Unit 2-1 Checking in at the Hotel（课件）-《旅游情境英语》（高教版·第二版）

（第二版） “十二五”职业教育国家规划教材 旅游情景英语 1 Unit 2-1 Checking in at the Hotel 旅游情景英语 旅游情景英语 Warming Up Language Focus Practice Extending Conclusion Pre-class Work Homework Unit 2-1 Contents 项目简介 投资亮点 可行性介绍 需求分析 解决的问题 Pre-class work How does a travel agency make a room reservation? How does a receptionist receive a foreign guest who would like to check in? Unit 2-1 旅游情景英语 Useful Expressions when you receive a check-in guest Understang the demand of customers: 1.How many rooms would you like to book? 2.Which date would you like to book and how long will the guests be staying? 3.You reserved a suite by “Ctrip” for one night. Will that be all right? 4.Would you show me your passport and visa please? 5.How would you like to pay? Unit 2-1 旅游情景英语 Useful Expressions when you receive a checking-in guest About bargaining: 1.What’s the rate for them? 2. 788 RMB per night for a standard room and 688 RMB for a single room. 3.Yes, we can offer you a 25 % discount. Unit 2-1 旅游情景英语 Do you know how the guests make room reservations? by telephone by the internet by sending fax by sending letter or e-mail by the interview Unit 2-1 旅游情景英语 About the ways of offering check-in service： At the reception desk At the self-service kiosk Unit 2-1 旅游情景英语 Warming Up Talk about the following pictures. The words and phrases below may help you. concierge mobile payment Unit 2-1 旅游情景英语 room card passport self-service kiosk receptionist Unit 2-1 旅游情景英语 Language Focus Words and Phrases Situational Conversations Unit 2-1 旅游情景英语 Words and Expressions hotel /həʊˈtel/ n. 宾馆，酒店 mobile payment 移动支付 self-service kiosk 自助服务台/亭 passport /ˈpɑːspɔːt/ n. 护照 concierge /ˈkɒnsieəʒ/ n. 首席礼宾司；星级酒店金钥匙 receptionist /rɪ'sepʃənɪst/ n. （前台）接待员 tariff /ˈtærɪf/ n. 价格表，关税 Unit 2-1 旅游情景英语 room tariff 房价表 local guide 地陪 cashier /kæ'ʃɪə/ n. 出纳员；收银员 accommodate /ə'kɒmədeɪt/ vt. 容纳；提供住宿（或膳宿、座位等） standard /ˈstændəd/ adj. 标准的；n. 标准 standard room 标间，标准房 confirm /kənˈfəːm/ vt. 确认；证实 Unit 2-1 旅游情景英语 Situational Conversation Conversation 1 Unit 2-1 旅游情景英语 Scene description At the reception desk of LEE ROYAL HOTEL MUDU, a local guide (B) is talking with the receptionist (A) to make sure that all her guests are well accommodated. Conversation 1 Check-in service for a tour group Unit 2-1 旅游情景英语 A: Good evening. Welcome to LEE ROYAL HOTEL MUDU. Can I help you? B: Good evening. My name is Chen Meng. I’m the local guide from China International Tour Service (CITS), Luoyang Branch. We have booked seven standard rooms in your hotel. A: Please wait a moment. I’ll check. (A moment later) Unit 2-1 旅游情景英语 A: Yes. Your travel agency has booked seven standard rooms for a group of 14. This group will stay for two nights. Everything is OK. Is that right, madam? B: Correct. A: Good. Could you show me your passport please? B: All right. (Chen Meng collects the passports of the tourists and gives them to the receptionist. ) Unit 2-1 旅游情景英语 B: Here you are. A: I’d like to confirm your departure date. Your group will leave on May 3rd , right? B: Yes. A: Thank you. And here are the room keys and cards. Our bellman will show you to your rooms. We hope you have a good stay in our hotel. B: Thanks. Unit 2-1 旅游情景英语 1. local guide 地陪导游 注：在旅游过程中，一般由地接社派出的地陪负责安排住宿。地陪带团在饭店前台取房时需自报家门，并出示导游证、预订确认件和带团计划书。 Notes: Unit 2-1 旅游情景英语 2. Your travel agency has booked seven standard rooms for a group of 14. This group will stay for two nights. 你们旅行社预订了7间团队房，一行共14人，住两晚。 注：前台接待员在团队入住登记前应与导游认真核对团队人数、用房数量、类型和时间，尽量满足客人需求。 Notes: Unit 2-1 旅游情景英语 3. I’d like to confirm your departure date. Your group will leave on May 3rd, right? 我想和您确认一下团队的离店日期。贵社的团队将于5月3日退房，请问正确吗？ 注：在旺季，饭店为避免出现用房纠纷，需在团队入住登记时向导游再次确认退房日期。 Notes: Unit 2-1 旅游情景英语 4. After you hand out the room keys and cards, our bellman will show you to your rooms. 