《饭店专业英语》高等教育出版社（第二版） 项目一 迎接游客 章节过关卷（原卷版+解析版）

原创精品资源学科网独家享有版权，侵权必究！ 《饭店专业英语》高等教育出版社（第二版） 项目一 迎接游客章节过关卷 考试时间：90分钟 满分：100分 姓名 班级 学号 1 1、 单项选择题（本题共15小题，每题2分，共30分） 1、 “Hotel”的中文意思是( )? A.餐厅 B.酒店 C.超市 D.厨房 【答案】B 【解析】“Hotel”是酒店行业核心词汇，专指提供住宿服务的场所。 2、“Airport”指的是( )? A.港口 B.机场 C.车站 D.地铁 【答案】B 【解析】“Airport”的意思是机场。 3、“Guide”的意思是( )? A.游客 B.导游 C.司机 D.乘客 【答案】B 【解析】“Guide”指带领游客参观的导游，tour guide 指的是旅游向导。 4、“Reservation”的中文是( )? A.预订 B.取消 C.确认 D.核对 【答案】A 【解析】“Reservation”意思为提前预定服务，使用广泛。 5、“Souvenir”的中文是( )? A.门票 B.纪念品 C.地图 D.图册 【答案】B 【解析】“Souvenir”指旅行时购买的纪念品。 6、When a guest arrives at the hotel, the receptionist should say？( ) A.What's your name? B.Do you have a reservation? C.Good morning/afternoon/evening! Welcome to our Hotel. D.Show me your ID card. 【答案】C 【解析】首先应礼貌问候并欢迎客人，体现专业服务态度。 7、If a guest says, “I booked a room online,”the receptionist should reply( ) A.Pay now. B.Wait over there. C.May I have your name and reservation number, please? D.Breakfast is not included. 【答案】C 【解析】客人在网上预定了房间，到前台询问应该要主动询问预订信息以快速查询订单，体现前台工作效率。 8、When asking for identification, the most polite way is( ) A.Give me your passport. B.Could I please see your ID or passport for check-in? C. ID, now. D. "You need to show your ID." 【答案】B 【解析】Could I please 是礼貌请求句式，符合酒店服务标准，其他三项均不是最礼貌回答。 9、What does “check-in” mean?( ) A. Leaving the hotel B. Cleaning the room C. Registering arrival and receiving room keys D. Ordering food 【答案】C 【解析】Check-in专指入住登记流程，指的是登记客人的到店信息，然后给客人房间钥匙。 10、If a guest asks, “Is breakfast included?” the best reply is( ) A.Maybe. B.I don’t know. C.Yes, our complimentary breakfast is served from 6:30 to 10:00 AM. D.You have to pay extra. 【答案】C 【解析】明确答复并提供详细信息，包括提供早餐的时间。 11、Excuse me, could you please help me with my luggage?( ) A.You're welcome! B. No problem! C. I don't think so. D.You have to pay extra. 【答案】B 【解析】B选项是标准回应，表示乐意提供帮助，符合酒店服务礼仪；A选项用于回应感谢，放在此处不匹配；C/D 消极而且不专业，可能引起客人的不满。 12、The hotel offers( )breakfast every morning for the guests. A. free B.costly C.limited D.expensive 【答案】A 【解析】酒店常用 free breakfast,免费早餐作为服务亮点，B和D选项是昂贵的，C是限量，但在原文未体现。 13、 The receptionist asked the guest( ) A. how long would she stay B. how long she was staying C. how long she will stay D. how long is she staying 【答案】B 【解析】间接引语需用陈述语序，包括主+谓，且时态一致，asked是过去时，was staying是过去进行时，A/C/D错误：A/D是疑问语序，C时态不一致。 14、 Could you recommend a good restaurant nearby? ( )There are many options within walking distance. A.Sorry, I can't. B.Of course, I can. C.No, I can't. D.I'm not sure. 【答案】B 【解析】积极回应客人需求，Of course体现服务意识，并隐含后续会提供建议；A/C/D选项消极，不符合前台主动解决问题的服务标准。 15、The fitness center is located( )the swimming pool on the third floor. A.above B.below C.beside D.behind 【答案】C 【解析】同楼层相邻位置用beside，指的是“在旁边”，A选项是“上方”，B选项是“下方”，D选项是“后面”，不符合空间描述逻辑。 