following words into Chinese: a. investigate b. careless packing c. improper packing d. claim investigation 【答案】 a. 调查 b. 粗心包装 c. 不当包装 d. 索赔调查 2. (句子翻译) Translate the following sentence into Chinese: "On going into the matter, we found that the damage was due to improper packing before shipment." 【答案】调查此事之后，我们发现货物受损是由于装运前包装不当造成的。 3. (句子翻译) Translate the following sentence into English: “经过调查，我们发现是由于我们仓库的粗心操作导致了货物的丢失。” 【答案】"After investigating, we found that the loss of the goods was due to careless handling in our warehouse." 4.(填空题) Complete the following sentence using appropriate words related to claim investigation: "We have ______ the complaint regarding the broken items and our internal review suggests the issue arose from ______ packing materials." 【答案】investigated / inadequate 5. (写作题) Write a short paragraph (about 50-70 words) in English as a company representative, informing a customer about the findings of an investigation into their claim. Use the phrase "On going into the matter..." and mention a specific internal cause like "improper packing". 【答案】 Dear Valued Customer, Thank you for bringing this matter to our attention. On going into the matter regarding the damaged products you received, our investigation team has completed its review. We found that the damage was unfortunately due to improper packing on our end during the dispatch process. We sincerely apologize for this oversight and assure you we are taking steps to prevent recurrence. Please let us know how you would like to proceed. Best regards, [Your Name/Company] 知识点二 承认错误、表示歉意及提出补偿方案 1. (词语翻译) Please translate the following words into Chinese: inconvenience compensation replacement refund future 【答案】 inconvenience：不便 compensation：补偿 replacement：替代品 refund：退款 future：未来 2. (句子翻译) Translate the following English sentence into Chinese: "We are sorry to learn that the product you received was damaged during transit, and we sincerely apologize for the trouble this has caused." 【答案】“我们得知您收到的产品在运输过程中损坏了，对此给您带来的麻烦我们深表歉意。” 3. (句子翻译) Translate the following English sentence into Chinese: "As a compensation for the delay, we would like to offer you a 10% discount on your next order, and we will ensure the correct items are shipped immediately." 【答案】“作为对此次延误的补偿，我们想为您提供下次订单10%的折扣，并且我们将确保立即发货正确的商品。” 4. (填空题) Fill in the blanks with appropriate words to complete the apology letter: Dear Valued Customer, We are writing to you regarding your recent order [Order Number]. We are deeply sorry to learn that [Describe the problem, e.g., the wrong item was shipped]. We sincerely apologize for the significant ______ this has caused you. To resolve this issue, we will immediately ______ the incorrect item and send the correct one via [Shipping Method]. ______, we would like to offer you a full ______ for the inconvenience. We are taking steps to investigate how this error occurred and will implement new procedures to prevent such issues from happening _________. Please accept our sincerest apologies. Sincerely, [Your Name/Company] 【答案】 inconvenience replace / send back As a compensation / Furthermore refund in the future 5. (写作题) Write a short apology email (around 80-100 words) to a customer named John Smith. His order (ORD-2025-7890) of 5 units of "Eco-Friendly Water Bottles" was shipped yesterday, but due to a packing error, it contained only 3 bottles. Inform him about the mistake, apologize sincerely, offer to ship the missing 2 bottles immediately at no extra cost as a replacement, and express your commitment to preventing future errors. 【答案】 Subject: Regarding Your Recent Order ORD-2025-7890 Dear Mr. Smith, We are writing concerning your order ORD-2025-7890 for the Eco-Friendly Water Bottles. We sincerely apologize as we discovered a packing error – only 3 bottles were shipped instead of the 5 you ordered. We are very sorry for this mistake and the inconvenience caused. We will immediately ship the missing 2 bottles free of charge as a replacement. Please ensure someone is available to receive the package. We are reviewing our procedures to prevent such errors in the future. Thank you for your understanding. Best regards, [Your Name/Company] 知识点三 涉及索赔处理的部门、文件及费用承担 1. (词语翻译) Translate the following terms into Chinese: a) duplicate sample b) inspection certificate c) be borne by sb. d) freight e) claim settlement 【答案】 a) 复样 b) 检验证书 c) 由某人承担 d) 运费 e) 索赔解决 2. (句子翻译) Translate the following sentences into Chinese: a) To substantiate our claim, we have enclosed a duplicate sample for your comparison with the defective goods. b) All additional costs incurred during the investigation, including inspection charges and storage, will be borne by your company. 【答案】 a) 为了证实我们的索赔，我们随函附上了一份复样，以便您将其与有缺陷的货物进行比较。 b) 调查期间产生的一切额外费用，包括商检费和仓租，将由贵公司承担。 3. (句子翻译) Translate the following sentence into English: 请提供一份检验证书，以证明货物在装船前是完好的。 【答案】Please provide an inspection certificate to prove that the goods were in good condition before shipment. 4. (填空题) Fill in the blanks with the most appropriate words from the list below: (packing department, financial department, sales department, compare A with B, inspection certificate, be borne by sb., interest, storage) Dear Sirs, We are writing to file a claim regarding the damaged goods received on May 10th. The damage clearly occurred due to improper ______. To support our claim, we have ______ the received goods with our duplicate sample, and the differences are obvious. We also request that you provide an ______ issued by an independent surveyor. Regarding the financial aspects, the costs associated with the delay, including ______ and potential ______, should ______ your company. Please coordinate with your ______ and ______ to resolve this matter promptly. Yours faithfully, [Your Company] 【答案】 packing compared inspection certificate storage interest be borne by financial department sales department 5. (写作题) Write a short email (approximately 80-100 words) to the sales department of a supplier, requesting their cooperation in processing a claim. Mention that the goods arrived damaged and you need to compare them with the duplicate sample. State that the inspection certificate will be required and that the associated costs (like inspection charges and storage) should be borne by them. 