分发完房卡和钥匙后，行李生会带你们到房间。 Notes: Unit 2-1 旅游情景英语 Useful Expressions: 1. Good evening. 晚上好！ 2. We have booked seven standard rooms in your hotel. 我们预订了七间标准房。 3. Would you sign your name on the registration form? 请您在入住登记表上签名好吗？ 4. Could you show me your passport please? 请你们出示一下护照好吗？ 5. I’d like to confirm your departure date. 我想和您确认一下团队的离店日期。 Unit 2-1 旅游情景英语 Role-play Act out the play with your partner according to the following scenes with the given sentence patterns. Practice Task One: Unit 2-1 旅游情景英语 You’re a local guide and leading a tour group of 24 persons to check in at the reception desk of Jinling Hotel. Scene description Unit 2-1 旅游情景英语 Complete the following dialogues in English. Task Two： Ⅰ. A: the Local Guide, Wang Yan B: the receptionist A:_________1_________（晚上好）！ Welcome to Jianguo Hotel. Can I help you? B: Good evening. My name is Wang Yan. I’m the local guide from China International Tour Service (CITS), Beijing Branch. ____________2____________（我们预订了十间标准房）. A: Please wait a moment. I’ll check. (A moment later) Unit 2-1 旅游情景英语 Unit 2-1 A: Yes. Your travel agency has booked nine standard rooms for a group of 20. This group will stay for three nights. Everything is OK. __________3__________（对吗，女士）？ B: Correct. A: Good. ____________4______________（请你们出示一下护 照好吗）？ B: All right. (Wang Yan collects the passports of the tourists and gives them to the receptions. ) 旅游情景英语 Unit 2-1 B: Here you are. A: ____________5____________（我想和您确认一下团队的离 店日期）. Your group will leave on October 5th , right? B: Yes. A: Thank you. And here are the room keys and cards. ___________6_________（行李生将会带你们到房间）. We hope you have a good stay in our hotel. B: Thanks. 旅游情景英语 Unit 2-1 Ⅱ. A: the cashier B: Miss Smith A: Good morning, madam. What can I do for you? B: Yes. _____________1_________________（我想把200欧元 兑换成人民币）. A: Certainly, madam. __________2___________（根据今天的外汇牌价，100欧元 可以兑换783.59元人民币）. Could you fill out this exchange memo and show me your passport, please? B: I see. …Here you are. 旅游情景英语 Unit 2-1 A: Thank you, Miss Smith. You would like to change 200 EUR into RMB. Is that right? B: Yes, that’s right. A: Wait a moment, please. I’ll calculate that for you. (A moment later) A: Thank you for waiting, madam. ___________3____________ （根据今天的汇率，兑换人民币共计1567.18元）. And here is your passport________________（请核对一下）. B: Thank you. A: My pleasure. Have a good day, madam. 旅游情景英语 Discussion: Discuss the following questions and write your answers. Extending 1. What should a receptionist do when he or she is receiving an individual guest who would like to check in?   Unit 2-1 旅游情景英语 Extending 2. What should a receptionist do when he or she is receiving a tour group who would like to check in?   Unit 2-1 旅游情景英语 Conclusion words Useful Expressions for checking in at the hotel Language points in Tasks How to make a group reservation Checking in at the Hotel 2-1 Unit 2-1 旅游情景英语 Homework Exercises Ⅰ. True (T) or False (F) ( ) 1. A walk-in guest is a customer who comes without room booking. ( ) 2. It is usually more expensive for a group to check in at the hotel than that of an individual. ( ) 3. We always say service first and profit foremost in hotel industry. T F F Unit 2-1 旅游情景英语 ( ) 4. In a sense, the Front Office is a home from home for all the guests. ( ) 5. The foreign exchange rate fluctuates every year. T T Unit 2-1 旅游情景英语 Ⅱ. Fill in the blanks with the words or phrases given. 1. I’d like to make a group __________. 2. This group will _____ for one night. 3. Please ______ the registration forms. 4. Would you _____ the line, please? 5. We hope you’ll ______ your stay in our hotel. Unit 2-1 enjoy hold reservation stay fill in reservation stay fill in hold enjoy 旅游情景英语 Unit 2-1 Thank You! 旅游情景英语 $$