2、 短语翻译题（本题共11小题，每题2分，共22分） 1、 Welcome board ( ) 【答案】接机牌 2、 Look forward to ( ) 【答案】期盼、盼望 3、 Tour guide ( ) 【答案】导游 4、 打扰了，请问 ( ) 【答案】excuse me 5、 散客 ( ) 【答案】individual traveler 6、 行李 ( ) 【答案】Luggage 7、 Welcome to ( ) 【答案】欢迎到 8、 travel ( ) 【答案】旅行 9、 遇见 ( ) 【答案】meet 10、 宾客 ( ) 【答案】guest 11、 旅行团 ( ) 【答案】tour group 3、 句子翻译题（本题共7小题，每题4分，共28分） 1、我盼望尽早见到您。 【答案】I'm looking forward to seeing you as soon as possible. 2、很荣幸能够为远方来的朋友提供服务。 【答案】It’s my pleasure to have friends from afar. 3、我代表我们旅行社和杜先生向各位朋友表示热烈欢迎。 【答案】On behalf of our travel agency and Mr. Du, I'd like to extend a warm welcome to you all. 4、行李由另一辆车负责送到酒店，请大家不要担心。 【答案】Your luggage will be sent to the hotel by another bus,so you don't need to worry about it. 5、我们将尽一切努力使各位的旅程过得愉快。 【答案】We'll do everything possible to make your stay here a pleasant one. 6、接下来请大家核对一下时间，现在是北京时间10月8日下午5点30分。 【答案】Next please check your time. Now it's 5:30 p.m. of Oct. 8th, Beijing time. 7、我们办好入住手续后，晚餐前大家可以在房间稍微休息一下。 【答案】After we get checked in, you could take a break and freshen yourselves up before your dinner. 4、 情景模拟题（本题共5小题，每题6分，共30分） 1、When the guest wants to book a standard room in your hotel, but you don’t know whether you have a room or not, what should you say as a reservation assistant? 【答案】Sir, please wait a minute, I’ll check if we have a room available for you. 【解析】题目的问题意思是“当客人想在你的酒店预订一个标准问，但你不知道无论您是否有房间，作为预订助理，您应该说些什么?”；回答的意思是“先生，请稍等一会，我查看一下是否有房间给到您”。 2、You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say? 【答案】I will say: That’s all right. I will come back later. What time would it be convenient for you, sir 【解析】题目的问题意思是“你来给客人收拾房问，但是他告诉你他想晚一点再收拾，因为他要忙工作，你会说什么?”；回答的意思是“我会说好的，我稍后再来，先生，那你什么时间方便”。 3、What will you do if the guest says that she wants to use her hairdryer, but it’s 110 volts? 【答案】I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for220 volts. 【解析】题目的问题意思是“如果客人说他想要使用她的吹风机，但吹风机是110伏的，你会怎么做?”；回答的意思是“我会告诉客人在中国使用的电压都是110伏的，然后我会拿一个转换器给客人”。 4、What should you say when you give the registration form to the guest as a receptionist? 【答案】Sir, here is your registration form, please check your information, if everything is right, please sign your name here. 【解析】题目的问题意思是“当你作为接待员把登记表给客人时，你会说些什么?”；回答的意思是“先生，这是您的登记表，请仔细核对信息，如果没有问题，请在这里签上您的名字”。 5、If the guest comes to you and says he can’t open the door with the key to his room, what will you do? 【答案】I will go and have a check with him, and help to have his key hanged if necessary. 【解析】题目的问题意思是“如果客人来找你说他用房问钥匙打不开门，你会怎么做?”；回答的意思是“我会和他一起请房间检查，如果有必要的话用钥匙帮他打开房间”。 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$原创精品资源学科网独家享有版权，侵权必究！ 《饭店专业英语》高等教育出版社（第二版） 项目一 迎接游客章节过关卷 考试时间：90分钟 满分：100分 姓名 班级 学号 1 1、 单项选择题（本题共15小题，每题2分，共30分） 1、 “Hotel”的中文意思是( )? A.餐厅 B.酒店 C.超市 D.厨房 2、“Airport”指的是( )? A.港口 B.机场 C.车站 D.