考点3 感谢与道歉（Expressing thanks and making apologies）湖北省旅游类技能高考《旅游英语》专业课45分钟专题训练卷 第3卷（原卷版+解析版）

编写说明：湖北省旅游类技能高考《旅游英语》专业课45分钟专题训练卷，依据湖北省旅游类技能考试大纲编写。依据考纲的导游服务专业知识（应知）考试内容要求编写了导游服务专业旅游英语专业课45分钟专题训练卷16套，供专业类师生按需要选择使用。试卷命题紧扣湖北省旅游类考纲要求，精选具有代表性和典型性的机考试题。旨在帮助学生系统地复习和巩固专业理论知识，为高考取得优异成绩打下坚实的基础。 本试卷是旅游英语专业课45分钟专题训练卷第3卷，是导游服务专业知识点训练卷，依据考纲旅游英语中的考点编写，考点3:感谢与道歉（Expressing thanks and making apologies） 湖北省旅游类技能高考《旅游英语》45分钟专题训练卷 第3卷 考点3: 感谢与道歉（Expressing thanks and making apologies） 考试时间：45分钟 满分100分 班级________ 姓名________ 学号________ 成绩________ 1、 情节对话选择题（本大题共30小题，每小题2分，共60分）下列每小题给出的四个备选项中有一个最符合题目要求，请将其选出，未选、错选、多选均不得分。 1.A: Thank you for waiting patiently. The bus will arrive shortly. B: ______ A. You’re welcome. B. That’s okay. I understand. C. I don’t agree. D. I’m not sure. 2.A: Excuse me for the delay. The restaurant is a bit crowded today. B: ______ A. No problem. Take your time. B. Why are we late? C. That’s unacceptable. D. It’s not important. 3.A: Thank you so much for your help with my luggage. B: ______ A. That’s unnecessary. B. I didn’t help you. C. No worries. It’s my pleasure. D. Please don’t thank me. 4.A: I’m sorry for forgetting to inform you about the schedule change. B: ______ A. That’s all right. I’ll adjust accordingly. B. You should have told me. C. This is your fault. D. I can’t accept this. 5.A: Thank you for joining our tour today. B: ______ A. Thank you for organizing it. B. I don’t like it. C. It’s not my choice. D. Why are you thanking me? 6.A: Sorry for the inconvenience caused by the traffic jam. B: ______ A. I don’t accept it. B. You’re wrong. C. That’s okay. It’s beyond your control. D. Why didn’t you plan better? 7.A: I really appreciate your help in arranging this trip. B: ______ A. Why are you thanking me? B. I didn’t want to. C. That’s unnecessary. D. You’re welcome. It’s my job. 8.A: Sorry for the mix-up in your room reservation. B: ______ A. Don’t worry. Mistakes happen. B. Why didn’t you check? C. This is unacceptable. D. I’ll never come back. 9.A: Thank you for letting me know about the lost item. B: ______ A. I don’t want to help. B. Why are you thanking me? C. I hope it’s helpful. D. That’s not important. 10.A: I’m sorry for the misunderstanding earlier. B: ______ A. That’s your problem. B. It’s all right. Let’s move on. C. I can’t forgive you. D. Why did you make a mistake? 11.A: Thank you for sharing your experiences with us. B: ______ A. I’m glad you found them interesting. B. I didn’t want to. C. That’s unnecessary. D. Why are you saying this? 12.A: Sorry to interrupt your conversation earlier. B: ______ A. It’s okay. What do you need? B. Why did you interrupt? C. I don’t accept your apology. D. That was rude of you. 13.A: Thank you for your patience while we fixed the issue. B: ______ A. I don’t care. B. You’re welcome. Glad it’s resolved. C. That’s not important. D. Why are you thanking me? 14.A: Sorry for the mistake in the tour itinerary. B: ______ A. That’s fine. Please correct it. B. Why didn’t you plan better? C. This is unacceptable. D. I can’t believe it. 15.A: Thank you for your understanding about the delay. B: ______ A. I can’t understand. B. It’s all your fault. C. Why are we waiting? D. No problem. I understand. 