Unit 3-2 Services at the Hotel（课件）-《旅游情景英语》（第二版）

（第二版） 旅游情景英语 1 Unit 3-2 Services at the Hotel 旅游情景英语 旅游情景英语 Warming Up Language Focus Practice Extending Conclusion Review Homework Unit 3-2 01/ LOREM IPSUM DOLOR Contents Review bathroom, DND, DND sign, turn-down service, attendant, room attendant, trolley, housekeeping, housekeeping department, disturb, make, make up, bit, a bit, tire, convenient Key words and phrases Unit 3-2 旅游情景英语 Review As a room attendant, what should you get ready beforehand when you are going to collect laundry for guests? Unit 3-2 旅游情景英语 Warming Up Display of the Pre-class Work: What should a room attendant do when he or she is collecting laundry for the guest who would like dry-cleaning and ironing? Unit 3-2 旅游情景英语 Warming Up Display of the Pre-class Work: What should a room attendant do when he or she is collecting laundry for the guest who would like to remove the stains on his or her shirt? Unit 3-2 旅游情景英语 Language Focus Words and Phrases Situational Conversations Unit 3-2 旅游情景英语 Words and Expressions laundry /'lɔ:ndrɪ/ n. 洗衣店，洗衣房；洗好的衣服；待洗的衣服 laundry service 洗衣服务 laundry list 洗衣单 laundry bag 洗衣袋 fill /fɪl/ vt.& vi.（使）充满，（使）装满；n. 填满…的量 fill in 填写（表格等） Unit 3-2 旅游情景英语 ready /'redɪ/ adj. 准备好的；vt. 做好……的准备 express /ɪk'spres/ adj. 明确的，迅速的，专门的 express service 快洗服务 charge /tʃɑ:dʒ/ n. 费用 surcharge /'sɜ:tʃɑ:dʒ/ n. 附加费，额外费用 return /rɪ'tɜ:n/ v. 返回，送还 Unit 3-2 旅游情景英语 Situational Conversations Conversation 2 Unit 3-2 旅游情景英语 Scene description A laundryman (A) gets a call from Mr. White (B) in room 8016. Now the laundryman is collecting laundry at the guest’s room. Unit 3-2 Conversation 2 Laundry Service 旅游情景英语 A: Laundry service. May I come in? B: Yes, please. A: Thank you, sir. Do you have any laundry? B: Yes. A: Please fill in the laundry list. Here you are. B: OK. When will it be ready? Unit 3-2 旅游情景英语 A: I will get it back tomorrow afternoon. Would you like an express service? B: What do you charge for the express? A: 50% surcharge. B: When can it be returned? A: In four hours. B: OK, I’ll have to take it! Thank you. Unit 3-2 旅游情景英语 1. Laundry service. May I come in? Mr. White. 洗衣服务。我可以进来吗？怀特先生。 注：房务中心接到客人需要洗衣服务的电话之后，在得知房号和客人 姓名之后，由楼层服务员到客人房间收集需洗衣物。 2. Do you have any laundry? 请问您有洗衣需要吗？ 注：询问是否需要洗衣服务还有另外两种表达法：Is this for washing? Have you any laundry? Unit 3-2 Notes: 旅游情景英语 3. Please fill in the laundry list. 请您填写洗衣单。 注：洗衣单通常放在壁橱内或者写字台抽屉内，洗衣单的填写非常重 要，收洗衣的服务员务必要仔细清点件数并核对客人对于各类衣物洗 涤方法的要求。 4. Would you like an express service? 您需要快洗服务吗？ 注：快洗一般会加收50%的费用，应明确告知客人。 Unit 3-2 Notes: 旅游情景英语 Useful Expressions: 1. Laundry service. May I come in? 洗衣服务。可以进来吗？ 2. Do you have any laundry? 请问您有洗衣吗？ 3. Please fill in the laundry list. 请您填写洗衣单。 4. I will get it back tomorrow morning. 我将会在明天早上送回您的洗衣。 5. Would you like an express service? 您需要快洗服务吗？ Unit 3-2 旅游情景英语 Role-play Act out the play with your partner according to the following scenes with the given sentence patterns. Practice Task One: Unit 3-2 旅游情景英语 You are a laundryman. You help the guest to fill in the laundry list and tell the guest that you can deliver her laundry within 4 hours with an extra charge of 50% if it is urgent. Scene description Unit 3-2 旅游情景英语 Complete the following dialogues in English. Task Two： Ⅰ. A: the room attendant B: Mr. Green A: _____________（客房服务）. May I come in? B: Yes, come in. A: Excuse me. ____________________________________________ （非常抱歉打扰您。我现在可以打扫您的房间吗）？ Unit 3-2 Housekeeping I’m sorry to disturb you. May I clean your room now 旅游情景英语 Unit 3-2 B: Of course. By the way. ____________________________________________（你能 每天晚点打扫我的房间吗）？ I’d like to wake up later. A: No problem. _____________________________ （您每天什么时间方便呢？）. B: Around 12:30 a.m. A: It’s all right. _________________________ （我每天12：30 来打扫您的房间）。 Would you please make up my room later every day When will it be convenient for you I’ll come at 12: 30 every day 旅游情景英语 Unit 3-2 Ⅱ. A: the laundryman B: Mrs. Brown B: Now I have some laundry that need washing. So, what shall I do? A: OK! Let me help you. ______________________________ （您需要先填写一份洗衣单）. B: Where is it? A: It is here. ___________________________________ （在写 字台的第一个抽屉里）. B：Here you are! You need to fill in the laundry form It is in the first drawer of the writing desk 旅游情景英语 Unit 3-2 A: Let me check it! It is right._______________________（我们 提供快洗服务）if you are urgent. B: What charge for? A: ______________（我们加收50%的费用）. B: It’s great. When can it be returned? A: ____________________________ （我们会在四小时之内送 回您的洗衣）. B: Thank you very much. A: _______________（您太客气）. We have an express service 50% surcharge We will take it back in four hours You are welcome 旅游情景英语 Discussion: Discuss the following questions and write your answers. Extending 1. When you want to go into a guest room, what would you do first? And what would you say? 2. If the guest puts out a “Do Not Disturb” sign, do you knock at the door? Why? Unit 3-2 旅游情景英语 3. If the guest asks you to come back some other time, what would you say? 4. When a guest wants to have some laundry done, what would you ask the guest to do first? 5. Why do we charge extra for an express service? Unit 3-2 旅游情景英语 Conclusion words Useful Expressions for collecting laundry in the housekeeping Department Language points in Tasks How to offer turn-down service for guests Services at the Hotel 3-2 Unit 3-2 旅游情景英语 Ⅲ. Translation. 1.Translate the following terms into Chinese. (1) DND sign (2) express service (3) trolley (4) laundry service (5) housekeeper\ room attendant Homework Unit 3-2 请勿打扰牌 快洗服务 客房清洁车 洗衣服务 客房服务员 旅游情景英语 2.Translate the following terms into English. (1) 洗衣单 (2) 填写 (3) 送回 (4) 清洁、整理 (5) 开夜床 Homework laundry list fill in get back make up turn-down service Unit 3-2 旅游情景英语 3.Translate the following terms into English. (1) 客房服务。我可以进来吗？ (2) 非常抱歉打扰您。 (3) 请问您什么时间方便？ (4) 您有衣服需要清洗吗？ (5) 您需要快洗服务吗？ Homework Unit 3-2 旅游情景英语 Unit 3-2 Thank You! 旅游情景英语 $$