地铁 3、“Guide”的意思是( )? A.游客 B.导游 C.司机 D.乘客 4、“Reservation”的中文是( )? A.预订 B.取消 C.确认 D.核对 5、“Souvenir”的中文是( )? A.门票 B.纪念品 C.地图 D.图册 6、When a guest arrives at the hotel, the receptionist should say？( ) A.What's your name? B.Do you have a reservation? C.Good morning/afternoon/evening! Welcome to our Hotel. D.Show me your ID card. 7、If a guest says, “I booked a room online,”the receptionist should reply( ) A.Pay now. B.Wait over there. C.May I have your name and reservation number, please. D.Breakfast is not included. 8、When asking for identification, the most polite way is( ) A.Give me your passport. B.Could I please see your ID or passport for check-in? C. ID, now. D. "You need to show your ID." 9、What does “check-in” mean?( ) A. Leaving the hotel B. Cleaning the room C. Registering arrival and receiving room keys D. Ordering food 10、If a guest asks, “Is breakfast included?” the best reply is( ) A.Maybe. B.I don’t know. C.Yes, our complimentary breakfast is served from 6:30 to 10:00 AM. D.You have to pay extra. 11、Excuse me, could you please help me with my luggage?( ) A.You're welcome! B. No problem! C. I don't think so. D.You have to pay extra. 12、The hotel offers( )breakfast every morning for the guests. A. free B.costly C.limited D.expensive 13、The receptionist asked the guest( ) A. how long would she stay B. how long she was staying C. how long she will stay D. how long is she staying 14、 Could you recommend a good restaurant nearby? ( )There are many options within walking distance. A.Sorry, I can't. B.Of course, I can. C.No, I can't. D.I'm not sure. 15、The fitness center is located( )the swimming pool on the third floor. A.above B.below C.beside D.behind 2、 短语翻译题（本题共6小题，每题2分，共12分） 1、 Welcome board ( ) 2、 Look forward to ( ) 3、 Tour guide ( ) 4、 打扰了，请问 ( ) 5、 散客 ( ) 6、 行李 ( ) 7、 Welcome to ( ) 8、 travel ( ) 9、 遇见 ( ) 10、 宾客 ( ) 11、 旅行团 ( ) 3、 句子翻译题（本题共7小题，每题4分，共28分） 1、我盼望尽早见到您。 2、很荣幸能够为远方来的朋友提供服务。 3、我代表我们旅行社和杜先生向各位朋友表示热烈欢迎。 4、行李由另一辆车负责送到酒店，请大家不要担心。 5、我们将尽一切努力使各位的旅程过得愉快。 6、接下来请大家核对一下时间，现在是北京时间10月8日下午5点30分。 7、我们办好入住手续后，晚餐前大家可以在房间稍微休息一下。 4、 情景模拟题（本题共5小题，每题6分，共30分） 1、 When the guest wants to book a standard room in your hotel, but you don’t know whether you have a room or not, what should you say as a reservation assistant? 2、 You come to make up room for a guest, but he tells you that he prefers it later because he is busy doing some paper work, what will you say? 3、 What will you do if the guest says that she wants to use her hairdryer, but it’s 110 volts? 4、 What should you say when you give the registration form to the guest as a receptionist? 5、If the guest comes to you and says he can’t open the door with the key to his room, what will you do? 学科网（北京）股份有限公司 学科网（北京）股份有限公司 $$