《饭店专业英语》高等教育出版社（第二版） 项目二 登记入住 章节过关卷（原卷版+解析版）

原创精品资源学科网独家享有版权，侵权必究！ 《饭店专业英语》高等教育出版社（第二版） 项目二 登记入住章节过关卷 考试时间：90分钟 满分：100分 姓名 班级 学号 1 1、 单项选择题（本题共15小题，每题2分，共30分） 1.“Luggage”意思为( )? A.包裹 B.行李 C.背包 D. 手提袋 【答案】B 【解析】“Luggage” 通常指旅行时携带的行李，而“包裹”更常用于邮寄物品，“背包”是“backpack”，“手提袋”是“handbag”。 2.“Attraction”指( )? A.景点 B.活动 C.美食 D. 表演 【答案】A 【解析】“Attraction” 在旅游英语中主要指旅游景点，而“活动”是“activity”，“美食”是“cuisine”或“food”，“表演”是“show”或“performance”。 3.“Check - in”是( )? A.入住登记 B.退房 C.询问 D. 预订 【答案】A 【解析】“Check-in” 通常指在酒店或机场办理入住登记或登机手续，而“退房”是“check-out”，“询问”是“inquiry”，“预订”是“reservation”或“booking”。 4.“Destination”中文是( )? A.出发地 B.目的地 C.路线 D. 中转站 【答案】B 【解析】“Destination” 指旅行的最终目的地，而“出发地”是“departure point”，“路线”是“route”，“中转站”是“transit point”或“layover”。 5.“Flight”指( )? A.火车 B.航班 C.轮船房 D. 巴士 【答案】B 【解析】“Flight” 指 飞机航班，而“火车”是“train”，“轮船”是“ship”，“巴士”是“bus”。 6、Can I borrow a hairdryer? I'm sorry, all our hairdryers( )at the moment. A. are repairing B. are being repaired C. are repaired D. have repaired 【答案】B 【解析】本题考查的被动进行时（be + being + 过去分词），表示“吹风机 正在被修理”。A选项是主动语态，错误； C选项是被动语态的一般现在时，但不符合“正在修理”的语境；D选项是现在完成时，但缺少助动词 been。 7.The hotel provides( )service for guests who need assistance with their luggage. A. concierge B. housekeeping C. valet D. porter 【答案】A 【解析】本题考查酒店服务术语，Concierge，礼宾部，负责行李协助、旅游咨询等综合服务，最符合题意；B选项是客房清洁服务；C选项专指代客泊车或衣物熨烫服务；D选项指行李搬运工，但题目问的是服务类型，不是人员职位。 8.Is the hotel pet-friendly? Yes( ). We allow small pets with an additional fee. A. it is B. they are C. we do D. you can 【答案】C 【解析】本题考查回答习惯用法，问句是 “Is the hotel pet-friendly?”（一般疑问句），肯定回答需用 “Yes, we do”，强调酒店的政策。A选项语法正确，但不如 “we do” 自然；B选项主语错误，hotel 是单数；D选项答非所问。 9.The hotel offers a ( ) of recreational activities, such as tennis and swimming. A. range B. choice C. selection D. variety 【答案】A 【解析】本题考查固定搭配，a range of表示一系列，强调多样性，最符合“多种休闲活动”的语境；B选项指“选择”，常用 a choice between A or B；C选项指“精选的少量选项”；D选项虽也可用a variety of，但不如 range 正式，且更强调“不同种类”。 10. What does the guest need to provide during check-in? ( ) A. A book recommendation B. A valid ID and payment method C. A restaurant review D. A travel itinerary 【答案】B 【解析】酒店入住登记时，客人必须提供有效身份证件和支付方式以完成手续。其他选项与登记无关。 11. If a guest asks, "Do you have a room with a sea view?", how should the receptionist respond? ( ) A. I don’t know. B. Yes, we do. Would you like to upgrade for an additional fee? C. All rooms are the same. D. You can check online. 【答案】B 【解析】前台应先确认房型可用，并主动询问是否愿意付费升级，其他选项显得不专业或消极。 12. Which phrase is commonly used to ask for a guest’s name during check-in? ( ) A. What’s your problem? B. Could I have your name, please? C. Are you hungry? D. Where is your luggage? 【答案】B 【解析】“Could I have your name, please?” 是酒店登记时礼貌询问姓名的标准用语，其他选项与流程无关。 13. What does “early check-in”mean? ( ) A. Leaving the hotel before the scheduled time B. Arriving at the hotel after standard check-in hours C. Accessing the room before the standard check-in time D. Skipping the registration process 【答案】B 【解析】“Early check-in”指在酒店规定的常规入住时间，比如下午3点之前提前入住，通常需视房态而定。 14. If a guest’s reservation cannot be found, what should the receptionist do first? ( ) A. Ask the guest to leave immediately B. Verify the spelling of the guest’s name and booking details C. Offer a free room upgrade without checking D. Ignore the issue 【答案】B 【解析】若预订信息无法查询，前台应先核对客人姓名拼写、预订日期或确认号，这是标准操作流程（SOP），其他选项均不专业。 