【答案】 Subject: Claim Request for Damaged Goods Dear Sirs, We are writing to request your cooperation regarding a claim for goods received on [Date], which arrived damaged. The damage appears significant. To investigate, we need to compare the received items with our duplicate sample. We will also require an inspection certificate from an independent party. Please advise on the next steps. We believe the associated costs, including inspection charges and storage incurred due to the delay, should be borne by your company. Your prompt attention to this matter is appreciated. Best regards, [Your Name/Company] 原创精品资源学科网独家享有版权，侵权必究！2 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$ 举一反三考点练 《外贸商函》解决索赔-课后自测 知识点一 调查索赔原因及常用表达 1. (词语翻译) Translate the following words into Chinese: a. investi gate b. careless packing c. improper packing d. claim investigation 2. (句子翻译) Translate the following sentence into Chinese: "On going into the matter, we found that the damage was due to improper packing before shipment." 3. (句子翻译) Translate the following sentence into English: “经过调查，我们发现是由于我们仓库的粗心操作导致了货物的丢失。” 4.(填空题) Complete the following sentence using appropriate words related to claim investigation: "We have ______ the complaint regarding the broken items and our internal review suggests the issue arose from ______ packing materials." 5. (写作题) Write a short paragraph (about 50-70 words) in English as a company representative, informing a customer about the findings of an investigation into their claim. Use the phrase "On going into the matter..." and mention a specific internal cause like "improper packing". 知识点二 承认错误、表示歉意及提出补偿方案 1. (词语翻译) Please translate the following words into Chinese: inconvenience compensation replacement refund future 2. (句子翻译) Translate the following English sentence into Chinese: "We are sorry to learn that the product you received was damaged during transit, and we sincerely apologize for the trouble this has caused." 3. (句子翻译) Translate the following English sentence into Chinese: "As a compensation for the delay, we would like to offer you a 10% discount on your next order, and we will ensure the correct items are shipped immediately." 4. (填空题) Fill in the blanks with appropriate words to complete the apology letter: Dear Valued Customer, We are writing to you regarding your recent order [Order Number]. We are deeply sorry to learn that [Describe the problem, e.g., the wrong item was shipped]. We sincerely apologize for the significant ______ this has caused you. To resolve this issue, we will immediately ______ the incorrect item and send the correct one via [Shipping Method]. ______, we would like to offer you a full ______ for the inconvenience. We are taking steps to investigate how this error occurred and will implement new procedures to prevent such issues from happening _________. Please accept our sincerest apologies. Sincerely, [Your Name/Company] 5. (写作题) Write a short apology email (around 80-100 words) to a customer named John Smith. His order (ORD-2025-7890) of 5 units of "Eco-Friendly Water Bottles" was shipped yesterday, but due to a packing error, it contained only 3 bottles. Inform him about the mistake, apologize sincerely, offer to ship the missing 2 bottles immediately at no extra cost as a replacement, and express your commitment to preventing future errors. 知识点三 涉及索赔处理的部门、文件及费用承担 1. (词语翻译) Translate the following terms into Chinese: a) duplicate sample b) inspection certificate c) be borne by sb. d) freight e) claim settlement 2. (句子翻译) Translate the following sentences into Chinese: a) To substantiate our claim, we have enclosed a duplicate sample for your comparison with the defective goods. b) All additional costs incurred during the investigation, including inspection charges and storage, will be borne by your company. 3. (句子翻译) Translate the following sentence into English: 请提供一份检验证书，以证明货物在装船前是完好的。 4. (填空题) Fill in the blanks with the most appropriate words from the list below: (packing department, financial department, sales department, compare A with B, inspection certificate, be borne by sb., interest, storage) Dear Sirs, We are writing to file a claim regarding the damaged goods received on May 10th. The damage clearly occurred due to improper ______. To support our claim, we have ______ the received goods with our duplicate sample, and the differences are obvious. We also request that you provide an ______ issued by an independent surveyor. Regarding the financial aspects, the costs associated with the delay, including ______ and potential ______, should ______ your company. Please coordinate with your ______ and ______ to resolve this matter promptly. Yours faithfully, [Your Company] 5. (写作题) Write a short email (approximately 80-100 words) to the sales department of a supplier, requesting their cooperation in processing a claim. Mention that the goods arrived damaged and you need to compare them with the duplicate sample. State that the inspection certificate will be required and that the associated costs (like inspection charges and storage) should be borne by them. 原创精品资源学科网独家享有版权，侵权必究！2 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$