16.A: I really appreciate your flexibility in adjusting the plan. B: ______ A. No worries. I’m happy to help. B. I don’t care. C. That’s your responsibility. D. Why are you saying this? 17.A: Sorry, but I accidentally took the wrong ticket. B: ______ A. Why didn’t you check? B. That’s all right. Please return it. C. I can’t believe you did this. D. That’s not okay. 18.A: Thank you for guiding us so well today. B: ______ A. You’re welcome. I enjoyed it. B. It’s not my job. C. I don’t want to. D. That’s unnecessary. 19.A: Sorry for forgetting your name earlier. B: ______ A. That’s your fault. B. Why didn’t you remember? C. I’m upset about this. D. That’s fine. It happens. 20.A: Thank you for pointing out the mistake in the map. B: ______ A. My pleasure. I’m glad to help. B. Why are you thanking me? C. It’s not a mistake. D. I don’t understand. 21.A: I apologize for the inconvenience caused by the rescheduling. B: ______ A. That’s fine. I understand. B. It’s your fault. C. Why are you telling me this? D. I can’t accept this. 22.A: Thank you for being so cooperative during the tour. B: ______ A. I didn’t cooperate. B. Why are you thanking me? C. No worries. I enjoyed it. D. I didn’t like it. 23.A: I’m sorry for the mix-up at the ticket counter. B: ______ A. No problem. It was resolved quickly. B. That’s not okay. C. I can’t believe this happened. D. Why didn’t you check? 24.A: Thanks for waiting while I double-check your reservation. B: ______ A. Why are you checking now? B. Sure, take your time. C. This is your mistake. D. That’s unnecessary. 25.A: I really appreciate your feedback about the service. B: ______ A. I’m happy to help improve. B. I don’t want to help. C. It’s not my responsibility. D. I didn’t provide feedback. 26.A: Sorry, I accidentally gave you the wrong information earlier. B: ______ A. That’s unacceptable. B. That’s fine. I’ll update it. C. Why didn’t you double-check? D. I don’t trust you anymore. 27.A: Thank you for choosing our tour service. B: ______ A. It was a great experience. Thank you! B. I don’t like it. C. That’s unnecessary. D. Why are you saying this? 28.A: I’m sorry for not introducing myself earlier. B: ______ A. That’s your fault. B. Why didn’t you? C. No worries. Let’s get to know each other now. D. I don’t care about your name. 29.A: Thank you for reminding me about the safety instructions. B: ______ A. It’s my duty to ensure safety. B. I didn’t remind you. C. That’s not important. D. I don’t care about safety. 30.A: Sorry for taking up so much of your time. B: ______ A. That’s unacceptable. B. It’s fine. I enjoyed the conversation. C. Why did you waste my time? D. I can’t forgive this. 2、 情景填空题（本大题共20小题，每小题2分，共40分）下列每小题给出的四个备选项中有一个最符合题目要求，请将其选出，未选、错选、多选均不得分。 1.A: I’m terribly sorry for ______ your booking information. B: That’s fine. Mistakes happen. A. forgetting B. losing C. delaying D. misplacing 2.A: Thank you for ______ me of the meeting time. B: You’re welcome. I’m glad to help. A. reminding B. telling C. asking D. informing 3.A: I sincerely apologize for ______ late to the tour. B: No problem. We just started. A. arriving B. being C. coming D. staying 4.A: Thank you for ______ me where to find the museum. B: It’s my pleasure. A. directing B. guiding C. showing D. pointing out 5.A: I apologize for ______ to bring your guidebook. B: That’s all right. I don’t need it now. A. forgetting B. missing C. failing D. neglecting 6.A: Thank you for ______ my lost phone. B: No problem. I’m glad you found it. A. searching