15、When a guest arrives at the front desk to check in, what is the FIRST step the receptionist should take? ( ) A. Immediately assign a room without verification. B. Ask for the guest's name and reservation details. C. Offer a complimentary upgrade. D. Hand over the room key without confirmation. 【答案】B 【解析】标准流程：酒店前台在办理入住时，应首先礼貌询问客人姓名，比如说May I have your name, please?，并核对预订信息。包括预订号和日期，以确保登记准确性。A选项直接分配房间，未核实身份和预订，可能导致错误或安全风险；C选项应在确认预订后，视房态和客人需求提供，非第一步；D选项未完成身份验证，违反酒店安全流程。 2、 短语翻译题（本题共11小题，每题2分，共22分） 1、 ID card ( ) 【答案】身份证 2、 reception desk ( ) 【答案】接待处 3、 mobile payment ( ) 【答案】移动支付 4、 护照 ( ) 【答案】passport 5、 面谈 ( ) 【答案】interview 6、 预订 ( ) 【答案】reservation 7、 tour service ( ) 【答案】旅行社 8、 standard room ( ) 【答案】标间 9、 单人间 ( ) 【答案】single room 10、 检查 ( ) 【答案】check 11、 团队预订 ( ) 【答案】group reservation 3、 句子翻译题（本题共7小题，每题4分，共28分） 1、我想要预订团队房。 【答案】I'd like to make a group reservation. 2、请问您打算预订几间房间？ 【答案】How many rooms would you like to book? 3、您要预订哪几天，客人要住多久? 【答案】Which date would you like to book and how long will the guests be staying? 4、没问题,我们能为您预留那些房间。 【答案】That's fine, we can reserve those rooms for you. 5、标间每晚798元，单人间每晚 598元。 【答案】798 Yuan per night for a standard room and 598 Yuan for a single room. 6、请您出示一下护照和签证好吗? 【答案】Would you show me your passport and visa please? 7、请您在入住登记表上签名，好吗? 【答案】Would you sign your name on the registration form please? 4、 情景模拟题（本题共5小题，每题6分，共30分） 1、Try to introduce the different types and styles of room in the hotel to Mr. Bellows who is making a reservation over the phone. 【答案】What kind of room would you like, Mr. Bellows We have single rooms, double rooms, suites and deluxe suites in Japanese, British, Roman, French and presidential styles. 【解析】题目的问题意思是“试着向正在打电话预订房问的B先生介绍酒店不同类型和风格的房间。”，回答的意思是“B先生您想要什么类型的房间，我们有单人间，双人间，套件和豪华套间，风格包括日系、英式的、罗马风格、法式和总统风格的。 2、A guest tells you that he is attending an important conference, and wants to have his suit dry-cleaned as soon as possible. What will you do to help? 【答案】I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours. 【解析】题目的问题意思是“客人告诉你他正在参加一个重要的会议，并且想要忙把西装干洗，你会做些什么来帮助他?”，回答的意思是“我会建议他送去干洗服务，然后加收50%的额外费用，衣服可以在四个小时之后送回来。 3、What' s the information you give when you’re introducing a guestroom to the guest? 【答案】I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room. 【解析】题目的意思是“当你正在向客人介绍客房时，你会提供什么信息?”，回答的意思是“我会介绍设备、提供的服务、特殊的设施以及客人能够从房间看到的风景。 4、When a guest wants to know how long it takes to get to the airport. What should you say? 【答案】Sir, It will take 30 minutes by taxi from hotel to the airport. 【解析】题目的意思是“当客人想要知道需要多长时间去机场时，你应该怎样回答?”，回答的意思是“先生，从酒店坐计程车到机场需要30分钟”。 5、If the guest says he would like to sleep late the next morning, what will you suggest? 【答案】Please press the “Do Not Disturb”(DND) button before your go to bed, and you won't be disturbed the next morning. 【解析】题目的意思是“如果客人说他第二天早上想睡懒觉，你有什么建议?”，回答的意思是“当你去睡觉的时候把请勿打扰的牌子放在门把手上面，第二天早上就不会有人来打扰你了”。 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$原创精品资源学科网独家享有版权，侵权必究！ 《饭店专业英语》高等教育出版社（第二版） 项目二 登记入住章节过关卷 考试时间：90分钟 满分：100分 姓名 班级 学号 1 1、 单项选择题（本题共15小题，每题2分，共30分） 1.