Unit 4 Customer Service 知识清单 -2023-2024学年高二上学期 中职英语高教版（2023修订版）基础模块3

Unit 4 Customer Service 词汇： 基础模块 3 1. 2. apology [əˈpɒlədʒɪ] n.道歉；歉意 3. arrange [əˈreɪndʒ] v.安排，布置 4. bargain [ˈbɑːɡɪn] n.&v.交易 5. battery [ˈbætərɪ] n.电池 6. blank [blæŋk] n.空格 adj空的；茫然无表情的 7. charge [tʃɑːdʒ] n.&v.充电；索价；价钱 8. check [tʃek] n.&v.检查，核对 9. complaint [kəmˈpleɪnt] n.抱怨，投诉，控告 10. damage [ˈdæmɪdʒ] n.&v.毁坏，损害 11. delay [dɪˈleɪ] n.&v.拖延，延迟，延期；耽搁 12. deliver [dɪˈlɪvə] v.投递; 递送；运载 13. delivery [dɪˈlɪvərɪ] n.投递；邮件；分娩 14. exchange [ɪksˈtʃeɪndʒ] v.&n.交换，掉换；交流 15. guarantee [ˌɡærənˈtiː]n.&v.保证，担保 16. inconvenience [ˌɪnkənˈviːnɪəns] n.不便; 麻烦; 麻烦的人(或事物) 17. leaflet [ˈliːflɪt] n.传单；小册子 18. mention [ˈmenʃən] n.&v.提到；提及 19. negotiation [nɪˌɡəʊʃɪˈeɪʃən] n.谈判 20. offence [ə'fens] n.冒犯 21. patience [ˈpeɪʃəns] n.容忍；耐心 22. promise [ˈprɒmɪs] n.&v.答应，允诺 23. receipt rɪˈsiːt] n. 收据; v.签收 24. reduce [rɪˈdjuːs] v.减少，缩减；降低 25. refund [rɪˈfʌnd] n.&v.退款; 还款; 偿还 26. request [rɪˈkwest] n.&vt.要求，要求的事物 27. sheet [ʃiːt] n.单子，薄板 28. sincere [sɪnˈsɪə] adj.诚挚的，真诚的，诚恳的 29. sincerity [sɪnˈserɪtɪ] n.诚意; 真挚; 真诚 30. solution [səˈluːʃən] n.解决；解答，解决办法 短语： 1. 2. make sure 确保，确定 3. cause loss to 给……造成损失 4. due to 由于; 因为 5. in charge of 负责……；掌管 6. sports watch 运动手表 7. my pleasure 不用谢；不客气 8. in no time 立刻;马上 9. work out a solution 制订解决方案 10. delayed delivery 逾期送货 11. express our sincerity 表达我们的诚意 12. even though/if 即使 11. show me your receipt 给我看你的发票 12. get your sports watch checked 检查你的运动手表 13. so that 以便;目的是 14. as for 至于;关于 15. give you a 5% discount给你百分之五的折扣 16. be under guarantee 在保修期内 17. restart automatically 自动重启 18. get the package back 取回包裹 19. make up for the loss 弥补损失 20. give sb. a discount 给某人折扣 21. drop by 顺便拜访 22. place a high value 高度重视 23. be responsible for 对……负责 24. make up the price difference 补差价 25. as usual 像往常那样 句子： 1. I'd like to have this sports watch refunded. 我想把这块运动手表退掉。 2. Even if I charge it for a whole night, it still doesn't work. 即使充电一整晚也无济于事。 3. Would you please show me your receipt so that we can check whether it is still under guarantee? 您能出示一下发票吗? 我们确认一下是否在保修期。 4. I've read your e-mail about the leaflets incorrectly delivered to your company. 来信已阅,很抱歉为贵公司投递了错误的宣传页。 5. It happened that there was another company who ordered similar leaflets in the same district as your company. 碰巧和贵公司在同一区域的另外一家公司定做了类似的宣传页。 6. The staff who was in charge of the delivery put the wrong address sheet on the package and thus caused the problem. 负责投递的员工把邮寄地址贴错，导致了这次误投事件。 7. We will arrange for a second delivery as quickly as possible and make sure you receive the right leaflets tomorrow.我们将尽快安排二次送件,确保您明天收到正确的宣传页。 8. As you mentioned in your letter, delayed delivery will cause loss to your business. 如您在信中所说,延迟送货会给贵公司造成一定的损失。 9. Even though you didn't express such a request, we will reduce the price of the leaflets by 15%. 即便您并未提出赔偿要求,我们这次也会给您七五折的价格。 10. To express our sincerity, we promise to give you a 5% discount for all the leaflets we may make for you in the future.为表达我们的诚意,我们承诺今后贵公司在我公司定制的所有宣传页均享受九五折的价格。 11. You are expected to have enough copies of your proposal ready for handing out. 你一定要有充足的提案复印件以便会场发放。 12. We'll get your sport watch checked immediately. 我们会立刻让人检查你的运动手表。 13. I'm calling to complain about the terrible service you provided at the restaurant. 我打电话是要投诉你们饭店提供的糟糕的服务。 14. I am writing to express my concern about the price of the goods I ordered from your website. 我写信是为了表达我对于从贵网站订购货物价格的担心。 Reading Doing Business Around the World To conduct business around the world, you need to know the business cultures in different countries. Here are some for your reference. China In China, you are expected to be well prepared for business meetings. For example, you are expected to have enough copies of your proposal ready for handing out. Small talk is considered particularly important at the beginning of a meeting. Last but not least, be on time for your business activities. Being late is an offence in the Chinese business culture. Other Countries When doing business in Türkiye, you should have enough patience. Turkish business people do not like pressure and deadlines. Any attempt to hurry the process of negotiation may end the process. Decision-making in Turkiye can be slow. Be prepared to meet several times before the actual bargaining or negotiation stage. In France, you are expected to act in a reserved manner at business meetings and avoid sharing personal information to show your friendliness. German business people greatly value appointments, and simply dropping by or calling to discuss a business matter is regarded as rude. Filipinos place a high value on trust and believe that good things come to those who practice patience. If you're scheduling a meeting in the Philippines, it's common to make arrangements as far as a month ahead. 学科网（北京）股份有限公司 $$