B. finding C. locating D. discovering 7.A: Sorry for ______ your time with these details. B: That’s okay. It’s important to know. A. taking B. spending C. wasting D. using 8.A: I truly appreciate you ______ me with the directions. B: Don’t mention it. I’m happy to help. A. providing B. assisting C. helping D. offering 9.A: My apologies for ______ the wrong information earlier. B: That’s fine. I understand. A. giving B. providing C. offering D. delivering 10.A: Thank you for ______ the situation so calmly. B: You’re welcome. It was necessary. A. handling B. managing C. controlling D. organizing 11.A: I’m sorry for ______ such a mistake. B: Don’t worry. Everyone makes mistakes. A. committing B. causing C. doing D. making 12.A: Thank you for ______ me at the hotel on time. B: No problem. It’s part of the service. A. picking up B. meeting C. collecting D. greeting 13.A: I apologize for not ______ you earlier about the change. B: That’s okay. I understand. A. telling B. informing C. notifying D. reminding 14.A: Thank you for ______ my complaint so seriously. B: It’s our responsibility. A. treating B. handling C. considering D. addressing 15.A: I’m sorry for ______ the wrong price on the ticket. B: It’s all right. Please correct it. A. writing B. entering C. listing D. marking 16.A: Thank you for ______ the issue to my attention. B: You’re welcome. It needed to be addressed. A. bringing B. pointing C. mentioning D. raising 17.A: Sorry for ______ to update you about the itinerary. B: No problem. I was waiting for your message. A. neglecting B. forgetting C. failing D. missing 18.A: Thank you for ______ the lost items to our office. B: No worries. I’m glad to help. A. returning B. bringing C. delivering D. carrying 19.A: I apologize for ______ to book the tickets in advance. B: It’s fine. We can book them now. A. forgetting B. missing C. neglecting D. failing 20.A: Thank you for ______ the misunderstanding with the manager. B: You’re welcome. I’m glad it’s resolved. A. clearing B. resolving C. addressing D. fixing 学科网（北京）股份有限公司 $$ 编写说明：湖北省旅游类技能高考《旅游英语》专业课45分钟专题训练卷，依据湖北省旅游类技能考试大纲编写。依据考纲的导游服务专业知识（应知）考试内容要求编写了导游服务专业旅游英语专业课45分钟专题训练卷16套，供专业类师生按需要选择使用。试卷命题紧扣湖北省旅游类考纲要求，精选具有代表性和典型性的机考试题。旨在帮助学生系统地复习和巩固专业理论知识，为高考取得优异成绩打下坚实的基础。 本试卷是旅游英语专业课45分钟专题训练卷第3卷，是导游服务专业知识点训练卷，依据考纲旅游英语中的考点编写，考点3:感谢与道歉（Expressing thanks and making apologies） 湖北省旅游类技能高考《旅游英语》45分钟专题训练卷 第3卷 考点3: 感谢与道歉（Expressing thanks and making apologies） 考试时间：45分钟 满分100分 班级________ 姓名________ 学号________ 成绩________ 1、 情节对话选择题（本大题共30小题，每小题2分，共60分）下列每小题给出的四个备选项中有一个最符合题目要求，请将其选出，未选、错选、多选均不得分。 1.A: Thank you for waiting patiently. The bus will arrive shortly. B: ______ A. You’re welcome. B. That’s okay. I understand. C. I don’t agree. D. I’m not sure. 答案：B 解析： 对道歉或感谢的回应，“That’s okay. I understand.” 表示理解和接受，符合语境。 2.A: Excuse me for the delay. The restaurant is a bit crowded today. B: ______ A. No problem. Take your time. B. Why are we late? C. That’s unacceptable. D. It’s not important. 答案：A 解析： 对于道歉，应以礼貌方式回应，“No problem. Take your time.” 是合适的表达。 3.A: Thank you so much for your help with my luggage. B: ______ A. That’s unnecessary. B. I didn’t help you. C. No worries. It’s my pleasure. D. Please don’t thank me. 答案：C 解析： 对感谢的回应中，“It’s my pleasure” 表示乐意帮助，是最佳选择。 