“Luggage”意思为( )? A.包裹 B.行李 C.背包 D. 手提袋 2.“Attraction”指( )? A.景点 B.活动 C.美食 D. 表演 3.“Check - in”是( )? A.入住登记 B.退房 C.询问 D. 预订 4.“Destination”中文是( )? A.出发地 B.目的地 C.路线 D. 中转站 5.“Flight”指( )? A.火车 B.航班 C.轮船房 D. 巴士 6、Can I borrow a hairdryer? I'm sorry, all our hairdryers( )at the moment. A. are repairing B. are being repaired C. are repaired D. have repaired 7.The hotel provides( )service for guests who need assistance with their luggage. A. concierge B. housekeeping C. valet D. porter 8.Is the hotel pet-friendly? Yes( ). We allow small pets with an additional fee. A. it is B. they are C. we do D. you can 9.The hotel offers a ( ) of recreational activities, such as tennis and swimming. A. range B. choice C. selection D. variety 10. What does the guest need to provide during check-in? ( ) A. A book recommendation B. A valid ID and payment method C. A restaurant review D. A travel itinerary 11. If a guest asks, "Do you have a room with a sea view?", how should the receptionist respond? ( ) A. I don’t know. B. Yes, we do. Would you like to upgrade for an additional fee? C. All rooms are the same. D. You can check online. 12. Which phrase is commonly used to ask for a guest’s name during check-in? ( ) A. What’s your problem? B. Could I have your name, please? C. Are you hungry? D. Where is your luggage? 13. What does “early check-in”mean? ( ) A. Leaving the hotel before the scheduled time B. Arriving at the hotel after standard check-in hours C. Accessing the room before the standard check-in time D. Skipping the registration process 14. If a guest’s reservation cannot be found, what should the receptionist do first? ( ) A. Ask the guest to leave immediately B. Verify the spelling of the guest’s name and booking details C. Offer a free room upgrade without checking D. Ignore the issue 15、When a guest arrives at the front desk to check in, what is the FIRST step the receptionist should take? ( ) A. Immediately assign a room without verification. B. Ask for the guest's name and reservation details. C. Offer a complimentary upgrade. D. Hand over the room key without confirmation. 2、 短语翻译题（本题共11小题，每题2分，共22分） 1、 ID card ( ) 2、 reception desk ( ) 3、 mobile payment ( ) 4、 护照 ( ) 5、 面谈 ( ) 6、 预订 ( ) 7、 tour service ( ) 8、 standard room ( ) 9、 单人间 ( ) 10、 检查 ( ) 11、 团队预订 ( ) 3、 句子翻译题（本题共7小题，每题4分，共28分） 1、 我想要预订团队房。 2、请问您打算预订几间房间？ 3、您要预订哪几天，客人要住多久? 4、没问题,我们能为您预留那些房间。 5、标间每晚798元，单人间每晚 598元。 6、请您出示一下护照和签证好吗? 7、请您在入住登记表上签名，好吗? 4、 情景模拟题（本题共5小题，每题6分，共30分） 1、Try to introduce the different types and styles of room in the hotel to Mr. Bellows who is making a reservation over the phone. 2、A guest tells you that he is attending an important conference, and wants to have his suit dry-cleaned as soon as possible. What will you do to help? 3、What' s the information you give when you’re introducing a guestroom to the guest? 4、When a guest wants to know how long it takes to get to the airport. What should you say? 5、If the guest says he would like to sleep late the next morning, what will you suggest? 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$