2025届高考英语复习专题 投诉信 课件

投诉信 文体概述 投诉信是人们在生活中对服务、商品、关系等不满时向特定对象写的信件，通常还会要求对方做出相应的补救。投诉信的用词要恰当并且相对正式，语气要坚决。叙述问题时用过去时态，提出建议时用现在时态。投诉信应包括三个方面的内容：1.表明写信目的及投诉的内容；2. 投诉的原因；3. 希望得到的结果。 01 投诉信 02 自我介绍，表明投诉这次服务 03 写明投诉原因，陈述问题，说明影响 阐述要求，并表示自己期望回复 写作结构 短语 complain about put up with/bear declare a refund deal with/solve the problem in a rude matter out of one’s expectation make an apology to bring about inconveniences 投诉，抱怨 忍受 要求退款 解决问题 以一种粗鲁的态度 出乎某人的意料之外 向......道歉 带来不便 短语 express one’s dissatisfaction to make matters worse look into the matter a satisfying solution poor service 表达某人的不满 更糟糕的是 调查问题 一个满意的解决方法 差劲的服务 夺人眼球篇首句 I really hate to complain, but one thing is really disturbing now. 我真的很讨厌抱怨，但现在有一件事情确实令人烦心。 I'd like to express my dissatisfaction with/at your unfriendly attitude to customers. 我想表达我对你们对顾客不友好的态度的不满。 I'm ... , a customer who bought ... from your website several days ago. I am writing to you to complain about … 我是…..., 你们的一位顾客，几天前从你们的网站上购买了……。我写信向你投诉…… 亮点出彩篇中句 One annoying/unsatisfying aspect of your service is your unfriendly attitude to customers. 你们的服务项目中一个令人不满的地方是对待顾客的态度不友好。 To improve the situation, it is advisable for you to take the following measures. 为了改进这种情况，建议你采取以下措施。 I do hope that someone will take effective measures to deal with this matter. 我真的希望有人能采取有效措施解决这个问题。 回味无穷篇尾句 I do hope you will give due attention to the matter. 我希望对此事你能给予足够的重视。 We know that you are not generally careless, but we should like your assurance that this will not happen again. 我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。 I would appreciate it if you could give me a satisfactory reply as soon as possible. 如果你能尽快给我一个满意的答复，我将非常感谢。 假定你是李华，你邻居的女儿每天中午都在家弹钢琴，给你的网课学习和生活带来了很大的困扰。请你给邻居 Mrs.Li 写一封投诉信，内容要点包括: 1.说明困扰你的问题; 2.投诉的原因; 3.解决问题的建议。 注意: 1.词数 80 字左右; 2.可以适当增加细节，以使行文连贯。 Dear Mrs. Li, I'm Li Hua, a neighbor living next to your house. I'm writing to express my dissatisfaction about the noise your daughter has been making recently. The reason for my dissatisfaction is that it is at noon every day that your daughter practices playing the piano, which greatly affects both my life and online study. For one thing, as a high school senior, I'm engaged in making preparations for College Entrance Examination. Therefore, the noise makes it hard forme to concentrate on my study. For another, although occasionally the music your daughter plays sounds wonderful it disturbs me and I find it difficult to get enough sleep. I sincerely hope that your daughter can adjust the time and place of practicing. I would appreciate it if you could solve the problem as soon as possible. Yours faithfully, Li Hua. 词汇积累 affect→influence be engaged in doing sth.→be occupied with concentrate on→focus on diffcult→hard 影响 忙于做某事 集中注意力 困难的 句式拓展 同义句转换 原句: I'm Li Hua, a neighbor living next to your house. 拓展句： I'm Li Hua, a neighbor who lives next to your house. 点睛 [高分句型 1] The reason for my dissatisfaction is that it is at noon every day that your daughter practices playing the piano, which greatly affects both my life and online study. (第一个that 引导表语从句;it is...that...引导强调句;which 引导非限制性定语从句) [高分句型 2] 点睛 For another, although occasionally the music your daughter plays sounds wonderful it disturbs me and find it difficult to get enough sleep. (although 引导让步状语从句) 假如你是李华，在一家商店购得一台劣质电脑，然后与营业员交涉，但营业员态度恶劣，不予受理为此，你向经理写了一封投诉信。内容主要包括: (1)自我介绍; (2)投诉的原因; (3)希望换一台新的电视机，否则全额退款。 注意: 1.词数 80 字左右; 2.可以适当增加细节，以使行文连贯。 Dear manager, I am Tom, one of your customers. I am writing to lodge a complaint about the poor quality of your product. The experience in your shop is a bitter disappointment to me. For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. It is required that I should get a replacement, or I should receive a full refund. Thank you for your attention and I am looking forward to your early reply. Yours, Lihua $$