4.A: I’m sorry for forgetting to inform you about the schedule change. B: ______ A. That’s all right. I’ll adjust accordingly. B. You should have told me. C. This is your fault. D. I can’t accept this. 答案：A 解析： 对道歉表示接受和理解，“That’s all right. I’ll adjust accordingly.” 是礼貌的回应。 5.A: Thank you for joining our tour today. B: ______ A. Thank you for organizing it. B. I don’t like it. C. It’s not my choice. D. Why are you thanking me? 答案：A 解析： 对感谢表示回应时，“Thank you for organizing it.” 是合适的表达，显示出感激之情。 6.A: Sorry for the inconvenience caused by the traffic jam. B: ______ A. I don’t accept it. B. You’re wrong. C. That’s okay. It’s beyond your control. D. Why didn’t you plan better? 答案：C 解析： 对因不可抗力因素造成的道歉，理解性的回应最合适。 7.A: I really appreciate your help in arranging this trip. B: ______ A. Why are you thanking me? B. I didn’t want to. C. That’s unnecessary. D. You’re welcome. It’s my job. 答案：D 解析： 对感谢回应中，“You’re welcome. It’s my job.” 是礼貌且符合情景的回答。 8.A: Sorry for the mix-up in your room reservation. B: ______ A. Don’t worry. Mistakes happen. B. Why didn’t you check? C. This is unacceptable. D. I’ll never come back. 答案：A 解析： 对于道歉，“Don’t worry. Mistakes happen.” 显得宽容而礼貌。 9.A: Thank you for letting me know about the lost item. B: ______ A. I don’t want to help. B. Why are you thanking me? C. I hope it’s helpful. D. That’s not important. 答案：C 解析： 对感谢的回应中，“I hope it’s helpful.” 表示乐于提供帮助。 10.A: I’m sorry for the misunderstanding earlier. B: ______ A. That’s your problem. B. It’s all right. Let’s move on. C. I can’t forgive you. D. Why did you make a mistake? 答案：B 解析： 对于道歉，“It’s all right. Let’s move on.” 是宽容的礼貌回应。 11.A: Thank you for sharing your experiences with us. B: ______ A. I’m glad you found them interesting. B. I didn’t want to. C. That’s unnecessary. D. Why are you saying this? 答案：A 解析： “I’m glad you found them interesting.” 是对感谢的自然回应。 12.A: Sorry to interrupt your conversation earlier. B: ______ A. It’s okay. What do you need? B. Why did you interrupt? C. I don’t accept your apology. D. That was rude of you. 答案：A 解析： 对于道歉，“It’s okay. What do you need?” 表现出理解并继续交流。 13.A: Thank you for your patience while we fixed the issue. B: ______ A. I don’t care. B. You’re welcome. Glad it’s resolved. C. That’s not important. D. Why are you thanking me? 答案：B 解析： 对感谢的礼貌回应，“You’re welcome. Glad it’s resolved.” 是最佳选择。 14.A: Sorry for the mistake in the tour itinerary. B: ______ A. That’s fine. Please correct it. B. Why didn’t you plan better? C. This is unacceptable. D. I can’t believe it. 答案：A 解析： 对道歉表示接受并提出建议是合适的回应。 15.A: Thank you for your understanding about the delay. B: ______ A. I can’t understand. B. It’s all your fault. C. Why are we waiting? D. No problem. I understand. 答案：D 解析： 对感谢的回应，“No problem. I understand.” 是自然且礼貌的选择。 16.A: I really appreciate your flexibility in adjusting the plan. B: ______ A. No worries. I’m happy to help. B. I don’t care. C. That’s your responsibility. D. Why are you saying this? 答案：A 解析： “No worries. I’m happy to help.” 是对感谢的适当回应。 17.A: Sorry, but I accidentally took the wrong ticket. B: ______ A. Why didn’t you check? B. That’s all right. Please return it. C. I can’t believe you did this. D. That’s not okay. 答案：B 解析： 对于道歉，“That’s all right. Please return it.” 表示理解和解决问题。 18.A: Thank you for guiding us so well today. B: ______ A. You’re welcome. I enjoyed it. B. It’s not my job. C. I don’t want to. D. That’s unnecessary. 答案：A 解析： 对感谢回应中，“You’re welcome. I enjoyed it.” 是正确表达。 