Unit 2-2 Checking in at the Hotel（课件）-《旅游情境英语》（高教版·第二版）

（第二版） “十二五”职业教育国家规划教材 旅游情景英语 1 Unit 2-2 Checking in at the Hotel 旅游情景英语 旅游情景英语 Warming Up Language Focus Practice Extending Conclusion Review Homework Unit 2-2 Contents 项目简介 投资亮点 可行性介绍 需求分析 解决的问题 Review hotel, mobile payment, self-service kiosk, passport, concierge, receptionist, tariff, room tariff, local guide, cashier, accommodate, standard, standard room, confirm Key words and phrases Unit 2-2 旅游情景英语 Review As a front office staff, what should you get ready beforehand when you are going to receive a tour group? Unit 2-2 旅游情景英语 Warming Up Display of the Pre-class Work: What should a receptionist do when he or she is receiving an individual guest who would like to check in? Unit 2-2 旅游情景英语 Warming Up Display of the Pre-class Work: What should a receptionist do when he or she is receiving a tour group who would like to check in? Unit 2-2 旅游情景英语 Main points: 1. Confirming if the guest has a reservation 2. Or checking the arrival list and rooming list 3. Mastering the room availability 4. Knowing the number of guests 5. Arranging room and registering 6. Signing the bill, deposit 7. Room key and room card 8. Showing the guests up to the room Unit 2-2 旅游情景英语 Language Focus Words and Phrases Situational Conversation Unit 2-2 旅游情景英语 Words and Expressions departure /dɪ'pɑːtʃə/ n. 离开；出发 departure date 离店日期 bellman /'belmən/ n. 行李生 according to 根据…… exchange /ɪks'tʃeɪndʒ/ v. & n. 兑换；交换 foreign exchange counter 外币兑换处 exchange rate 汇率 Unit 2-2 旅游情景英语 exchange memo 外币兑换水单 cash /kæʃ/ n.& vt. 钱，现款；兑现 fill /fil/ vt.& vi.（使）充满，（使）装满; n.填满……的量 fill out 填写（表格等） calculate /'kælkjʊleɪt/ v. 计算 total /'təʊt(ə)l/ v. adj. & n. 总计；总数 Unit 2-2 旅游情景英语 Situational Conversation Conversation 2 Unit 2-2 旅游情景英语 Scene description A foreign guest (B) is asking the cashier (A) to exchange money for her at the foreign exchange counter. Unit 2-2 Conversation 2 Foreign exchange service 旅游情景英语 A: Good morning, madam. What can I do for you? B: Yes. I’d like to change 300 EUR into RMB. A: Certainly, madam. According to today’s exchange rate, 100 EUR in cash comes to 783.59 Yuan RMB. Could you fill out this exchange memo and show me your passport, please? B: I see. …Here you are. A: Thank you, Mrs. Green. You would like to change 300 EUR into RMB. Is that right? Unit 2-2 旅游情景英语 B: Yes, that’s right. A: Wait a moment, please. I’ll calculate that for you. (A moment later) A: Thank you for waiting, madam. It totals 2350.77 Yuan RMB at today’s rate. And here is your passport. Please check it. B: Thank you. A: My pleasure. Have a good day, madam. Unit 2-2 旅游情景英语 1. EUR 欧元的国际货币代码，全称为euro；RMB人民币的 国际货币代码，全称为Renminbi。 注：根据欧盟的规定，欧元于2002年1月1日起正式流通。 2. today’s exchange rate 今天的汇率（外汇牌价）。 注：这里的汇率指的是外汇买入价，汇率每天都随着外汇市场交易行 情而波动，我国人民币采取的是间接汇率。 Notes: Unit 2-2 旅游情景英语 3. exchange memo 外汇兑换水单 注：根据国家外汇管理有关规定，兑换外汇必须到中国银行或指定的 代办点，须填写水单，并出示有效证件。 Notes: Unit 2-2 旅游情景英语 Useful Expressions: 1. Our bellman will show you to your rooms. 行李生将会带你们到房间。 2. I’d like to change 300 EUR into RMB. 我想把300欧元兑换成人民币。 3. According to today’s exchange rate, 100 EUR in cash comes to 783.59 Yuan RMB. 根据今天的外汇牌价，100欧元可以兑换 783.59元人民币。 4. It totals 2350.77 Yuan RMB at today’s rate. 根据今天的汇率， 兑换人民币共计2350.77元。 5. Please check it. 请核对一下。 Unit 2-2 旅游情景英语 Role-play Act out the play with your partner according to the following scenes with the given sentence patterns. Practice Task One: Unit 2-2 旅游情景英语 You’re an Germany tourist and approaching the foreign exchange counter to change 400 US dollars into RMB. Scene description Unit 2-2 旅游情景英语 Complete the following dialogues in English. Task Two： Ⅰ. A: the Local Guide, Wang Yan B: the receptionist A:______________（晚上好）！ Welcome to Jianguo Hotel. Can I help you? B: Good evening. My name is Wang Yan. I’m the local guide from China International Tour Service (CITS), Beijing Branch. _________________________________________ （我们预 订了十间标准房）. A: Please wait a moment. I’ll check. (A moment later) Unit 2-2 Good evening We have booked ten standard rooms in your hotel 旅游情景英语 Unit 2-2 A: Yes. Your travel agency has booked nine standard rooms for a group of 20. This group will stay for three nights. Everything is OK. __________________（对吗，女士）？ B: Correct. A: Good. ___________________________________（请你们出 示一下护照好吗）？ B: All right. (Wang Yan collects the passports of the tourists and gives them to the receptions. ) Is that right, madam Could you show me your passport please 旅游情景英语 Unit 2-2 B: Here you are. A: _________________________________（我想和您确认一 下团队的离店日期）. Your group will leave on October 5th , right? B: Yes. A: Thank you. And here are the room keys and cards. ___________________________________（行李生将会带 你们到房间）. We hope you have a good stay in our hotel. B: Thanks. I’d like to confirm your departure date Our bellman will show you to your rooms 旅游情景英语 Unit 2-2 Ⅱ. A: the cashier B: Miss Smith A: Good morning, madam. What can I do for you? B: Yes. _________________________________（我想把200欧 元兑换成人民币）. A: Certainly, madam. __________________________________________________ ___________________（根据今天的外汇牌价，100欧元可 以兑换783.59元人民币）. Could you fill out this exchange memo and show me your passport, please? I’d like to change 200 EUR into RMB According to today’s exchange rate, 100 EUR in cash comes to 783.59 Yuan RMB 旅游情景英语 Unit 2-2 B: I see. …Here you are. A: Thank you, Miss Smith. You would like to change 200 EUR into RMB. Is that right? B: Yes, that’s right. A: Wait a moment, please. I’ll calculate that for you. (A moment later) A: Thank you for waiting, madam. ____________________________________（根据今天的 汇率，兑换人民币共计1567.18元）. It totals 1567.18 Yuan RMB at today’s rate 旅游情景英语 Unit 2-2 A: And here is your passport______________（请核对一下）. B: Thank you. A: My pleasure. Have a good day, madam. Please check it 旅游情景英语 Discussion: Discuss the following questions and write your answers. Extending 1. Where does a guest get his first impression of a hotel on his first arrival? 2. How do the guests make room reservations?   Unit 2-2 旅游情景英语    3. How does a guest have his room reservation guaranteed?   4. What is a walk-in guest? 5.How does a guest make an IDD call in the guestroom? Unit 2-2 旅游情景英语 Conclusion words Useful Expressions for checking in at the hotel Language points in Tasks How to offer check-in service for guests Checking in at the Hotel 2-2 Unit 2-2 旅游情景英语 Translate the following terms into Chinese. 1. e-mail 2. standard room 3. bellboy 4. group reservation 5. registration form Homework 电子邮件 标准间 行李生 团队预订 入住登记表 Unit 2-2 旅游情景英语 Ⅲ. Translation. 1.Translate the following terms into Chinese. (1) bellboy (2) cashier (3) local guide (4) exchange rate (5) registration form Homework 行李生 收银员 地陪导游 汇率 入住登记表 Unit 2-2 旅游情景英语 2.Translate the following terms into English. (1) 护照 (2) 客房预订 (3) 接待员 (4) 离店日期 (5) 外币兑换处 Homework passport room reservation receptionist departure date foreign exchange counter Unit 2-2 旅游情景英语 3.Translate the following terms into English. (1) 请核对一下。 (2) 我想订三间标准间和一间单人间。 (3) 请您在这里签名好吗？ (4) 根据今天的汇率，兑换人民币共计2424.68元。 (5) 行李生将会带您到房间。 Homework Unit 2-2 旅游情景英语 Unit 2-2 Thank You! 旅游情景英语 $$