Unit 4 Customer Service Listening课件2024-2025学年中职英语高教版（2023修订版）基础模块3

Unit4 Customer Service 1.exemplify honesty and dedication in work Learning Objects 2.elicit customer complaints and solutions 3.exemplify honesty and dedication in work Intro - Look & Match A. The dish is too salty. B. It is the wrong size. C. There is something wrong with the mobile phone battery. D. There is no hot water again. Listening Tim went to the service center to 　　　　. have the screen of his mobile phone checked get his repaired mobile phone have the screen of his mobile phone exchanged have his mobile phone repaired Staff: Good morning! How can I help you, sir? Tim Brown: I’d like to have the mobile phone repaired. I bought it several months ago, but it seems to have a problem with the battery. Listening Text Name of the Customer Tim Brown Item Problem Time of Purchase Solution Listen and tick. battery screen camera unable to charge the battery properly broken screen cannot take pictures others: .。 three weeks ago Three months ago others: . change the battery repair the screen change the camera others: .。 Listening Text Staff: What’s the problem? Tim Brown: It won’t charge properly. Even if I charge it for a whole night, there is still very little power. Staff: When did you buy this cell phone, sir? Tim Brown: I bought it three months ago. Staff: I’m so sorry for the inconvenience caused. Would you please show me your receipt so that we can check whether it is still under guarantee? Tim went to the service center to have his 1)　　　 . .repaired yesterday. He just bought the phone several 2)　　　　.ago, but now the battery can’t be 3)　 .properly. The staff 4)　　 　　.the battery and expressed apology for the inconvenience caused. Since the mobile phone was still under 5)　　 , the service center finally exchanged the battery of the mobile phone for Tim. Fill in the blanks New Words charge inconvenience cause New Words check gaurantee receipt New Words battery problem power Thank You 2023 Blues 70738.68 $$