第4练 餐饮服务《饭店专业英语》高等教育出版社（第二版） 一课一练（原卷版+解析版）

编写说明：考虑到中职学生普遍基础知识相对薄弱的情况，我们依据支架式教学理念，精心编制了《饭店专业英语》(高教版第二版)一课一练。专辑里的每一份练习，都与课堂所授知识点紧密相关，题目围绕课堂所学知识点呈现。目的在于激发学生的学习兴趣，培养他们的学习自觉性，帮助学生扎实掌握课程的基本概念与基本方法，为他们后续的进一步提升奠定坚实基础。 本卷是《饭店专业英语》(高教版第二版)一课一练的第4练，内容涵盖项目四 餐饮服务。 《饭店专业英语》(高教版第二版)第4练 项目四 餐饮服务 班级___________ 姓名__________ 学号__________ 一、选择题 1、When a guest calls to make a restaurant reservation, which of the following sentences is most appropriate for the hotel staff to say?​ （ ） A. “You can’t reserve now. Call later.”​ B. “May I have your name, phone number, and the number of guests?”​ C. “I don’t know if there are available tables.”​ D. “Come whenever you want.”​ 【答案】B 【解析】在处理餐厅预订时，酒店工作人员需要礼貌且专业地询问客人关键信息。选项 A 语气生硬不礼貌；选项C未体现主动服务意识；选项D过于随意，未进行预订相关操作，不符合酒店服务规范。 2、A guest asks, “What’s the special dish of your restaurant today?” The best reply from the server is（ ） A. “I’m not sure. Ask someone else.”​ B. “We have many dishes. You can choose by yourself.”​ C. “Today’s special is braised beef with potatoes. It’s cooked slowly to bring out the rich flavor, and many guests love it.”​ D. “I don’t like any of the dishes here.”​ 【答案】C 【解析】当客人询问特色菜时，服务员应详细介绍特色菜品的名称、烹饪方法、口味特点等，以吸引客人点餐。选项A推卸责任，不符合服务要求；选项B没有针对性回答客人问题；选项D服务员表达个人喜好，不专业且不礼貌。 3、During the service, if a guest says, “This soup is too salty,” what should the server do first?​ （ ） A. Argue with the guest that it’s not salty.​ B. Immediately take the soup away and replace it without saying anything.​ C. Apologize and say, “I’m very sorry for that. Let me check with the kitchen and see what we can do for you.”​ D. Ignore the guest’s complaint.​ 【答案】C 【解析】面对客人投诉，服务员首先要礼貌道歉，表达对客人感受的重视，然后表示会协调解决问题。选项 A 与客人争执，会激化矛盾；选项 B 直接拿走汤不沟通，可能让客人觉得不被尊重；选项 D 忽视投诉，严重影响酒店服务质量和客人体验。 4、When presenting the bill to the guest, which expression is correct?​ （ ） A. “Here’s your bill. Hurry up and pay.”​ B. “Excuse me, sir or madam. Here’s your bill. The total amount is $85.”​ C. “I need the money now.”​ D. “This is the bill. You have to pay it.”​ 【答案】B 【解析】结账时，服务员应礼貌、清晰地向客人出示账单并告知消费总额。选项A催促客人，语气不礼貌；选项C表述不专业；选项D带有命令口吻，不符合酒店服务礼仪规范。 5、If a guest wants to order a bottle of wine but is not sure which one to choose, the server can recommend（ ） A. “Just pick one randomly. They are all the same.”​ B. “I don’t know much about wine. You decide.”​ C. “Our Chardonnay has a fresh, fruity taste with a hint of oak, which pairs perfectly with your seafood order. Would you like to try it?”​ D. “The most expensive one is the best.”​ 【答案】C 【解析】当客人需要酒水推荐时，服务员应根据客人已点菜品，结合酒的口感、风味等给出专业建议。选项 A 敷衍了事，显得不专业；选项B未提供有效帮助；选项D以价格作为推荐标准不恰当，没有考虑客人实际口味需求。 二、短语翻译题 1、 range ( ) 【答案】变化 2、 menu ( ) 【答案】菜单 3、 typical ( ) 【答案】典型的 4、 宴会厅 ( ) 【答案】banquet hall 5、 包间 ( ) 【答案】private room 三、句子翻译题 1、这是菜单,请您过目。 【答案】Here is the menu and please have a look. 2、我向您保证一切都会准备到位。 【答案】I assure you that everything will be ready for you. Would you please pay 2 000 Yuan as a deposit in advance? 【答案】请您预付2000元定金好吗? 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $$ 编写说明：考虑到中职学生普遍基础知识相对薄弱的情况，我们依据支架式教学理念，精心编制了《饭店专业英语》(高教版第二版)一课一练。专辑里的每一份练习，都与课堂所授知识点紧密相关，题目围绕课堂所学知识点呈现。目的在于激发学生的学习兴趣，培养他们的学习自觉性，帮助学生扎实掌握课程的基本概念与基本方法，为他们后续的进一步提升奠定坚实基础。 本卷是《饭店专业英语》(高教版第二版)一课一练的第4练，内容涵盖项目四 餐饮服务。 《饭店专业英语》(高教版第二版)第4练 项目四 餐饮服务 班级___________ 姓名__________ 学号__________ 一、选择题 1、When a guest calls to make a restaurant reservation, which of the following sentences is most appropriate for the hotel staff to say?​ （ ） A. “You can’t reserve now. Call later.”​ B. “May I have your name, phone number, and the number of guests?”​ C. “I don’t know if there are available tables.”​ D. “Come whenever you want.”​ 2、A guest asks, “What’s the special dish of your restaurant today?” The best reply from the server is（ ） A. “I’m not sure. Ask someone else.”​ B. “We have many dishes. You can choose by yourself.”​ C. “Today’s special is braised beef with potatoes. It’s cooked slowly to bring out the rich flavor, and many guests love it.”​ D. “I don’t like any of the dishes here.”​ 3、During the service, if a guest says, “This soup is too salty,” what should the server do first?​ （ ） A. Argue with the guest that it’s not salty.​ B. Immediately take the soup away and replace it without saying anything.​ C. Apologize and say, “I’m very sorry for that. Let me check with the kitchen and see what we can do for you.”​ D. Ignore the guest’s complaint.​ 4、When presenting the bill to the guest, which expression is correct?​ （ ） A. “Here’s your bill. Hurry up and pay.”​ B. “Excuse me, sir or madam. Here’s your bill. The total amount is $85.”​ C. “I need the money now.”​ D. “This is the bill. You have to pay it.”​ 5、If a guest wants to order a bottle of wine but is not sure which one to choose, the server can recommend（ ） A. “Just pick one randomly. They are all the same.”​ B. “I don’t know much about wine. You decide.”​ C. “Our Chardonnay has a fresh, fruity taste with a hint of oak, which pairs perfectly with your seafood order. Would you like to try it?”​ D. “The most expensive one is the best.”​ 二、短语翻译题 1、 range ( ) 2、 menu ( ) 3、 typical ( ) 4、 宴会厅 ( ) 5、 包间 ( ) 三、句子翻译题 1、这是菜单,请您过目。 2、我向您保证一切都会准备到位。 3、Would you please pay 2 000 Yuan as a deposit in advance? 原创精品资源学科网独家享有版权，侵权必究！ 学科网（北京）股份有限公司 $$