19.A: Sorry for forgetting your name earlier. B: ______ A. That’s your fault. B. Why didn’t you remember? C. I’m upset about this. D. That’s fine. It happens. 答案：D 解析： 对道歉的宽容回应，“That’s fine. It happens.” 是最佳选择。 20.A: Thank you for pointing out the mistake in the map. B: ______ A. My pleasure. I’m glad to help. B. Why are you thanking me? C. It’s not a mistake. D. I don’t understand. 答案：A 解析： 对感谢的自然回应，“My pleasure. I’m glad to help.” 符合语境。 21.A: I apologize for the inconvenience caused by the rescheduling. B: ______ A. That’s fine. I understand. B. It’s your fault. C. Why are you telling me this? D. I can’t accept this. 答案：A 解析： 对道歉表示接受和理解是礼貌的做法，“That’s fine. I understand.” 是合适的回应。 22.A: Thank you for being so cooperative during the tour. B: ______ A. I didn’t cooperate. B. Why are you thanking me? C. No worries. I enjoyed it. D. I didn’t like it. 答案：C 解析： 对感谢的回应中，礼貌并正面的回答是最佳选择，“No worries. I enjoyed it.” 符合情境。 23.A: I’m sorry for the mix-up at the ticket counter. B: ______ A. No problem. It was resolved quickly. B. That’s not okay. C. I can’t believe this happened. D. Why didn’t you check? 答案：A 解析： 对于道歉，“No problem. It was resolved quickly.” 是宽容的礼貌回答。 24.A: Thanks for waiting while I double-check your reservation. B: ______ A. Why are you checking now? B. Sure, take your time. C. This is your mistake. D. That’s unnecessary. 答案：B 解析： 礼貌的回答表示理解和支持，“Sure, take your time.” 是正确的选择。 25.A: I really appreciate your feedback about the service. B: ______ A. I’m happy to help improve. B. I don’t want to help. C. It’s not my responsibility. D. I didn’t provide feedback. 答案：A 解析： “I’m happy to help improve.” 是对感谢的适当回应，表示乐意参与。 26.A: Sorry, I accidentally gave you the wrong information earlier. B: ______ A. That’s unacceptable. B. That’s fine. I’ll update it. C. Why didn’t you double-check? D. I don’t trust you anymore. 答案：B 解析： 对道歉表示接受并提出行动，“That’s fine. I’ll update it.” 是礼貌的回答。 27.A: Thank you for choosing our tour service. B: ______ A. It was a great experience. Thank you! B. I don’t like it. C. That’s unnecessary. D. Why are you saying this? 答案：A 解析： 对感谢的回应应积极正面，“It was a great experience. Thank you!” 是最佳选择。 28.A: I’m sorry for not introducing myself earlier. B: ______ A. That’s your fault. B. Why didn’t you? C. No worries. Let’s get to know each other now. D. I don’t care about your name. 答案：C 解析： 对道歉表示接受，并积极继续交流是合适的回应，“No worries. Let’s get to know each other now.” 符合情景。 29.A: Thank you for reminding me about the safety instructions. B: ______ A. It’s my duty to ensure safety. B. I didn’t remind you. C. That’s not important. D. I don’t care about safety. 答案：A 解析： 对感谢的回应，“It’s my duty to ensure safety.” 显得得体而专业。 30.A: Sorry for taking up so much of your time. B: ______ A. That’s unacceptable. B. It’s fine. I enjoyed the conversation. C. Why did you waste my time? D. I can’t forgive this. 答案：B 解析： 对道歉表示理解和接受，“It’s fine. I enjoyed the conversation.” 是最佳答案。 2、 情景填空题（本大题共20小题，每小题2分，共40分）下列每小题给出的四个备选项中有一个最符合题目要求，请将其选出，未选、错选、多选均不得分。 1.A: I’m terribly sorry for ______ your booking information. B: That’s fine. Mistakes happen. A. forgetting B. losing C. delaying D. misplacing 答案：D 解析： 根据语境，“misplacing”（放错）是最合适的，表明对预订信息的错误处理。 2.A: Thank you for ______ me of the meeting time. B: You’re welcome. I’m glad to help. A. reminding B. telling C. asking D. informing 答案：A 解析： 在提醒他人时，“reminding” 是正确的用词，符合语境。 3.A: I sincerely apologize for ______ late to the tour. B: No problem. We just started. A. arriving B. being C. coming D. staying 答案：B 解析： “being late” 是固定表达，表示“迟到”。 4.A: Thank you for ______ me where to find the museum. B: It’s my pleasure. A. directing B. guiding C. showing D. pointing out 答案：D 解析： “pointing out” 表示指出某个地方，非常贴合语境。 5.A: I apologize for ______ to bring your guidebook. B: That’s all right. I don’t need it now. A. forgetting B. missing C. failing D. neglecting 答案：A 解析： “forgetting to bring” 是常用表达，意为忘记带某物。 6.A: Thank you for ______ my lost phone. B: No problem. I’m glad you found it. A. searching B. finding C. locating D. discovering 答案：B 解析： “finding” 表示找到丢失的物品，是正确答案。 7.A: Sorry for ______ your time with these details. B: That’s okay. It’s important to know. A. taking B. spending C. wasting D. using 答案：C 解析： “wasting your time” 是固定搭配，用于表达浪费时间的歉意。 8.A: I truly appreciate you ______ me with the directions. B: Don’t mention it. I’m happy to help. A. providing B. assisting C. helping D. offering 答案：C 解析： “helping with directions” 是常见表达，意思是帮助指路。 9.A: My apologies for ______ the wrong information earlier. B: That’s fine. I understand. A. giving B. providing C. offering D. delivering 答案：B 解析： “providing wrong information” 是表达错误信息时的标准用语。 10.A: Thank you for ______ the situation so calmly. B: You’re welcome. It was necessary. A. handling B. managing C. controlling D. organizing 答案：A 解析： “handling the situation” 是处理情况的常用表达。 11.A: I’m sorry for ______ such a mistake. B: Don’t worry. Everyone makes mistakes. A. committing B. causing C. doing D. making 答案：D 解析： “making a mistake” 是固定搭配，意为犯错。 12.A: Thank you for ______ me at the hotel on time. B: No problem. It’s part of the service. A. picking up B. meeting C. collecting D. greeting 答案：A 解析： “picking up” 表示接某人，非常适合接送场景。 13.A: I apologize for not ______ you earlier about the change. B: That’s okay. I understand. A. telling B. informing C. notifying D. reminding 答案：C 解析： “notifying” 表示正式通知，符合正式场合的道歉语境。 14.A: Thank you for ______ my complaint so seriously. B: It’s our responsibility. A. treating B. handling C. considering D. addressing 答案：D 解析： “addressing a complaint” 是处理投诉时的固定表达。 15.A: I’m sorry for ______ the wrong price on the ticket. B: It’s all right. Please correct it. A. writing B. entering C. listing D. marking 答案：C 解析： “listing the wrong price” 是错误标价的常用表达。 16.A: Thank you for ______ the issue to my attention. B: You’re welcome. It needed to be addressed. A. bringing B. pointing C. mentioning D. raising 答案：A 解析： “bringing an issue to someone’s attention” 表示将问题告知某人，是标准表达。 17.A: Sorry for ______ to update you about the itinerary. B: No problem. I was waiting for your message. A. neglecting B. forgetting C. failing D. missing 答案：C 解析： “failing to update” 是未能更新信息的正式表达方式。 18.A: Thank you for ______ the lost items to our office. B: No worries. I’m glad to help. A. returning B. bringing C. delivering D. carrying 答案：A 解析： “returning lost items” 表示归还丢失物品，最符合语境。 19.A: I apologize for ______ to book the tickets in advance. B: It’s fine. We can book them now. A. forgetting B. missing C. neglecting D. failing 答案：D 解析： “failing to book” 表示未能完成预定，是正式且常用的表达。 20.A: Thank you for ______ the misunderstanding with the manager. B: You’re welcome. I’m glad it’s resolved. A. clearing B. resolving C. addressing D. fixing 答案：B 解析： “resolving a misunderstanding” 是解决误会的正式表达方式。 学科网（北京）股份有限公司 $$